Kintsugi AI logo
Kintsugi AI

Kintsugi is building the modern infrastructure layer for sales tax compliance. We automate end-to-end sales tax for ecommerce, SaaS, and high-growth digital businesses — removing complexity, risk, and manual work. We’re a high-growth fintech scale-up, backed by top-tier investors, and on a mission to become the category-defining sales tax automation platform.

Support Engineering Intern

Engineering ManagerEngineering ManagerFull TimeRemoteEntry LevelTeam 51-200

Location

Asia

Posted

43 days ago

Salary

$10K - $14K / year

Seniority

Entry Level

No structured requirement data.

Job Description

Support Engineering Intern

Kintsugi AI

About Kintsugi AI Kintsugi AI is revolutionizing sales tax automation with our AI-powered platform designed specifically for e-commerce and SaaS businesses. Our solution reduces tax preparation time by 75% and cuts compliance costs by 50%, allowing finance teams to focus on strategic initiatives rather than routine calculations. As we continue to grow and disrupt the tax automation space, we're building a world-class team to help us scale with purpose. The Role We’re looking for a Support Engineer Intern to join our team and help ensure every customer gets a smooth, reliable experience with KintsugiAI. In this role, you’ll be at the intersection of engineering, customer success, and operations — investigating issues, identifying root causes, and helping implement fixes that improve system reliability and customer satisfaction. You’ll work closely with our Automations and Platform Engineering teams to understand how our AI-driven workflows operate behind the scenes, helping triage issues, validate bug reports, and build tools that streamline internal support processes. This role is ideal for someone who loves solving puzzles, communicating clearly, and learning how production systems work at scale. What You’ll Do - Investigate and diagnose customer-reported issues across Kintsugi’s automation and tax compliance workflows - Work closely with engineering teams to reproduce bugs, validate fixes, and ensure timely resolution - Build and maintain internal tools and scripts to improve support efficiency and visibility - Collaborate with Customer Success and Onboarding teams to troubleshoot integration and configuration challenges - Deep dive into data migration issues helping create sustainable motions for large and small data shapes. - Document recurring issues, common troubleshooting steps, and best practices in internal knowledge bases - Provide feedback to product and engineering on usability, reliability, and edge cases encountered in the field - Learn how to analyze logs, monitor systems, and interpret automation results in a production environment What We’re Looking For - Currently pursuing a degree in Computer Science, Engineering, or a related technical field - Strong problem-solving and analytical skills; enjoys debugging and root cause analysis - Familiarity with basic programming concepts (e.g., Python, JavaScript, or similar) - Excellent written and verbal communication — able to translate technical details into clear explanations - A collaborative mindset and eagerness to work across teams - Curiosity about SaaS systems, automation, and applied AI Bonus Points For - Experience with API debugging (Postman, curl, or similar tools) - Familiarity with logs and observability tools (e.g., Sentry, Datadog, CloudWatch) - Exposure to workflow automation tools or backend systems - Prior experience in a technical support or customer engineering environment Why You’ll Love Working Here - Hands-on experience with modern automation and AI systems - Mentorship from experienced engineers and customer support leaders - Opportunities to improve tools and processes used across the company - A mission-driven culture focused on simplifying complex financial workflows - Flexible, fast-paced startup environment where your work has immediate impact

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Pleo logo

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Smart company cards. Automated expense reports. Out-of-pocket expenses. One solution for all your company spending.

Full TimeRemoteTeam 501-1,000Since 2015H1B No Sponsor

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Spain
Full TimeRemoteTeam 51-200

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$72K - $76K / year
Job Closed