Kontakt.io

• Lead, grow and coach a team of Enterprise AEs • Own the full sales cycle for key strategic opportunities • Manage a complex, multi-threaded deal process • Collaborate with marketing and ABM for outreach • Accurately forecast and deliver results against a regional quota

Role Description We're hiring an Enterprise Account Executive to bring new health systems onto the platform and then grow them. You'll own a geographic territory, build pipeline from the ground up, and close complex, multi-stakeholder deals — while also expanding existing relationships and identifying new use cases, but make no mistake: this role is built for someone who loves the hunt. The best person for this role has spent years selling something hard into healthcare — ideally SaaS, data infrastructure, or predictive analytics, and has the scar tissue to show for it. You know how to run a long cycle without losing momentum. You know how to build trust with executives who are skeptical of vendors and short on time. You can walk into a health system, map the stakeholder landscape, and figure out who actually makes things move. You forecast honestly, keep your CRM clean, and treat pipeline as something you build with intention, not hope. You'll have a dedicated SDR, strong enablement support, and leadership that's genuinely invested in your success. You'll also walk into deals with something most enterprise reps don't have: marquee reference accounts at some of the largest health systems in the country, ready to vouch for the platform. But the territory is yours, and so is the outcome. In your first 30 days, you'll get oriented — learning the product, the tools, and the customers we've already won. By 60 days, you'll be in market: outbound running, meetings booked, early pipeline forming. By 90 days, you'll have real opportunities in motion. Six months in, you'll be running your patch with the confidence that comes from knowing your accounts, your buyers, and your numbers cold. Qualifications - 5+ years of success in complex B2B sales, ideally in healthcare SaaS, data infrastructure, or predictive analytics - Understanding of long-cycle, consultative sales - Ability to build credibility with Ops leaders, CIOs, CFOs, and clinical stakeholders - Self-directed territory owner with strong outbound habits - Experience with Salesforce, Gong, and/or 6sense (bonus) Requirements - Drive the full sales cycle — from outbound prospecting through negotiation and close — across complex, multi-stakeholder enterprise deals - Expand existing accounts by identifying new use cases and deepening relationships with key decision-makers - Build and maintain trusted relationships with executive stakeholders: CIOs, COOs, CFOs, and clinical and operational leaders - Leverage Salesforce, Gong, and 6sense to prioritize accounts, sharpen engagement, and forecast with precision - Partner with Sales Enablement, Product, and Leadership to refine your approach and maximize impact at every stage - Represent Kontakt.io at key industry conferences and trade shows as a strategic pipeline-building tool Benefits - Equity in a high-growth company on a clear path to $100M+ ARR - Comprehensive benefits - Full equipment and tech — whatever you need to do your best work

• Lead the team in designing and building scalable data pipelines (batch & streaming) to process RTLS, IoT, and EHR data. • Implement real-time event processing architectures using Kafka. • Optimize ETL/ELT processes for efficient data ingestion, transformation, and storage. • Develop and maintain data lakes and warehouses for analytics and machine learning applications. • Create scalable data layers—bronze, silver, and gold—that facilitate advanced analytics and machine learning applications. • Partner with software engineers and cloud teams to maintain a highly available data platform. • Work closely with third-party vendors (e.g., EPIC, Cerner, Meditech) to integrate, standardize, and secure data from EHRs. • Initiate and participate in architectural decisions to improve scalability, resiliency, and system efficiency. • Ensure HIPAA and healthcare compliance standards are met in data storage and transmission. • Optimize query performance, indexing, and partitioning for large-scale data processing. • Implement role-based access control (RBAC), encryption, and anonymization for sensitive healthcare data.

Role Description As an SDR at Kontakt.io, you’ll spark new business opportunities, build relationships with potential clients, and collaborate with our sales team to showcase the value of our solutions. - Drive top-of-the-funnel lead generation for Account Executives and Sales Manager. - Update and manage all sales activities, opportunities, and account information in CRM. - Consistently achieve a monthly quota of qualified opportunities and understand how it contributes to overall potential revenue pipeline. Qualifications - At least 1+ years of professional experience (including internships, volunteer work, etc.) - Excellent communication and interpersonal skills - Strong problem-solving and decision-making abilities - Ability to work independently and as part of a team - Positive attitude and a strong desire to succeed - Self-starter, coachable, able to implement feedback in a timely manner Requirements - Don't meet all the requirements? Don't sweat it. We’re passionate about building a diverse team of humans and as such, if you think you've got what it takes—apply anyway. - We are an equal opportunity employer and welcome applicants from all backgrounds to apply.

Role Description We are looking for a Senior Site Reliability Engineer to join our Infrastructure Engineering team in Kraków. In this role, you will be a key technical contributor driving the reliability, scalability, and performance of our healthcare platform. You will design and build robust systems, develop automation and tooling, and apply strong software engineering principles to infrastructure challenges at scale. Working within a collaborative team, you will contribute to shaping the architecture of our AWS-based platform, own meaningful portions of our observability and deployment strategies, and help maintain a culture of engineering excellence and continuous improvement. Responsibilities - Design and implement scalable, fault-tolerant infrastructure and services on AWS and Kubernetes, contributing to the architecture of self-healing systems. - Collaborate with Product, Engineering, and Security teams to align SRE work with platform and business priorities. - Define and help drive adoption of SLIs, SLOs, and SLAs to maintain consistent performance and high reliability across the platform. - Own and improve observability using Grafana, OpenTelemetry, and related tooling to provide deep visibility into system health. - Build and maintain infrastructure as code (Terraform) and contribute to GitOps best practices across the team. - Participate in incident response and on-call rotation, including writing postmortems and driving long-term remediation efforts. - Support the growth of junior and mid-level SRE engineers through mentorship, code reviews, and knowledge sharing. - Contribute to the reliability roadmap for high-throughput, real-time systems in healthcare operations. - Drive continuous improvements in CI/CD pipelines, service ownership, chaos engineering, disaster recovery, and secure deployments. Qualifications - Experience in Site Reliability Engineering, Cloud Infrastructure, or Platform Engineering. - Software engineering experience building production-grade systems (Java, Python, Go, or similar). - Solid track record working on high-traffic, mission-critical platforms in SaaS, IoT, or healthcare environments. - Strong expertise in cloud platforms (especially AWS), Kubernetes, and distributed system architecture. - Hands-on experience with monitoring, logging, and observability tools (Prometheus, OpenTelemetry, Datadog, etc.). - Good knowledge of CI/CD automation, GitOps workflows, and infrastructure-as-code (Terraform, Helm, ArgoCD). - Experience participating in incident response and contributing to blameless postmortems. - Understanding of networking, access control, and security practices within regulated environments (HIPAA, SOC 2 awareness is a plus). - Collaborative mindset with the ability to work across teams and contribute to shared engineering standards. Benefits - Own Mission-Critical Reliability – Ensure hospitals and care facilities always stay online with a 99.99% uptime healthcare platform. - Scale AI-Powered Infrastructure – Work on real-time automation and self-healing cloud systems that orchestrate care delivery. - Drive Big Impact in Healthcare – Help reduce waste, optimize resources, and improve patient care with technology that delivers 10X ROI. - Automation-First Culture – Minimize manual ops with cutting-edge automation, observability, and incident response strategies. - Join a High-Performing Team – Work with top engineers, AI experts, and healthcare innovators solving real-world challenges.

• Integrating Kontakt.io with hospital systems such as EHR/EMR, ADT, nurse call, staffing, and operational platforms • Supporting and validating integrations using APIs, HL7, FHIR, or other healthcare data exchange methods • Mapping real clinical workflows to system data flows and configurations • Partnering closely with Deployment Project Managers during implementation • Supporting deployment planning, integration testing, go-live, and stabilization • Participating in onsite or remote customer sessions as needed • Acting as a technical bridge between hospital IT, clinical stakeholders, and internal teams • Explaining integration behavior, limitations, and tradeoffs clearly and honestly • Helping customers understand how to operationalize integrations effectively • Diagnosing and resolving integration issues in production environments • Supporting post-deployment optimization and expansion use cases • Documenting integration patterns, risks, and best practices for scale • Providing grounded feedback to Product and Engineering based on field reality • Helping shape integration standards, tooling, and deployment playbooks • Improving repeatability and reducing deployment risk over time

• **System Architecture:** Own the technical configuration and development of our core revenue stack (e.g., Salesforce, HubSpot, Gong, Zapier, 6sense). • **Custom Development:** Write scripts (Apex, JavaScript, Python) to automate complex workflows that out-of-the-box tools cannot handle • **Integrations:** Build and maintain API connections (REST/webhooks) between our CRM, marketing automation, and product data to ensure a "single source of truth." • **Tool Evaluation:** Vet and implement new tools; act as the technical lead for buying vs. building decisions.

Kontakt.io is transforming how hospitals operate by combining EHR data with real-time location systems (RTLS), workflow intelligence, and AI orchestration to solve some of healthcare’s most complex operational challenges. Our customers include leading health systems that rely on us to improve patient flow, staff safety, asset utilization, and care delivery outcomes. We are now entering a new chapter: deploying AI agents that actively orchestrate hospital workflows, integrate with EHRs, and continuously learn from real-world operations. This requires a new kind of Customer Success specialist: one who is comfortable operating in ambiguity, shaping best practices, and helping hospitals safely and effectively adopt AI-driven systems. The Opportunity This is the inaugural role in our new Clinical AI Operations practice. You will be the primary partner to our earliest AI customers, guiding them from initial deployment through long-term optimization. Your work will span EHR integration context, hospital workflow understanding, AI agent training and guardrail tuning, and post-deployment performance assessment. You will not inherit a fully defined playbook — you will help write it.

• Manage a portfolio of strategic enterprise healthcare customers post-deployment, serving as a trusted long-term partner. • Develop and execute outcome-driven success plans aligned to customer goals around safety, asset visibility, operational efficiency, and return on investment (ROI). • Build strong relationships across clinical, operational, IT, and executive stakeholders. • Guide customers through post-go-live adoption, optimization, and expansion, ensuring sustained value realization. • Proactively identify risks and opportunities, resolve issues, and coordinate internally to maintain high customer satisfaction. • Partner with Sales and Customer Success leadership to support renewals, expansion, and long-term account growth. • Contribute to the ongoing evolution of Kontakt.io’s enterprise Customer Success practices, with a focus on consistency, scalability, and ROI-driven outcomes. • Help establish and refine repeatable processes for adoption, retention, expansion, and value measurement. • Translate complex customer data and outcomes into clear ROI narratives, best practices, and playbooks for the broader CS organization. • Provide input on processes, tools, and workflows that improve team efficiency and customer impact. • Work closely with Sales, Product, Technical Account Services, Hardware Operations, and Marketing to deliver cohesive post-deployment customer experiences. • Serve as the voice of the customer, sharing insights that inform product direction, roadmap decisions, and ROI-focused improvements. • Collaborate on initiatives that support measurable ROI, adoption, and long-term customer value.

• Plan deployments end-to-end: create detailed site plans, milestones, dependencies, and checklists. • Run the field rhythm: lead daily/weekly standups with contractors, facilities/biomed, and hospital IT; unblock tasks and drive decisions on site. • Site readiness & installs: coordinate surveys, placement, cabling/low-voltage, mounting, labeling, and inventory; ensure EHS compliance and access/permits. • Field readiness: pre-stage devices, execute commissioning/functional tests, document results, and manage punch lists to closure. • Risk & change control: surface issues early, and manage change orders within SOW.Documentation & handover: produce as-builts, acceptance criteria/results, and clean handoffs to Support/CSM; run the 30–60–90 day stabilization checklist. • Vendors & budgets: coordinate third-party installers and OEMs to SLAs; track actuals vs. plan to protect PS margin.