Role Description Experience: 6 to 12 Years At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: - One Zensar - Nurturing - Empowering - Client Focus Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status. Qualifications - 6 to 12 Years of Experience Requirements - Experience in conceptualizing, designing, engineering, marketing, and managing digital solutions. - Ability to work collaboratively in a diverse team environment. Benefits - Inclusive workplace culture. - Opportunities for personal and professional growth. - Focus on well-being and individual celebration.

Role Description We are hiring a Group Claims Consultant in our Workplace Solutions division. You will play a critical role in the growth and persistency of Group Claims by collaborating with and acting as a liaison between the Claims organization and Sales/Brokers while providing responsive, comprehensive service and solutions through email and phone calls (proactive or otherwise). You will develop and maintain relationships at varying levels to include front line employees, Team Leaders, Senior Leadership, Sales and Brokers. The impact you will make in this role will be based on the strength of these relationships and an ability to utilize independent judgement, critical thinking and solution-oriented creativity to meet the clients' needs. Estimated Salary: - Group Claims Consultant: $60,000 - $70,000, plus annual bonus opportunity - Senior Group Claims Consultant: $75,000 - $80,000, plus annual bonus opportunity WHAT YOU'LL DO: - Acquire product knowledge in all areas of the business: Disability (STD/LTD), Life, Ancillary offerings, Dental, Vision, PFL and FML/Absence Management. - Act as a liaison for Claims and manage relationships with the Field, Brokers and clients to ensure the scope and quality of services are met. - Delve into customer concerns and complaints regarding Claims and our entire range of products, providing complete ownership of the issue at hand for our Brokers and Clients. - Lead in orchestrating and driving issue resolution from start to finish. - Provide high quality and thorough customer service and excellent service recovery, including investigating service complaints. - Service and/or assist in servicing complex client issues and requests. - Consult with regional managers, sales associates, internal business partners and external vendor partners regarding insurance coverage needs and plan design. - Identify trends amongst the claim team and/or field offices and propose recommended enhancements and/or solutions. - Involved in all aspects of customer life cycle: Pre-Sale, Implementation, Post Sale, Customer Education, Service Follow ups for both National Accounts and Core Customers. Qualifications - 2-5 years of direct group benefits claims experience (recent adjudication preferred). - Expertise in claims management, adjudication, contract provisions, and effective communication of complex terms. - Proactive problem-solving for enhanced customer and broker claims experience. - Mastered the art of diplomacy, negotiation, and relationship-building. - Proven knack for providing top-notch customer service and handling claim escalations. - Excellent communication and presentation skills. - Visionary mindset, pushing boundaries and exercising sound, independent judgment. - Strong team building and collaboration skills. - Promote a culture of diversity and inclusion. - Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico. Requirements - Experience with STD, Paid Family Leave or Statutory Leave programs (preferred). Benefits - Annual bonus opportunity.

• Serve as the primary technical advisor for assigned strategic customer accounts • Develop and maintain trusted advisor relationships with customer security teams and leadership • Understand customer security operations workflows, use cases, and business objectives • Mentor customer teams on SIEM best practices and threat hunting techniques • Guide customers through Next-Gen SIEM deployment, configuration, and integration • Optimize data ingestion strategies and log source configurations • Design and implement custom detection rules, correlation searches, and use cases • Develop dashboards, reports, and visualizations tailored to customer requirements • Assist with migration of detection content from legacy SIEM platforms (Splunk, QRadar, etc.) • Perform health checks and platform optimization reviews • Troubleshoot complex technical issues and coordinate with engineering teams as needed • Track and report on key performance indicators and success metrics • Identify opportunities for automation and workflow improvements • Contribute to internal knowledge base and best practices documentation

• Eigenverantwortliche Betreuung von Kunden zum Thema Carbon Management (CCF, PCF und Net-Zero Management) • Ideen generieren, wie die Beziehung langfristig verbessert werden kann • Nachhaltigkeits- und Unternehmensdaten zur Erstellung von Corporate Carbon Footprints verarbeiten und Ergebnisse der Software validieren • Interne Prozesse zur Kundenbetreuung optimieren • Feedback zur Software einbringen