Lyrasis

Role Description The Hosting Services Outreach Assistant works as part of an outreach team to support the full suite of open-source hosted services: ArchivesSpace, CollectionSpace, DSpaceDirect, and DuraCloud. This role requires someone who enjoys daily engagement with our libraries, archives, and museum communities and is or becomes fluent in the benefits of working with a non-profit service provider. The Hosting Services Outreach Assistant is responsible for successfully guiding clients into the Software-as-a-Service sales process, facilitating both new inquiries/new clients and renewals/existing clients. Responsibilities include: - Responding to customer queries - Fulfilling new proposals - Engaging in general account management activities This collaborative role provides opportunities to work across functional teams, such as marketing, to develop targeted and ongoing marketing and participate in other outreach activities. The Hosting Team is strategically aligned with the Community Supported Technologies and Hosting Services Division, and meaningful collaboration with the technical and program teams is a critical part of this role. This position is a blend of autonomous work and team/cross-team engagement with a goal of providing excellent service, subject matter expertise, and a working understanding of the client's needs. Qualifications - Strong customer service orientation and interpersonal skills - General understanding of the open-source software development process and life cycle - General knowledge of library systems, including an understanding of archival, preservation, and digital asset management systems - Demonstrated ability to effectively manage multiple priorities - Must possess self-directed initiative and excel in time management, organization, and prioritization - Ability to work independently and as a member of a team - Ability to build relationships and work collaboratively with people and organizations internal and external to Lyrasis - Demonstrated oral and written communication skills - Strong attention to detail - Strong analytical and problem-solving skills - Bachelor's Degree in a relevant field of study or equivalent relevant work experience - 1 year of client-facing work experience - Experience with Microsoft Office and/or GSuite products and website editors or content management programs Requirements - Master's Degree in a relevant field of study or equivalent relevant work experience (strongly preferred) - Experience using archive and/or other library technology - particularly open source (strongly preferred) - 3+ years of related client-facing work experience (strongly preferred) - Familiarity with ArchivesSpace, CollectionSpace, DSpace/DSpaceDirect, DuraCloud, or other archival, collection management, digital preservation, and/or digital asset management systems (strongly preferred) - Familiarity with Customer Relationship Management (CRM) systems and forecasting methodologies (strongly preferred) - Familiarity with Zendesk ticketing, Basecamp, Confluence, etc. (strongly preferred) - Experience working in a library or archive (strongly preferred) - Experience working in a remote position (strongly preferred) Benefits - Salary Range: Up to $45,000 per year - Fully remote position - Occasional travel to Lyrasis company events and in-person professional development, meetings and/or conferences Applications Details Applications will be accepted through Tuesday, June 9, 2026. Applications MUST include: - Cover Letter - Resume (please attach Cover Letter and Resume as one document, if possible) Applications without a Cover Letter will not be considered. Lyrasis Background Check Requirement As part of our commitment to a safe and trusted environment, Lyrasis conducts criminal background checks on candidates who receive a conditional offer of employment. Offers are contingent upon satisfactory results. Lyrasis complies with all applicable federal, state, and local laws, including "ban the box" and fair chance hiring requirements, which may govern when and how criminal history information is considered in the hiring process. At Lyrasis, one of our core values is to provide an inclusive environment to all who are employed here. Accordingly, the company is committed to providing fair and equitable employment opportunities to all applicants, without regard to race, color, religion, sex, national origin, age, disability or genetics.

Role Description The Senior Portfolio Specialist position is responsible for owning, managing, and executing quarterly renewal contracts in an assigned portfolio of vendor accounts often under deadlines, including vendor accounts that require a complex degree of administration. The ideal candidate will proactively establish a strong rapport with vendor partners to effectively manage portfolios and ensure long-term success. - Manage efficient communication internally and externally to facilitate accurate and timely renewals and invoices. - Offer recommended solutions for improved workflows. - Proactively engage with members and customers regarding renewal agreements and subscriptions. - Provide guidance to team members about best practices for communication. - Partner with internal stakeholders in other departments to ensure cross-functional team communication. - Participate in ad hoc working groups to address issues as they arise. Qualifications - 5+ years of experience in new/renewal eresource management at operational scale. - Strong customer management and negotiation skills. - Comfortable learning and switching between multiple computer applications and systems. - Familiarity with Microsoft (or Google) Suite of programs: Word, Excel, and PowerPoint. - Ability to manage multiple projects at different stages and context switch regularly. - Strong interpersonal and collaborative skills. - Experience using CRM (SalesForce), similar sales management tools, or library management system. - Comfortable with a high degree of autonomy in your work. - 5+ years in a high-volume customer service, order management role. - Previous experience working with libraries and electronic resources. - Bachelor's degree required. Requirements - Previous experience working with vendors and/or publishers (strongly preferred). - Master's degree in library and information studies preferred. Benefits - This position is fully remote and requires sedentary work that primarily involves sitting/standing. - Incumbent must be able to meet and communicate regularly via Zoom, Microsoft Teams, and/or other teleconferencing means. - Requires occasional travel to Lyrasis company events and in-person professional development, meetings and/or conferences. Applications Details - Applications will be accepted through Sunday, May 3, 2026. - Applications MUST include: Cover Letter and Resume. - Applications without a Cover Letter will not be considered. Salary Range $65,000 to $71,000 per year Lyrasis Background Check Requirement As part of our commitment to a safe and trusted environment, Lyrasis conducts criminal background checks on candidates who receive a conditional offer of employment. Offers are contingent upon satisfactory results. Lyrasis complies with all applicable federal, state, and local laws, including "ban the box" and fair chance hiring requirements, which may govern when and how criminal history information is considered in the hiring process. Background check results are evaluated in a manner consistent with these laws and our equal employment opportunity policy. At Lyrasis, one of our core values is to provide an inclusive environment to all who are employed here. Accordingly, the company is committed to providing fair and equitable employment opportunities to all applicants, without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About Us Lyrasis (www.lyrasis.org) is a 501 c 3 non-profit membership organization whose mission is to support enduring access to the world's shared academic, scientific and cultural heritage through leadership in open technologies, content services, digital solutions and collaboration with archives, libraries, museums and knowledge communities worldwide. Our Mission Statement is: Lyrasis empowers libraries, archives and museums through content services, open technologies and community-based solutions that expand access to information, preserve cultural heritage, and advance the shared goals of our members and the communities we serve. Collaboratively, we build a future that is inclusive, equitable, accessible and sustainable. Lyrasis organizational and staff values are: communication, respect, collaboration, impact, and service. Lyrasis was created by its members to help them tackle wide-reaching challenges with collective strengths. Lyrasis helps its members amplify their impact and influence. Summary Description: Do you have experience with open-source technologies and like helping users resolve their technical problems? Do you have experience with library technology and are excited to help libraries further their mission? Are you looking for a remote position? The Data Migration Specialist will extract, transform, and load client data from their legacy cultural heritage system(s) into Lyrasis-operated, open-source software platforms. Lyrasis- hosted platforms today include ArchivesSpace, CollectionSpace, and DSpace. The Data Migration Specialist will also create and maintain the tools used for such migrations. The ideal candidate will provide excellent technical support and customer service, effectively deal with stressful situations and meet firm deadlines. This individual must be able to work with other project managers and client stakeholders to define functional requirements, communicate complex issues effectively to all parties, work in a fast-paced environment on time sensitive projects, and possess a great attitude. Duties/Job Responsibilities: - Analyze prospective client data in order to determine the feasibility of and time estimate for a prospective migration project. - Manage migration projects for Lyrasis clients by producing project plans and timelines for clients, adhering to these deadlines, generating realistic expectations, and communicating clearly with clients and other stakeholders. - Analyze clients' legacy data/data models, and advise them on the best way to clean-up, manipulate and prepare their data for migration into Lyrasis ‐hosted platforms. - Collaborate with clients with creating data maps, including consulting on solutions for data fields that do not map directly and identifying data functionality tradeoffs in the target system for different mapping options. - Develop, maintain, and document migration tooling to facilitate the extraction, transformation and loading of legacy data that may also be re-purposed for other migration projects. - Perform special data manipulation and data cleanup projects on an as-needed basis. - Provide excellent technical support to Lyrasis hosting clients. Required Knowledge, Skills, and Abilities: - Knowledge of and experience with cultural heritage organizations' operations, workflows, data/metadata, and repository infrastructure. - Knowledge of current and emerging content and encoding standards for metadata, such as EAD, IIIF, MARCXML, MODS, METS, RDA, and SPECTRUM. - High comfort level with Unix/Linux, a shell prompt, scripting, PostgresSQL/SQL, or other relational databases, and wrangling data in XML, JSON, and CSV formats, and using APIs to retrieve and update data. - Familiarity with data ETL tools and techniques. - The ability to communicate effectively both orally and in writing. - Strong analytical skills. - Strong customer service focus. - Excellent time and project management skills; ability to estimate time effectively. - Ability to succeed in a team environment and in a remote organization with minimum direction. - A commitment to fostering a diverse and inclusive environment where differences and complexities in background, cultures, values, and viewpoints are valued. Strongly Preferred: - Experience operating or managing open-source collections management/repository systems, such as ArchivesSpace, CollectionSpace, DSpace, Fedora Commons, Islandora, or Samvera. - Experience in helping others use collections management/repository systems. - Experience creating, updating and maintaining documentation. - Experience creating and/or delivering training. - Experience writing or maintaining Ruby scripts or applications. NOTE: The Rails web development framework is only tangentially relevant to the work of the Data Migrations Team. - Experience using GitHub for version control and collaboration. Physical Demands: - This position is fully remote and requires sedentary work that primarily involves sitting/standing. Incumbent must be able to meet and communicate regularly via Zoom, Microsoft Teams, and/or other teleconferencing means. - While this position is 100% remote, it requires occasional travel to Lyrasis company events and in-person professional development, meetings and/or conferences. Applications Details: - Applications will be accepted through Monday, May 4, 2026. - Applications MUST include: Cover Letter and Resume - Applications without a Cover Letter will not be considered - Salary Range: $79,305 to $84,000 per year Lyrasis Background Check Requirement As part of our commitment to a safe and trusted environment, Lyrasis conducts criminal background checks on candidates who receive a conditional offer of employment. Offers are contingent upon satisfactory results. Lyrasis complies with all applicable federal, state, and local laws, including "ban the box" and fair chance hiring requirements, which may govern when and how criminal history information is considered in the hiring process. Background check results are evaluated in a manner consistent with these laws and our equal employment opportunity policy. At Lyrasis, one of our core values is to provide an inclusive environment to all who are employed here. Accordingly, the company is committed to providing fair and equitable employment opportunities to all applicants, without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About Us Lyrasis (www.lyrasis.org) is a 501 c 3 non-profit membership organization whose mission is to support enduring access to the world's shared academic, scientific and cultural heritage through leadership in open technologies, content services, digital solutions and collaboration with archives, libraries, museums and knowledge communities worldwide. Our Mission Statement is: Lyrasis empowers libraries, archives and museums through content services, open technologies and community-based solutions that expand access to information, preserve cultural heritage, and advance the shared goals of our members and the communities we serve. Collaboratively, we build a future that is inclusive, equitable, accessible and sustainable. Lyrasis organizational and staff values are: communication, respect, collaboration, impact, and service. Lyrasis was created by its members to help them tackle wide-reaching challenges with collective strengths. Lyrasis helps its members amplify their impact and influence. Summary Description: Lyrasis is seeking a Digital Marketing Specialist, reporting to the Creative Director, that works collaboratively to create and deliver strong digital engagement for Lyrasis and its sub-brands. Lyrasis is strategically focused on content and scholarly communication, licensing, open access, community-supported software and hosting services, and eBooks and community engagement. This position works to disseminate information to more than 3,000 members and active users of Lyrasis services. The Digital Marketing Specialist will work across the Marketing and Communications (MarComm) team to deliver campaigns focused on social media, website performance, and user experience to advance Lyrasis and its 24+ solutions. This includes defining and working on digital marketing campaigns, including designing and creating digital content for Lyrasis' websites, social media channels, email marketing campaigns, collateral conferences, web assets and more. Duties/Responsibilities: - Social Media Strategy: Develop and maintain a comprehensive social media strategy and calendar, coordinating across the entire organization and related platforms (e.g., Palace). - Website & UX Management: Lead the development of new web pages and maintenance of current webpages with a focus on data-driven design, analytics, and enhanced user experience. - Strategic Liaison: Serve as the primary MarComm liaison to one or more solutions teams for all marketing and communications needs. - Campaign Execution: Build and deploy digital content and messaging to build brand awareness and create engagement within the community. - Analytics & Reporting: Maintain and share traffic and engagement analytics in regular reporting shared across Lyrasis using Google Analytics and social platform tools. - Brand Consistency: Collaborate with the Creative Director to ensure all digital assets maintain a cohesive Lyrasis brand and message. - Paid Media: Investigate and manage the expansion of paid social media and digital advertising. - Content Support: Help the Content Strategist develop and deliver digital content through newsletters, emails, blogs, and the website. - Digital Asset Management: Contribute to and maintain Canva repository and utilize design proficiency to produce effective digital visuals to complement campaigns. Required Skills and Qualifications: - Fluency with social media management platforms (Hootsuite), CMS tools, and analytics (Google Analytics). - Understanding of web design principles, UX/UI best practices, and data-driven design. - Proficiency in digital design tools such as Canva and Figma; basic skills in Adobe Creative Cloud (Photoshop) for digital asset creation or adjustment. - Experience managing professional social media accounts and digital marketing campaigns. - Excellent communication, collaboration, and organizational skills to manage multiple projects and stakeholders simultaneously. - Background in non-profits and/or libraries is preferred. - Bachelor's degree preferably in marketing, communications, graphic design or related field - Two + years professional marketing, communications or design experience Supervisory Responsibilities: - None Physical Demands: - This position is fully remote and requires sedentary work that primarily involves sitting/standing. Incumbent must be able to meet and communicate regularly via Zoom, Microsoft Teams, and/or other teleconferencing means. - While this position is 100% remote, it requires occasional travel to Lyrasis company events and in-person professional development, meetings and/or conferences. Application Details: - Applications will be accepted through Thursday, April 16, 2026. - Applications MUST include: Cover Letter and Resume - Applications without a Cover Letter will NOT be considered Salary Range: $65,000 to $70,000 per year At Lyrasis, one of our core values is to provide an inclusive environment to all who are employed here. Therefore, the company is intentional in providing fair and equitable employment opportunities to all applicants, without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About Us Lyrasis is a 501 c 3 non-profit membership organization whose mission is to support enduring access to the world's shared academic, scientific and cultural heritage through leadership in open technologies, content services, digital solutions and collaboration with archives, libraries, museums and knowledge communities worldwide. Our Mission Statement is: Lyrasis empowers libraries, archives and museums through content services, open technologies and community-based solutions that expand access to information, preserve cultural heritage, and advance the shared goals of our members and the communities we serve. Collaboratively, we build a future that is inclusive, equitable, accessible and sustainable. Lyrasis organizational and staff values are: communication, respect, collaboration, impact, and service. Lyrasis was created by its members to help them tackle wide-reaching challenges with collective strengths. Lyrasis helps its members amplify their impact and influence. About the Palace Project The Palace Project (www.thepalaceproject.org) is an open-source ebook and audiobook platform supporting native mobile apps, a web application, and backend services for public academic, and K-12 libraries. Backed by Lyrasis, Palace is a mature, real-world platform with active users and meaningful scale. The code is available at github.com/ThePalaceProject. Summary Description: Lyrasis is seeking a Full Stack Engineer who will be joining a diverse engineering team in the Ebooks and Community Engagement (EBCE) Department working on the Palace Project platform. You will closely collaborate with product, operations, and support teams to build solutions that provide our users and library partners with a great digital experience. As part of a small team, you will be involved in all stages of the development process - from contributing code to backend services and frontend interfaces, to refactoring and architectural design, deploying and monitoring services, documenting your work, and troubleshooting issues. Duties/Responsibilities: - Develop and maintain backend services using Python (Flask, SQLAlchemy) - Build and enhance frontend interfaces using JavaScript (React, Next.js) - Contribute to technical architecture and design decisions - Deploy, monitor, and maintain backend services in AWS - Troubleshoot issues across the full application stack - Collaborate with cross-functional teams to deliver high-quality solutions Required Skills and Qualifications: - 3+years of experience developing backend applications in Python - 2+years of experience with JavaScript development (React preferred) - Proven understanding of web service development best practices - Experience refactoring and modernizing codebases - Strong written and verbal communication skills Preferred Qualifications: - A passion for reading books or listening to audiobooks - Experience with our stack: Flask, SQLAlchemy, Postgres, AWS, Terraform, Next.js. - Experience deploying and managing your own code in production - Mobile development experience (iOS/Swift, Android/Kotlin) is a plus Additional Skills: - Highly organized and process-oriented - Curious and persistent when troubleshooting issues - Empathetic and user-centric mindset - Comfortable juggling testing deadlines and support priorities - Collaborative and communicative across technical and non-technical teams - Able to operate autonomously while meeting objectives - Adaptable and creative problem solving is a must Supervisory Responsibilities: - None Physical Demands: - This position is fully remote and requires sedentary work that primarily involves sitting/standing. Incumbent must be able to meet and communicate regularly via Zoom, Microsoft Teams, and/or other teleconferencing means. - While this position is 100% remote, it requires occasional travel to Lyrasis company events and in-person professional development and conferences. Application Details: - Applications will be accepted through Thursday, March 19, 2026. - Applications must include: Cover Letter and Resume - Applications without a Cover Letter will NOT be considered. Salary Range: $95,000 to $100,00 per year At Lyrasis, one of our core values is to provide an inclusive environment to all who are employed here. Therefore, the company is intentional in providing fair and equitable employment opportunities to all applicants, without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About Us Lyrasis (www.lyrasis.org) is a 501 c 3 non-profit membership organization whose mission is to support enduring access to the world's shared academic, scientific and cultural heritage through leadership in open technologies, content services, digital solutions and collaboration with archives, libraries, museums and knowledge communities worldwide. Our Mission Statement is: Lyrasis empowers libraries, archives and museums through content services, open technologies and community-based solutions that expand access to information, preserve cultural heritage, and advance the shared goals of our members and the communities we serve. Collaboratively, we build a future that is inclusive, equitable, accessible and sustainable. Lyrasis organizational and staff values are: communication, respect, collaboration, impact, and service. Lyrasis was created by its members to help them tackle wide-reaching challenges with collective strengths. Lyrasis helps its members amplify their impact and influence. Summary Description: Lyrasis is seeking a highly skilled and collaborative Accounting Manager to play a key role in supporting the financial integrity and operational effectiveness of a complex, mission-driven nonprofit organization. This position is ideal for an experienced accounting professional who enjoys combining strong technical expertise with process improvement, systems leadership, and cross-functional collaboration. The Accounting Manager will be a critical partner to the CFO and finance team, with primary responsibility for overseeing the general ledger, managing the close process, supporting audits, and ensuring accurate and timely financial reporting. Experience with Enterprise Resource Planning (ERP) systems-preferably Microsoft Dynamics 365 Business Central-is highly desirable. Duties/Responsibilities: - Lead and manage the monthly, quarterly, and year-end close processes, ensuring accuracy, consistency, and timeliness. - Maintain, reconcile, and review general ledger accounts, including complex journal entries, accruals, and inter-entity activity. - Prepare and review financial statements and supporting schedules in accordance with GAAP. - Serve as a subject matter expert for the organization's ERP system, ensuring data integrity, reliable reporting, and effective controls. - Partner with IT and finance colleagues to identify, implement, and document system enhancements and process improvements. - Collaborate with Human Resources on payroll preparation and review of benefits-related accounting. - Coordinate and support external audits, including preparation of schedules, documentation, and responses to auditor inquiries. - Support multi-entity accounting activities, including associations, grants, and restricted funds, as applicable. - Analyze financial results and trends to support leadership decision-making and organizational planning. - Assist in the development, documentation, and continuous improvement of accounting policies, procedures, and internal controls. - Provide guidance and mentorship to accounting staff and contribute to a collaborative, high-performing finance team. - Participate in cross-functional initiatives that support organizational effectiveness and scalability. - Provide direct supervision to accounts payable and accounts receivable staff and accounts payable and receivable work. - Organize accounting staff for efficient and effective performance. - Perform any other additional responsibilities as assigned by the CFO. Required Skills and Qualifications: - Bachelor's degree in Accounting, Finance, or a related field; CPA or equivalent certification strongly preferred. - 5-7 years of progressive accounting experience, including at least 2 years in a senior, lead, or supervisory role. - Extensive experience working with ERP systems; Microsoft Dynamics 365 Business Central experience is a plus. - Strong knowledge of GAAP, financial reporting requirements, and audit processes. - Advanced proficiency in Microsoft Excel and comfort working with large data sets. - Demonstrated ability to manage multiple priorities, meet deadlines, and work independently in a remote environment. - Excellent analytical, organizational, problem-solving, and communication skills. - High level of integrity and discretion, with the ability to handle confidential information and interact effectively with stakeholders at all levels. Preferred Qualifications: - Experience supporting ERP implementations, upgrades, or major system enhancements. - Familiarity with business intelligence or reporting tools such as Power BI or SQL. - Experience in multi-entity, nonprofit, or grant-funded accounting environments. Supervisory Responsibilities: - Yes Physical Demands: - This position is fully remote and requires sedentary work that primarily involves sitting/standing. Incumbent must be able to meet and communicate regularly via Zoom, Microsoft Teams, and/or other teleconferencing means. - While this position is 100% remote, it requires occasional travel to Lyrasis company events and in-person professional development and conferences. Application Details: - Applications will be accepted through Friday, March 27, 2026. - Applications must include: Cover Letter and Resume - Applications without a Cover Letter will NOT be considered. Salary Range: Up to $125,000 per year At Lyrasis, one of our core values is to provide an inclusive environment to all who are employed here. Therefore, the company is intentional in providing fair and equitable employment opportunities to all applicants, without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About Us Lyrasis is a 501 c 3 non-profit membership organization whose mission is to support enduring access to the world's shared academic, scientific and cultural heritage through leadership in open technologies, content services, digital solutions and collaboration with archives, libraries, museums and knowledge communities worldwide. Our Mission Statement is: Lyrasis empowers libraries, archives and museums through content services, open technologies and community-based solutions that expand access to information, preserve cultural heritage, and advance the shared goals of our members and the communities we serve. Collaboratively, we build a future that is inclusive, equitable, accessible and sustainable. Lyrasis organizational and staff values are: communication, respect, collaboration, impact, and service. Lyrasis was created by its members to help them tackle wide-reaching challenges with collective strengths. Lyrasis helps its members amplify their impact and influence. Summary Description: The Portfolio Specialist will be responsible for owning, managing, and executing quarterly renewal contracts in an assigned portfolio of vendor accounts often under deadlines. Proactively establish a strong rapport with vendor partners to effectively manage portfolios and ensure long-term success. You will manage efficient communication internally and externally to facilitate accurate and timely renewals and invoices. You will also proactively engage with members and customers regarding renewal agreements and subscriptions. As well as, partner with internal stakeholders in CSCI Services and other departments to ensure cross-functional team communication. Duties/Responsibilities: - Promptly resolves issues, often in real time, for members or vendors across a range of divisions and service points through phone, chat, email, or portal technologies. - Critically examines quarterly pricing updates, accurately calculates fees, and resolves or escalates any inconsistencies in pricing or data. - Prepares and delivers renewal letters, quotations, invoices, recommendations, and notifications. - Manages new sales opportunities by collaborating with the vendor partner to provide accurate pricing and subscription information, including access to trials. - Evaluates vendor performance including recording, mitigating, or escalating any breaches of agreement. - Develops and maintains custom reports in Customer Relationship Management(CRM)to effectively manage the assigned vendor portfolio. - Partner with Vendors and internal teams (Membership & Outreach, CSCI) on developing promotions or focused engagements on behalf of vendors and publishers for new sales and adoption which reinforces the value of the CSCI Services team to the customer, member, and Vendor partner. - Work in close collaboration with the Fiscal team to resolve vendor invoicing issues. Required Skills and Qualifications: - Strong customer management and negotiation skills - Comfortable learning and switching between multiple computer applications and systems - Familiarity with Microsoft (or Google) Suite of programs: Word, Excel, and PowerPoint - Ability to manage multiple projects at different stages and context switch regularly - Strong interpersonal and collaborative skills - Experience using a CRM(Salesforce), similar sales management tool, or library management system - Comfortable with a high degree of autonomy in your work - 3-5 years in a high-volume customer service, order management role - Previous experience working with libraries and electronic resources - Strong attention to detail - Bachelor's degree required Preferred Qualifications: - Previous experience working with vendors and/or publishers Supervisory Responsibilities: - None Physical Demands: - This position is fully remote and requires sedentary work that primarily involves sitting/standing. Incumbent must be able to meet and communicate regularly via Zoom, Microsoft Teams, and/or other teleconferencing means. - While this position is 100% remote, it requires occasional travel to Lyrasis company events and in-person professional development and conferences. - Application Details: - Applications will be accepted through Thursday, March 19, 2026. - Applications must include: Cover Letter and Resume - Applications without a Cover Letter will NOT be considered. Salary Range: $60,000 to $65,000 per year At Lyrasis, one of our core values is to provide an inclusive environment to all who are employed here. Therefore, the company is intentional in providing fair and equitable employment opportunities to all applicants, without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Lyrasis Ebooks and Community Engagement Division is seeking a detail-oriented and customer-focused Technical Support and QA Specialist to support the quality, reliability, and usability of our ebook mobile and web application suite of software. This role sits at the intersection of product quality and user experience—testing new features before release and assisting users when issues arise in production. The ideal candidate enjoys breaking things (methodically), documenting what went wrong, and helping users get back to reading as smoothly as possible. The Technical Support and QA Specialist plays a critical role in ensuring that readers and listeners have a smooth, reliable experience—from first download to the last page. This role directly impacts product quality, user satisfaction, and trust in the platform, all of which are the foundations for the continued growth and success of the EBCE division at Lyrasis. Duties/Responsibilities - Quality Assurance - Execute manual test cases for iOS and Android mobile applications, focusing on ebooks, audiobooks, reading/listening features, and user workflows. - Test new features, bug fixes, and releases across multiple devices, OS versions, and app configurations. - Identify, document, and track defects with clear reproduction steps, screenshots, logs, and expected vs. actual results. - Validate fixes and perform regression testing prior to releases. - Collaborate closely with product managers, designers, and developers to clarify requirements and expected behavior. - Contribute to test plans, test cases, and QA documentation. - Help improve QA processes and release readiness over time. - Technical Support - Respond to user-reported issues via support tickets, email, and helpdesk tools. - Troubleshoot common issues such as login problems, downloads, syncing, DRM/access errors, and playback or reading issues. - Reproduce reported bugs and escalate confirmed defects to the development team. - Communicate clearly with users, providing timely updates and practical solutions. - Maintain internal knowledge base articles, FAQs, and troubleshooting guides. - Identify recurring issues and proactively flag trends or product improvements. - Be available for on-call during Lyrasis office closures and holidays, providing oversight and coverage for incoming technical support requests. - Provide backup support for the operations teams during times of heavy onboarding, assisting with configurations and implementations on behalf of partner libraries. Qualifications - 1-3+ years of experience in QA testing, technical support, or a hybrid role. - Strong attention to detail and ability to follow complex workflows. - Excellent written communication skills are required due to the fully remote nature of Lyrasis. - Comfort using issue tracking and ticketing systems (e.g., Jira, Zendesk, Freshdesk, Helpspot, or similar). - Ability to explain technical issues in clear, user-friendly language. - Basic understanding of mobile app concepts such as releases, environments, builds, and APIs. - Experience working for or with libraries, education, or publishing technology. Preferred Qualifications - Hands-on experience testing mobile applications (iOS and/or Android). - Experience with ebook, audiobook, or digital content platforms. - Familiarity with DRM, digital licensing, or content access models. - Experience testing accessibility features (e.g., font scaling, screen readers). - Knowledge of QA best practices and test case management tools. - Basic understanding of the software development lifecycle and Agile Framework. - Exposure to log analysis, API testing tools, or SQL (not required). Additional Skills - Highly organized and process-oriented. - Curious and persistent when troubleshooting issues. - Empathetic and user-centric mindset. - Comfortable juggling testing deadlines and support priorities. - Collaborative and communicative across technical and non-technical teams. - Able to operate autonomously while meeting objectives. Supervisory Responsibilities - None Physical Demands - This position is fully remote and requires sedentary work that primarily involves sitting/standing. - Incumbent must be able to meet and communicate regularly via Zoom, Microsoft Teams, and/or other teleconferencing means. - While this position is 100% remote, it requires occasional travel to Lyrasis company events and in-person professional development and conferences. Application Details - Applications will be accepted through Friday, March 27, 2026. - Applications must include: Cover Letter and Resume. - Applications without a Cover Letter will NOT be considered. Salary Range Up to $83,500 per year. Company Description At Lyrasis, one of our core values is to provide an inclusive environment to all who are employed here. Therefore, the company is intentional in providing fair and equitable employment opportunities to all applicants, without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Lyrasis is seeking a highly skilled and collaborative Accounting Manager to play a key role in supporting the financial integrity and operational effectiveness of a complex, mission-driven nonprofit organization. This position is ideal for an experienced accounting professional who enjoys combining strong technical expertise with process improvement, systems leadership, and cross-functional collaboration. - Lead and manage the monthly, quarterly, and year-end close processes, ensuring accuracy, consistency, and timeliness. - Maintain, reconcile, and review general ledger accounts, including complex journal entries, accruals, and inter-entity activity. - Prepare and review financial statements and supporting schedules in accordance with GAAP. - Serve as a subject matter expert for the organization's ERP system, ensuring data integrity, reliable reporting, and effective controls. - Partner with IT and finance colleagues to identify, implement, and document system enhancements and process improvements. - Collaborate with Human Resources on payroll preparation and review of benefits-related accounting. - Coordinate and support external audits, including preparation of schedules, documentation, and responses to auditor inquiries. - Support multi-entity accounting activities, including associations, grants, and restricted funds, as applicable. - Analyze financial results and trends to support leadership decision-making and organizational planning. - Assist in the development, documentation, and continuous improvement of accounting policies, procedures, and internal controls. - Provide guidance and mentorship to accounting staff and contribute to a collaborative, high-performing finance team. - Participate in cross-functional initiatives that support organizational effectiveness and scalability. - Provide direct supervision to accounts payable and accounts receivable staff and accounts payable and receivable work. - Organize accounting staff for efficient and effective performance. - Perform any other additional responsibilities as assigned by the CFO. Qualifications - Bachelor's degree in Accounting, Finance, or a related field; CPA or equivalent certification strongly preferred. - 5-7 years of progressive accounting experience, including at least 2 years in a senior, lead, or supervisory role. - Extensive experience working with ERP systems; Microsoft Dynamics 365 Business Central experience is a plus. - Strong knowledge of GAAP, financial reporting requirements, and audit processes. - Advanced proficiency in Microsoft Excel and comfort working with large data sets. - Demonstrated ability to manage multiple priorities, meet deadlines, and work independently in a remote environment. - Excellent analytical, organizational, problem-solving, and communication skills. - High level of integrity and discretion, with the ability to handle confidential information and interact effectively with stakeholders at all levels. Requirements - Experience supporting ERP implementations, upgrades, or major system enhancements. - Familiarity with business intelligence or reporting tools such as Power BI or SQL. - Experience in multi-entity, nonprofit, or grant-funded accounting environments. Supervisory Responsibilities - Yes Physical Demands - This position is fully remote and requires sedentary work that primarily involves sitting/standing. - Incumbent must be able to meet and communicate regularly via Zoom, Microsoft Teams, and/or other teleconferencing means. - While this position is 100% remote, it requires occasional travel to Lyrasis company events and in-person professional development and conferences. Application Details - Applications will be accepted through Friday, March 27, 2026. - Applications must include: Cover Letter and Resume. - Applications without a Cover Letter will NOT be considered. Salary Range Up to $125,000 per year Company Description At Lyrasis, one of our core values is to provide an inclusive environment to all who are employed here. Therefore, the company is intentional in providing fair and equitable employment opportunities to all applicants, without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About Us Lyrasis is a 501 c 3 non-profit membership organization whose mission is to support enduring access to the world's shared academic, scientific and cultural heritage through leadership in open technologies, content services, digital solutions and collaboration with archives, libraries, museums and knowledge communities worldwide. Our Mission Statement is: Lyrasis empowers libraries, archives and museums through content services, open technologies and community-based solutions that expand access to information, preserve cultural heritage, and advance the shared goals of our members and the communities we serve. Collaboratively, we build a future that is inclusive, equitable, accessible and sustainable. Lyrasis organizational and staff values are: communication, respect, collaboration, impact, and service. Lyrasis was created by its members to help them tackle wide-reaching challenges with collective strengths. Lyrasis helps its members amplify their impact and influence. Summary Description: The Portfolio Specialist will be responsible for owning, managing, and executing quarterly renewal contracts in an assigned portfolio of vendor accounts often under deadlines. Proactively establish a strong rapport with vendor partners to effectively manage portfolios and ensure long-term success. You will manage efficient communication internally and externally to facilitate accurate and timely renewals and invoices. You will also proactively engage with members and customers regarding renewal agreements and subscriptions. As well as, partner with internal stakeholders in CSCI Services and other departments to ensure cross-functional team communication. Duties/Responsibilities: - Promptly resolves issues, often in real time, for members or vendors across a range of divisions and service points through phone, chat, email, or portal technologies. - Critically examines quarterly pricing updates, accurately calculates fees, and resolves or escalates any inconsistencies in pricing or data. - Prepares and delivers renewal letters, quotations, invoices, recommendations, and notifications. - Manages new sales opportunities by collaborating with the vendor partner to provide accurate pricing and subscription information, including access to trials. - Evaluates vendor performance including recording, mitigating, or escalating any breaches of agreement. - Develops and maintains custom reports in Customer Relationship Management(CRM)to effectively manage the assigned vendor portfolio. - Partner with Vendors and internal teams (Membership & Outreach, CSCI) on developing promotions or focused engagements on behalf of vendors and publishers for new sales and adoption which reinforces the value of the CSCI Services team to the customer, member, and Vendor partner. - Work in close collaboration with the Fiscal team to resolve vendor invoicing issues. Required Skills and Qualifications: - Strong customer management and negotiation skills - Comfortable learning and switching between multiple computer applications and systems - Familiarity with Microsoft (or Google) Suite of programs: Word, Excel, and PowerPoint - Ability to manage multiple projects at different stages and context switch regularly - Strong interpersonal and collaborative skills - Experience using a CRM(Salesforce), similar sales management tool, or library management system - Comfortable with a high degree of autonomy in your work - 3-5 years in a high-volume customer service, order management role - Previous experience working with libraries and electronic resources - Strong attention to detail - Bachelor's degree required Preferred Qualifications: - Previous experience working with vendors and/or publishers Supervisory Responsibilities: - None Physical Demands: - This position is fully remote and requires sedentary work that primarily involves sitting/standing. Incumbent must be able to meet and communicate regularly via Zoom, Microsoft Teams, and/or other teleconferencing means. - While this position is 100% remote, it requires occasional travel to Lyrasis company events and in-person professional development and conferences. - Application Details: - Applications will be accepted through Thursday, March 19, 2026. - Applications must include: Cover Letter and Resume - Applications without a Cover Letter will NOT be considered. Salary Range: $60,000 to $65,000 per year At Lyrasis, one of our core values is to provide an inclusive environment to all who are employed here. Therefore, the company is intentional in providing fair and equitable employment opportunities to all applicants, without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.