• Responsible for providing quality service by accurately and respectfully responding to telephonic, written and electronic inquiries from employees/members, providers and clients • Seamlessly navigate multiple system applications/screens, various resources and tools to accurately respond to inquiries while on the phone • Thoroughly and accurately document all inquiries and actions taken using applicable software applications while following Luminare Health guidelines • Complete a 4–6 week paid training program

• Acts as liaison between customer, sales and/or production departments • Receives customer print inquiries concerning prospective, current, and past orders • Maintains daily update of production schedule and keeps customer informed about status of their job • Interacts with customers by phone, online chat, email or in person about printing requirements • Fills out pre-production order specification information • Coordinates preparation of written quotes and proposals • Handles phone inquiries for job status, estimates, orders, changes and complaints • Provides customer with shipment confirmation • Maintains cleanliness of work area and equipment • Carries out conduct and responsibilities in accordance with company policies, procedures, safety, and applicable laws

• Partner with Athletes (customers) over the phone or via chat to address questions and concerns • Dive into our Tier 2 escalation calls and chats by solving questions • Build relationships through clear and empathetic communication • Tackle challenges ensuring every Athlete leaves with a smile • Work with internal and external partners for issue resolution • Log all information appropriately • Be a positive voice within the team and offer recommendations

• Handle inbound calls from customers, providing excellent customer service in assisting with their lease or loan account • Own Koalafi operational knowledge to provide sound answers when customers have questions • Resolve inbound inquiries and issues independently and escalate as needed • Initiate contact with customers in order to resolve account issues • Proactively identify any trends in customer issues and synthesize feedback to share with management team • Be flexible to perform a number of different tasks as needed, as we continue to test out new technologies and onboard enterprise merchants