Improving our members’ health through comprehensive, personalized metabolic care
Creative Operations & Design Manager
Location
United States
Posted
95 days ago
Salary
0
Seniority
Senior
Job Description
Creative Operations & Design Manager
Found
• Own the end-to-end creative intake and prioritization process across all marketing requests • Build and maintain trafficking workflows to coordinate deliverables across agencies and freelancers • Establish clear briefing standards, timelines, and feedback loops to reduce revision cycles • Track creative project status and proactively surface blockers to marketing leadership • Develop and iterate on systems that improve team-wide visibility into creative pipeline • Provide rapid-turn design execution across channel needs • Produce high-quality assets including social graphics, email templates, and landing page visuals • Comfortable leveraging AI tools to accelerate and scale creative production • Maintain and evolve a scalable asset library and design template system for internal use • Improve testing velocity by reducing reliance on external creative turnaround for iterative content • Serve as a brand guardian, reviewing assets across teams to ensure visual and tonal alignment and compliance • Maintain and update brand guidelines documentation as the visual identity evolves • Audit creative output across agencies and freelancers, providing actionable feedback to close gaps • Partner with marketing leadership to codify standards for new channels and formats • Manage day-to-day relationships with agencies and freelance designers • Oversee onboarding, scoping, and performance tracking for external creative partners • Ensure external partners are briefed efficiently and delivering against timelines and quality standards • Identify opportunities to reduce external dependency over time by building internal capability
Job Requirements
- 5+ years of experience in creative operations, in-house design, or a hybrid marketing/design role
- Strong hands-on design skills with proficiency in Figma, Canva, Adobe Creative Suite, or equivalent tools
- Demonstrated experience managing creative workflows across internal teams and external vendors
- Ability to produce polished, on-brand assets across digital formats quickly and independently
- Strong project management instincts with experience tracking multiple concurrent workstreams
- Exceptional attention to detail and commitment to brand consistency across touchpoints
- Clear communicator who can give and receive creative feedback constructively.
- Experience in healthcare, consumer tech, or another regulated industry (preferred)
- Familiarity with project management tools (Notion or similar) (preferred)
- Experience scaling creative operations in a high-growth environment (preferred)
- Understanding of performance marketing principles and how creative connects to testing strategy (preferred)
- Self-starter comfortable building systems from scratch and improving processes over time (preferred)
- Genuine interest in how technology can make quality healthcare more accessible (preferred)
Benefits
- Equal Opportunity Employer
- Diversity celebration
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