Role Description The IT Systems & Support Specialist is a versatile, hands-on position responsible for ensuring Guild’s employees, brands, and core systems operate smoothly. You will provide front-line and Tier 2 support across multiple brands, administer key applications, and maintain reliable, secure networks. - Deliver responsive support via tickets, chat, and onsite visits; triage, troubleshoot, and resolve Windows/macOS, Office apps, printers, and peripheral issues. - Onboard and offboard employees: accounts, licenses, devices, and access; ensure policy compliance and accurate documentation. - Partner with the co-managed helpdesk to meet SLAs and escalate effectively; contribute knowledge base articles and runbooks. Key Responsibilities - Application Administration & Support - ServiceTitan: basic troubleshooting, user provisioning, permissions, MFA/SSO, integrations coordination, scheduled reports. - Microsoft 365/Entra ID: identity/access (MFA, Conditional Access), Exchange/Teams/SharePoint/OneDrive support, license management. - Intune/Autopilot & Defender: device enrollment, compliance policies, configuration profiles, patching/AV health, and reporting. - IBM MaaS360: mobile device enrollment, profiles, app protection, compliance monitoring, and issue remediation. - Assist with other corporate systems (e.g., ADP, Sage Intacct, Beekeeper) in partnership with functional owners. - Network & Infrastructure - Maintain reliable site networks: Wi-Fi, switching, firewalls, VPN; assist with ISP coordination and circuit cutovers. - Implement and validate VLANs, SSIDs, guest networks, and basic QoS to ensure strong performance for voice and field apps. - Support conference room AV and connectivity; troubleshoot VoIP/telephony escalations in coordination with vendors. - Security, Compliance & Reliability - Enforce security baselines across endpoints and apps (MFA, device encryption, conditional access, email security). - Monitor endpoint posture (Defender/Intune/MaaS360) and remediate non-compliance; contribute to incident response procedures. - Support deployment and health of EDR/monitoring agents (e.g., Huntress) and participate in alert triage. - Perform backups/restore testing for critical systems as assigned; document recovery steps. - Projects & Continuous Improvement - Assist with brand migrations/onboarding (Microsoft 365 tenant consolidation, ServiceTitan standardization, telecom cutovers). - Create and maintain SOPs, build/runbooks, and KB articles; drive repeatability and standardization across brands. - Track support metrics (first response time, resolution time, ticket volume) and recommend improvements. Qualifications - Experience in an IT support/administrator role. - Strong troubleshooting across Windows/macOS, browsers, networking (TCP/IP, DHCP/DNS), and common peripherals. - Hands-on experience with Microsoft 365/Entra ID and Intune/Autopilot; comfort with PowerShell is a plus. - Experience with mobile device management (IBM MaaS360 or similar) and endpoint security/AV. - Familiarity with modern Wi-Fi and firewall platforms (Unifi/Fortinet/Meraki or similar). - Customer-first communicator able to translate technical issues for non-technical users; excellent documentation habits. - Nice-to-have: ServiceTitan administration/support experience; exposure to Sage Intacct, ADP, and Beekeeper. Requirements - Primary support for corporate and brand employees; occasional after-hours maintenance or incident response. - Travel to brand locations as needed for go-lives or major incidents (estimate 10–25%). Benefits - Competitive pay with incentives and mileage/travel reimbursement. - Benefits – Health, Vision, Dental, PTO, Holidays, 401k and matching. - Employee Discount. - Employee Referral. - Opportunities for growth and development into senior roles.

Role Description Klaar voor een sensationeel avontuur in het land van de goden? Griekenland staat bekend als de ultieme vakantiebestemming, maar wist je dat dit ook de perfecte plek is om je carrière een kickstart te geven? Wij helpen je om deze droom waar te maken! - Het Eerste Aanspreekpunt: Jij bent hét gezicht (en de stem) van onze Front Office Technical afdeling voor klanten met technische uitdagingen. - De Tech Wizard: Los puzzels op rondom breedband, mobiele netwerken, TV-apps en die eigenwijze afstandsbedieningen. - Communicatie-Expert: Je communiceert hoofdzakelijk via telefoon en af en toe via chat—geen stoffige e-mails hier! - "First Time Right" Kampioen: Gebruik geavanceerde tools zoals 'Dare' om direct de perfecte oplossing te vinden voor de klant. - De Schakel: Indien nodig plan je monteursbezoeken in of schakel je complexere dossiers door naar de tweedelijns experts. - Kansenpakker: Tijdens je gesprekken signaleer je commerciële kansen en introduceer je klanten enthousiast bij onze nieuwste producten! Qualifications - Taalbeheersing: Je spreekt vloeiend Nederlands of Vlaams (C2) en hebt een sterke basis in het Engels (B2). - Vibe Check: Je hebt een vriendelijke en behulpzame telefoonstem waarmee je de klanttevredenheid (CSAT) naar ongekende hoogtes tilt! - Communicatieve Skills: Je luistert actief, vat zaken helder samen en spreekt met overtuiging. - Passie voor Tech: Geen technisch diploma vereist, maar een gezonde dosis interesse in de telecomsector is een absolute must! - Flexibiliteit: Avond- en weekenddiensten zijn voor jou geen enkel probleem. - Leergierig: Wij verzorgen de training, jij brengt de motivatie mee om alle informatie razendsnel op te slaan! Benefits - Betaalde Training: Word een technische pro terwijl je gewoon salaris ontvangt! - Relocatiepakket: Wij maken jouw verhuizing naar Griekenland zorgeloos en soepel. - Geweldige Sfeer: Werk in een bruisend, mensgericht callcenter waar plezier en teamwork centraal staan. - Groei: Ontdek échte mogelijkheden om carrière te maken binnen een internationaal netwerk. - Lekker Salaris: Een marktconform basissalaris met fantastische extra's in een zonnig paradijs! Company Description Remote, Griekenland (Werk overal waar je wilt binnen de Griekse grenzen!)

• Manage outsourced support (7 agents, 24/7): quality, KPIs, training, development. • Create and maintain documentation, policies, processes. • Ensure support for two brands. • Collaborate with CRM, VIP, and Fraud. • Oversee CS tools and handle operational tasks.

• Effectively communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care • Courteously answer all incoming calls to the consult center and accurately take down patient information • Effectively communicate with clinical specialists to ensure timely, efficient and satisfactory results; this includes coordinating paperwork, ensure images uploaded from client hospitals to VidiStar, setting up video conferencing exam-units and testing connections • Ensure courteous and respectful handling of all inbound and outbound phone calls from/to employees, clients and clinical specialists • Provide Tier 1 technical support to hospitals and to company physicians • Facilitate and confirm timely hand off to Tier 2 IT support • Report any failure of SLA or company goals or conflicts to supervisor immediately • Some work is completed without established procedures • Other tasks as needed