• Respond to customer questions via live chat. • Provide product/service information and basic troubleshooting. • Update customer records and follow support guidelines. • Manage multiple chats at once. • Escalate issues when needed.

• Assist travelers before, during, and after their trips • Provide helpful support, coordinating travel details • Ensure clients have a smooth and positive travel experience • Communicate with clients via email, phone, and messaging platforms • Review itineraries, confirm travel arrangements, and assist with updates or requests • Provide accurate information about destinations, travel requirements, and procedures • Follow up with travelers before departure to confirm details and answer questions • Address client concerns professionally and escalate complex matters when needed

• Research various destinations and needs of travel regarding prices, customs, weather conditions, reviews, etc. • Diagnose the client's specifications and suggest suitable travel packages and/or services • Organize travel from beginning to end • Supply travelers with pertinent information and useful travel material • Collect deposits and manage client payments • Use promotional techniques and prepare promotional material to sell itineraries and tour packages • Handle unforeseen issues and determine eligibility for credits/refunds • Maintain relationships with key persons • Keep financial statements and documents • Ask for help and guidance when needed

• Serve as the primary contact for all matters related to assigned accounts or territories. • Build and maintain long-term, positive relationships with clients. • Ensure timely and successful delivery of products and services that align with client needs and company objectives. • Maintain comprehensive knowledge of accounts and contacts within your territory. • Update and manage customer data in the CRM system. • Meet or exceed assigned revenue goals. • Make a minimum of 30 outbound calls per day to engage with clients and prospects. • Create and send targeted email campaigns and promotional blasts on a weekly or biweekly basis. • Respond to all customer emails within one hour or less. • Handle inbound customer calls and inquiries professionally. • Become a subject matter expert on the clients products, pricing, and decoration methods. • Provide proactive and reactive recommendations to customers for products and projects. • Create and deliver virtual product presentations tailored to client needs. • Follow up on all leads, opportunities, sample requests, and projects. • Enter and manage sample requests. • Resolve customer issues and escalate challenges when necessary. • Identify opportunities for upselling and cross-selling. • Provide backup support to fellow team members as needed.