LoadSpring Solutions

• Manage and expand a portfolio of existing customer accounts • Convert new business opportunities generated through inbound leads into closed revenue • Build and maintain strong relationships with customers • Conduct discovery calls, presentations, and solution discussions • Develop and execute account plans for priority customers • Meet or exceed assigned sales quota and activity metrics • Maintain accurate and up-to-date CRM records and pipeline data

• Manage and expand a portfolio of existing customer accounts • Convert new business opportunities from inbound leads • Build and maintain strong customer relationships • Conduct high-quality discovery calls and presentations • Execute account plans for priority customers • Lead commercial discussions and support negotiations • Maintain accurate CRM records and pipeline data

• Manage and convert inbound qualified leads into sales opportunities, nurturing them through the funnel with speed and accuracy. • Own a robust pipeline, progressing opportunities from discovery to proposal to close. • Deliver consistent follow-up and proactive outreach to accelerate cycles. • Conduct high-quality discovery calls, presentations, and solution discussions that align with prospective customer needs and business challenges. • Partner with Account Management to ensure seamless hand-off after winning an account. • Provide feedback to enhance marketing campaigns and messaging. • Demonstrate strong consultative selling skills by positioning LoadSpring’s solutions as value-driven, ROI-focused answers to prospect pain points. • Maintain accurate records in CRM, deliver data-driven forecasts, and track performance against targets. • Stay informed on AEC, project controls, and related industries to speak with authority and relevance during client engagements.

• Manage and convert inbound qualified leads into sales opportunities, nurturing them through the funnel with speed and accuracy. • Own a robust pipeline, progressing opportunities from discovery to proposal to close. • Conduct high-quality discovery calls, presentations, and solution discussions that align with prospective customer needs and business challenges. • Partner with Account Management to ensure seamless hand-off after winning an account. • Maintain accurate records in CRM, deliver data-driven forecasts, and track performance against targets.

• Fields support calls, chat, email, and/or other communication from users with inquiries regarding hosted software, connectivity, printing, and similar concerns. • Works with customers to reproduce, investigate, and resolve challenges with computer software, servers, apps, networking and hardware, while ensuring cases are in line with the current SLG’s. • Guides customers through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions. • Identifies and troubleshoots application alerts presented from the company monitoring software. • Identifies and escalates complex or unresolved tickets to higher-tier support or the product team, ensuring prompt and precise resolution. • Collaborates with internal staff and 3rd party vendors to research and drive to resolution customer challenges. • Identifies recurring case generation issues and works with internal and external teams to identify and implement permanent fixes. • Helps to create and maintain a culture of continuous improvement within the support and broader organization. • Performs application QA's in support of new customer setups, upgrades or patching. • Ensures that customer challenges are responded to, and information is shared with customers in line with our documented security policies. • Verifies all change management processes are followed and documented as per the current guidelines. • Creates Knowledge base articles to record and document fixes to common customer challenges. • Maintains documentation of all steps taking and customer interactions in the relevant support cases. • Demonstrates excellent verbal and written communication skills with customers and internal team. • Effectively completes training within the timeframe required by the business. • Maintains current knowledge of technological innovations and trends.

• Drive the sales team to consistent quota attainment • Participate in customer meetings and deal strategy sessions • Conduct regular pipeline reviews with each rep • Support and lead complex deal negotiations • Identify new business opportunities and assist in accurate forecasting

• Execute ongoing content optimization strategies • Research and identify content gaps and emerging search trends • Monitor and analyze organic performance metrics • Assist in the content production process • Produce a range of content formats and maintain a content calendar • Support multi-channel demand generation campaigns • Collaborate with Sales to understand content needs • Track and report on content and campaign performance

• Troubleshooting and resolving issues across business applications, networking, and hardware • Fields support calls, chat, email, and/or other communication from users • Works with customers to reproduce, investigate, and resolve challenges • Guides customers through diagnostic and troubleshooting processes • Collaborates with internal staff and 3rd party vendors for resolutions • Creates Knowledge base articles to document fixes • Mentors more Jr. staff within the support team

• Lead, mentor, and develop the Infrastructure Engineering team • Oversee the deployment, maintenance, and troubleshooting of virtual servers and virtual desktops • Establish and maintain KPIs and metrics to assess infrastructure health, performance, capacity, and service delivery • Develop and enforce best practices for configuring, installing, supporting, and maintaining critical software systems • Manage capacity planning, monitoring, and system expansion to ensure scalability and reliability • Ensure all OS, and firmware installations and upgrades follow established processes and quality standards • Oversee monitoring and alerting frameworks • Implement and maintain security controls, patching standards, and compliance practices • Collaborate with the security team to enhance infrastructure security • Partner with engineering and support leaders to resolve system-wide issues • Ensure IT projects and new build requests are completed on time • Maintain accurate, up-to-date technical documentation • Communicate complex infrastructure concepts to senior leadership • Promote a culture of operational excellence, timely execution, attention to detail, and continuous refinement of infrastructure systems and processes • Act as an escalation for on call personnel.

• Lead, mentor, and develop a high-performing team of Cybersecurity Engineers, ensuring continuous growth and success. • Own and evolve LoadSpring’s cybersecurity strategy for a SaaS, cloud-first environment. • Ensure compliance with customer and industry requirements such as SOC 2, GDPR, and other applicable frameworks. • Manage audits where required. • Lead customer security-focused meetings. • Oversee security operations, including threat detection, incident response, vulnerability management, and remediation. • Partner with Engineering and Product teams to integrate security into the SDLC, CI/CD pipelines, and cloud architecture. • Manage cloud security across platforms, including IAM, network security, logging, and monitoring. • Lead security incident response efforts, including customer impact assessment, communications, and post-incident reviews. • Conduct and manage risk assessments related to architecture, third-party vendors, and customer integrations. • Ensure compliance with customer and industry requirements such as SOC 2, GDPR, and other applicable frameworks. • Support customer security inquiries, audits, and due diligence requests (security questionnaires, trust portals, sales support). • Oversee vulnerability management and penetration testing programs, ensuring timely remediation. • Select, implement, and manage security tools such as SIEM, CSPM, IAM, and endpoint security solutions. • Develop and manage the cybersecurity vendor relationships and contracts. • Deliver regular risk posture and security metrics reporting to senior leadership. • Drive security awareness and secure security training across the organization.