Found

• Lead Found's consumer growth engine and define how we reach, convert, and retain millions of future members. • Own paid acquisition, growth experimentation, creative strategy, and conversion optimization end-to-end. • Partner with brand, product, clinical, finance, and external partners to drive efficient, durable member growth. • Report directly to the VP of Strategy, BizOps & Growth and sit on the broader growth leadership group. • Set the strategy, own the P&L of growth, and stay close enough to the work to ship tests, pressure-test creative, and unblock execution yourself. • Build and prioritize testing roadmaps across channels, creatives, and landing pages.

• Lead the exploration, prioritization, and development of new metabolic health offerings and longevity protocols. • Serve as the clinical source of truth for Legal and Compliance regarding company and practice matters. • Partner closely with the CEO, the Chief Medical Officer, the Executive Leadership Team (ELT) and Medical Advisors to align clinical innovation with organizational goals. • Evaluate and maintain high-level clinical relationships with external partners, such as pharmacies, diagnostics and care solutions that are or will be part of the formulary and care protocols of Found Health. • Generate clinical perspective documents to guide new offerings. • Ensure all clinical designs maintain high standards of care and medical safety while enabling a seamless user experience. • Provide the "clinical blueprint" for the Product team, while collaborating with the AMD and Clinical Ops Lead on the implementation of technical requirements. • Evolve Found training programs for clinicians to ensure they can deliver differentiated, consistent, and high quality care to our patients. Partner closely with the Product team to lower barriers to access and find creative ways to deliver a delightful user experience. • Accountable for creation and adoption of all Clinical Practice Guidelines (CGLs). • Accountable for performance of all clinicians, ensuring the delivery of a high-quality standardized care experience to all patients, adherence to Found company and clinical guidelines, and maintaining a high quality, cost effective practice in line with industry standards. • Oversee the Associate Medical Director in their management of Clinical Quality (e.g., chart audits) and the creation of provider education. • Drive the overall practice-wide adoption of clinical guidelines and protocols.

• Serve as primary point of contact for external counsel across multiple firms (cooperating directly with the CEO) • Review and approve legal invoices; analyze spend and cooperate with CEO on an intermittent basis • Coordinate legal meetings and route questions to appropriate counsel • Draft and negotiate consulting agreements, separation agreements, vendor agreements, and partnership agreements • Review, issue-spot, and redline incoming contracts, flagging key risks • Manage contract templates (NDAs, MSAs, BAAs) and DocuSign execution process • Coordinate board meetings and draft board resolutions for equity grants and material agreements • Maintain corporate records and bylaws • Work with Carta on stock plan administration and equity documentation • Triage and address legal inquiries across the organization, escalating when needed • Manage legal email inboxes and registered agent communications • Identify opportunities to streamline legal processes and implement tools (e.g., CLM system) • Provide paralegal support including litigation holds, document management, and tracking filing deadlines • Monitor FDA enforcement actions and regulatory updates for telehealth and compounded medications • Coordinate litigation matters and insurance claims with external counsel • Partner with People Ops on employment agreements and contractor arrangements • Collaborate cross-functionally with Finance, Clinical Operations, and IT/Security

• Own pre-purchase lifecycle. • You design canvases, build segments, QA push/SMS/email, manage suppressions, and obsess over deliverability. • Set up the measurement framework. • Use AirOps, Claude, and other AI tools to accelerate ideation, drafting, segmentation, and QA. • Work with Product and Clinical on launch comms (new medications, new states, new offerings). • Fair-balance messaging, medication disclosures, and platform-policy-safe language. • In months 6–12, take on onboarding (Day 0–60), adherence and side-effect support, 28-day refill cadences, and save/retain motions.

• Oversee clinical innovation and practice for the virtual platform. • Partner with the Chief Medical Officer for high-quality care delivery. • Lead exploration and development of new metabolic health offerings. • Serve as the clinical source of truth for Legal and Compliance. • Collaborate with executive leadership and medical advisors for alignment on clinical innovation. • Evaluate and maintain clinical relationships with external partners. • Generate clinical perspective documents to guide offerings. • Ensure all designs maintain high standards of care and medical safety. • Accountable for creation and adoption of Clinical Practice Guidelines. • Drive overall adoption of clinical guidelines and protocols.

• Own the end-to-end creative intake and prioritization process across all marketing requests • Build and maintain trafficking workflows to coordinate deliverables across agencies and freelancers • Establish clear briefing standards, timelines, and feedback loops to reduce revision cycles • Track creative project status and proactively surface blockers to marketing leadership • Develop and iterate on systems that improve team-wide visibility into creative pipeline • Provide rapid-turn design execution across channel needs • Produce high-quality assets including social graphics, email templates, and landing page visuals • Comfortable leveraging AI tools to accelerate and scale creative production • Maintain and evolve a scalable asset library and design template system for internal use • Improve testing velocity by reducing reliance on external creative turnaround for iterative content • Serve as a brand guardian, reviewing assets across teams to ensure visual and tonal alignment and compliance • Maintain and update brand guidelines documentation as the visual identity evolves • Audit creative output across agencies and freelancers, providing actionable feedback to close gaps • Partner with marketing leadership to codify standards for new channels and formats • Manage day-to-day relationships with agencies and freelance designers • Oversee onboarding, scoping, and performance tracking for external creative partners • Ensure external partners are briefed efficiently and delivering against timelines and quality standards • Identify opportunities to reduce external dependency over time by building internal capability

• Lead the creation and execution of social content strategies that drive engagement, advocacy, and growth across Instagram, TikTok, Reddit, and other priority channels. • Collaborate with marketing and creative teams to conceptualize, produce, and publish compelling social content that resonates with Found’s community. • Proactively monitor social conversations, responding to comments, DMs, and mentions in a timely, on-brand, and compliant way to keep content relevant and engaging. • Identify trending topics, sentiment shifts, and emerging narratives to inform content ideation, campaign planning, and social strategy. • Surface and amplify member success stories, testimonials, and organic advocacy through original posts, repurposed content, and creative storytelling formats. • Maintain and evolve social voice and content guidelines to ensure consistency, authenticity, and community resonance across platforms. • Support escalation protocols for issues requiring support, clinical, or PR response. • Regularly share community insights with Product, Clinical, and Marketing teams to inform roadmap and messaging. • Flag early indicators of potential reputation issues or emerging crises to marketing leadership. • Partner with the Member Experience team to ensure handoffs are seamless and member experience is protected. • Track review volume, sentiment trends, and escalation patterns across platforms. • Support day-to-day communication and relationship management with Found's creator and ambassador network, in close coordination with Found's creator agency. • Coordinate content approvals, asset sharing, and campaign participation for creator partners. • Serve as an internal point of contact for agency workflows, ensuring briefs, timelines, and deliverables stay on track. • Help maintain a pipeline of community-sourced voices who can authentically represent the Found experience.

• Lead the creation and execution of social content strategies that drive engagement, advocacy, and growth across Instagram, TikTok, Reddit, and other priority channels. • Collaborate with marketing and creative teams to conceptualize, produce, and publish compelling social content that resonates with Found’s community. • Proactively monitor social conversations, responding to comments, DMs, and mentions in a timely, on-brand, and compliant way to keep content relevant and engaging. • Identify trending topics, sentiment shifts, and emerging narratives to inform content ideation, campaign planning, and social strategy. • Surface and amplify member success stories, testimonials, and organic advocacy through original posts, repurposed content, and creative storytelling formats. • Maintain and evolve social voice and content guidelines to ensure consistency, authenticity, and community resonance across platforms. • Support escalation protocols for issues requiring support, clinical, or PR response • Regularly share community insights with Product, Clinical, and Marketing teams to inform roadmap and messaging • Flag early indicators of potential reputation issues or emerging crises to marketing leadership • Partner with the Member Experience team to ensure handoffs are seamless and member experience is protected • Track review volume, sentiment trends, and escalation patterns across platforms • Support day-to-day communication and relationship management with Found's creator and ambassador network, in close coordination with Found's creator agency • Coordinate content approvals, asset sharing, and campaign participation for creator partners • Serve as an internal point of contact for agency workflows, ensuring briefs, timelines, and deliverables stay on track • Help maintain a pipeline of community-sourced voices who can authentically represent the Found experience

• Own core levers of Found’s consumer growth engine. • Improve CAC, payback, and member growth across the funnel. • Work closely with agencies, internal teams, and leadership. • Report directly to the VP of Strategy, BizOps & Growth and help define how Found acquires and converts members. • Set and execute paid media strategies. • Analyze attribution, conversion, and cohort data to identify growth opportunities. • Partner with creative, product, and agency teams to develop high-performing ad concepts and landing experiences. • Build and prioritize testing roadmaps. • Improve lead-to-conversion performance through better segmentation, messaging, and automation. • Identify and test new channels, partners, and growth initiatives.

• Define and execute the data analytics vision for the entire company, ensuring our modern data stack scales with our business needs. • Develop the frameworks and metrics to measure success across Growth, Product, Revenue, Clinical, Member Experience, and Operations. • Own hands-on analytics: writing SQL, building dbt models, and creating the high-level dashboards that drive our most critical business decisions. • Support OKR goal-setting, tracking and reporting by delivering actionable insights on progress against company-wide goals and strategic objectives. • Collaborate with engineering to contribute to data methodologies, roadmap planning and understand nuances to our data • Build the team: transition from a solo contributor to a leader by attracting, mentoring & retaining a highly effective & efficient data team as we scale.