Looking for Job

• Serve as the primary contact for client registration service needs across a portfolio of moderately complex accounts. • Test websites and internal applications for functionality and quality control; proof confirmations, tickets, and registrant communications. • Collaborate with internal departments to gather website specifications and deliver to IT for build. • Provide customer service support, including data entry instructions and financial processing information. • Assist with scheduling production jobs for ticketing, credentialing, collation, and mailings. • Manage workload within project budget hours and provide weekly status reports. • Support onsite services and contribute to final event preparations.

• Serving as the primary point of contact and trusted partner for assigned clients, leading programs and events from initial planning through onsite execution. • Owning the overall coordination of programs, including timelines, deliverables, and operational details to ensure seamless execution. • Managing event budgets and financials, including forecasting, tracking expenses, negotiating supplier contracts, and ensuring programs meet profitability goals. • Leading and directing cross-functional project teams by clearly communicating client goals, expectations, and business requirements. • Sourcing, negotiating, and managing suppliers such as hotels, audio-visual partners, DMCs, air, and other third-party vendors. • Conducting site inspections and collaborating with clients and internal stakeholders to align on program strategy and execution. • Maintaining proactive, transparent communication with clients and internal partners throughout the lifecycle of each program. • Overseeing onsite event delivery, anticipating challenges, resolving issues in real time, and ensuring a high-touch client experience. • Managing VIP logistics and special projects as needed. • Supporting proposal development, renewals, and ongoing client relationships by providing operational expertise and strategic input.

• Serves as primary point of contact for client registration service needs. • Manages a portfolio of accounts with minimal oversight and supervision. • Maintains an understanding of current technology in order to design solutions and integrate with future products. • Tests websites and internal applications for functionality and quality control. • Proofs text language on confirmations, tickets and other registrant communications. • Collaborates with other departments, gathers website design specifications from clients and delivers to IT for build. • Provides customer service with all necessary event details including data entry instructions and financial processing information. • Schedules production jobs for ticket and credential production, collation and mailings. • Updates onsite services and engages at appropriate time to prepare final onsite portion of project. • Participates in project team meetings and provides input to Project Management, Account Management, Housing Services and Onsite Services as applicable. • Incorporates process improvement & project management principles and manages workload within project budget hours. • Provides weekly status reports and updates system with accurate and timely deliverables. • Creates, updates and posts show requirements and documentation to support best practices. • Procures materials (i.e. supplies) needed to produce credentials, tickets and other items for collation. Tracks expenses for billing.

• Prospect and qualify leads • Run outbound outreach primarily on LinkedIn and email • Conduct discovery calls and product demos • Manage and update your pipeline • Collaborate with the founder on sales scripts

• Provide superior customer service to attendees, exhibitors, and others utilizing Experient service systems in a fast-paced environment. • Provide professional, empathetic customer service while managing calls with appropriate pace, tone, and etiquette. • Identify guest issues quickly and resolve them using problem‑solving skills, system tools, and escalation protocols. • Document account history accurately and communicate resolutions clearly to guests. • Navigate multiple technical systems simultaneously to deliver fast and accurate support. • Enter transaction details with precision while following event guidelines and PCI compliance. • Use internal resources (event sites, wiki pages, training materials) to resolve inquiries. • Communicate trends or issues to internal teams and escalate calls when needed. • Participate in required meetings and training sessions.

• Manage project financials, including revenue and gross profit tracking, cost reconciliation, and updates within internal systems. • Prepare and review complex client invoices, ensuring accuracy and alignment with agreements to support positive project cash flow. • Reconcile project details in accordance with client/vendor agreements, internal policies, and HCP ToV requirements. • Provide financial and compliance updates to Event Management and Account Managers, identifying opportunities to improve project profitability. • Complete monthly closing tasks, including research, follow‑up, and detailed analysis of project data. • Serve as a resource for contract compliance, offering guidance to Account Teams, Event Managers, and Sales teams on policy requirements. • Maintain all required documentation for GAAP, internal audits, external audits, and client audit requests. • Support enhancements to SOPs, ensure SLAs are met, and may lead internal initiatives or assist with onsite or remote client support as needed.

• Serve as the primary client contact for assigned meetings, managing logistics from planning through execution. • Coordinate and guide clients through the event planning process, ensuring timely and accurate communication of all details. • Manage a large volume of small to medium-complex meetings while maintaining quality and attention to detail. • Communicate meeting logistics and task assignments using internal systems and established processes. • Coordinate and attend site inspections as needed to support successful event delivery. • Collaborate closely with internal service partners including Catering, Facilities, Technology & AV, Executive Production, Security, Transportation, Janitorial, and third-party suppliers. • Maintain proactive, positive communication with clients to ensure clarity of expectations and overall satisfaction.

• Receives incoming calls from participants, handles questions regarding their orders, recommends solutions based on participant issues. • Review and update order information in proprietary system. • Assist with back-end support when needed. Attend training sessions regarding new and/or current clients.

• Build pixel-perfect, smooth UI across both mobile platforms. • Design REST endpoints that are easy to consume for clients. • Maintain code quality and write automated tests for the highest product quality. • Provide leadership skills by driving ideas into tangible products. • Work with clients and stakeholders and ensure confidence in products delivered. • Diagnose and fix bugs and performance bottlenecks to ensure native-like performance.

• Serve as the primary client contact and lead for assigned HCP programs, establishing workflows and timelines to ensure timely, accurate coordination of all program details from planning through execution and reconciliation. • Manage end-to-end program logistics, including coordinating hotel accommodations, destination management companies (DMCs), air travel, and third-party suppliers, while ensuring all contracts and program components align with client and organizational standards. • Develop and maintain detailed program itineraries and agendas, ensuring all logistics, requirements, and deliverables are clearly documented and communicated to internal teams, suppliers, and stakeholders. • Utilize program management systems to track and manage all program activity, ensuring accurate documentation, recordkeeping, and file management in accordance with Maritz, client, and HCP compliance requirements. • Manage program budgets and financial reporting, including forecasting, tracking expenses, reconciling supplier payments, auditing invoices for accuracy, and communicating financial updates and changes to clients proactively. • Maintain proactive, ongoing communication with clients and stakeholders, leading regular status meetings and ensuring alignment on expectations, timelines, and program deliverables to support a seamless client experience. • Coordinate with internal teams, suppliers, and technical partners, including supporting web-related program requirements and ensuring all program components are aligned and executed successfully. • Support complex and high-priority program needs, including managing VIP logistics, special projects, and unique client requirements while ensuring compliance with HCP and pharmaceutical industry standards. • Provide reporting, timelines, and program documentation as required, ensuring transparency, accuracy, and alignment with client expectations and compliance requirements. • Contribute to a collaborative team environment, sharing insights, supporting peers, and identifying opportunities to improve efficiency, client satisfaction, and overall program success.