JUJUR.eu

• Dive into various channels of your choice like job boards, social media, and networking to find and attract top-notch candidates • Conduct interviews, assess qualifications, and determine the perfect fit for specific job roles • Work closely with the Jujur.eu team to make the recruitment processes run smoothly for your candidates • Keep a steady pipeline of talented candidates for future opportunities and build lasting relationships with them • Coordinate interviews between candidates and hiring managers like a pro • Keep candidate profiles in our ATS well-described and updated for future reference

• Communicate with customers via phone, chat & e-mail • Track and follow cases to ensure they closed in an efficient and timely manner • Maintain high customer satisfaction, representing a major brand • Assist customers to manage/secure their account & passwords • Set-up repairs for hardware-related issues • Escalate unresolved cases by contacting 2nd level support • Maintain high customer satisfaction

• Handling incoming phone calls, messages, and emails from customers. • Providing information and assistance on products, including vacuum cleaners, air purifiers, hair care tools, and more. • Troubleshooting technical issues and offering solutions to customer inquiries. • Processing warranty claims, repairs, and replacements. • Offering product recommendations based on customer needs and preferences. • Maintaining high customer satisfaction through professional and courteous communication.

• Communicate with customers via phone, chat & e-mail • Track and follow cases to ensure they closed in an efficient and timely manner • Maintain high customer satisfaction, representing a major brand • Provide troubleshooting for mobile devices (mobile phones, tablets & more) • Assist customers to manage/secure their account & passwords • Set-up repairs for hardware-related issues • Escalate unresolved cases by contacting 2nd level support • Maintain high customer satisfaction

• Communicate with customers via phone, chat & e-mail • Track and follow cases to ensure they closed in an efficient and timely manner • Maintain high customer satisfaction, representing a major brand • Provide troubleshooting for mobile devices (mobile phones, tablets & more) • Assist customers to manage/secure their account & passwords • Set-up repairs for hardware-related issues • Listen to see if there are potential sale opportunities • Escalate unresolved cases by contacting 2nd level support Interaction Experts • Maintain high customer satisfaction

• Act as the first point of contact for customers, handling technical inquiries and issues efficiently • Diagnose and resolve technical problems to ensure high levels of customer satisfaction • Engage with users by actively listening, educating, and providing clear and effective solutions • Build a partnership-driven support experience aligned with service quality standards • Ensure a smooth and seamless user experience across all interactions • Support the company’s mission toward the energy transition through excellent customer service.

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media. • Provide clear and accurate information in response to customer inquiries, following established company policies and procedures. • Respond to incoming customer requests and accurately document relevant case details in the appropriate systems. • Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction. • Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products. • Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors. • Offer feedback to improve service processes and contribute to team knowledge sharing.

• Handle inbound calls to assist customers with inquiries • Sell products tailored to customer needs • Cross-sell and upsell products and associated products • Provide customer support for post-booking and booking management • Support travel agents with bookings and ensure smooth booking management • Offer comprehensive customer information on destinations, boats, documentation, pricing, and other related inquiries.

• Develop and execute strategic plans focused on brand building, customer acquisition, and market growth across New Zealand • Lead and manage multi-channel marketing initiatives including TV, radio, sponsorships, print, out-of-home advertising, PR, digital marketing, affiliates, and CRM activities • Adapt global brand strategies, campaigns, and messaging to align with the New Zealand market and local audience preferences • Oversee performance-based marketing channels in collaboration with internal teams and external agencies • Build and maintain strong relationships with local media agencies, creative partners, production agencies, and media owners • Manage agency selection processes, commercial negotiations, and external partnerships • Take ownership of annual marketing plans, budgets, targets, and overall market performance • Develop local brand assets, creative campaigns, and communication strategies to strengthen market presence and customer engagement • Analyse campaign performance, ROI, CPA, and acquisition metrics to optimise future marketing initiatives • Ensure all marketing activities and communication channels comply with local gambling regulations and industry standards • Act as the voice of the customer by identifying market opportunities, improving acquisition and retention strategies, and driving commercial performance across all channels.

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media. • Provide clear and accurate information in response to customer inquiries, following established company policies and procedures. • Respond to incoming customer requests and accurately document relevant case details in the appropriate systems. • Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction. • Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products. • Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors. • Offer feedback to improve service processes and contribute to team knowledge sharing.