Loadsmart

• Collaborate with and support our creative, tight-knit development team • Design, deploy, and operate Loadsmart's critical systems while balancing reliability, cost, and agility • Play a key role in driving reliability projects with engineering teams • Utilize your intuitive problem-solving skills and contagious positive attitude to tackle challenging and exciting issues, inspiring those around you • Collect metrics and understand their business impact, encouraging the team to do the same • Perform troubleshooting and root-cause analysis of system operation issues • Be accountable for the platform's Service Level Agreements and Objectives • Provide infrastructure support during off-hours as needed • Take ownership of software infrastructure projects • Seek, give, and receive constructive feedback through code and specification reviews.

• Review and assess credit limits for existing customers on a recurring basis • Analyze payment behavior, financial data, and credit risk exposure • Collaborate with internal teams to review and respond to business credit requests • Recommend adjustments to credit terms in alignment with risk policies • Conduct trade and bank reference checks for customer accounts • Document credit reviews and decisions clearly and consistently • Support credit-related inquiries from internal and external stakeholders

• Serve as the bridge between the brokerage business leaders and engineering teams (data platform) • Craft the messaging through reporting • Drive actionable insights to leaders poised to drive change • Interpret needs of leadership, ensuring efficacy of reporting • Personally guide the organization’s growth through insights

• Research Loadsmart’s target distribution facility and warehouse companies and identify the most relevant key decision-makers • Initiate conversations with senior executives with high-volume outreach via phone, email, and social media • Gather insight on target accounts through conversations and effective questioning • Document information in Salesforce to form detailed and accurate account profiles • Insightfully vet accounts against target criteria to distinguish productive vs. unproductive leads • Set up introductory sales meetings for Loadsmart Account Executives with key decision makers at qualified accounts • Adeptly articulate the value of Loadsmart’s digital solutions and constantly work on improving product knowledge and sales skills • Establish a working knowledge of Loadsmart’s business, including processes, operations, the competitive landscape, and remaining up-to-date on industry news • Participate as an active member of our collaborative sales team and contribute to our culture of sales success. • Continually upgrade the prospecting cadence and messaging by collaborating with your fellow SDR’s, account executives and leaders

• Provide timely and effective responses to customer inquiries and issues • Own and resolve complex logistics and SaaS customer issues • Gain a deep functional and technical understanding of various SaaS products, including setup, configuration, and third-party integrations • Accurately log and track customer issues in the ticketing system, ensuring follow-ups and proper escalation paths for resolution • Collaborate with internal teams, including Product and Engineering, to document and escalate bugs and feature requests • Develop and contribute to internal knowledge bases and customer help center content • Identify patterns in customer issues and proactively suggest process improvements

• Provide timely and effective responses to customer inquiries and issues • Own and resolve complex logistics and SaaS customer issues • Gain a deep functional and technical understanding of various SaaS products, including setup, configuration, and third-party integrations • Accurately log and track customer issues in the ticketing system, ensuring follow-ups and proper escalation paths for resolution • Collaborate with internal teams, including Product and Engineering, to document and escalate bugs and feature requests • Develop and contribute to internal knowledge bases and customer help center content • Identify patterns in customer issues and proactively suggest process improvements

• Support Loadsmart’s entry into the Latin American market by combining sales, marketing, and relationship-building • Generate qualified opportunities • Localize marketing efforts • Act as the bridge between the U.S. teams and LATAM’s relationship-driven logistics landscape • Build and manage a prospect pipeline through direct outreach, LinkedIn engagement, and regional events • Identify and map key decision-makers across mid-market shippers, 3PLs, and logistics tech companies • Conduct discovery conversations and qualify prospects based on pain points and buying signals • Create region-specific assets such as 1-pagers, intro decks, and customer stories • Support industry events and conferences by driving lead generation and brand awareness • Provide competitive intelligence, customer feedback, and market insights to refine the GTM strategy • Maintain accurate CRM records, track pipeline health, and report weekly on opportunity status • Measure event impact and relationship-building progress to inform leadership decisions

• Review and assess credit limits for existing customers on a recurring basis • Analyze payment behavior, financial data, and credit risk exposure • Collaborate with internal teams to review and respond to business credit requests • Recommend adjustments to credit terms in alignment with risk policies • Conduct trade and bank reference checks for customer accounts • Document credit reviews and decisions clearly and consistently • Support credit-related inquiries from internal and external stakeholders

• Maintain end-to-end system integrity across the SmartGate hardware-software stack: AXIS IP cameras, NVIDIA Jetson edge compute devices, Savant video pipeline, LTE modems, routing hardware, outdoor enclosures, and power systems; test new hardware generations, firmware versions, and software releases against the production stack before fleet-wide rollout • Build, configure, and validate complete hardware kits ahead of customer deployments; verify power budget compliance for solar-capable configurations; coordinate with installation contractors on setup expectations and post-install validation • Deploy and update SmartGate software across 30+ edge and cloud gates using the Ansible-based Fleet Management system; manage hardware inventory and prepare Jetson and camera kits for shipment to new sites • Remotely diagnose and resolve failures across the deployed fleet, including Savant pipeline lockups, camera connectivity issues, and networking misconfigurations; perform on-site visits when remote resolution is not achievable • Develop and maintain commissioning runbooks and validation procedures; collaborate with the Computer Vision team on hardware-side model validation and root cause analysis for missed or incorrect gate events • Test and benchmark which SmartGate pipeline workloads can run directly on AXIS camera hardware versus the Jetson; AXIS cameras include the ARTPEC-8 chip with an onboard AI inference engine (Larod) and support custom applications via the AXIS Camera Application Platform (ACAP).

• Manage a portfolio of customer accounts to ensure timely collection of outstanding balances, with a strong focus on reducing Days Sales Outstanding (DSO) • Communicate effectively and professionally with customers to resolve payment issues, reconcile accounts, and follow up on disputes or missing documentation • Maintain detailed records of communication and payment commitments in internal systems, supporting audit readiness and internal reporting • Ensure customers receive and understand all relevant documents (invoices, statements, remittance details) to avoid payment delays • Work closely with the Collections Supervisor and Manager to escalate complex cases and provide insights on customer trends or challenges.