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Kincy

Et votre business grandit

IT Account Manager – Expatriate

Account ManagerSalesContractRemoteSeniorTeam 51-200Since 2002H1B No SponsorCompany SiteLinkedIn

Location

France

Posted

66 days ago

Salary

0

Seniority

Senior

Postgraduate Degree3 yrs expFrenchEnglish

Job Description

IT Account Manager – Expatriate

Kincy

• Ensure high-quality management of a portfolio of clients, guaranteeing their complete satisfaction. • Act as the client's primary point of contact with a proactive, personalized approach. • Provide regular client follow-up through meetings, progress updates, and steering committees. • Analyze available client data and produce reports, summaries, and clear, actionable plans. • Serve as the client's voice internally within a continuous improvement framework by identifying friction points and areas for improvement, and driving enhancements across our teams.

Job Requirements

  • Master’s degree (Bac+5) in management, marketing, data, or computer science (or equivalent)
  • At least 3 years of experience in a Customer Success Manager (CSM) role
  • Solid understanding of information systems (system & network infrastructures, office & collaboration applications, business applications, etc.)
  • Excellent spoken French (minimum C1)
  • Strong customer service orientation, excellent interpersonal skills, and commercial acumen
  • Excellent communication skills by phone and in videoconferences (Teams)
  • Good spoken English (minimum B2)

Benefits

  • Access to online training
  • Opportunities to participate in establishing our agency in Antananarivo (Tananarive)

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