Journal Technologies

Role Description We are seeking an experienced Senior Technical Support Staff member to join our technical support efforts, with a particular focus on hosted solutions. This role is crucial for ensuring operational excellence and reliability across our suite of hosted customer applications, as well as providing general technical support. The ideal candidate will be a technical expert and a problem-solver, capable of managing complex technical issues. - Comprehensive Technical Support: Provide advanced troubleshooting and problem resolution across all support inquiries, incorporating duties typical of Support Technicians such as handling support tickets, phone calls, and email requests. - Hosted Solutions Expertise: Act as the primary point of contact for all issues related to hosted customer applications, including direct access and management of hosted databases and servers. - Collaboration and Escalation: Work closely with Cloud Operations for customer application maintenance, including restarts, upgrades, configuration changes, and application settings adjustments. Serve as the escalation point for complex issues, including bugs and system performance concerns. - Performance Monitoring and Management: Proactively monitor and troubleshoot performance issues for hosted clients, ensuring optimal functionality and addressing server crashes as they occur. - Mentorship and Training: Act as a support team training resource, enhancing team capabilities and knowledge. - Emergency Support: Provide 24/7 emergency support for hosted application emergencies, demonstrating readiness to address and resolve critical issues promptly. - Strategic Liaison: Serve as the liaison between customer lifecycle teams and development, facilitating efficient communication and problem resolution. - Continuous Improvement: Lead efforts in continuous process improvement, contributing to the development of best practices and innovative solutions for technical support challenges. Qualifications - Demonstrated expertise in technical support, with a strong focus on hosted or cloud-based solutions. - Proficiency in server and database management, including an understanding of cloud infrastructure and performance monitoring. - Exceptional problem-solving skills and the ability to manage complex technical issues. - Strong leadership capabilities, with experience in mentoring technical support teams. - Excellent communication skills, able to articulate complex technical information to a variety of audiences. Requirements - Bachelor’s degree, or equivalent work experience, in Information Technology preferred or related experience. - 5+ years of technical support experience with web hosted, on premise and cloud-based software applications. - Understanding of various platforms (Java, HTML, SQL). - Proficiency with scripting languages is a plus (Groovy, JavaScript, etc.). - SQL development experience (e.g., PL/SQL, Transact-SQL). - Familiarity with report software such as Crystal Reports is a plus. - Experience supporting Java applications. - Experience in the justice field and terminology would be an asset. - Experience working within Agile teams or formal training in Scrum or Agile methodologies is considered a strong asset. Benefits - Competitive compensation based on skills, experience, and years of service. - Quality medical, dental and vision coverage. - Competitive paid time off as well as paid holiday time. - 401(k) retirement (US) and GRRSP (CDN) programs. - Annual professional development funds - $1,500 USD annual per employee. - Book subscriptions with an extensive library in each office for personal and professional growth. - Flexible working hours which you can coordinate with your supervisor. - Ability for employees to work from a remote location (e.g., home) or office. - Personal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities as well as other issues important to the employees. - Travel opportunities between Journal Technology offices and with clients.

• Create and execute a sales plan to win strategic customers and hit sales targets. • Develop and lead a proactive relationship-building strategy with strategic customers. • Lead pipeline management, forecasting discipline, and deal prioritization across the sales team. • Create and implement consistent operating cadences (pipeline reviews, forecasting, deal strategy, rep 1:1s). • Manage team performance, coaching, accountability, and role clarity across inside and outside sales motions. • Drive deal execution best practices, including qualification, stakeholder mapping, multi-threading, and close planning. • Coordinate sales execution across internal partners, including Product and Marketing. • Lead and improve RFP processes, internal workflows, timelines, and pursuit prioritization. • Build scalable sales processes, playbooks, and reporting standards to support growth. • Identify and implement process improvements that increase speed, focus, and predictability. • Provide clear communication on performance risks, forecast accuracy, and deal progress. • Support leadership with special projects and strategic sales execution initiatives.

Role Description We are seeking a strategic and experienced Technical Writing Manager with a strong background in software documentation and technical marketing to lead our documentation team. In this role, you will drive the vision, strategy, and execution of high-quality documentation that clearly and effectively communicates complex technical concepts. You will play a critical role in shaping the customer experience, scaling content operations, and ensuring our documentation supports both user success and business objectives. As a people leader, you will manage and mentor a team of technical writers, fostering a culture of excellence, collaboration, and continuous improvement while partnering cross-functionally with product, engineering, and legal stakeholders. - Define and execute a documentation strategy aligned with business objectives and customer experience goals. - Establish and enforce best practices for documentation processes, style standards, and content governance. - Lead innovation in documentation delivery, including interactive help systems, self-service portals, and API documentation. - Oversee the creation, review, and maintenance of technical documentation such as user guides, API docs, release notes, and compliance materials. - Ensure consistency, accuracy, and clarity across all documentation for legal technology products. - Partner with product managers, engineering teams, and legal stakeholders to drive high-quality, accurate documentation. - Ensure content effectively serves diverse audiences, including legal professionals, IT administrators, and developers. - Champion the use of visual and multimedia elements (e.g., diagrams, flowcharts, video) to improve content usability. - Define and optimize documentation workflows to align with agile development processes and improve team efficiency. - Promote a user-centered documentation approach by incorporating feedback from customers, support teams, and internal stakeholders. - Oversee localization and accessibility initiatives to ensure inclusive and global-ready documentation. - Establish metrics and analyze documentation performance using user data and feedback to drive continuous improvement. Qualifications - Bachelor’s degree in Technical Communication, Computer Science, Information Systems, English, or a related field, or equivalent practical experience. - 8+ years of experience in technical writing, documentation, or a related field, with at least 2–3 years in a leadership or management role. - Proven experience managing and mentoring technical writers, including performance management and career development. - Strong understanding of documentation best practices, content strategy, and structured authoring. - Experience developing and maintaining style guides, content standards, and governance processes. - Familiarity with Agile/Scrum methodologies and experience working within cross-functional product teams. - Experience with documentation tools such as Confluence, MadCap Flare, Adobe RoboHelp, or similar platforms. - Knowledge of API documentation standards (e.g., OpenAPI/Swagger) and developer-focused content is a strong plus. - Basic technical proficiency (e.g., understanding of SQL, scripting, or software development concepts) is a plus. - Familiarity with automation tools or documentation-as-code approaches is an asset. - Knowledge in planning and prioritization of work for the team. - Strong analytical and problem-solving skills with attention to detail and content quality. - Excellent written and verbal communication skills, with the ability to translate complex concepts into clear, user-friendly content. - Ability to manage multiple priorities in a fast-paced, collaborative environment. - Proactive, self-driven, and capable of driving initiatives with minimal supervision. Requirements - The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties; additional responsibilities may be assigned. - At this time, we are only able to consider candidates who are Canadian or U.S. citizens or permanent residents due to employment authorization requirements. We are unable to provide visa sponsorship or work authorization support for this position. Benefits - Competitive compensation - Quality medical, dental and vision coverage. - Competitive paid time off as well as paid holiday time. - 401(k) retirement (US) and GRRSP (CDN) programs. - Annual professional development funds - $1,500 USD annual per employee. - Book subscriptions with an extensive library in each office for personal and professional growth. - Flexible working hours which you can coordinate with your supervisor. - Ability for employees to work from a remote location (e.g., home) or office. - Personal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities as well as other issues important to the employees. - Travel opportunities between Journal Technology offices and with clients.

Intermediate Product Designer We are looking for an Intermediate Product Designer who is energized by solving real problems for real people—not just making things look good. This role sits at the intersection of user needs, product strategy, and technical constraints, and the work you do will directly impact how justice and public safety professionals navigate complex, high-stakes workflows every day. You will report to the Product Design Lead and work closely with Product Managers and Product Owners across multiple initiatives spanning North America and Australia. In this role, you will own design execution across features and smaller initiatives, bringing thoughtful UX thinking to every stage of the product development process. If you are the kind of designer who asks “why” before opening Figma, thrives within constraints, finds satisfaction in elegant solutions to genuinely hard problems, and is curious about what AI means for the future of this craft, this role is for you. This is a remote position open to candidates across North America. We have offices in Los Angeles, California; Logan, Utah; and Victoria, British Columbia, and we prefer candidates located within a reasonable distance of one of these locations. However, if you are not near one of these offices but feel strongly that you are the right fit for this role, we still encourage you to apply. Responsibilities: - Own the design execution for features or smaller initiatives within a product area. - Translate product requirements and user needs into thoughtful UX flows, wireframes, and UI designs. - Apply established design patterns, components, and accessibility standards consistently. - Plan and conduct usability testing with guidance and support. - Synthesize research findings into actionable design improvements. - Collaborate with Product Managers to clarify requirements and explore design options. - Work closely with Engineers to ensure designs are feasible and implemented as intended. - Iterate on designs based on user feedback, data, and stakeholder input. - Contribute to improving design quality, consistency, and usability across the product. - Continue building domain knowledge and understanding of users through hands-on work. Requirements: - A portfolio demonstrating your design process and the thinking behind your work. Applications without a portfolio will not be reviewed. - A degree in design or a related field, or equivalent practical experience. - 3-5 years of product design experience in a professional product development environment. - A solid understanding of UX and UI principles, interaction design, and design best practices. - Proficiency in Figma for design and prototyping. - Experience working within or alongside product development teams. - Strong communication skills and the ability to articulate and defend design decisions to cross-functional stakeholders. - Comfort managing multiple design workstreams with guidance and staying organized across competing priorities. - A growing understanding of usability testing and research methods. - Experience contributing to or working within a design system. - Curiosity about AI-assisted design tools and a willingness to experiment with new workflows. - Experience working within Agile teams or formal training in Scrum or Agile methodologies is considered a strong asset. Nice to Have - Familiarity with WCAG accessibility standards and experience designing solutions for compliance. These are meaningful skills on our team and an area of active growth. - Exposure to complex, regulated, or sensitive industries where design decisions carry real-world consequences. - Experience designing for enterprise or workflow-heavy applications. The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties; additional responsibilities may be assigned. At this time, we are only able to consider candidates who are Canadian or U.S. citizens or permanent residents due to employment authorization requirements. We are unable to provide visa sponsorship or work authorization support for this position. Why Journal Technologies? Visit www.journaltech.com/careers for more information, but highlights include: - Competitive compensation * The salary range posted for this position reflects a good-faith estimate of the base salary we reasonably expect to offer a successful candidate upon hire. Final compensation will be based on job-related factors, including qualifications, experience, geographic location, and internal compensation considerations. - Quality medical, dental and vision coverage. - Competitive paid time off as well as paid holiday time. - 401(k) retirement (US) and GRRSP (CDN) programs. - Annual professional development funds - $1,500 USD annual per employee. - Book subscriptions with an extensive library in each office for personal and professional growth. - Flexible working hours which you can coordinate with your supervisor. - Ability for employees to work from a remote location (e.g., home) or office. - Personal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities as well as other issues important to the employees. - Travel opportunities between Journal Technology offices and with clients. We provide technology that matters in the world, and we're a stable employer comprised of quality people, with a commitment to investing in our people. The pay range for this role is: $75,000 - $85,000 United States $70,000 – $85,000 British Columbia, Canada

Role Description We are looking for a Technical Support Analyst to provide technical software support. Effective communication, analytical, and critical thinking skills are required to help our customers resolve technical issues with our products & services. The successful candidate can work independently to solve complex problems while ensuring they provide exceptional customer service. The ideal candidate will enjoy solving a good puzzle and will not be defeated if it takes time to crack the code. - Respond promptly to customer support requests via telephone, email, and support portal. - Troubleshoot and resolve software and technical issues using established methods; escalate issues when they cannot be resolved within defined guidelines. - Track escalated tickets to ensure follow-up and resolution within service level agreements (SLAs). - Collaborate with Product and Professional Services staff to provide information that assists in resolving escalated issues. - Prioritize, log, and track issues through resolution, ensuring accurate documentation in the support Knowledge Base. - Keep customers informed on the status of tickets using approved communication channels, including phone, email notifications, and portal updates. - Stay current with product changes and updates by participating in training and reviewing release documentation. - Contribute to ongoing process improvements within the support team by identifying recurring issues and recommending adjustments to procedures. - Provide after-hours emergency support on a scheduled rotational basis (weekly on-call assignments). - Occasionally travel to customer sites to provide support, as assigned. Qualifications - Experience providing technical support to remote customers. - Excellent verbal and written communications skills. - Ability to manage multiple concurrent tasks. - Ability to work with internal stakeholders to ensure issue resolution. - Dedicated commitment to customer success. - Thrive under constantly changing conditions, offering new ideas and fresh approaches to problems. - Ability to dig into a complex system to determine the underlying issue, and enjoy solving it. Requirements - Certificate or Diploma in Information Technology preferred, or equivalent related experience. - 2+ years of technical support experience with web-hosted, on-premise, and/or cloud-based software applications. - Working knowledge of common platforms such as Java, HTML, and SQL sufficient to support, troubleshoot, and document issues. - Familiarity with scripting languages (e.g., Groovy, JavaScript) is a plus but not required. - Experience with SQL queries and basic development (PL/SQL, Transact-SQL) to assist in troubleshooting and reporting. - Exposure to reporting tools such as Crystal Reports is a plus. - Hands-on experience providing support for Java applications, including troubleshooting and maintenance. - Familiarity with the justice field and terminology is an asset, but not required. - Experience working within Agile teams or formal training in Scrum or Agile methodologies is considered a strong asset. - At this time, we are only able to consider candidates who are Canadian or U.S. citizens or permanent residents due to employment authorization requirements. We are unable to provide visa sponsorship or work authorization support for this position. Benefits - Competitive compensation based on skills, experience, and years of service. - Quality medical, dental and vision coverage. - Competitive paid time off as well as paid holiday time. - 401(k) retirement (US) and GRRSP (CDN) programs. - Annual professional development funds - $1,500 USD annual per employee. - Book subscriptions with an extensive library in each office for personal and professional growth. - Flexible working hours which you can coordinate with your supervisor. - Ability for employees to work from a remote location (e.g., home) or office. - Personal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities as well as other issues important to the employees. - Travel opportunities between Journal Technology offices and with clients. - We provide technology that matters in the world, and we're a stable employer comprised of quality people, with a commitment to investing in our people.

Associate Counsel This role is intended as a high-utility, generalist position within a small in-house legal team. The Associate Counsel will have the opportunity to take ownership of a wide range of day-to-day legal work relatively quickly, including government procurement and contracting, product review, compliance matters, &c. The position offers broad exposure across the business and is well-suited for someone looking to develop practical, in-house legal skills within a growing company. The ideal candidate is proactive, adaptable, and interested in building experience across multiple areas of law. Responsibilities: - Draft, review, and negotiate a variety of commercial agreements, including License Agreements, Cloud-Hosting/SaaS agreements, professional services agreements, strategic partnership agreements, NDAs, &c. - Support government contracting processes, including RFP responses, contract review, and negotiation with public sector customers. - Assist with product-related legal issues, including accessibility, data privacy, and security considerations related to cloud-based software. - Provide practical, business-oriented legal guidance to internal stakeholders. - Help identify legal risks and propose solutions that align with business objectives. - Assist with corporate governance, compliance initiatives, and other general legal matters as needed. Requirements: - 1–4 years of legal experience, or an exceptional recent graduate with relevant experience. - Strong drafting and contract review skills. - Ability to manage multiple matters and work independently in a fast-paced environment. - Strong communication skills and sound judgment. - Interest in technology, software products, and/or government contracting. - Experience working within Agile teams or formal training in Scrum or Agile methodologies is a strong asset. Preferred Experience: - SaaS and software-related contracting, ideally in the context of government procurement. - Data privacy, cybersecurity, and cloud compliance. - Intellectual property or product counseling. The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties; additional responsibilities may be assigned. At this time, we are only able to consider candidates who are Canadian or U.S. citizens or permanent residents due to employment authorization requirements. We are unable to provide visa sponsorship or work authorization support for this position. Why Journal Technologies? Visit www.journaltech.com/careers for more information, but highlights include: - Competitive compensation * The salary range posted for this position reflects a good-faith estimate of the base salary we reasonably expect to offer a successful candidate upon hire. Final compensation will be based on job-related factors, including qualifications, experience, geographic location, and internal compensation considerations. - Quality medical, dental and vision coverage. - Competitive paid time off as well as paid holiday time. - 401(k) retirement (US) and GRRSP (CDN) programs. - Annual professional development funds - $1,500 USD annual per employee. - Book subscriptions with an extensive library in each office for personal and professional growth. - Flexible working hours which you can coordinate with your supervisor. - Ability for employees to work from a remote location (e.g., home) or office. - Personal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities as well as other issues important to the employees. - Travel opportunities between Journal Technology offices and with clients. We provide technology that matters in the world, and we're a stable employer comprised of quality people, with a commitment to investing in our people. The pay range for this role is: 100,000 - 130,000 USD per year (US)

Senior Software Implementation Specialist Journal Technologies is seeking a high-energy, results-oriented project professional to support eSupervision projects for our growing software and services company. The successful candidate will have a background in software rollouts, including requirements gathering, environment setup and install, configuration/development, training, go-live, and support. The Software Implementation Specialist (SIS) will work as a member of the eSupervision team. The SIS is responsible for delivering contracted products and services, including reports, business rules, and general software configuration. The SIS will interact with customers as the primary representative for Journal Technologies and coordinate and complete a variety of activities during the configuration process. The Software Implementation Specialist will be a standing expert on Journal Technologies’ Product offerings, our internal implementation processes, and the customer’s business processes. Responsibilities: - Configure case management software using the built-in administrative user interface - including forms (screens), searches, and workflow - Create business rules within the software using Groovy and Velocity - Gather specifications for and review data conversion - Actively work on document/report specification gathering, development, and review - Conducts onsite administrative and user training and go-live assistance - Experience managing and leading a team of 5 – 10 people across different locations. Requirements: - Bachelor’s degree, or equivalent work experience, or PMP or CAPM certification - Analytical Thinker - effective at understanding problems and developing one or more - approaches to solving the problem - Communication - possess effective verbal and written communication skills suited for - technical audiences, peers, and clients•Proven experience as an Implementation Specialist, preferably within a similar environment. - Excellent customer service skills - 9+ years of professional, full-time experience with querying relational databases, - preferably TSQL or PL/SQL - Must be able to travel frequently for work Preferred Qualifications/Experience: - Working in software companies - Case Management software vertical - Legal Tech Sector Experience The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties; additional responsibilities may be assigned. At this time, we are only able to consider candidates who are Canadian or U.S. citizens or permanent residents due to employment authorization requirements. We are unable to provide visa sponsorship or work authorization support for this position. Why Journal Technologies? Visit www.journaltech.com/careers for more information, but highlights include: - Competitive compensation based on skills, experience, and years of service. - Quality medical, dental and vision coverage. - Competitive paid time off as well as paid holiday time. - 401(k) retirement (US) and GRRSP (CDN) programs. - Annual professional development funds - $1,500 USD annual per employee. - Book subscriptions with an extensive library in each office for personal and professional growth. - Flexible working hours which you can coordinate with your supervisor. - Ability for employees to work from a remote location (e.g., home) or office. - Personal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities as well as other issues important to the employees. - Travel opportunities between Journal Technology offices and with clients. - We provide technology that matters in the world, and we're a stable employer comprised of quality people, with a commitment to investing in our people. - The salary range posted for this position, which reflects a good-faith estimate of the base salary we reasonably expect to offer a successful candidate upon hire. Final compensation will be based on job-related factors, including qualifications, experience, geographic location, and internal compensation considerations.

Senior Software Implementation Specialist Journal Technologies is seeking a high-energy, results-oriented project professional to support eCourt projects for our growing software and services company. The successful candidate will have a background in software rollouts, including requirements gathering, environment setup and install, configuration/development, training, go-live, and support. The Software Implementation Specialist (SIS) will work as a member of the eCourt team. The SIS is responsible for delivering contracted products and services, including reports, business rules, and general software configuration. The SIS will interact with customers as the primary representative for Journal Technologies and coordinate and complete a variety of activities during the configuration process. The Software Implementation Specialist will be a standing expert on Journal Technologies’ Product offerings, our internal implementation processes, and the customer’s business processes. Responsibilities: - Configure case management software using the built-in administrative user interface, including forms (screens), searches, and workflow - Creates business rules within the software using Groovy and Velocity - Gathers specifications for and reviews data conversion - Actively works on document/report specification gathering, development, and review - Conducts onsite administrative and user training and go-live assistance - Java fluency - Knowledge of Windows Server-based environments and networks - Knowledge of interfacing with REST and SOAP APIs Requirements: - Bachelor’s degree, or equivalent work experience, and knowledge of project management principles. - 3+ years of professional, full-time experience with querying relational databases, preferably TSQL or PL/SQL - Proven experience as an Implementation Specialist, preferably within a similar environment. - Proven ability to maintain focus and work effectively with multiple demands - Knowledgeable on most: (Microsoft SQL database or Oracle database, and report software such as Jasper or Crystal Reports, Microsoft SQL reporting services, Java, Groovy, and Velocity) - Ability to demonstrate learning agility and critical thinking skills - Strong client relationship skills - Ability to work as part of a team to accomplish tasks - Must be able to recognize basic procedural issues as they arise, then escalate appropriately - The ability to learn and apply basic concepts in new situations - Proficiency in the latest web technologies and working knowledge of various operating systems - Excellent analytical skills and time management skills. - Top-notch interpersonal abilities. - Affinity for multitasking with precision. - Ability to travel to client sites. - Experience working within Agile teams or formal training in Scrum or Agile methodologies is considered a strong asset. Preferred Qualifications: - Excellent Customer Service - Industry knowledge in Litigation The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties; additional responsibilities may be assigned. At this time, we are only able to consider candidates who are Canadian or U.S. citizens or permanent residents due to employment authorization requirements. We are unable to provide visa sponsorship or work authorization support for this position. Why Journal Technologies? Visit www.journaltech.com/careers for more information, but highlights include: - Competitive compensation based on skills, experience, and years of service. - Quality medical, dental and vision coverage. - Competitive paid time off as well as paid holiday time. - 401(k) retirement (US) and GRRSP (CDN) programs. - Annual professional development funds - $1,500 USD annual per employee. - Book subscriptions with an extensive library in each office for personal and professional growth. - Flexible working hours which you can coordinate with your supervisor. - Ability for employees to work from a remote location (e.g., home) or office. - Personal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities as well as other issues important to the employees. - Travel opportunities between Journal Technology offices and with clients. - We provide technology that matters in the world, and we're a stable employer comprised of quality people, with a commitment to investing in our people. - The salary range posted for this position, which reflects a good-faith estimate of the base salary we reasonably expect to offer a successful candidate upon hire. Final compensation will be based on job-related factors, including qualifications, experience, geographic location, and internal compensation considerations.

Role Description Journal Technologies is looking for a high-energy, results-oriented project professional to work on implementation projects for our growing software and services company. A successful candidate will have a background in software rollouts including: - Requirements gathering - Environment setup - Install, configuration/development - Training, go-live, and support The Software Implementation Specialist (SIS) will work as a key member of the eCourt team. The SIS is responsible for delivering contracted products and services such as reports, business rules, and general software configuration. The SIS will interact with customers as a primary representative for Journal Technologies and coordinate and complete various activities in the configuration process. The Software Implementation Specialist will be a standing expert on Journal Technologies’ product offerings, our internal implementation processes, and the customer’s business processes. - Configure and customize case management software by designing and implementing forms (screens), searches, user permissions, and workflow steps to meet client requirements. - Develop, extend, and optimize business rules within the software using Groovy and Velocity. - Support and enhance data conversion and integration activities by: - Analyzing client data specifications and performing data mapping to system requirements. - Reviewing and validating data conversion files for accuracy and integrity. - Designing and executing validation processes to ensure data quality. - Identifying, escalating, and recommending solutions for discrepancies or errors. - Contribute to document and report development by: - Analyzing client reporting and document requirements. - Drafting technical specifications and assisting in the design and development of reports using Jasper, Crystal Reports, or Microsoft SQL Reporting Services. - Gathering requirements and participating in document template development (e.g., eSeries templates, JDA). - Provide technical training and support by: - Assisting in conducting administrative and end-user training sessions (on-site or online). - Delivering advanced technical support during go-live events, including troubleshooting system-level issues and submitting bug tickets when defects are identified. - Design, execute, and optimize test plans based on configuration and customization tasks, including unit testing and end-to-end testing of integrated workflows. - Troubleshoot system issues by interpreting server and application logs, diagnosing root causes, applying technical judgment to resolve issues, and escalating when appropriate. - Contribute to solution optimization by identifying opportunities for efficiency, scalability, and maintainability in implemented configurations and customizations. - Establish and reinforce best practices for configuration, coding standards, and system testing. - Collaborate with cross-functional project teams including project managers, implementation specialists, and developers. - Ensure compliance with workflows, standards, and security requirements. - Continue developing technical expertise in databases, reporting tools, system configuration, and scripting languages through training and mentorship. Qualifications - Bachelor’s degree, or equivalent work experience, and knowledge of project management principles. - 9+ years of professional, full-time experience working with relational databases, preferably T-SQL or PL/SQL. - Demonstrated experience as an Implementation Specialist or in a software deployment/systems integration role. - Proven ability as an analytical thinker, capable of evaluating complex problems. - Strong verbal and written communication skills for technical audiences, peers, and clients. - Proven experience as an Implementation Specialist, preferably within a similar environment. - Proven ability to maintain focus and work effectively with multiple demands. - Knowledgeable on most: Microsoft SQL database or Oracle database, report software such as Jasper or Crystal Reports, Microsoft SQL reporting services, Java, Groovy, and Velocity. - Ability to demonstrate learning agility and critical thinking skills. - Strong client relationship skills. - Ability to work as part of a team to accomplish tasks. - Must be able to recognize basic procedural issues as they arise, then escalate appropriately. - The ability to learn and apply basic concepts in new situations. - Proficiency in the latest web technologies and working knowledge of various operating systems. - Excellent analytical skills and time management skills. - Top-notch interpersonal abilities. - Affinity for multitasking with precision. Requirements - Hands-on experience with systems analysis and software customization. - Ability to read, interpret, and troubleshoot server and application logs. - Understanding of computer networks, including firewalls, routing, and data exchanges. - Proven ability to design, document, and execute test plans. - Demonstrated ability to work independently while collaborating effectively within project teams. - Experience mentoring and training junior staff. - Must be able to travel as needed to support project implementations, training, and go-live events. Benefits - Competitive compensation. - Quality medical, dental and vision coverage. - Competitive paid time off as well as paid holiday time. - 401(k) retirement (US) and GRRSP (CDN) programs. - Annual professional development funds - $1,500 USD annual per employee. - Book subscriptions with an extensive library in each office for personal and professional growth. - Flexible working hours which you can coordinate with your supervisor. - Ability for employees to work from a remote location (e.g., home) or office. - Personal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities. - Travel opportunities between Journal Technology offices and with clients.

• Develop and execute an innovation roadmap in close coordination with Product Management, Professional Services, Support, Engineering, and Journal Labs technical leadership, incorporating industry advancements and customer needs through a understanding of Journal Technologies’ products, platform architecture, and justice-domain workflows. • Actively engage with the innovation ecosystem including clients, partners, staff, and market trends to surface and translate innovative ideas into actionable opportunities for the organization. • Lead the exploration and responsible adoption of emerging technologies, including generative AI, ensuring solutions are practical, scalable, and aligned with Journal’s mission and values. • Oversee the full operational lifecycle of innovation initiatives, from concept development and experimentation through execution and integration, delivering results with speed and clarity. • Partner closely with product, engineering, implementation, client success, and other teams to embed innovation into core business processes and foster a culture of continuous improvement. • Build, lead, and mentor a high-performing team (either directly or indirectly managing) focused on research, experimentation, and delivering innovative solutions that support business and customer outcomes. • Communicate innovation priorities and progress in a clear and consistent manner, helping stakeholders across the organization stay aligned on direction, timing, and outcomes. • Design, lead, and evolve Journal Technologies’ internal InventFest program, hosted multiple times per year, to generate, surface, and accelerate innovative ideas from across the organization. • Foster a culture of experimentation by creating structured opportunities for staff at all levels to contribute ideas, collaborate across teams, and explore new technologies or solutions.