Role Description The Head of Revenue Intelligence is a strategic thinker with advanced analytical, statistical, and data modeling skills. In this role, you will partner with the leaders across the Revenue organization to translate raw data into high-impact, actionable business strategy. Responsibilities will include: - Defining and owning the core business metrics. - Driving the revenue data model roadmap. - Establishing an experimentation and measurement strategy for sales motions. - Building dynamic, source-of-truth reporting for real-time visibility into KPI pacing, territory-level execution, and foundational pipeline health. - Driving cross-functional alignment between data warehouse teams, business intelligence, and commercial leaders. As the Head of Revenue Intelligence, you are deeply curious, results-oriented, and possess a strong ability to extract narrative insights from messy, disparate datasets. You will: - Translate complex cohort analysis, geo-territory dynamics, or behavioral metrics into simple, strategic recommendations for executive leadership. - Write advanced SQL or build complex financial models while maintaining a macro view for designing a multi-quarter data roadmap. - Prove or disprove business hypotheses through data and optimize the unit economics of the business. - Build a culture of data-driven experimentation across the customer lifecycle. Qualifications - 7+ years of experience in sales analytics, revenue intelligence, business intelligence, or corporate data analytics; leadership or team management experience preferred. - Expert proficiency in SQL and data visualization tools (Looker preferred) with a proven track record of designing executive-facing dashboards. - Proven experience designing complex data visualization models tracking business performance indicators like enterprise KPI pacing, pipeline coverage, and territory performance metrics. - Strong foundational knowledge of statistical analysis and experimentation methodologies (A/B testing, hypothesis testing, regression analysis). - Demonstrated mastery in translating complex data sets into highly digestible, strategic narratives for non-technical executives. - Proven experience coordinating with backend technical groups (Data Engineers, Warehouse Architects) to build business-ready data assets. - High sense of urgency, precision, and the organizational capacity to handle high-stakes ad-hoc requests alongside long-term strategic analytics roadmaps. Requirements - Define, standardize, and own the core business metrics and KPIs across the Revenue organization. - Build automated executive reporting interfaces that provide visibility into intra-quarter KPI pacing and core sales performance. - Lead deep-dive strategic analytics to uncover hidden performance bottlenecks, expansion opportunities, and pipeline anomalies. - Partner with Data Engineering and BI teams to drive the cross-functional coordination of the corporate revenue data model roadmap. - Develop our sales experimentation framework. - Field, prioritize, and execute high-priority ad-hoc data pulls and data validation requests for executive and board-level reporting. - Act as the analytical gatekeeper, ensuring all commercial dashboards, attribution models, and revenue reports are accurate and reliable. - Translate analytical findings into executive-level presentations, delivering actionable strategic recommendations to company leadership. Benefits - The expected salary range for this role is $200,000.00-$220,000.00. - Salary is just one component of TRR’s total rewards package, which may include a bonus program, incentive pay, and benefits.

• Lead the design and architecture of revenue processes • Collaborate with cross-functional teams to implement processes • Ensure effective implementation and management of revenue operations

Role Description Reporting to the PRMO Senior Revenue Manager, the revenue manager coordinates activities performed by the staff responsible for charge capture, coding, charge entry, insurance follow-up, reimbursement analysis, or other PRMO functions within the assigned clinical area. Responsibilities include: - Monitor performance for staff responsible for appointment scheduling, registration, clinic check-in, and clinic collections. - Develop and prepare/utilize reports to track financial and operational performance across the entire spectrum of the revenue cycle for the assigned clinical area. - Review and recommend changes/updates to the department's charge master(s) to maintain fees at levels that maximize reimbursement. - Review and recommend changes to the department's charge capture documents to facilitate accurate and comprehensive billing in compliance with annual CPT/HCPCS and ICD-10 updates. - Identify revenue cycle problems, research/analyze data to resolve issues, identify and select alternatives to address outstanding issues, and implement solutions for improvement. - Work with financial analysts, physicians, and administrative leadership to educate and train providers and staff about coding and other outstanding revenue cycle issues. - Act as a liaison to management and staff in the designated clinical area, Patient Revenue Management Organization (PRMO); Duke University Health System (DUHS); Duke Health Integrated Practice; and third-party payers on revenue cycle activities for assigned areas. - Continuously research, monitor, provide education and implement payer regulations and guidelines related to revenue management activities of the assigned clinical area. - Coordinate revenue management orientation and educational activities of clinical personnel, including providers and staff about coding and other outstanding revenue cycle issues. - Develop and utilize management models to monitor productivity and quality of staff performance. - Train, direct, and coordinate activities of assigned financial analysts/or other employees. - Perform other related duties incidental to the work described herein. Qualifications - Bachelor’s degree required; Master’s degree preferred. - At least 6+ years of relevant Healthcare experience, preferably in Charge Integrity/Revenue Management. - Coding certification (e.g. CCS, CPC, RHIA, RHIT), HFMA CHFP (Certified Healthcare Professional), CRCR (Certified Revenue Cycle Representative), or BSN RN preferred. - Strong leadership capabilities with demonstrated ability to lead, motivate, and collaborate effectively with Hospital leadership. - Strong oral and written communication skills. - Excellent problem-solving, analytical, and technical troubleshooting skills. - Prioritization skills and ability to manage multiple projects concurrently. - Ability to work on a flexible schedule. - Strong research and documentation skills. - Ability to work independently. - Intermediate to expert in Microsoft Excel, PowerPoint, Teams, Word, Visio, and Outlook. Requirements - Manage revenue cycle-related inquiries. - Monitor & manage from key performance indicators. - Monitor & manage reimbursement changes. - Facilitate revenue cycle collaboration and strategic planning activities. - Coordinate and chair revenue-oriented workgroup activities and meetings. - Manage communications among PRMO, hospitals, and physician practices. - Arrange revenue cycle training activities. - Manage revenue and/or compliance requests. - Develop and manage action plans & timelines. - Identify and recruit appropriate resources. - Develop creative solutions. - Specialize & manage revenue cycle functions and Epic Systems applications. Benefits - Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy-related conditions), sexual orientation, or military status. - Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. - All members of our community have a responsibility to uphold these values.

Role Description The Revenue Operations Systems Analyst owns configuration and optimization of the CPQ (RCA) system to enable accurate, efficient, and scalable deal execution across the QTC lifecycle, driving automated approvals, pricing consistency, and improved deal velocity through system-driven governance. This role will work cross-functionally with Sales, Sales Operations, Business Systems/IT, Deal Desk, Finance, and Legal to improve deal velocity, ensure data integrity, and enable scalable growth. - Configure and maintain RCA system components, including product catalog (SKUs, bundles, attributes, and hierarchies), pricing rules, discount structures, and quote templates. - Configure deal approval workflow routing, approval logic, and governance frameworks, including discount thresholds, deal size, complexity, and risk triggers within Salesforce RCA/CML. - Design and build reporting and dashboards using a combination of Salesforce native reporting tools/AI and PowerBI for purposes of tracking metrics and KPIs for the RevOps department. - Work with Business Systems/IT to hand off configurations of system components in order for deployment into PROD. - Enable efficient and scalable deal execution by implementing automated approval mechanisms (“green zone”) and ensuring speed, accuracy, and accountability across deal processing. - Translate business and revenue process requirements into scalable CPQ configurations and workflows aligned to Quote-to-Cash (QTC) standards and commercial KPIs. - Identify and implement opportunities to reduce manual effort, improve efficiency and streamline deal submission, approval, and execution processes and workflows. - Ensure data integrity and consistency across RCA and CRM systems by defining and enforcing data standards, validation rules, and required fields. - Support audit, compliance, and governance requirements through system controls, approval tracking, and change history management. - Partner cross-functionally with Sales, Sales Ops, RevOps, Deal Desk, Finance, and Legal to align quoting, contracting, and billing processes. - Monitor routing efficiency, and approval cycle times, driving continuous improvement of deal workflows and outcomes in consultation with Deal Desk. - Perform additional duties as required. Qualifications - Bachelor’s degree in Business, Finance, Information Systems, or a related field. - 3–5+ years of experience in Revenue Operations, Sales Operations, or CPQ/CRM systems administration. - Hands-on experience configuring Salesforce RCA including product setup, pricing rules, and approval workflow automation. - Strong understanding of Quote-to-Cash processes, including quoting, approvals, contracting, and billing integration. - Ability to translate business requirements into system configurations and scalable workflows. - Strong analytical and problem-solving skills with attention to detail. - Data-driven mindset and experience identifying and resolving process inefficiencies. - Proven ability to collaborate with cross-functional teams and clearly communicate system logic. - Familiarity with pricing governance, deal desk operations, or revenue recognition concepts preferred. Benefits - Competitive benefits and salaries. - Personal and professional development opportunities. - Flexibility. - Much more! Company Description At Fortra, we’re breaking the attack chain. Ready to join us? Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn.