• Serve as the final escalation point for intricate ELD compliance product for post-sales customers. • Own the end-to-end lifecycle of complex product issues, coordinating Possible issues and Jira tickets with R&D to drive timely fixes and clear stakeholder visibility. • Analyze device telemetry and fleet-level patterns using internal tools, translating raw data and logs into clear, actionable technical narratives. • Provide technical support for audits & inspections in collaboration with our Escalations, Product and Legal teams • Drive continuous product improvement by leading post-mortem analyses to identify root causes, systemic issues, key learnings, and actionable trends. • Collaborate with Support and R&D teams to resolve customer issues and escalations, using support trend analysis to develop superior customer solutions. • Lead technical feedback for new products to ensure supportability and ease of customer understanding. • Define success criteria, validation plans, and operational runbooks for new feature launches, ensuring global support team readiness. • Develop or contribute to internal tools to significantly accelerate ticket resolution and trend analysis. • Elevate the organization's technical expertise by providing technical coaching and conducting case reviews for support engineers.

• Create accurate solar permit packages that meet AHJ requirements, client processes, SLAs, productivity goals, and quality standards. • Assist homeowners with account setup, system activation, and commissioning. • Educate homeowners on energy production, consumption, and battery functionality. • Resolve activation and monitoring issues (e.g., offline gateways, missing data). • Collaborate with internal teams and manufacturer support for escalations.

• Deep-dive into complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues. • Collaborate with Engineering to escalate and prioritize bugs, product gaps, and client feedback • Build internal tools, scripts, and dashboards to improve the efficiency of the support process and monitor API health. • Create alerts, monitors, and runbooks to catch issues before they bubble into something bigger. • Provide support for our enterprise partners during incidents on critical applications and infrastructure issues

As a member of Managed Service Support at Smartly, you’ll be part of our Managed Services team, supporting the delivery of high-quality digital advertising campaigns for some of the world’s leading brands. Working closely with Senior Project Managers, designers, and developers, you’ll play a key role in ensuring creative assets are accurate, on-brand, and ready to launch. This is a hands-on, detail-oriented role focused on coordination, quality assurance, and reliable execution in a fast-paced, global environment. As a Managed Service Support at Smartly, you will … - Support the Senior Project Manager in the overall delivery of a campaign - Perform asset review and coordinate with developers for a full technical review, ensure all assets are complete and correct and flag any issues that might be encountered - Perform storyboard and mock QA - Ensure all storyboards/mocks submitted to clients are aligned with the brand guidelines - Responsible for the accurate implementation of all revision requests sent by the client - Liaise with the design and development team in the successful production of creatives - Check campaign reports for defaults and flag any issues We're definitely looking for you, if you ... - Have at least 1 year experience in campaign or project management role preferred - Are knowledgeable of the digital advertising industry landscape - Have flawless written and verbal communication skills - Basic proficiency in Google Sheets for data tracking, updates, and reporting - Are able to negotiate and able to deliver difficult news to clients and all other stakeholders - Have excellent time management and prioritization skills - Are able to manage a team of developers and assign and prioritize tasks well - Have great attention to detail - Are highly organized and a self starter - Can multitask and meet critical deadlines in a fast-paced environment - Are a good team player and must come with a positive working attitude - Are amenable to work on either of the following shifts: APAC/EMEA/North America - Must be able to work in a hybrid setup with required in-office presence on Tuesdays and Thursdays #LI-HYBRID About SmartlySmartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it. Visit Smartly to learn more. The processing of your information is described in our Candidate Privacy Notice.