• Serve as a technical overlay to CSEs and CSSs, providing specialized expertise when advanced product or domain depth is required. • Lead solution design reviews, customer readiness assessments, and risk or maturity modeling engagements across the Veeam Data Platform. • Engage directly with CIO and CISO stakeholders on resilience posture, risk exposure, and longterm data protection and modernization strategies. • Support security, cloud, and AIl- expansion motions in partnership with Sales and CSE teams, helping shape technical strategy and customer narratives. • Monitor telemetry, inspection signals, and maturity indicators (e.g., DRMM where applicable) to identify risk, optimization opportunities, and expansion signals. • Validate architectures and designs to derisk adoption and accelerate time to value. • Align tightly with Sales Engineering teams on required deliverables and engagement strategy, enabling Sales to remain focused on presales motions while Success Engineers support post sale depth and continuity. • Operate as a pooled specialist resource across Enterprise and Commercial Named accounts (generally $100K+ ARR), with coverage models aligned to demand and specialization. • Amplify Veeam’s technical authority in customer conversations by translating complex technical concepts into clear, outcome oriented guidance. • Success Engineers are not the primary owners of onboarding or renewals but provide targeted support where advanced technical involvement materially improves outcomes.

• Design and develop data exfiltration prevention applications, drivers, system extensions, and background services on Windows • Build, maintain, and evolve mission-critical endpoint agents • Own complex features end-to-end, from architecture and design to delivery and production support • Troubleshoot low-level system issues reported by customers • Design and build secure cross-platform components with a strong focus on Windows • Write and maintain technical documentation for internal and public-facing services

• Collaborate Globally: Interface with commercial airline operators, MRO shops, worldwide P&W Field Service Representatives, and airframe companies (Airbus/A220, Embraer/E190) with a focus on Combustor, Diffuser, High Pressure Turbine and Turbine Intermediate Case hardware. • Coordinate data development with the PW800 program and in-service engineering teams. • Develop Technical Data: Initiate and oversee the creation of Engineering Authorizations (EAs), Special Instructions, Service Bulletins and other maintenance documents to support airline customers. • Contribute to updates for Aircraft Maintenance Manuals (AMM), Engine Manuals and Clean, Inspect & Repair (CIR) manuals. • Support Critical Operations: Receive and respond to customer technical questions to keep fleets flying and maintain MRO shop throughput. • Participate in airline and MRO engine shop customer meetings, conferences, customer council calls as well as releasing All Operator communications and Service Information Reports through development and presentation of relevant engineering material. • Interface with Industry Experts: Coordinate and collaborate with the Program Office, Customer Field Directors (CFDs), Component Integrated Product Teams (CIPTs), regulatory authorities, maintenance data authors, field service representatives, Customer Service Managers, Safety Review Board, and program partners to assess, plan and implement technical and logistic fleet management solutions. • Drive Continuous Improvement: Implement process improvements to achieve / exceed EagleNet case metrics associated with on-time delivery of technical case responses and Turn Around Time for both AOG and non-AOG events.

• Conduct safety analysis and establish safety concepts to support ongoing and secure software releases • Collaborate with software developers and AI engineers to ensure safety concepts are implemented and evaluated effectively • Analyze fleet data, test, and simulation results, providing timely feedback to developers to continuously improve safety • Help refine processes and tools for analysis and data-driven safety evaluation • Present safety concepts and safety evaluation results to key collaborators and management to reduce risks to the project