• Process energy incentive applications, reviewing for eligibility. • Provide inbound and outbound support to applicants and program participants via phone and online chat • Perform back-office processing in support of utility clients and their customers • Achieve daily, weekly, and monthly performance metrics and quality standards • Maintain confidentiality of client and customer information • Perform data-intensive tasks accurately while meeting deadlines • Adapt quickly to process changes and contribute to team problem-solving efforts

Role Description Our client delivers customer support services for a well-established automotive brand and is currently expanding its German-speaking support team. This is an entry-level opportunity suitable for candidates starting their professional career. Relocation to Greece is required prior to employment. A relocation support package is provided. - Provide customer assistance in German via phone, email, and digital communication channels - Support customers with inquiries related to vehicle features, service appointments, warranty information, or general product questions - Follow established procedures and service guidelines to ensure accurate and consistent support - Document interactions and case details in internal systems - Maintain quality standards and comply with operational requirements - Escalate technical or complex matters to specialized teams when necessary Qualifications - Fluent written and spoken German - Good command of English (level B2) - Strong communication and problem-solving skills - Basic IT skills and ability to navigate support systems - Willingness to relocate and reside in Greece Requirements - Full-time employment contract - Structured onboarding and paid training - Relocation support package - Benefits in accordance with local labor legislation Equal Opportunity Statement All applications will be assessed based on qualifications and role-related criteria.

Role Description We are seeking Bilingual Patient Support Specialists (PSS) Spanish/English who are the first point of contact for patients in our virtual clinic and play a critical role in ensuring smooth, timely, and high-quality care delivery. The PSS is the starting point of the virtual care experience. They contact scheduled patients, confirm readiness for the visit, and seamlessly coordinate the handoff to the care team. By ensuring smooth patient flow, the PSS plays a critical role in maintaining patient satisfaction, keeping the clinical schedule on track, and delivering an exceptional virtual care experience. We are hiring for multiple full-time positions. All opportunities are fully remote. The hours are Monday-Friday 9-6pm EST, compensated at a rate of $17 per hour. Qualifications - Bilingual in English and Spanish required; must be able to conduct patient conversations, provide support, and communicate healthcare information accurately in both languages. - Experience in a healthcare or customer service setting required. - Strong digital fluency and comfort with navigating multiple platforms (Zoom, Teams, EHR/CRM tools). - Excellent interpersonal and communication skills. - Ability to multitask, prioritize, and maintain calm in a fast-paced virtual environment. Requirements - Serve as the central coordinator for multiple care teams at once, ensuring patients are connected with the right clinician at the right time. - Drive patient engagement by keeping the flow of visits moving smoothly across several concurrent schedules. - Transfer patients to the appropriate care team members using call handling tools and provide real-time intake information. - Notify the RN when a patient is ready, track the status of each visit, and anticipate next steps to prevent delays. - Monitor call activity across teams and proactively support timely handoffs from RN to provider. - Escalate scheduling conflicts, clinical concerns, or patient-related issues promptly to protect care quality and efficiency. - Initiate outbound calls to scheduled patients to confirm appointments, verify identity, and ensure readiness for the visit. - Conduct pre-visit intake, including review of demographics, consent, and any required pre-screening questions. - Perform technology checks when appropriate (e.g., audio, video readiness) to prevent delays during the visit. - Set a professional, welcoming tone that builds trust and positions the patient for a positive care experience. - Take inbound calls to assist patients with questions about their visit, scheduling, or technical navigation. - Maintain accurate documentation of patient outreach, intake, call routing, and handoff activities in the designated system(s). - Provide real-time updates to the clinical team on patient status and any scheduling adjustments. - Support patient satisfaction by answering questions or redirecting concerns to the appropriate resource. - Use tools to route patients per clinical workflow. - Troubleshoot minor technical issues (e.g., patient audio or video) and escalate as needed. - Communicate with patients and care team members via internal chat or phone to coordinate activities. Benefits - Fully remote position. - Competitive compensation at $17 per hour. Work Environment This is a remote position and may be “on camera” at any time. The Patient Support Specialist will work from a home office, requiring reliable internet connectivity and a secure, private workspace. Technical Requirements - Computer: Windows or Apple Computer ONLY (NO Chromebooks, Linux Machines, or Smartphones). Must have at least Windows 10 or MacOS 13. - Headphones: Wired headphones required for optimal audio quality. - Internet Speed: Meet minimum internet speed requirements (50 MBPS download speed and 20 MBPS upload speed), with a wired connection to the router. Must have an ethernet cable connecting computer directly into router. - Browser and System: Use Google Chrome with Amazon Workspaces (regardless of computer type). - Video Capability Required: Required for video calls. (Webcam) Laptops will come with a built-in webcam which is fine. If it doesn’t, you’ll need to get one. - Recommended Equipment: A second monitor is suggested for laptop users; dual monitors for PC users. Why CareTalk Health CareTalk Health is a fast-growing telehealth organization that delivers high-quality virtual care at scale. This role offers the opportunity to shape contractor operations, influence performance outcomes, and support innovative care models across a nationwide clinical workforce.

Role Description We're looking for a Czech-speaking Customer Service Agent to join our team, supporting customers on behalf of Dyson. Working from the comfort of your home in Greece, you'll be the first point of contact for customers, providing friendly, professional support across a range of enquiries. Your daily tasks will involve: - Answering customer enquiries via telephone - Answering customer enquiries via email - Answering customer enquiries via live online chats Qualifications - C1/C2 level of Czech, both written and verbal - High level of English - Native language and nationality must be clearly listed in your C.V. and/or Cover Letter - Valid EU passport - Must be either living in Greece or willing to relocate Requirements - Relocation package available for successful candidates living abroad Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Relocation Package (including flight, airport transfer, and hotel stay) - Private Health Insurance - 2 Extra Salaries Per Year - Support In Finding Accommodation After Hotel - And More...