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Knock, also known as Knockaway, Inc., has developed an online home-selling platform that allows homeowners to sell or trade their houses quickly and easily for
Lending Manager – Back End
Location
United States
Posted
6 days ago
Salary
$88.1K - $96.1K / year
Seniority
Lead
Job Description
Lending Manager – Back End
Knock - Knockaway, Inc.
• As a Lending Manager (Back End) you will manage, lead, and scale the team of Closer/ Funders, communicating weekly, monthly, quarterly, and yearly team and company goals, ensuring expectations of the team are met and exceeded. • You will also co-manage the Loan Assistant team for post-closing, recordation and file audits only. • You will innovate new and better ways to do things in order to meet company KPI’s • Proactively manage the mortgage closing pipeline, providing coaching and feedback to the closing team. • Proactively manage and scale final document services with internal employees • Maintain accountability for performance of individuals on the team by documenting discussions in Bamboo/15Five as well as instilling responsibility to perform at a high level. • Cultivate a culture of camaraderie and teamwork through team meetings as well as individual 1:1 check-ins. • Load balance as necessary in order to meet company SLA’s • Act as a resource to the team for escalations, questions, and exceptions • Work closely with the Sales, Loan Assistants and Bridge Loan Specialist teams to provide timely and accurate service to all • Work closely with the Lending Manager (Front End) to ensure files transition to closing from processing/underwriting seamlessly and all departments are communicating effectively. • Assist the Head of Lending, Director of Lending Operations and Lending Manager (Front End) with identifying gaps in process and policy within the closing and post-closing functions. • Once gaps are identified, write process, procedure and policy changes for review, training and implementation. • Follow up to ensure new processes/policies/procedures are adopted and functioning. • Continually learn, grow, and expand your knowledge, while also supporting others learning experiences; act as a mentor and be a resource for others inside and outside of your team • Establish best practices to ensure the team function is running efficiently by identifying and executing changes to the process flow as needed • Take on ad-hoc projects as they arise & always be willing to support your team where they need you
Job Requirements
- Experience in managing mortgage loan closing and funding department
- Experience leading and coaching a team and aiding in the success of that team
- You’ve communicated and partnered with customers in a remote environment.
- Knowledge of Conventional mortgage products and Fannie Mae/Freddie Mac policies and guidelines; Regulatory Mortgage Compliance, state, federal, local government, private investors and insurers.
- You are someone who is obsessed with providing amazing customer service; you go above and beyond and strive to ‘wow’ the customer, always.
- Attention to detail is your middle name: You triple-check your work, have a fine-eye for small details, and ensure that the work you do is consistently accurate.
- Belief in creating diverse, equitable, and inclusive practices and programs that will further Knock’s commitment to making an impact, learning, putting people first, being open, and courageous
- Have proven success working 100% remote in prior positions
- Education: High school or equivalent experience
- A minimum of 10 years of relevant experience, with 5 years being in a leadership role
- We encourage you to apply even if you don’t have every listed requirement
Benefits
- Top tier medical, dental, & vision benefits for full time employees starting on the first day of employment
- Flexible Paid Time Off for full time employees
- Paid parental leave for all full time employees: 12 weeks paid parental leave for the birthing parent, 6 weeks paid parental leave for the non-birthing parent
- One thousand annually for professional development
- Life, AD&D and Disability insurance for full time employees
- 401K (noncontributory by Knock) for all employees
- $75 monthly allowance for health & wellness
- Up to $400 monthly for a co-working space for eligible employees
- $100 monthly allowance for home internet, mobile phone or other communication devices
- $2,500 referral bonus for eligible employees
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