Lightspeed HQ

Title: Social Media Specialist (French and Spanish speaking) Location: Paris Employment Type Full time Location Type Hybrid Department Marketing OverviewApplication Your mission is to put Lightspeed Hospitality on the map across France and Benelux. You won’t just be managing channels: you’ll launch our Instagram presence in France and expand our voice on LinkedIn and YouTube across the French and Benelux regions. Working closely with Content, Field, Product, PR and Regional Marketing teams, you’ll turn priorities into compelling social storytelling. As both a “story scout” and brand gatekeeper, you’ll uncover great hospitality stories while ensuring everything we publish is premium and impactful. You’ll be responsible for: - Instagram launch & channel growth: Lead the launch of our Instagram channel in France, while managing and growing our LinkedIn and YouTube presence across France and Benelux. Content calendars: Execute the social media strategy and own the content calendars for France and Benelux (NL/BE) across LinkedIn, Instagram and YouTube. - Content production: Collaborate with internal teams to brief high-quality assets and be hands-on with short-form video, creating content that feels native to each platform. - Regional storytelling: Proactively connect with Hospitality clients to uncover unique stories. Lead creative ideation and bring forward concepts that deliver authentic, scroll-stopping content. - Community engagement: You’ll be the voice of Lightspeed for our French and Benelux communities, answering comments and starting conversations. - Performance monitoring: You’ll use Hootsuite and Meta Business Suite to monitor performance and provide recommendations to improve our reach and growth. Workflow management: Use Monday.com to track timelines and Jira to manage creative deliverables, ensuring projects are delivered on time. - Brand gatekeeping: Act as the final filter for organic social in your region, ensuring everything we publish meets our premium brand and quality standards. Experience - 3+ years of social media management experience, ideally in SaaS, tech or hospitality. - Proven track record of managing multiple platforms - specifically LinkedIn, Instagram, and YouTube - and you’re comfortable taking full ownership of a content calendar. - You’ve handled the end-to-end process before: from briefing and scripting to interviewing customers, editing, and hitting "publish." - You are a regular user of social media management and analytics tools (like Hootsuite) and are comfortable navigating Meta Business Suite. - You have experience working cross-functionally with different teams and can manage multiple projects without losing track of the details. Attributes & Skills - Native-level French and high proficiency in Spanish and English. - Tech savvy: You’re tech-savvy and know how to leverage AI, social, and video tools to scale content production and make your workflows more efficient. - Story-teller: You don’t just write captions; you tell stories. You have a knack for adapting your tone of voice to suit different platforms and audiences perfectly. - Data-driven: You have a strong understanding of social metrics. You don’t just look at the numbers; you translate them into clear, actionable recommendations for the team. - Trend expert: You stay on top of the latest platform updates, social trends, and hospitality industry news. - Strategic Thinker: You always see the bigger picture. You know how to align your social media efforts with broader marketing goals to drive real business impact. Even better if you have, but not necessary: - Experience launching or scaling social media channels (especially Instagram) in new markets. - Experience working with influencer or creator collaborations. - Affinity with the hospitality sector. - Knowledge of Dutch is a strong plus. What’s in it for you? - Hybrid work structure with 3 designated in-office "pillar" days - 50% reimbursement of your public transport pass - Collective health insurance (mutuelle) - Annual Wellness & Health Budget - Long term disability & accidental death Insurance - Flexibility to work from any Lightspeed office - Work abroad through our remote work program (up to 60 days per year) - Employee technology purchase plan - Work in a team big enough for growth but lean enough to make a real impact To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Where to from here? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. Who we are: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our Applicant Privacy Statement.

• Lead the end-to-end recruitment process, including designing interview plans, sourcing, screening, scheduling, and running debriefs, while upholding best-practice standards. • Partner closely with Hiring Managers to define role requirements, challenge assumptions, and ensure a high bar for quality and consistency. • Deliver a high-quality candidate experience by uncovering true motivations and ensuring alignment with Lightspeed’s mission and values. • Design and execute structured interview processes that assess both skills and cultural fit. • Maintain accurate data in ATS and recruitment tools to enable strong reporting and data-driven hiring decisions. • Champion diversity and inclusion by driving fair, objective, and inclusive hiring practices. • Coach and support Hiring Managers on best practices, interviewing, and effectively representing Lightspeed.

• Provide sales operations with hardware forecasts to ensure risks of stock outages/backorders are minimized • Supporting sales teams with data entry for applications and submit supporting documentation for the relevant teams • Monitor existing applications through lifecycles and engage with relevant teams and customers, where necessary, to ensure successful boarding of new merchants • Action updates to existing accounts related to addresses, banking information and ownership changes • Support Leadership team members with occasional administrative tasks • Assist in the maintenance of accurate records in company CRM • Ensure launch cases are correctly created and received by Launch team with payments being processed • Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role

• Use consistent troubleshooting techniques to quickly identify root causes and deliver timely, effective solutions. • Follow established support processes and procedures while meeting defined SLOs. • Manage escalations from Support Specialists, maintaining a responsive presence in Slack troubleshooting channels. • Communicate clearly with stakeholders on ongoing system, product, and customer issues. • Support IS systems and end users, including managing user access and ensuring SOX compliance. • Act as the entry point for bugs and issues, creating detailed tickets and supporting resolution with technical teams. • Collaborate with end users, Product Managers, IS, and IT teams to resolve issues and improve systems. • Contribute to documentation, including user guides, access guidelines, and internal knowledge resources. • Assist in onboarding and training new IS Support team members.

• Manage and support the full employee lifecycle for a specific region, including onboarding, role and salary changes, time off, leaves, terminations, and related documentation, while maintaining accurate electronic records. • Collaborate with stakeholders such as Finance, Legal, and Internal Audit to ensure compliance and proper lifecycle management. • Coordinate employee programs, including training, recognition, DEI, volunteering, and wellness initiatives. • Assist employees with policy questions and general inquiries. • Conduct audits to maintain data integrity and confidentiality, and create/update documentation for people processes and workflows. • Proactively recommend and implement process improvements to support organizational growth. • Provide general administrative support and contribute to special People projects as needed.

• Manage intake and triage of CX tool enhancement and configuration requests, ensuring timely updates and communication. • Build, configure, and test workflows, automations, dashboards, and reports in CX tools according to team guidelines. • Maintain accurate documentation of tool configurations, governance standards, and training resources. • Provide day-to-day support for end users, troubleshooting issues and escalating when needed. • Collaborate with team members and cross-functional stakeholders to deliver high-quality solutions. • Monitor adoption and data integrity, surfacing trends or risks to managers for review. • Contribute to continuous improvement initiatives by sharing feedback from user interactions and recurring support requests.

Role Description Lightspeed is looking for a Senior Revenue Operations Analyst to join our global team, supporting our international business. In this role, you’ll analyse and optimise operational data to deliver timely, accurate insights that drive better decision-making, while partnering closely with Sales, Marketing, and Customer Success to align on insights, improve processes, and strengthen revenue operations. If you enjoy uncovering root causes, identifying patterns, and collaborating across teams, this is a great opportunity to make an impact. What you’ll be doing: - Extract, analyse, and interpret data from CRM systems, marketing platforms, and other sources to identify trends and KPIs, translating insights into clear, actionable recommendations. - Build and maintain scalable dashboards and reports to effectively communicate insights to leadership and cross-functional teams. - Track and analyze key sales metrics and funnel performance to identify bottlenecks and opportunities to improve conversion and overall performance. - Develop and maintain accurate revenue forecasts using historical data, pipeline health, and market trends. - Explore and apply AI-driven tools and automation to improve efficiency and scale revenue operations processes. - Partner with Sales, Marketing, and Customer Success teams to align on insights, improve processes, and drive operational effectiveness. - Identify and implement process improvements, including automation and workflow enhancements to increase efficiency and scalability. Qualifications - Strong business acumen with the ability to translate business needs into data and reporting requirements. - Prior experience using Looker or similar BI tools to build scalable dashboards and reports. - Advanced analytical skills, with the ability to turn complex data into clear, actionable insights and narratives. - Strong experience with Salesforce or similar CRM systems, including data structures, reporting, and data integrity. - Experience supporting revenue forecasting, pipeline analysis, and planning processes. - Ability to identify and implement process improvements that drive efficiency and scalability. - Proven ability to work cross-functionally and influence stakeholders across teams such as IT, IS, GTM Ops, Sales, and Marketing. Benefits - Lightspeed share scheme (we are all owners) - Unlimited paid time off policy - Flexible working policy - Work remotely from anywhere in the world for up to 60 days per year - Health and wellness benefit of $500 per year - Mental health online platform and counselling & coaching services - Paid leave and assistance for new parents - LinkedIn Learning license - Volunteer day - Dog friendly environment - Rooftop with dining space and BBQ facilities - Self-service cafe-style kitchen and fully stocked fridge, pantry & bar - Weekly catered lunches for the entire office - Exciting events hosted regularly by our Sydney Culture Club - Brand new office space located in Redfern, NSW

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re looking for an Inbound Account Executive to join our retail sales team in NoAm. You will be responsible for driving revenue through phone and email correspondence, as well as screen-sharing presentations to potential customers. Your ultimate goal is to build solutions for retailers who are looking to adopt Lightspeed for their business. What you’ll be doing: - Follow-up on and manage qualified leads by phone and email in a timely fashion; - Work within a team environment to collaboratively grow the business; - Lead one-on-one screen-sharing presentations/demos as required; - Work with management on pricing negotiations; - Achieve and surpass monthly, quarterly, and annual sales quotas; - Work with Sales Development Representatives to coordinate appointments and optimal scheduling; - Effectively lead prospects through a defined sales process; - Track prospect progression to close in Salesforce.com; - Handle other duties and responsibilities as defined by management. Qualifications - Sales experience, preferably in a closing role in solution-sales / technology-related environment; - Strong presentation skills and telephone manner; - Experience with and solid understanding of quoting, invoicing, and purchasing; - Fluency in English as a working language is required for this position; - Passion for people and technology; - Excellent customer service skills; - Ability to work well under pressure and in a target-based environment. Benefits - A flexible work environment that empowers you to do your best work; - A culture that celebrates performance; - The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard; - Career-defining opportunities; - Flexible paid time off and remote work policies; - Equity options, because this is your company too; - Contributions to your pension plan. Your future matters; - Training opportunities to grow your skills and career; - Health and wellness credit so you feel your best; - Time off to volunteer and give back to your community; - Interest groups, employee-led networks, social committees to sponsored sports teams; - Computer purchase program to get your personal Macbook; - Enhanced parental leave to support growing families.

Hi there! Thanks for stopping by 👋 Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! As an Account Manager at Lightspeed, you’ll be the go-to contact for a book of United States hospitality customers assigned to you. You will be responsible for building and maintaining lasting relationships with these accounts. With your knowledge of their objectives, you will be tasked with introducing them to Lightspeed’s suite of products and integrations to ensure they’re getting the best solution possible to help them achieve their goals. What you'll be doing: Serve as the lead point of contact for your customers Guide qualifying customers through their upgrade path from basic platforms to more advanced platforms Demonstrate software solutions to your customers, from core POS products to modules and upgrades Negotiate contracts and close agreements to maximise the growth of your book of business Collaborate with Customer Success Managers to identify accounts at risk and prevent churn Track key book of business metrics like added MRR and net retention And a little bit of: Building strong customer advocacy, increasing customer empathy and understanding throughout the company Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role What you need to bring: 2-3 years of experience in an account management, sales development representative or similar role carrying a sales quota Understanding of solution-based consultative sales in a SaaS environment Ability to use Salesforce.com and other technologies to manage and organise pipeline Committed to a culture of positivity and high performance Excellent written and verbal communication Professional poise and confidence while communicating with executives Value feedback and thrive on constant improvement and learning Strong work ethic, and a self-driven desire to succeed Strong task and time management At Lightspeed, we carefully consider a wide range of factors when determining compensation, including your skillset, qualifications, experience, and market data. These considerations can cause your compensation to vary. We reasonably expect the base salary for this position to be in the range of $40