This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Specialist, Member & Community Interventions implements new and existing clinical quality member intervention initiatives including all lines of business (Medicare, Marketplace, Medicaid). - Executes health plan’s member and community quality focused interventions and programs in accordance with prescribed program standards - Conducts data collection and monitors intervention activity including key performance measurement activities - Reports intervention outcomes and supports continuous improvement of intervention processes and outcomes - Implements evidence-based and data-informed key member intervention strategies - Monitors and ensures that key member intervention activities are completed on time and accurately - Writes narrative reports to interpret regulatory specifications and document findings - Creates, manages, and/or compiles the required documentation to maintain critical program milestones - Participates in quality improvement activities and discussions with other departments - Supports provision of high-quality clinical care and services by facilitating relationships with community-based organizations - Evaluates project/program activities and results to identify opportunities for improvement - Surfaces to the Manager and Director any gaps in processes that may require remediation - Demonstrates flexibility and maintains a positive outlook - Other tasks, duties, projects, and programs as assigned - This position may require same-day out-of-office travel 0 - 80% of the time - This position may require multiple days out-of-town overnight travel on occasion Qualifications - Associate’s degree or equivalent combination of education and work experience - 1-3 years’ experience in healthcare with 1-year experience in health plan quality member interventions, managed care, or equivalent experience - Demonstrated solid business writing experience - Operational knowledge and experience with Excel and Visio (flow chart equivalent) - Excellent problem-solving skills Requirements - Bachelor’s Degree in preferred field: Nursing, Social Work, Clinical Quality, Public Health, or Healthcare Administration - 1 year of experience in Medicare and in Medicaid managed care - Certified Professional in Health Quality (CPHQ) - Nursing License (RN may be preferred for specific roles) - Certified HEDIS Compliance Auditor (CHCA) Benefits - Molina Healthcare offers a competitive benefits and compensation package

• Acting as the primary point of contact for members within The Contrarian Community Slack workspace, promptly addressing inquiries, concerns, and feedback • Fostering a positive and supportive community environment by actively engaging with members, initiating discussions, and encouraging participation in community activities • Monitoring community discussions, identifying emerging trends, and escalating issues or feedback to the appropriate team members for resolution • Helping members find and utilize resources made available as part of their Contrarian Community membership • Connecting members with other members and/or community experts • Collaborating closely with other members of the team to develop and implement strategies for increasing community engagement and retention • Assisting with the organization and facilitation of virtual events, workshops, and Q&A sessions to enhance member experience and promote knowledge sharing • Maintaining up-to-date knowledge of Contrarian Thinking's product offerings, features, and updates to effectively assist members and provide accurate information • Proactively identifying opportunities to improve community processes, workflows, and communication channels to enhance overall efficiency and member satisfaction

About Keystone Keystone is a rapidly growing insurance brokerage platform partnering with independent agencies across the United States. Keystone provides strategic resources, capital investment, and operational support to drive sustainable growth, empowering agencies to maintain their identity while accessing best-in-class tools in finance, HR, sales, and M&A integration. The leadership team brings over a century of combined industry expertise, fostering collaboration, innovation, and long-term value. For more information please visit: https://mykeystone.com/. Operations Training Manager Position Overview: The Operations Training Manager will play a critical role in enabling transformation – designing, delivering, and optimizing training programs that support agencies through change, ensure successful adoption of new systems, and build ongoing capabilities across our growing organization. This role combines strategic vision, operational excellence, and people leadership. The Training Manager will oversee a team responsible for delivering role‑based and line‑of‑business‑specific training across core workflows, tools, and resources that shape the client experience. Key Responsibilities: People Leadership & Team Management - Lead, coach, and develop a team of trainers focused on role‑based and line‑of‑business workflows, tools, and client‑service processes. - Ensure consistent, high‑quality training delivery across all programs and channels. - Set clear priorities, manage capacity, and support professional development within the team. - Create a culture of continuous improvement, collaboration, and learner‑centric design. Transformation & Unified Tech Stack Training - Design and implement the end‑to‑end training strategy that supports the transition of all agencies to the unified technology platform (AMS, CRM, quoting, servicing, workflow tools, etc.). - Build training programs that integrate operational workflows with technology utilization, so agencies understand both process and system expectations. - Deliver virtual and in-person training sessions, demos, and reinforcement activities. - Produce supporting materials including job aids, guides, eLearning, micro-learning, videos, and playbooks. - Align training delivery to broader change plans, communications, and field readiness strategies. - Lead ongoing reinforcement training, optimization sessions, and focused workshops to strengthen proficiency. - Use adoption data and agency performance metrics to identify opportunities for training improvements. - Act as an internal expert on the unified tech stack and workflow standards. M&A Conversion Training - Develop and deliver tailored training programs that support newly acquired agencies through system conversion and process integration. - Work closely with integration teams to ensure new acquisitions receive clear, consistent, and supportive training experiences. - Customize training plans based on agency readiness, size, and complexity. Collaboration & Cross‑Functional Alignment - Collaborate cross‑functionally with Line of Business Product Owners, the Director of Agency Systems & Solutions, and Field Support Groups to ensure training aligns with workflows, tools, system enhancements, and rollout needs. - Serve as a key partner during system implementations, product enhancements, and enterprise solution updates. - Gather feedback and insights from stakeholders to continuously refine programs. Workforce Development & Onboarding Programs - Build and own scalable onboarding programs for: - New-to-industry hires (insurance fundamentals, workflows, systems, servicing standards) - Experienced service employees (advanced tools, carrier processes, role-based workflows) - Establish learning paths for CSRs, account managers, and other non-production agency roles. - Ensure all learning experiences reflect industry best practices, adult learning principles, and organizational standards. Required Qualifications: - 5+ years of experience in training, learning & development, instructional design, or enablement - Experience in the insurance industry (Property & Casualty and Employee Benefits, Life, and Health) - Prior leadership experience – managing trainers, facilitators, or instructional designers - Strong facilitation skills with experience training diverse operational teams - Proven ability to create learning content across multiple formats - Experience supporting change, technology rollouts, or workflow redesign - Excellent communication, project management, and stakeholder management skills - Willingness to travel approximately 50-75% - Ability to pass a criminal background check, as permitted by law Preferred Qualifications: - Insurance licensing or industry certifications (e.g., P&C License, CISR, CIC) - Experience with agency management technology, with preferred experience in Applied Epic - Familiarity with M&A integration or system conversion - Knowledge of adult learning methodologies and evaluation frameworks Remote/Hybrid Work Environment: Preference given to candidates in Eastern or Central U.S. time zones Salary Transparency Statement: In accordance with state and local pay transparency laws, we will provide the applicable salary range upon request to candidates who reside in jurisdictions where such disclosure is required. Benefits: - Competitive Salary - Health Insurance Plans (PPO, HSA, Copay Options) - Dental Insurance - Vision Insurance - Company Paid Disability Insurance - Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance - 401(k) with Safe Harbor Match - Paid Time Off - Paid Holidays No Solicitation Notification to Agencies: Please note that Keystone and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone will not consider or approve payment to any third parties for hires made.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a dynamic and self-motivated Thought Leader Liaison to lead field marketing efforts, including Key Opinion Leader identification and management, speaker bureau management, and local/ regional patient advocacy engagements. The ideal candidate will bring a strong field marketing background, excellent communication skills, and a proven ability to build meaningful relationships with both healthcare professionals and patients. - KOL (Key Opinion Leader) Healthcare Provider Identification and Engagement - Market Insight Gathering on current disease management landscape - Speaker Bureau Management, including HCP Speaker Identification, Engagement and Training and HCP Speaker Bureau Content Creation - HCP and Patient Congress Engagements, including KOL interactions with Invivyd Leadership - Support and Execution of Strategic Marketing Initiatives - Proactive interactions with KOLs to validate and optimize brand strategies - Collaboration on the development of HCP and Patient marketing materials to support effective HCP and Patient Engagement - Collaboration with local/ regional advocacy groups to develop and coordinate community engagement webinars aimed at improving patient awareness and understanding of the disease and management options Qualifications - 7+ years of experience in pharmaceutical or biotechnology sales, or, with a focus on institutional customers - Field marketing or HCP marketing experience - In-depth knowledge of the healthcare industry, specifically institutional accounts - Experience in hematology, transplant, rheumatology, and Infectious disease preferred - Proven track record of successfully managing Key Opinion Leaders and complex accounts - Proven record of meeting or exceeding business KPIs - Analytical mindset with the ability to interpret data, market trends, and customer insights - Experience working in Veeva and CRM systems and sales analytics tools - Ability to travel as required up to ~75% of the time to meet with customers and attend industry events Company Description At Invivyd, Inc., we take those numbers very seriously and we come to work each day on a mission to deliver protection from serious viral infectious diseases, beginning with SARS-CoV-2. Invivyd deploys a proprietary integrated technology platform unique in the industry designed to assess, monitor, develop, and adapt to create best in class antibodies. - In March 2024, Invivyd received emergency use authorization (EUA) from the U.S. FDA for a monoclonal antibody (mAb) in its pipeline of innovative antibody candidates. - In October 2025, the FDA cleared the company's Investigational New Drug (IND) application and provided feedback to advance the company's REVOLUTION clinical program, Invivyd's development program for VYD2311, a vaccine alternative monoclonal antibody being investigated for the prevention of COVID-19.