Role Description The Director of Customer Success is accountable for the overall success, retention, expansion, and executive alignment of Vatica + Cozeva’s most strategic and complex client relationships. This role operates as a senior leader and trusted executive advisor, owning multi-product engagements across risk adjustment, quality, analytics, and clinical programs. The Director leads high-performing client success and engagement teams, drives measurable client outcomes, influences product and operational strategy, and ensures Vatica + Cozeva are positioned as indispensable partners in advancing value-based care. This role requires deep experience in healthcare transformation, payer–provider collaboration, and large-scale program execution, with the ability to operate credibly at the C-suite level while driving operational excellence through teams. Qualifications - 10+ years of progressive experience in healthcare, healthcare technology, or healthcare consulting, with significant time in client-facing leadership roles. - 3-5 years of strong experience leading cross-functional, matrixed teams and developing high-performing talent. - Demonstrated success leading large, complex healthcare client relationships, preferably involving Health Plans, IPAs, MSOs, ACOs, or large provider networks. - Must have a deep knowledge of value-based care, including: - Risk Adjustment (e.g., CMS-HCC, HHS-ACA) - Quality programs (e.g., HEDIS, Stars, MSSP/ACO) - Proven ability to operate at the executive and C-suite level, influencing strategy and navigating complex stakeholder environments. - Exceptional analytical, communication, and executive presentation skills, including advanced PowerPoint storytelling. Requirements - Own executive-level relationships for a portfolio of large, complex, and strategic clients, serving as the primary point of accountability for overall partnership health, value realization, and growth. - Act as a trusted advisor to senior client leadership, deeply understanding client strategy, regulatory pressures, financial goals, and operational constraints. - Lead and facilitate joint client–Vatica executive governance forums, ensuring alignment on long-term strategy, priorities, performance, and escalation management. - Proactively identify risks, opportunities, and emerging client needs; drive resolution and innovation before issues escalate. - Ensure clients achieve measurable outcomes across risk adjustment, quality, and value-based care performance, tied to contractual commitments and client success metrics. - Oversee development and delivery of executive business reviews (QBRs) that clearly articulate value, performance trends, ROI, and future opportunity. - Identify, shape, and close expansion opportunities, including cross-sell and upsell of Vatica + Cozeva capabilities, in partnership with Sales and Product. - Serve as the voice of the client internally, influencing product roadmap, service design, and operational priorities based on aggregated client insights. - Lead, mentor, and develop client success team, building a strong bench of talent capable of managing complex healthcare accounts. - Set clear expectations, success metrics, and operating rhythms for client success teams, ensuring consistency, accountability, and scalability. - Lead through influence in a highly matrixed environment, coordinating across Product, Engineering, Clinical, Operations, Sales, and external partners. - Contribute to the design and continuous improvement of client success, onboarding, and engagement best practices across the organization. - Provide executive oversight for onboarding, implementation, and ongoing delivery of complex, multi-year client programs. - Ensure rigorous tracking of client performance metrics, adoption, financial impact, and risk indicators. - Guide teams in translating data and analytics into clear insights and actionable recommendations for clients. - Maintain a strong understanding of regulatory submission processes, payer requirements, and operational workflows to support timely, compliant execution. Benefits - Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar. - Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded. - 401k plans – we want to empower you to prepare for your future. - Room for growth and advancement – we love our employees and want to develop within. - Comprehensive Medical, Dental, and Vision insurance plans. - Tax-free Dependent Care Account. - Life insurance, short-term, and long-term disability. - Excellent PTO policy (everyone deserves a vacation now and then). - Great work-life balance environment – We believe family comes first! - Strong supportive teams – There is always a helping hand when you need it.

• Identify staff or subcontractor resources to conduct field activities on new projects. • Provide technical direction to field consultants. • Prepare required field use documents such as sampling plans and device placement logs. • Complete technical report reviews, assuring that reports are technically sound, compliant with applicable regulations, standards, and Client requirements. • Be a technical resource and provide training and mentoring to junior staff members. • Maintain all aspects of QAQC programs. • Maintain high level of client contact and communication. • Manage multiple projects. • Deliver outstanding client service with timely responses and proactive solutions. • Participate as a dynamic team player.

• Serve as the primary contact between Meitheal Pharmaceuticals and national wholesaler distribution partnerships. • Develop and maintain strategic customer relationships with wholesaler distribution partners. • Manage all activities related to the channel distribution. • Work with Pricing, Contract Marketing, Marketing, Supply Chain, Legal and Finance to assist in management of wholesaler distribution agreements. • Provide insight on channel trends and monitor distribution service to ensure optimal performance. • Produce accurate, timely and effective business review meetings and resolve customer service-related issues. • Establish multi-level relationships with national customer base and through quarterly business reviews with key customers. • Support day-to-day activities with wholesaler distribution partners to ensure effective and efficient distribution to the end-user customer. • Present recommendations on business opportunities to drive growth within assigned customer base (wholesaler source programs). • Drive strategic initiatives to improve Meitheal’s competitive position within distribution channels. • Ensure strategies for Meitheal products are implemented to achieve budget and company goals. • Gather pertinent information to successfully launch new products. • Participate in the development of sales strategies by product and customer. • Promote the Meitheal culture through positive interpersonal activities.

• This is a strategic leadership role for someone who thinks in networks and acts with urgency. • You will build the master logistics plan, lead a high-performing global team, and drive the three pillars that define our logistics ambition. • Build and own the global master shipping plan across plants, distribution centers, and customers ensuring on-time delivery, shorter lead times, and a simpler logistics footprint. • Lead direct ship versus DC handled SKU segmentation decisions, balancing service, cost, and inventory tradeoffs across the network. • Drive lane and carrier rationalization initiatives to reduce network complexity, eliminate redundancy, and lower total logistics cost. • Design and implement network strategies that support regional growth in NA, EMEA, and APAC. • Partner with Sales, Operations, and Supply Chain Planning to translate demand and inventory strategies into logistics network requirements. • Establish and govern freight spend analytics and network performance reporting to enable data-driven optimization decisions. • Stand up and maintain contingency playbooks that keep DwyerOmega shipping through disruptions. • Implement multi-source carrier and lane redundancy strategies to eliminate single points of failure across critical trade lanes. • Define and maintain risk tiered safety stock positioning at critical logistics nodes to buffer against supply chain shocks. • Lead scenario planning and logistics stress testing exercises to identify vulnerabilities and validate response readiness. • Build and maintain relationships with strategic carriers, freight forwarders, and customs brokers to ensure priority access during constrained market conditions. • Develop and execute a global logistics sustainability roadmap aligned to DwyerOmega’s corporate ESG objectives. • Lead modal shift initiatives to lower emission transport options where operationally viable, including intermodal, rail, and sea-air conversions. • Embed ESG performance criteria into carrier selection, RFP evaluation, and contract terms. • Build emissions tracking and reporting capability by lane and shipment, enabling accurate Scope 3 carbon accounting. • Own the logistics function’s accountability for customs compliance, import/export controls, and cross-border regulatory requirements. • Serve as the primary logistics partner to the Trade Compliance and Legal teams. • Oversee the classification, valuation, and documentation of goods across all international shipments. • Drive continuous improvement in trade compliance processes, documentation accuracy, and broker performance to reduce duty exposure, clearance delays, and regulatory risk. • Lead global freight procurement, including RFPs, carrier negotiations, and contract management across all modes such as parcel, LTL, FTL, air, and ocean. • Develop and maintain a preferred carrier program with clear performance standards.