Role Description ACI is a Woman-Owned Small Business professional services provider of engineering and technical services to the United States Government. We seek an experienced, self-starting Technical Writer to serve as a part of the Company’s Government Programs team, which supports CPE Enterprise Software and Services. As an ACI Technical Writer, you will have opportunities to interface with senior level customers, Warfighters, and leadership while performing the following functions: - Prepares/manages the development and updating of documentation in the form of Architecture and Component diagrams, Technical Diagrams, User Guides, Software Bill of Materials (SBOM), and Cybersecurity processes and protections. - Works with the customer and engineers to produce and improve project/product onboarding documentation, create intuitive graphical representations of the software ecosystem and document maintenance/management procedures for a variety of Cloud services. - Utilize existing work-management tools such as Azure DevOps to document work and processes, while also advising the customer on documentation tools and process improvement opportunities. - Works directly with the customer to set priorities and ensures that the work products conform to company and customer standards. - Carries out projects assigned by Team Leads pertaining to team functions, requiring research and investigation. A Technical Writer who fits our team is: - Dynamic: contributes energy and enthusiasm to our daily tasks, to the team’s interactions, and to the Company’s mission. - Thorough: possesses an unparalleled work ethic; produces complete, even polished products; persistent; mission-focused; asks “Why?” as often as necessary to get to the root of the matter. - Mature: respects others’ opinions, beliefs, and culture; listens to ideas, shares thoughts, and works independently and together to contribute insights to the company’s leaders. - Forthright: speaks with conviction; argues based on understanding, respectfully. - Inquisitive: seeks deeper explanations of how systems work, not the surface-level description of the actors involved; goes beyond “stick-fetching” to connect the unconnected. - Timely: shows up, ready to think, prepared to get on with the day’s assignments; contributes analytical insights that meet time-sensitive, reasonable requests. - Honest: knows what’s right, what’s legal, what’s appropriate; conducts himself/herself accordingly. Qualifications - Due to the sensitive nature of this work, a US Government security clearance is required, and all applicants must provide proof of U.S. Citizenship. - Must currently possess or have the ability to obtain a Secret security clearance. - High School Diploma and 10 years of relevant experience, or - Associate’s degree with seven years of relevant experience, or - Bachelor’s degree in a related field and one year of relevant experience, or - Master's degree in a related field and no experience. - Excellent communications skills, both written and oral. - Strong knowledge of Adobe Acrobat. - Strong knowledge of Microsoft Suite of Software. - Basic knowledge of DevOps tools, such as Azure Dev Ops (ADO). - Basic knowledge of Windows and Linux. - Basic familiarity with Cloud ecosystems and architectures. Preferred Qualifications - Knowledge and experience with Department of Defense networks, systems and processes. - Experience with the Government’s EMASS, RMF, and or ATO/ATT processes and tools. - Experience with Oracle Cloud ecosystems. - Experience working with Government Cloud providers, such as ECMA. - Familiarity with Soldier and/or other Army Mission Command and Control systems. - Exposure to Software engineering processes/tools/methods, Software design, test, development, and/or support, Cloud Services, Cloud Service management tools, and networking. - Experience in Technical Writing pertaining to software products, such as Architecture/Network Diagrams, Technical Process/Procedure Documents, Onboarding/Tutorial lessons, and cybersecurity threat/protection/mitigation descriptions. Benefits - Competitive salary. - Comprehensive Medical, Dental, and Vision plans. - Group Life and Voluntary Life Insurance plans. - Retirement Savings Plan. - Paid Time Off. - Paid Parental Leave. - Tuition and Professional Development Reimbursement Program.

About Boomi and What Makes Us Special Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more. Overview: This position is part of the Solution Engineering Operations team that supports the Global Solution Engineering organization in delivering high-quality, scalable RFx responses. The role focuses on contributing to the development of accurate, compelling, and consistent technical responses, while working closely with cross-functional stakeholders across sales, presales, product, security, and legal teams. The individual will play a key role in ensuring submissions are well-structured, aligned with Boomi’s value proposition, and delivered within defined timelines. Success in this role requires strong organizational skills, attention to detail, and the ability to translate technical capabilities into clear, customer-facing narratives. A solid foundation in integration and iPaaS technologies, along with sound technical judgment and effective collaboration, is essential to support high-quality proposal outcomes. Key Responsibilities: - Contribute to RFx processes (RFPs, RFIs, and security questionnaires) by supporting planning, coordination, and the timely delivery of high-quality responses - Manage assigned sections or workstreams within RFx submissions, ensuring accuracy, completeness, and alignment with overall response strategy - Develop, review, and refine technical content across Boomi capabilities, including Integration & Automation, API Management, Data Management, and AI - Translate technical concepts into clear, concise, and customer-facing responses while maintaining consistency in messaging and tone - Collaborate with Account Executives, Sales Engineers, Product teams, Security, Legal, and other SMEs to gather inputs and validate technical content - Contribute to the maintenance and continuous improvement of reusable content libraries, templates, and standard responses - Identify opportunities for content reuse, standardization, and efficiency in the proposal development process - Ensure technical responses are aligned with customer requirements by collaborating with presales and solution engineering teams for context and validation - Aligned working schedule to maintain key overlap with US EST hours for cross-regional engagement. Required Skills & Experience: - B.E./B.Tech degree (or equivalent practical experience) - 10–16 years of professional experience in presales, solution engineering, RFx/proposal development, or related roles - Good understanding of the Boomi platform, including Integration, API Management, Master Data Hub, and AI capabilities - Strong, hands-on understanding of the Boomi platform, including Integration, API Management, Master Data Hub, and AI capabilities. - Strong familiarity with the RFx lifecycle, and demonstrated experience managing or contributing to technical RFP/RFI responses. - Effective communication and stakeholder collaboration skills, with the ability to work across functions and geographies - Experience working in fast-paced environments with distributed/global teams - Ability to manage multiple deliverables and timelines with a high level of accountability - Understanding of SaaS/cloud-based architectures and enterprise IT landscapes Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities. All employment decisions are based on business needs, job requirements, and individual qualifications. Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.

Role Description The Technical Services Veterinarian, Livestock provides technical support for assigned products and geography in New Zealand. This is a field-based role reporting to the Technical Services Lead, Livestock. What You Will Do - Provide technical comparisons vs competitors and highlight product benefits - Deliver timely technical support and on-the-job training to the sales team - Identify and close knowledge gaps within the sales team - Work with Territory Managers to identify market needs and develop local strategies - Advise farmers, resellers and veterinarians on correct product use - Respond to technical enquiries and source required information - Produce technical writing including trial reports, articles and bulletins - Maintain up-to-date knowledge of products, veterinary medicine and farming practice - Monitor competitor technical developments and advise Technical Manager of impacts - Lead investigation and resolution of adverse events and manage PV casework per policy - Accompany sales on customer visits and provide product, disease and systems training to sales, marketing and customer service teams - Design and run marketing trials, analyse data and coordinate publication with R&D - Support R&D projects with field assistance, technical evaluations and regulatory input - Liaise with veterinarians, research groups, MPI contacts, distributors and end users - Provide technical input on complaints and adverse reactions - Maintain and develop technical manuals and training materials - Represent the business in industry technical forums and educational presentations - Ensure compliance with all relevant Acts, policies and procedures Qualifications - Bachelor of Veterinary Science essential - Extensive proven prior experience in the livestock veterinary industry essential, preferably in New Zealand - Experience in the Animal Health industry preferred - Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint) - Excellent communication, presentation and organisational skills - Self-starter who works well with minimal supervision - Ability to work under pressure to meet deadlines Requirements - Role will require approximately 60% travel Benefits - Field autonomy to lead technical initiatives with direct impact across NZ - Hands-on R&D exposure and real-world trials to accelerate your technical expertise - Strategic influence working with sales, R&D and regulators to shape product success - Career mobility into specialist, leadership or cross-functional roles through visible results - Collaborative network of vets, farmers and industry leaders driving practical outcomes

Role Description The Senior Team Lead, Technical Services is a developing management role, responsible for ensuring the provision of a service to clients ensuring that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. The primary objective of this role is to ensure zero missed service level agreement conditions and the achievement of client satisfaction through assisting with the planning, building and supporting of technology solutions. The Senior Team Lead, Technical Services focuses on ensuring all lines of support for complex incidents, requests, events and/or problems through the effective management and leadership of a team of Engineers and/or Specialists. This is a people management role responsible for providing guidance, mentorship, and fostering a collaborative and high-performing work environment. Key Responsibilities - Provides operational leadership team to a team of individuals accountable for service offer management. - Sets the standard for client satisfaction and assists with the development of client service policies, procedures and standards that will ensure the continued satisfaction of our clients. - Investigates and solves client problems which have been escalated by the team. - Assists with the preparation of bids and proposals to clients and remains up to date with deals in the pipeline to ensure a smooth transition from Sales to Delivery. - Ensures that assigned infrastructure at the client site is configured, installed, tested and operational. - Investigates all line support calls and identifies the root cause of incidents, events and problems to ensure proactive future management. - Takes full ownership for managing the escalated incidents, requests, events and/or problems to resolution within the service level conditions. - Provides continuous feedback to clients and affected parties and updates all systems and/or portals as prescribed by company procedures. - Follows the required handover procedures for shift changes to ensure service continuity and manages resource allocation to achieve service level agreements. - Assists with the analysis of statistics and other data to determine the level of client service provided. - Contributes to and assists with the maintenance of the information technology site plan. - Assists with the identification of user and employee training requirements. Qualifications - Seasoned knowledge of technical services, IT service management, and related technologies. - Ability to stay up to date with industry trends, emerging technologies, and best practices. - Seasoned knowledge of technical services concepts, IT service management (ITSM) practices, and industry best practices. - Seasoned understanding of various information technology domains, including infrastructure, cloud services, cybersecurity, application management, networks, data center and collaboration. - Good client-facing and communication skills, with the ability to build and maintain strong client relationships. - Developing management qualities, including the ability to learn the skills to inspire and mentor a team. - Displays the ability to facilitate presentation of technical and complex matters to a diverse audience. - Ability to analyze data and produce reports on issues and recommend resolutions. - Ability to multi-task, set priorities and meet deadlines. - Seasoned knowledge of ITIL (Information Technology Infrastructure Library) practices is desirable. - Ability to work collaboratively with cross-functional teams and stakeholders. Academic Qualifications and Certifications - Bachelor's degree or equivalent in Business or Information Technology or related field. - Master’s degree or equivalent in Information Technology or Business Administration preferred. - ITIL certification is desirable. - Relevant technical certifications as required. Required Experience - Solid experience in similar role within a related global technology environment. - Moderate level of experience operationally managing a technical team. - Solid experience dealing with clients and managing service levels. - Solid stakeholder engagement experience at all levels in the organization. Workplace Type Remote Working Company Description NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.