Role Description This position offers a fully remote work schedule for the Phoenix, AZ area. Put your motivation, energy, and service-driven mindset into a Customer Service Representative role with our Joe Morten & Son agency. Your professionalism and ability to adapt and problem solve will serve you well in this position where you will partner with agents and insureds to support complex accounts in the trucking industry. - Provide office and sales assistance by responding to requests for information, services, quotes, permits, authority, and licensing. - Enjoy a stable company with a great schedule and hours to accommodate your busy life. - Hard work and hustle will be rewarded through a quarterly incentive plan. Position Hours: Monday - Friday 8:30am - 4:30pm Qualifications - Excellent verbal and written communication skills. - Adaptable with a desire to learn and grow. - Customer service, administrative, or insurance experience preferred. - Ability to utilize computer software; experience with Applied Epic Agency Management System is a plus! - Must obtain and maintain a P&C license within the first 90 days of employment. Benefits - Competitive Compensation - Generous paid time off and paid company holiday schedule - Medical, Dental, Vision, Life, Long-Term Disability, Company Match 401(k), HSA, FSA - Paternal Leave, Adoption Assistance, Fertility and Family Planning Assistance, Pet Insurance, Retail Discount Programs - Community volunteer opportunities - Wellness programs, gym subsidies, and support for maintaining a healthy lifestyle - Scholarships for dependents and tuition reimbursement to further your education - Company paid continuing education and monetary awards for professional development Company Description For over 65 years, Great West Casualty Company has provided premier insurance products and services to thousands of truck drivers and trucking companies across America. We have offices located around the country, and professionals are proud to call us an employer of choice. We are dedicated to the success, happiness, and wellness of our employees. - If you are looking for a company where your contributions are valued, your continued learning is financially supported, and customer service is a priority, we want to talk to you. - Apply today and join one of America's largest insurers of trucking companies as we help keep the nation's economy moving forward one mile at a time. To learn more about Great West and our office locations, please visit our website www.gwccnet.com. Great West, an Old Republic Company is an Equal Opportunity Employer.

Role Description What You'll Do (Non-Voice Support Only): - Provide email and chat support (no phone calls!) to users - Answer common "how-to" and FAQ-type questions - Assist with account management and payment-related issues - Guide users through troubleshooting steps with patience and clarity Qualifications - Excellent Swedish (C1) and English (C1) - Valid EU work permit - Prior customer service experience is a plus - Strong written communication and problem-solving skills - A team player with a positive, can-do attitude - Comfortable explaining complex topics in a clear, simple manner Benefits - Permanent contract with long-term job security - Fully remote training and work from anywhere in Bulgaria - Additional health and life insurance - 21 days of paid annual leave - Food vouchers and Multisport card (partially covered) - Performance bonuses - World-class training and career growth opportunities - Digital HR services and 24/7 psychological support Company Description At Sutherland Bulgaria, we’re all about bringing great people together to do exceptional things. We’re currently looking for motivated Customer Service Professionals to join our team supporting Spotify, the world’s leading music streaming platform. If you're ready to work in a fully international, positive, and collaborative environment, from the comfort of your home (anywhere in Bulgaria!), this opportunity is made for you. With over 422 million monthly active users across 180+ countries, it is a global leader in digital music streaming. It provides access to over 82 million songs and podcasts, combining free and premium features. Join us in supporting its vibrant user base!

• Provide first-level support for banking software to financial institution customers, including issue resolution and troubleshooting. • Configure and train clients on software modules and provide applications. • Participate in help desk activities, handling daily support inquiries via phone, email, or remote tools. • Travel to customer sites for installations, upgrades, and training sessions as needed. • Participate in after-hours support rotation once proficient in product functionality. • Work closely with internal teams such as QA, Development, and IT to identify and resolve complex issues. • Document support procedures and client-specific configuration steps. • Maintain accurate records of all customer interactions using internal call tracking/reporting systems. • Keep instructional materials and customer-facing documentation current and relevant. • Communicate status updates and key customer concerns to management. • Maintain a positive and professional demeanor with both customers and coworkers. • Ensure timely submission of project updates and travel/expense reports. • Actively pursue opportunities for skill development and knowledge expansion through hands-on involvement in field installations and software upgrades.

• Answer incoming phone calls promptly and professionally • Make outbound calls to clients, internal teams, and departments • Efficiently manage a high volume of calls and email correspondence • Coordinate and schedule field events, including appointments with technicians, clients, and homeowners • Deliver exceptional customer service while maintaining strong client relationships • Utilize professional de-escalation techniques to resolve complex client issues • Accurately enter project notes, client communications, and data into internal systems • Prepare and obtain necessary work authorizations and documentation • Organize files and perform additional administrative tasks as needed • Coordinate meetings, track action items, and follow up with stakeholders • Monitor project timelines and assist in removing roadblocks for clients and internal teams • Quickly learn and adapt to new software platforms and CRM systems