About the Role As a Customer Success Representative (CSR) for our Leasing Clients and CS Team, you will be integral to ensuring our clients successfully leverage our SaaS leasing solutions. Your primary responsibility will be to provide exceptional support and guidance throughout the leasing lifecycle, helping customers maximize the value of our platform. You will collaborate closely with clients to address their needs, resolve issues, and enhance their overall experience with our products. Key Responsibilities: - Customer Support: - - Serve as the primary point of contact for customer inquiries related to leasing transactions and software functionalities. - Troubleshoot issues and provide timely resolutions via phone, email, and chat. - Relationship Management: - - Build and maintain strong relationships with customers, understanding their unique needs and challenges. - Feedback and Improvement: - - Collect and analyze customer feedback regarding their experience with the software and leasing processes. - Collaborate with the CS team to provide feedback to product and development teams to relay customer insights and suggest enhancements. - Documentation and Record Keeping: - - Ensure all customer documentation is organized and accessible for future reference. - Advocacy and Growth: - - Advocate for customers within the organization, ensuring their voices are considered in product and service decisions. - Identify opportunities for upselling or cross-selling additional features or services based on customer needs. - Collaboration: - - Work closely with the CL team to ensure seamless communication and support for clients and applicants - Participate in team meetings to discuss customer issues and share best practices. Qualifications: - Experience: - - 1-3 years of experience in customer support or customer success, preferably in a leasing environment. - Familiarity with leasing processes and financial documentation is a plus. - Skills: - - Exceptional communication and interpersonal skills. - Strong problem-solving abilities with a customer-centric mindset. - Ability to work collaboratively within a team and independently. Schedule Requirement: Must be willing to work Tuesday–Saturday, 11:30 AM–8:00 PM EST or CST

• Lead the design, refinement, and implementation of EPR programming for ORR Eligible populations, as well as the organizations that serve them. This is done with sensitivity to cultural, linguistic, and historical factors. • Provide subject matter expertise and leadership to ORR Eligible populations, Ras, ECBOs, faith-based groups and others through training, case consultations, mentoring, and coaching. • Support proposal development, reporting, and strategic planning. • Develop workflows, tools, and guidelines to support seamless collaboration and role clarity across the teams. • Promote trauma-informed, strengths-based, and culturally competent practices in all aspects of service delivery. • Conduct needs assessments and gap analyses to identify evolving service priorities and support resource allocation. • Serve as a thought partner in the development of sustainable programming and culturally specific approaches. • Liaise with community members and local partners—including healthcare providers, schools, housing agencies, workforce development entities, and legal aid—to strengthen referral networks and community integration pathways. • Monitor program implementation and outcomes, offering feedback and recommendations for continuous improvement. • Performs other job-related duties as assigned.

• Works collaboratively with the Recovery Learning Community’s leadership to create a unified network of existing and proposed peer support activities in the Southeast Area. • The Program Manager will be responsible for day-to-day stewardship of the SERLC mission while engaging in team building, training, coordinating/facilitating meetings and communications, and promoting integration of SERLC efforts internally and externally. • Oversee day-to-day operations of SERLC, facilitating communication and coordination of efforts among all components • Provide support/mentoring to component leadership, ensuring team cohesiveness. • Help supervise peer positions. • Develop collaborative relationships with external peer-operated programs. • Work with other Massachusetts Recovery Learning Communities to share knowledge, resources, and develop linkages • Participate in recruitment, hiring, orientation, and training of individuals to staff peer support programs • Consult with SERLC components on development of their respective projects and monitor progress • Facilitate SERLC Operations Committee and develop regular reporting system for all partners. • Participate in SERLC Leadership Committee and other committees as necessary • Participate in regular supervision with RLC Leadership Team • Serve as Program Director for grant reporting.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking an experienced Enablement Operations Manager to design, develop, and enhance the enablement infrastructure (e.g., tools, data systems, frameworks) and programs for Snorkel's GTM and Presales team. In this role, you will design, build, and scale the enablement infrastructure that accelerates revenue growth and customer satisfaction. - Create systematic programs that reduce time-to-productivity, improve win rates, and drive consistent customer experiences. - Directly impact quota attainment, deal velocity, and client satisfaction. Qualifications - 7+ years in enablement roles, with demonstrated progression from program execution to strategic ownership. - Experience in building enablement functions, reducing ramp times, and improving win and quality delivery rates. - Proven business impact through metrics. Responsibilities - Design and implement a comprehensive enablement roadmap, including onboarding, everboarding, and GTM methodologies (i.e., MEDDPICC). - Develop competency-based onboarding and certification programs. - Establish playbooks for standard operating procedures. - Measure improvements in acceleration, quality, and efficiency in Snorkel’s GTM and Presales teams for our DaaS organization. - Partner with the Marketing Leadership to turn messaging into strategies and team capabilities. - Create role-specific enablement and build activation programs while assessing adoption and gathering field intelligence. - Establish a knowledge base in Notion and explore LMS integration. - Develop frameworks to track onboarding, revenue, and efficiency metrics using Salesforce data to provide insights. - Conduct quarterly ROI reviews. - Collaborate with DaaS leadership and cross-functional partners for seamless program delivery. - Act as the enablement program manager for GTM and Presales planning and product launches. Requirements - 7+ years in enablement/Sales Enablement in B2B SaaS, enterprise software, or technical products. - Proven builder: Track record of designing and implementing enablement programs from scratch. - Revenue-focused operator: Experience proving enablement impact through business metrics (win rates, ramp time, quota attainment, deal and delivery velocity). - Strategic program manager: Expert at scoping initiatives, building business cases, managing cross-functional teams, and delivering complex projects in fast-paced startup environments. - Strong influencer: Able to build credibility quickly with teams and leadership, influence without authority, and adapt communication style for different audiences. Bonus Points For - Experience in AI or Data-as-a-Service sales. - Background in competency-based training design or certification program development. - Familiarity with enablement platforms (preferably Notion), call intelligence tools (Gong), and learning management systems. - Understanding of instructional design principles sufficient to partner effectively with learning professionals. - Experience with product enablement and product launch coordination. - Master's degree in Business Administration or Organizational Development, or equivalent work experience. Salary Range The salary range for this San Francisco Bay Area–based position is $130,000–$200,000 base salary. Benefits Joining Snorkel AI means becoming part of a company that has market proven solutions, robust funding, and is scaling rapidly—offering a unique combination of stability and the excitement of high growth. - Opportunities to shape priorities and initiatives. - Influence key strategic decisions. - Directly impact our ongoing success. - Support in building your career in an environment designed for growth, learning, and shared success.