Kohler Co.

Role Description Under the direction of the Manager – Sales Center, this position acts as a Brand Ambassador for Kohler customers, helping convert product interest into orders while creating a world class customer experience to ensure consistent sales growth. An Inside Sales Representative will focus on maximizing sales opportunities within every interaction and is expected to consistently achieve and exceed sales targets. Additionally, this position will partner closely with other consumer-facing teams to help guide a consistent online-offline experience. Success will be measured by net revenue generated as well as customer satisfaction. If you’re looking for an opportunity to build something great from the ground up, we invite you to join our Inside Sales team. Specific Responsibilities: - Handle incoming chats/calls/emails with the expectation of handling between 40 and 50 inbound interactions per workday. - Exhibit world class service standards through call quality, problem solving, personal ownership over every customer interaction and consistently going above and beyond to surpass customer needs and expectations. - Maintain clean, organized customer records using Salesforce. - Proactively reach out to prospective customers, identifying and creating value. - Establish new agile processes for Inside Sales organization emphasizing a high standard of excellence. - Collaborate cross-functionally with internal partners and consistently support the Sales team. - Identify, provide actionable solutions for and implement process improvements. - Fully cross-train on products. Work from home requirements: - Equipment provided! - The associate is responsible for paying their own internet expenses and must have a hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service. - Wired ethernet connection that meets upload and download speed requirements as noted above. Cannot be Wi-Fi, dial up, satellite or cellular internet. - Have a separate confidential and distraction free workspace with no background noises. - Freedom from other responsibilities – you must be focused on delivering a world class service experience. Qualifications - High School Diploma or GED. - Bachelor's degree preferred but not required. - 2+ years of experience in a customer-facing, fast-paced environment. - Sales experience highly preferred. - Must be highly detail-oriented and demonstrate strong written and verbal communication skills. - Must be self-motivated and able to excel while working remotely or in an office setting. - Must be technologically proficient – this role will require heavy use of Salesforce, Microsoft (Excel, Outlook, PowerPoint), chat, email, phone, Kohler.com, and additional tools. - Hours of availability: Monday through Friday, 8:00 AM – 7:00 PM CST, with some weekend coverage as this business channel develops. Required schedule flexibility in the future as operations grow to accommodate customers from coast to coast. Requirements - Applicants must be authorized to work in the US without requiring sponsorship now or in the future. Benefits - We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you’ll have access to your applicable benefit programs from your first day on the job, with no waiting period. - The hourly range for this position is $17.40 - $26.10. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location. Company Description We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.

Role Description The Talent Marketing Partner, reporting into the Talent Marketing team, plays a pivotal role in shaping Kohler’s ability to attract, engage, and convert top talent through strategic marketing initiatives across Mexico. This position serves as both a business partner and functional marketer, ensuring that talent marketing strategies align with business objectives while equipping the team with the tools, processes, and insights needed for success. The Talent Marketing Partner overseeing Mexico will join an exciting period of team expansion and can shape the regional Talent Marketing roadmap that will drive meaningful impacts. Key Responsibilities - Business Partnership & Stakeholder Enablement: - Act as a strategic advisor to recruiting teams and business stakeholders, consulting on talent marketing strategies that drive measurable outcomes for manufacturing and corporate roles. - In collaboration with an agency partner, develop, implement, and evaluate Talent Marketing strategies and tactics tailored to business needs and workforce priorities. - Enable stakeholders with branded content and attraction materials, ensuring alignment with Kohler’s global Employer Value Proposition (EVP) and Employer Brand (EB) standards. - Serve as a trusted consultant for talent marketing and brand best practices, tools, and emerging trends. - Functional Marketing Capability Enablement: - Drive key initiatives across core talent marketing pillars, including: - Channel Marketing: Onboard, test, and optimize paid and organic channels for candidate engagement and conversion. - Employer Brand & Content Marketing: Activate Kohler’s global EVP by implementing branded content, attraction materials, and advocacy programs. - Digital Ecosystems: Enhance candidate experience across career sites, social platforms, channels, ATS platforms, and future marketing tools. - Data & Insights: Establish reporting frameworks and analytics to measure campaign effectiveness, return-on-investment and brand sentiment. - Equip and enable the Talent Marketing team with structures, tools, processes, and technology to execute strategies effectively in Mexico. - Lead continuous improvement efforts to standardize workflows, enhance scalability, and ensure operational excellence. - Collaborate cross-functionally with TA, HR, Communications, and Marketing to maintain brand consistency and governance. - Partner with agency partners and industry vendors to ensure timely delivery of Talent Marketing strategy execution. - Ability to collect, organize, and validate marketing performance data from multiple sources; synthesize insights into clear, actionable narratives; and present findings through compelling presentations that inform strategy and optimize campaign effectiveness. Qualifications - 5+ years of experience in Talent Marketing, Employer Branding, Recruitment Marketing, or Channel and Brand Strategy; preferably at a marketing agency, global company, or a fast-growing organization. - Strong knowledge of digital and mass media marketing ecosystems, analytics, branding, and campaign optimization. - Experience with paid marketing channels (Meta/WhatsApp, LinkedIn, Google, Job Boards, OOH). - Experience with organic and owned marketing channels (career sites, email, SMS, social media pages, etc.). - Ability to write and verbally communicate in English and Spanish. - Proven ability to consult and influence stakeholders at all levels. - Exceptional project management, organizational skills, and attention to detail. - Critical thinking with the ability to turn data into compelling insights and campaign strategies. Requirements - Bachelor’s degree in marketing, advertising, communications, HR, or related field. - Experience with HR technology platforms (job sites, ATS, Workday, career sites, programmatic job media platforms). - Experience with marketing technology and automation tools (CRM, Spinklr, Adobe, Surveys). - Proficiency in GA4, Adobe Analytics, PowerBI, and Excel to effectively analyze marketing performance and generate actionable insights. - Ability to write and verbally communicate in Portuguese to support regional teams in Brazil. - Demonstrated fluency in artificial intelligence (AI) concepts, tools, and applications, including the ability to leverage AI-driven platforms to enhance productivity, decision‑making, and business outcomes. Benefits - Competitive total rewards package to support your health and wellbeing. - Access to career growth and development opportunities. - Diverse and inclusive workplace. - Strong culture of innovation.

Role Description Kohler Co. seeks Managers – Global Supply Planning & Capacity Management – FMV for its Kohler, WI location to ensure that sufficient supply is planned across the FMV product categories globally. Responsibilities include: - Ensure regional processes are effective and support all FMV regional supply planners. - Manage processes to ensure cross-region planning decisions are taken in the best interest of the global supply chain business. - Drive urgent actions for short-term recovery of supply shortages. - Identify actions needed to ensure supply will be sufficient to cover demand in the medium and long term. - Analyze capacities and allocation issues for all FMV Global supply sources in coordination with regional supply chain teams. - Support analysis of strategic supply decisions and identify/recommend changes in strategy. - Identify demand-supply imbalance issues/risks and drive decisions on appropriate actions. - Track actions, communicate status, and drive completion, including critical items to the Global ES&OP meeting. - Ensure clear communication of status, including demand-supply-inventory (DSI), requirements versus capacity, recovery actions, and impact to involved FMV teams and leaders. - Represent global FMV supply planning in various IBP and business planning forums. - Drive target setting and performance to achieve targets. - Ensure accurate, streamlined, and effective reporting of key performance indicators (KPIs). - Maintain a list of approved and proposed capital investments impacting capacity. - Prepare 10-Year summaries of demand-supply-capacity in support of capital planning and other cases. - Provide support for scenarios involving more than one region to ensure supply plans incorporate product transitions. - Provide coaching and guidance to supply planning associates to build up the capability of the global team. - Drive continuous improvement of the supply planning process in support of supply chain transformation initiatives. - Provide leadership and model behaviors required to build a world-class supply chain planning capability. Salary: $138,150-$217,050/yr. 100% telecommuting/work from home permitted from anywhere in U.S. 20% domestic and international travel required. Qualifications - Bachelor's degree in Supply Chain Management, Industrial Engineering, Logistics Management, or related field and ten (10) years of experience in the job offered or in a Manager – Supply Planning-related occupation. - Alternatively, a Master’s degree in Supply Chain Management, Industrial Engineering, Logistics Management, or related field and eight (8) years of experience in the job offered or in a Manager – Supply Planning-related occupation. Requirements - Employer will accept a Bachelor's degree in Supply Chain Management, Industrial Engineering, Logistics Management or related field and ten (10) years of experience in the job offered or in a Manager – Supply Planning-related occupation. - Alternatively, employer will accept a Master’s degree in Supply Chain Management, Industrial Engineering, Logistics Management or related field and eight (8) years of experience in the job offered or in a Manager – Supply Planning-related occupation. Contact Apply within this posting by clicking on “Apply Now”.

Role Description As an Associate Customer Service Representative (ACSR), you will have the opportunity to assist customers with Kohler and Sterling plumbing product support including installation and troubleshooting, pre-sale questions, and order placement. Your goal as an ACSR is to provide world-class customer delight during telephone interactions while troubleshooting, investigating, and resolving customer inquiries about Kohler and Sterling products. You will be empowered, and expected to provide empathetic, courteous, and quality customer care in an accurate and timely manner, while maintaining a positive, problem-solving approach, which will be measured by customer feedback surveys and customer experience evaluations. Specific Responsibilities - Primary duty is to answer inbound customer inquiries via phone calls by performing diagnosis of products and taking the appropriate action. - Perform advanced troubleshooting and advise specification guidelines with plumbers, designers and retail, wholesale, and showroom personnel. - Walk customer and trade professionals through step-by-step installation and/or repair of Kohler and Sterling products. - Technical proficiency: ability to navigate and manage multiple computer windows and software systems. - Effectively use Customer Care Center (3C) technology and all other tools/resources available, including technical literature and price books. - Gain knowledge of all Kohler and Sterling products and the associated warranties. - Read and understand technical publications, diagrams, and specification documents. - Excellent interpersonal and communication skills. - Track orders, provide availability, and other shipping information. - Up sell Kohler and Sterling products and accessories as appropriate. - Assist with implementing procedures to maximize up-time and phone coverage. - Track trends in product variations and report to engineering and quality as appropriate. - Participate in department initiatives as needed. - Participates in various Customer Service Support functions as needed including order block reports, credit card reports and shipping resolution. - Meet or exceed balanced scorecard metrics & maintain acceptable attendance record. Qualifications - High school diploma or GED required, 2–4-year degree preferred. - 1+ years of customer service experience desired. - Previous computer experience is necessary to be successful in this position. - Experience in a call center environment preferred. - Completion of internal Brand Ambassador Program required. Requirements - Equipment provided! - The associate is responsible for paying their own internet expenses and must have a hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service. - Wired ethernet connection that meets upload and download speed requirements as noted above. Cannot be Wi-Fi, dial up, satellite or cellular internet. - Have a separate confidential and distraction-free workspace with no background noises. - Freedom from other responsibilities – you must be focused on delivering a world-class service experience. - Required to work during their assigned shift time Monday-Friday between the hours of 8:00 a.m. and 5:00 p.m. Break and lunch times will be scheduled. - Full-time hours are 34-36 hours/week after training, more will be required during peak season. - Applicants must be authorized to work in the US without requiring sponsorship now or in the future. Benefits - Access to applicable benefit programs from your first day on the job, with no waiting period. - The hourly rate for this position is $20. Company Description We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.

Specification Sales Manager- RADA Field based covering the South East of England. Base salary of up to circa £55K subject to skills and experience, plus sales bonus, company car and other benefits to be discussed on application. At Kohler Mira Ltd, we’re not just a company, we’re a century-strong success story. With over 100 years of continuous growth and innovation, we’ve become a powerhouse in showering technology, proudly leading the way with cutting-edge solutions that redefine everyday experiences. As part of the globally renowned Kohler Co.—a privately owned leader in kitchen and bath products and luxury hospitality, Kohler Mira Ltd is backed by a legacy of excellence and a bold vision for the future. Now is an exciting time for you to join us. We’re investing heavily in innovation and expanding our impact across our three market-leading brands: •Mira Showers – The UK’s #1 name in domestic showering, trusted by millions of households. •Rada Controls – Experts in commercial water control, delivering smart, safe, and sustainable solutions across the UK and beyond. •Recoup – Experts in wastewater heat recovery, driving energy efficiency in modern homes. Whether you're passionate about sustainability, technology, or making a real difference in people’s lives, Kohler Mira Ltd offers a dynamic environment where your ideas can thrive, and your career can grow. At Kohler Mira Ltd, your growth is our passion; we believe learning should be a lifelong adventure—and at Kohler Mira, that journey is filled with standout opportunities at every turn. Whether you're gaining hands-on experience through coaching and mentoring, or accessing some of the best formal training available, we’re committed to helping you thrive. Our culture is built on continuous personal development, creativity, and collaboration. You’ll work alongside inspiring people in a positive, forward-thinking environment where your ideas aren’t just welcomed—they’re celebrated. Here, your contributions can spark real change and make a lasting impact. If you're ready to make a real impact and grow with a company that’s redefining excellence in commercial water controls, we’d love to hear from you. Role Overview Join a high-performing Commercial Specification team where you’ll help drive the adoption of Rada’s innovative solutions. Reporting to the National Sales Manager, you’ll build strong relationships across the specification chain and grow a healthy long-term project pipeline. Your goal is to clearly communicate the Why Rada value proposition and influence key decision-makers across sectors such as Healthcare, Sport & Leisure, and Student Accommodation. You’ll act as a trusted expert for architects, consultants, contractors, and end users—shaping specifications, winning new business, and strengthening long-term partnerships. What You’ll Bring - Self-motivated, proactive, and driven to succeed - Collaborative and comfortable in a fast-paced environment - Highly organised with a strategic approach to territory and pipeline management - Strong communicator and problem-solver who can influence and inspire Key Responsibilities - Build, manage, and convert a 1–5 year project pipeline, identifying new and existing opportunities across key commercial sectors and aligning activity with Rada’s strategic goals. - Manage strategic accounts, creating account plans and driving collaboration across multiple customer functions. - Understand customer needs and create compelling proposals using product ranges, pricing, and service packages to deliver clear ROI and competitive advantage. - Build trust and strong relationships across the full specification chain, managing customer interactions to deliver positive outcomes for the UK business. - Promote digital water management solutions, including touchless systems and smart monitoring platforms. - Work closely with sales, marketing, and service teams to deliver tailored service packages and best‑in‑class aftercare. - Use the CRM system effectively for customer management, pipeline tracking, project reporting, and activity logging. - Produce accurate monthly forecasts based on pipeline conversion to support demand planning. Skills/Requirements - Proven track record in commercial product or technical B2B field sales. - Strong understanding of the commercial bathroom sector and/or building services. - Ideally experienced in: - Early-stage project specification with clients, architects, consultants, AE’s, infection control teams, and M&E contractors. - Developing and growing business across priority sectors such as Healthcare, Care Homes, Leisure, Student Accommodation, Hospitality, MOD, and secure facilities. - Solution selling and ROI modelling. - Generating leads proactively and building long-term project pipelines (1–5 years). - Managing CRM systems, including pipeline, calls, and activity tracking. - Competent with Excel, PowerPoint, Word, and Outlook. - Full, clean driving licence. Personal Qualities - Energetic, eager to learn, and customer-focused. - Builds trust and relationships quickly. - Tenacious, driven, and competitive. - A strong team player who actively develops new business opportunities. Sales Skills - Skilled in lead generation (cold calling, email, telemarketing, networking, digital outreach). - Excellent relationship-building and communication skills. - Strong negotiation and upselling ability, using competitor insight to match the right solution to each project. - Proven ability to close deals and guide prospects through the full sales cycle. - Consistent follow-up using CRM tools to support client satisfaction and retention. - Able to analyse market trends and align sales activity with business goals. About You - A self-starter who is focused, driven, and able to manage priorities effectively. - Comfortable balancing long-term, high-value projects with day-to-day sales activity. - Curious and market-aware, defending specifications from design through to project completion. - A confident communicator at all organisational levels, comfortable in varied commercial environments. - A credible brand ambassador who can tailor solutions and build bespoke specifications from the UK product and service range. We can offer you a lot in return! We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With a genuine commitment to creating better tomorrows, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. About Us In the UK, Kohler Mira Ltd. is made up of three market leading brands: Mira Showers, Rada Controls, and Recoup Where our brands differ in market position, they are equal in their commitment to design, innovation, and providing a single level of quality regardless of price. Kohler Mira is committed to diversity and inclusion to drive our business results and create a better future every day for our diverse associates, consumers, partners, and global communities. As an equal opportunities employer, it is Kohler Mira’s policy to recruit, hire, and promote qualified people in all job classifications without prejudice. If, as an individual with a disability, you require adjustments during the recruitment process, please contact talentacquisitionuk@kohler.com. Note for Recruitment Agencies: The Kohler Talent Acquisition team is responsible for managing all current vacancies through direct hiring and referrals wherever possible. We do work with recruitment agencies, and where we require external support, we will formally release those vacancies to the agencies on our Preferred Supplier List deemed best placed to assist us. Speculative CVs sent by any agency to Kohler Co. without a specific request by our Talent Acquisition Team will not be accepted and with no introduction fee applicable. #LI-remote #LI-RJ1

Role Description We are seeking a data-driven and detail-oriented Media Optimization Analyst to join our Performance Marketing team. This role will be primarily responsible for managing and optimizing experiments, analyzing media performance across channels, and delivering actionable insights to improve marketing ROI. The ideal candidate will have a strong analytical background, experience with media mix modeling or experimentation platforms, and a passion for driving measurable impact. Key Responsibilities - LiftLab and Manual Experimentation - Design, implement, and manage experiments across paid media channels using manual techniques and/or the Liftlab Platform. - Collaborate with media teams to define test hypotheses, KPIs, and success metrics. - Monitor experiment performance and ensure statistical rigor in results. - Translate findings into actionable recommendations for media optimization. - Media Performance Analysis - Analyze media effectiveness across platforms including Meta, Google, TikTok, YouTube, Pinterest, Reddit, Hulu, audio, programmatic display, and traditional channels. - Support media mix modeling efforts with LiftLab insights and experimental data. - Identify opportunities for budget reallocation and performance improvement. - Reporting & Insights - Develop dashboards and reports to communicate test results and media performance. - Present findings to cross-functional teams including brand, eCommerce, and retail. - Maintain documentation of test learnings and contribute to a centralized knowledge base. - Collaboration & Strategy - Partner with analytics, media agencies, and internal stakeholders to align on testing roadmaps. - Support strategic planning with data-backed insights from LiftLab and media analysis. - Stay current on industry trends and emerging media platforms. Qualifications - Bachelor’s degree in Marketing, Statistics, Economics, or related field. - 3+ years of experience in media analytics, digital marketing, or experimentation. - Hands-on experience with LiftLab or similar experimentation platforms. - Strong proficiency in Excel, SQL, and data visualization tools (e.g., Tableau, Power BI). - Familiarity with media platforms and ad tech (Meta, Google Ads, DSPs, etc.). - Excellent communication and storytelling skills with data. Preferred Skills - Experience with media mix modeling or multi-touch attribution. - Knowledge of statistical testing methodologies (A/B, holdout, incrementality). - Ability to manage multiple projects and prioritize in a fast-paced environment. Requirements - Applicants must be authorized to work in the US without requiring sponsorship now or in the future. Benefits - Access to applicable benefit programs from your first day on the job, with no waiting period. - The salary range for this position is $64,750 - $98,350, influenced by experience, education, and work location. Company Description We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.

Senior Business Development Executive Work Mode: Remote Location: Remote – Chicago, IL with ability to travel Opportunity The Sr. Business Development Executive supports the KLAFS Custom Sauna Pilot in the Midwest region. This role plays a critical role in advancing our pilot program, strengthening relationships with key specifiers, and driving regional sales growth in alignment with the broader North American strategy. SPECIFIC RESPONSIBILITIES - Increase the number of qualified leads in assigned region to include designer, specifier, or showroom relationship establishment. - Increase the number of displays and placement opportunities in assigned market, delivering 3-5 quotes per month back to high potential customers. - Support achievement of the NA sales goals in region in collaboration with both the US team and Germany. - Actively maintain and develop relationships with architects, designers, and showrooms. - Continuously focus on lead generation, customer follow-ups, and support of custom pilot opportunities. - Maintain close partnerships with the North America Sauna Product Team to ensure full alignment with pilot objectives and long-term market strategy. - Collaborate closely with the regional representative agency and leverage their established relationships to expand the KLAFS presence in the Midwest market. - Effectively build formal and informal relationship networks inside and outside the organization. Skills/Requirements - Minimum of 2 years demonstrated experience in sales or a related field. - Bachelor’s degree in Business Administration or an equivalent field a plus. High school diploma or equivalent required. - Must be customer focused to build strong relationships and deliver customer-centric solutions. - Ability to communicate effectively conveying a clear understanding of the unique needs of different audiences. - Ability to manage complexity by gathering information to effectively solve problems. - Apply knowledge of business and the marketplace to advance the organization’s goals. - Consistently achieve results, even under difficult circumstances. - Display an action-oriented mindset. #LI-Remote #LI-KZ1 Applicants must be authorized to work in the US without requiring sponsorship now or in the future. We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you’ll have access to your applicable benefit programs from your first day on the job, with no waiting period. The salary range for this position is $90,200 - $137,700. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. In addition, this position is eligible for a performance bonus/variable incentive compensation. Why Choose Kohler? We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. About Us It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.

Customer Service Representative - LATAM Work Mode: Remote Opportunity Reporting to the International B2B Customer Service Manager, this role supports Latin America distributors with a strong emphasis on data analysis, performance reporting, and insights-driven decision making. The position is responsible for order management, shipment planning, backlog and inventory analysis, and distributor performance reporting. The role partners cross-functionally to translate complex supply chain and customer data into actionable insights that improve service, reduce backlog, and support distributor growth across Latin America markets. SPECIFIC RESPONSIBILITIES Distributor & Customer Support Serve as the lead point of contact for assigned Latin America distributor accounts, managing inquiries and escalations across phone, video, email, and written communication. Support distributors by providing data-backed recommendations related to order status, delivery performance, backlog, and inventory availability. Partner with Sales to support distributor business reviews using clear, concise performance metrics and trend analysis. Data Analysis & Business Reporting (Enhanced Focus) Own backlog, order aging, and delivery performance analysis for LATAM distributors, identifying trends, risks, and root causes. Develop and maintain recurring and ad-hoc reports using SAP, Excel, and other reporting tools to support distributor and internal decision-making. Translate raw data into meaningful insights, executive-level summaries, and visual reporting for leadership and distributor discussions. Proactively identify opportunities for process improvement, service recovery, customer experience using data-driven analysis. Order & Supply Chain Management Manage orders from entry through delivery, including business-critical, quoted, and project-based orders. Utilize SAP and reporting tools to proactively manage backlog, shortages, and shipment timing. Support no-touch and electronic order entry initiatives in partnership with EDI and IT teams. Understand international shipping programs and collaborate with Global Transportation and Logistics teams to meet distributor needs. Global Supply Chain & Compliance Demonstrate working knowledge of global supply chain processes, including export/import compliance and international freight management. Own resolution of complex order, shipment, and delivery issues affecting LATAM distributors. Claims, Returns & Continuous Improvement Execute claims and returns per Kohler policies and support OS&D (Overage, Shortage & Damage) improvement initiatives. Lead or contribute to cross-functional supply chain projects such as freight optimization, inventory reduction, reporting standardization, and customer self-service adoption. Document processes, standardize reporting, and support continuous improvement initiatives across LATAM customer service operations. Collaboration & Communication Build strong relationships with distributors and internal partners including Sales, Supply Chain, Logistics, S&OP, Pricing, IT, and Finance. Support distributor conferences, training, and occasional travel to LATAM markets. Communicate findings and recommendations clearly, balancing analytical detail with practical business impact. Skills/Requirements Minimum two years of experience in international customer service, supply chain, business analytics, or a related field Demonstrated experience in data analysis, reporting, and business insights, preferably in a supply chain or distributor environment Advanced proficiency in Excel (pivot tables, lookups, data visualization) SAP experience strongly preferred Bilingual preferred: English/Spanish (Portuguese a plus) Strong written and verbal communication skills across global regions Ability to support limited international travel (2–3 times per year) Strong analytical mindset with the ability to simplify complex data into actionable insights High sense of urgency with disciplined prioritization of work Ability to communicate data-driven insights effectively at operational and leadership levels Proactive problem-solver with sound judgment and structured decision-making approach Detail-oriented, highly organized, and capable of managing multiple priorities Collaborative, adaptable, and customer-focused team player Why Choose Kohler? We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. About Us It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.

Total Rewards Manager, LATAM (Maternity Leave) Work Mode: Remote Location: Remote – Monterrey, Nuevo Leon Opportunity TEMPORARY ROLE BASIC FUNCTION This role is part of Kohler’s global Total Rewards organization and acts as the primary subject matter expert for Compensation & Benefits (C&B) across Latin America. The position is responsible for developing, implementing, governing, and optimizing compensation, benefits, wellbeing, and recognition programs that ensure competitiveness, compliance, and alignment with global Total Rewards philosophy. The role serves as a strategic advisor to HR, business leaders, and plant HR teams in LATAM, providing expertise in compensation governance, job architecture, benefits design, pay equity, analytics, and compliance. It also partners with the Global Total Rewards COE to drive the Agile Rewards Framework while ensuring that local needs and labor environment requirements across LATAM countries are fully addressed. KEY RESPONSIBILITIES 1. Compensation Strategy & Governance Serve as the LATAM subject matter expert on all Total Rewards matters, including compensation structure, market competitiveness, job architecture, and internal equity. Advise HR and business leaders on offers, retention packages, critical roles, and competitive/practical application of market data. Lead the annual compensation cycles for LATAM (merit, bonus, promotions), including budgeting, tool preparation, calibration, communication, and partnership with HRBPs and Total Rewards COE. Manage regional job architecture and governance (job leveling, pay ranges, job matches) aligned with global frameworks. Conduct and analyze compensation surveys (salary, variable pay, allowances) and lead the survey participation process. Audit HRIS data to ensure job/title/grade consistency, data accuracy, and governance. 2. Benefits, Wellbeing & Recognition Design, evaluate, and administer LATAM benefit programs (medical, life, disability, retirement, flexible benefits, allowances) aligned to local markets and regulations. Drive benefit plan reviews, benchmarking, renewals, RFPs, vendor negotiation, cost control, and implementation of plan changes. Evaluate competitiveness of benefit plans and recommend changes aligned with market medians and Total Rewards strategy. Partner with Global Benefits to execute wellbeing, recognition, and engagement initiatives; monitor usage, report outcomes, and enhance program visibility. Develop and distribute benefits communication materials, orientations, newsletters, and dashboards. 3. Incentives & Pay for Performance. Evaluate pricing requests, validate pay grade assignments, and maintain market-aligned pay structures. Ensure alignment with global compensation policies while accommodating LATAM-specific business needs. 4. Regulatory Compliance & Risk Management Ensure full compliance with LATAM employment, tax, payroll, and benefits legislation, as well as alignment with global governance. Monitor regulatory changes related to compensation, social security, pay transparency, pensions, and benefits. Maintain strong relationships with external consulting firms and brokers to stay ahead of market trends. 5. Analytics, Insights & Decision Support Build and maintain dashboards and analytical models on pay equity, compa ratios, penetration, salary movements, and benefits usage. Lead pay equity audits and recommend corrective actions. Provide data‑driven insights for annual wage reviews, union plant negotiations, and budgeting. Translate market intelligence into meaningful recommendations for HR and business leaders. 6. Processes, Tools & Continuous Improvement Manage regional Total Rewards calendars, communications, and change management. Administer rewards processes within global HRIS and compensation tools (Workday, SAP SuccessFactors, survey platforms), ensuring high data quality and confidentiality. Support HR systems maintenance related to job structure and approved roles through periodic audits. Lead or participate in automation, process simplification, documentation, and self‑service initiatives. 7. Stakeholder & Vendor Management Collaborate with HRBPs, Talent Acquisition, Finance, Legal, Payroll, and regional leadership to co‑create Total Rewards solutions. Manage external vendors and brokers; negotiate service terms, costs, and performance SLAs. Provide training and guidance to HR and managers on Total Rewards principles, tools, and decision guidelines. Skills/Requirements EDUCATION & EXPERIENCE REQUIREMENTS Bachelor’s degree in human resources, Finance, Business Administration, Economics, or related field. Minimum 8 years of progressive experience in Compensation & Benefits or Total Rewards, ideally within a multinational company or consulting environment. Strong knowledge of LATAM compensation, payroll, and benefits regulations. Strong analytical and problem‑solving skills; advanced Excel and PowerPoint skills. Experience with HRIS platforms (Workday, SAP SuccessFactors) and payroll systems. Strong communication, influencing, and stakeholder management abilities. High level of confidentiality, professionalism, and organizational discipline. Ability to work in a global matrix environment and travel when required. Why Choose Kohler? We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. About Us It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.

Associate Customer Service Representative Work Mode: Remote Location: Remote - Kohler, WI Opportunity The Associate Customer Service Representative (B2B) provides world-class support to domestic, international, wholesale, retail, and eCommerce customers. Acting as the primary customer point of contact, this role ensures seamless communication and resolution of inquiries while maintaining a proactive and problem-solving approach. Specific Responsibilities - Customer Support: Lead point of contact managing customer inquiries via phone and email, including inventory checks, purchase order status updates, lead times, pricing inquiries, claims, returns, and more. - Order Management: Seamlessly execute Customer Service processes and manage orders through entry, order discrepancies, fulfillment, shipments, tracking, cancellations, pricing, claims, warranty, quotes, etc. - Operational Insight: Learn and maintain familiarity with products, applications, and physical distribution network principles to effectively assist customers through order fulfillment. - Self-Service Tools: Gain knowledge, advocate, and promote self-service tools including KCIC, SharePoint, & EDI to empower customer autonomy. - Customer Experience: Drive first contact resolution prioritizing and responding to customer inquiries in a gracious manner, within service level standards. - Project Support: As assigned by Supervisor/Team Leader; focus areas include process improvement, cost reduction, and customer experience improvement initiatives. - Adherence: Consistently adhere to assigned policies, schedules, and procedures to ensure optimal service coverage and team reliability. Skills/Requirements - High school diploma or GED required, associate or bachelor’s degree preferred. - A minimum of two years’ total work experience is required, with 1+ years’ experience in Customer Service. - Experience in Microsoft Excel for business solutions including tasks like data entry, formatting, spreadsheets, creating simple charts or pivot tables, and basic formulas (e.g., SUM, AVERAGE). - Proficiency in the broader Microsoft Office Suite. - A proactive approach to problem solving and resolution; using trended data to perform root cause analysis and derive actions. - Completion of internal Brand Ambassador Program within first year of employment. - Bilingual in English and Spanish is preferred. Remote Work Requirements (equipment provided) - Applicant will secure and be responsible for paying their own internet expenses. - Daily access to hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service. Wired Ethernet connection that meets upload and download speed requirements as noted. Wi-Fi, dial up, satellite or cellular internet is not acceptable and cannot be used with Kohler systems. - All applicants will be required to have a separate confidential and distraction free workspace with no background noises. - Full focus on delivering a world-class service experience, free from other responsibilities during working hours. - Applicants will be required to work during their assigned shift time Monday - Friday between the hours of 7:00AM – 5:00PM. Closing shifts are required to stay online until 5:02PM. Physical Requirements Work Posture & Movement - Ability to remain in a stationary seated position for extended periods during the workday while performing computer and phone-based tasks. - Ability to occasionally stand, walk, bend, or reach within a typical office or call-center environment. - Manual Dexterity & Use of Equipment - Ability to frequently use hands and fingers to operate a computer keyboard, mouse, telephone, and other standard office equipment. - Ability to handle and manipulate documents or small office materials as needed. Visual & Auditory Requirements - Ability to visually read information on a computer screen, including customer data, order details, and digital communications. - Ability to communicate effectively with customers and colleagues via phone, video, and digital platforms, including the ability to hear and respond to verbal communications accurately. Cognitive & Communication-Related Physical Demands - Ability to concentrate for extended periods while managing multiple customer interactions, systems, and data inputs. - Ability to speak clearly and professionally for sustained periods, including handling high volumes of customer conversations. Environmental Conditions - Work is performed remotely from a home‑based office environment that meets company requirements for confidentiality, ergonomics, and minimal background noise. - The role involves frequent use of digital communication tools and customer relationship management systems. Lifting & Physical Exertion - Ability to occasionally lift or move items such as files, office materials, or equipment, typically up to 10 pounds. - No regular heavy lifting, climbing, or strenuous physical activity required. Applicants must be authorized to work in the US without requiring sponsorship now or in the future. We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you’ll have access to your applicable benefit programs from your first day on the job, with no waiting period. The hourly range for this position is $20.00 - $21.00. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location. Why Choose Kohler? We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. About Us It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.