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Kennametal logo
Kennametal

Bringing innovation and productivity to our customers through materials science, tooling and wear-resistant solutions.

Senior Customer Service Representative

Customer SupportCustomer SupportFull TimeRemoteSeniorTeam 10,001+H1B SponsorCompany SiteLinkedIn

Location

Singapore

Posted

33 days ago

Salary

0

Seniority

Senior

3 yrs expEnglish

Job Description

Senior Customer Service Representative

Kennametal

• Manages the entire end-to-end order management chain such as quotation, order entry, customer enquiries/requests, order fulfilment, product changes or returns, complaints, invoicing, contract administration. • Focal point for customers and collaborate well with internal stakeholders such as sales, supply chain manufacturing plants, logistics, finance etc to address customer needs and improve service quality. • Delivering core responsibilities in a professional way and at the same time, adhering to Kennametal’s compliance controls and local business policy standards. • Manage customer quotes and orders by standard procedures. • Providing the product availability, lead time, shipping information to external customers in a timely manner. • Proactive track open orders and keep close contact with plant planners to ensure on time delivery. • Raise and follow through expedite and escalation requests for customer urgent orders. • Coordinate with warehouse and logistics staff to arrange on time shipment. • Ensure Customers are proactively notified of changes in order status. • Follow-up on outstanding issues, offer feasible solutions and take ownership for customer satisfaction in assigned area. • Manage Customer Complaints in CRM system, arrange product repair, return/exchange. • Maintain the customer master data correctly. • Compile data and prepare reports in standard format. • Filing of documents as per legal requirements. • Effective communication in local language and English. • Support complex project order. • Contribute to team efforts by achieving individual and team performance goals and operational Key Performance Indicators (KPIs)

Job Requirements

  • Fluent in English
  • Basic commercial knowledge including pricing, finance, shipping, and export/import.
  • Basic mechanical or industrial technical knowledge is a plus (not compulsory)
  • Min. 3-5 years related working experience.
  • Proficient in Microsoft Word, Excel, Powerpoint, etc
  • System processing experience is must, better if SAP
  • Good communication skills
  • Capability to handle multiple tasks and responsibilities.
  • Possess a positive attitude and has a customer centric mindset.

Benefits

  • Equal Opportunity Employer

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