Role Description The FSS Account Supervisor plays a critical role in the management of the revenue cycle of the firm by providing leadership and oversight for the finance team overseeing the unbilled and accounts receivable inventory for a subset of the firms' partners and clients. The supervisor will work with autonomy and discretion to ensure all financial assignments within the team are completed timely and accurately. - Supervise financial support services employees to ensure quality service delivery through standard operating procedures, alignment with account plan, and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performance. - Supervise staffing and workflow volumes; use workflow management system to effectively utilize headcount based on work volumes and allocate staffing resources by shift or service line accordingly. - Responsible for employee lifecycle including, but not limited to, interviewing and onboarding, training, development, planning for key roles, and off-boarding management. - Identify areas for additional training to ensure that skill levels are uniformly excellent across the group. - Ensure that team members follow established workflow process, including necessary reviews and approvals. - Serve as initial point of contact and aid team members with daily questions and concerns. - Respond to customer inquiries in a timely and professional manner; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; resolve issues escalated by the client to ensure a high level of customer satisfaction. - Ensures consistent and regular communication with law firm around aged balances and identifies and elevates problem accounts to management. - Maintain a thorough knowledge of client billing and payment terms, discount arrangements, lawyer and client preferences. - Execute required administrative reports, activities, processes related to the people and/or production both on time and in accordance with appropriate standards of operation. - Support manager with P&L activities; understand impact of overtime and time-off to avoid non-billable charges. - Ensure team member compliance with company and client policies, service level agreements (SLAs) and expected quality of work, utilizing corrective action when necessary. - Work with manager to create development plans and challenging assignments for team members. - Enable team members to perform through setting goals and objectives, identifying priorities, and providing regular and consistent communication using ongoing performance feedback, individual and group meetings. - May support materials included in monthly Client Service Review (CSR) or Quarterly Business Reviews (QBRs). - Have a strong knowledge of the client’s businesses and the impact of our services. - Foster cross-training and a sense of teamwork to optimize client service delivery. - Responsible for monitoring and collection of outstanding invoices through direct contact and follow-up with each partner and client as assigned and pursuant to firm policy to ensure timely remittance. - Generate and/or revise monthly client reminder statements as outlined pursuant to firm policy and departmental procedures. - Provide reports reflecting accounts receivable analyses, DSO, potential and existing bad debt reserves, agreed upon metrics and key performance indicators based on established frequency or as requested. - Work closely with senior management and report on daily activities to resolve issues before they impact collections results. - Create estimates of projected collections and adhere to client deadlines; provide rolling updates regularly throughout the month. - Prepare documents for write-off of accounts receivable adhering to the firm’s approval policy. - Assist in transitioning matters handled by departing attorneys to other attorneys of the Firm; determine which matters are inactive to facilitate matters to be closed where appropriate; work with the departed attorney to collect open invoices. - Research and monitor unapplied payments. - Monitor payment arrangements to ensure compliance with payment terms. Qualifications - Associate or bachelor’s degree required with concentration in Business, Finance or other related discipline. Commensurate experience may be considered in lieu of education, based upon candidate’s overall employment history. - Minimum of 2 years of experience supervising all or a portion of the billing or collections function in a professional services environment preferred. - Minimum three years of billing or collections experience in a law-firm or professional organization required. - Demonstrates exemplary customer service and excellent verbal, written, leadership, and interpersonal skills. - Demonstrates proficiency with ARCS, 3E, Elite, or Aderant and an industry standard collection software tool. - Demonstrates proficiency with MS Excel spreadsheets, including advanced features such as pivot tables, charts and graphs and formulas, proficiency in MS Word and PowerPoint. - Familiarity with legal terminology and a variety of document formats used in legal work. - Ability to multitask and meet stringent deadlines. - Excellent organizational and time-management skills. - Ability to establish and foster excellent team collaboration as well as taking ownership for individual assignments/projects. - Excellent verbal and written communication skills. - Attention to details required. Requirements - Team of 2 or more financial support services associates. - Received: Financial Support Services Manager, Account Manager, or Account Director. Benefits - Medical, dental, and vision coverage. - Paid time off. - Disability insurance. - 401(k) with company match. - Life insurance and other voluntary supplemental insurance coverages. - Parental leave. - Adoption assistance. - Tuition assistance. - Employer/partner discounts.

Title: Commercial Hospital Collections Representative Location: Los Angeles United States Job Description: Onsite or Remote: Flexible Hybrid Work Schedule: Monday - Friday, 7:30 AM - 4:00 PM Salary Range: $27.65 - 39.27 Hourly Employment Type: 2 - Staff: Career Duration: Indefinite Job #: 27712 Primary Duties and Responsibilities Press space or enter keys to toggle section visibility As a Commercial Collections Representative, you will manage a designated portfolio of inpatient and outpatient claims, ensuring effective and efficient collection efforts. Your primary responsibilities include: - Conducting regular account reviews to identify outstanding balances. - Initiating and maintaining communication with third-party payers to resolve reimbursement discrepancies. - Diligently following up on claims to ensure timely resolution. - Communicate with insurance providers, patients, and internal departments to gather necessary information and resolve payment issues. Salary Range: $27.65 - $39.27 /hourly Job Qualifications Press space or enter keys to toggle section visibility We are seeking a self-directed, detail-oriented individual with: - High school diploma or GED; Minimum of 3 years of relevant experience, including at least 1 year in collections investigation - Experience in commercial and managed care collections, highly desired - Ability to interpret payer contracts and process contractual adjustments - In-depth knowledge of UB04 requirements and medical billing processes - Strong analytical skills and proven proficiency in Excel and spreadsheets - Understanding of collection techniques and laws, including AB1455, the Knox-Keene Act, Health & Safety Codes, etc., Familiarity with medical terminology, CPT codes, HCPCS codes, health networks, IPAs, HMOs, PPOs, PCPs, and contract affiliations - Excellent verbal and written communication skills - Proficiency in Microsoft Office, especially Excel and Word - Exceptional organizational skills, with the ability to meet deadlines, work independently or as part of a team, and prioritize tasks effectively

• Conduct structured, in-person interviews with the collector to capture provenance, acquisition history, cultural context, and any biographical detail tied to each piece. • Take clear, well-lit reference photographs of each item (archival-quality preferred but not required — equipment can be discussed). • Build and maintain a structured Excel spreadsheet (with unique catalog item number) inventory, assigning each item a unique, sequentially generated catalog number and logging: item description, dimensions/materials, condition notes, provenance, cultural/historical context, and photo references. • Attach a rubber band tag to each corresponding item, marked with the same unique catalog item number generated in the spreadsheet, so each physical piece stays clearly linked to its written record. • Flag any items where condition, fragility, or uncertain provenance may need special handling or further research. • Deliver a complete, organized package at contract end: Excel spreadsheet (with unique catalog Item number), photo files named with unique catalog item number generated in the spreadsheet, and any supplementary notes.

• Lead, hire, onboard, and develop collections, financial wellness, and repayment staff, ensuring effective training in systems, compliance, and student-centered service • Set and monitor individual and team performance goals (e.g., recovery rates, call quality, contact volume) while fostering a positive, inclusive, and results-driven culture • Oversee daily collections operations, including account prioritization, payment plans, settlements, escalations, and continuous refinement of strategies to maximize recovery • Leverage systems, tools, and reporting to track portfolio performance, identify trends, and improve efficiency and outcomes • Ensure full compliance with university policies, FERPA, and regulations through SOPs, quality reviews, and collaboration with Compliance and Legal teams • Manage external vendors and collection agencies, including placement strategy, performance monitoring, and transfer of aged accounts • Partner cross-functionally to resolve complex account issues, reduce barriers to payment, and support students, serving as an escalation point for sensitive situations • Analyze data and reporting to identify root causes of delinquency and drive process improvements across billing, outreach, and repayment • Present insights to leadership, lead cross-functional initiatives, represent collections in committees, and support broader SFS priorities • Perform other related duties as assigned by the AVP, SFS.