Jacuzzi Group

Role Description Jacuzzi Bath Remodel is hiring a Service Coordinator to join our National Service & Training team! The Service Coordinator is responsible for managing daily service and installation operations and activities. Drives customer satisfaction via strong customer relations, high quality service and efficient scheduling, strong organization and overcoming service, scheduling and installation obstacles. - Address customer complaints and service-related issues promptly with a commitment to maintaining positive customer relations in a professional manner. - Possess a comprehensive understanding of all facets of installation. - Schedule and coordinate service calls of all natures which would include plumbing (cartridges, showers heads, handhelds). May also include flooring repair, wall repair, minor drywall repairs. - Manage the schedules of 10+ Service Technicians across the nation. - Create work orders for materials needed and work to be completed. - Maintain effective communication with the Senior Services Manager, Senior Production Manager and Service Technicians for various Jacuzzi Bath Remodel locations. - Ensure that data and notes are consistently updated in the scheduling software. - Upload service tickets and photos into CRM (Salesforce). - Coordinate and schedule subcontractors if necessary. - Take escalated customer calls and coordinate with management for resolution. - Other duties as assigned. Qualifications - 5+ years of HVAC/Plumbing Dispatching experience. - Proficient in CRM software (Salesforce). - Able to effectively relate and communicate with all levels of employees and customers. - Must be dependable - must demonstrate thorough follow-up and responsiveness. - Must demonstrate the ability to prioritize various tasks effectively and adapt seamlessly to evolving circumstances. - Must possess the ability to remain calm and composed while effectively communicating with customers. Requirements - Compensation is $26/hr. + depending on experience. - Monday- Friday 7:00am - 4:30pm CT. - Fully remote opportunity. Benefits - Medical Insurance. - Dental Insurance. - Vision Insurance. - 401K with company match. - Paid Time off & Company holidays. - Growth and promotional opportunities in future. - Great work culture and a great team to work with!

• Support the Bath side of the business with strategic and technical leadership for Salesforce • Own platform vision, enterprise architecture, and digital transformation initiatives • Partner with senior leaders across Sales, Marketing, Service, Field Operations, and Finance • Define and own the multi-year Salesforce roadmap for Bath • Evaluate emerging Salesforce capabilities and drive adoption strategy • Lead architectural review of enhancements and integrations • Mentor and grow a high-performing team of Salesforce administrators and developers • Govern the full project portfolio including prioritization and risk management • Own all Salesforce clouds and oversee integrations at an architectural level • Serve as senior technology advisor to Bath business leaders

Role Description The Salesforce Applications Director supports our Bath side of the business by delivering strategic and technical leadership for the entire Salesforce ecosystem that serves the Bath division of Jacuzzi Group. This role owns platform vision, enterprise architecture, cross-functional stakeholder alignment, and digital transformation initiatives. The Director partners directly with senior leaders across Sales, Marketing, Service, Field Operations, and Finance to ensure Salesforce drives revenue growth and scales with the business. The Bath org spans approximately 800 internal users and 100 partner experience users across Sales Cloud, Service Cloud, Field Service Lightning, and Experience Cloud. Key Responsibilities - Platform Strategy & Vision - Enterprise Architecture & Governance - Team Leadership & Organizational Development - Project Portfolio Management & Implementations - Salesforce Ecosystem Ownership - Executive Stakeholder Partnership - Production Support & Continuous Improvement - Salesforce Releases / Maintenance Responsibilities - Responsible for Platform Strategy & Vision: - Define and own the multi-year Salesforce roadmap for Bath, aligned to business growth objectives and corporate IT strategy. - Partner with the CIO to present platform strategy, ROI, and investment cases to executive leadership. - Evaluate emerging Salesforce capabilities (AI, Data Cloud, Agentforce) and drive adoption strategy. - Benchmark Bath’s Salesforce maturity against industry standards and build a roadmap to best-in-class. - Responsible for Enterprise Architecture & Governance: - Own enterprise architecture for the Salesforce ecosystem, ensuring scalability, security, and alignment with IT standards. - Establish and enforce platform governance frameworks: data model standards, naming conventions, configuration vs. code policies, and org health criteria. - Lead architectural review of all significant enhancements and integrations; own org security model (profiles, permission sets, sharing rules). - Drive data governance strategy: data quality standards, deduplication, and regulatory compliance. - Responsible for Team Leadership & Organizational Development: - Lead, mentor, and grow a high-performing team of Salesforce administrators and developers. - Define career ladders, development plans, and build a culture of continuous learning and Salesforce certification. - Manage vendor relationships, SOW negotiations, implementation partners, contractor performance, and team budget. - Responsible for Project Portfolio Management & Implementations: - Govern the full project portfolio: intake, prioritization, scoping, budgets, resource allocation, and risk management across concurrent initiatives. - Lead Agile/Scrum delivery; oversee sprint planning and backlog grooming in JIRA aligned to the defined project lifecycle (Scoping, Design, Build, Testing, Training, Deploy, Maintenance). - Drive executive-level project reporting; set deadlines, assign responsibilities, and escalate critical risks to senior leadership. - Salesforce architecture and process automation expert, capable of providing informed design feedback and recommendations. - Responsible for Salesforce Ecosystem Ownership: - Own all Salesforce clouds: Sales Cloud, Service Cloud, Field Service Lightning, and Experience Cloud. - Oversee all integrations (e.g., ERP, website, call center, Leap, DocuSign) at an architectural and operational level. - Own Salesforce licensing strategy, contract negotiations, and AppExchange product lifecycle management. - Responsible for Executive Stakeholder Partnership: - Serve as senior technology advisor to Bath business leaders for all Salesforce strategy and investment decisions. - Lead cross-functional steering committees; drive platform adoption through change management, enablement programs, and executive dashboards. - Identify and champion opportunities where Salesforce can drive revenue growth, operational efficiency, or customer experience improvement. - Responsible for Production Support & Issue Management: - Establish and own SLA frameworks for production support, incident response, and escalation paths; oversee daily stand-ups and issue resolution. - Proactively monitor org health and lead root cause analysis on high-impact incidents. - Responsible for Salesforce Releases / Maintenance: - Maintain applicable Salesforce release enhancements (3x per year); manage Critical Updates and educate the team on impact. - Maintain 3rd-party AppExchange product updates; maintain configuration and code documentation within JIRA configuration workbook. Qualifications - Expert-level knowledge across Sales Cloud, Service Cloud, Field Service Lightning, and Experience Cloud. - Deep Salesforce architecture skills: data modeling, security design, integration patterns, and org strategy. - Strong technical foundation in Flow automation, Apex, LWC, and API-based integrations (including AppExchange). - Demonstrated ability to define and execute multi-year platform strategies tied to business outcomes. - Executive-level communication and leadership skills; ability to translate platform strategy into business value for C-suite audiences. - Advanced portfolio and project management skills; proven track record delivering high-quality, on-time, on-budget projects across a complex enterprise org. - Financial acumen: experience managing platform budgets, vendor contracts, licensing strategy, and ROI modeling. - Experience with integration platforms and ERP systems (Infor LN) preferred. - Bachelor’s Degree in Information Technology, Computer Science, Business, or related field. - Salesforce Advanced Administrator Certification Required. - 10+ years of Salesforce experience; 3+ years in a senior leadership or director-level role. - Experience managing Salesforce project implementations across multiple clouds in enterprise environments (500+ users preferred). - Experience leading and scaling cross-functional teams, admins, developers, and vendor partners; track record presenting technology strategy to executive leadership. - Additional preferred certifications: Sales Cloud Consultant, Service Cloud Consultant, Field Service Consultant, Platform App Builder. Benefits - Compensation is based on experience; $170,000+ and bonus potential. - 401(k) with matching program. - Dental insurance. - Health insurance. - Health savings account. - Life insurance. - Paid time off. - Vision insurance.

Outside Sales Representative (In Home Sales) Hybrid JBRx - Baths for Less LLC. Full time Houston, Texas, United States Description Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group, the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 12 successful locations launched nationwide in under 5 years. Our BRAND NEW Houston, TX location will make 13. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers and over 60 years of proven excellence to deliver the highest standard of customer satisfaction. Jacuzzi Bath Remodel is hiring Outside Sales Representatives (In Home Sales) to join our sales training class. *Please note, this position is commission only (100% Commission) + bonus after an initial training period* The Outside Sales Representative (In home sales) is a core member of our organization. They are responsible for providing in home design consultations to residential customers interested in remodeling their bath/shower systems. The Outside Sales Representative must possess impeccable customer service skills, a strong drive for results, and the ability to navigate a complex conversation to close the deal. Next Training class for an Outside Sales Representative starts on May 4th! - 4 weeks paid Sales Training - 100% Commission + Bonuses after training period - On average Sales reps make $120,000 – $150,000 - Top Earners above $200,000 Outside Sales Representative Schedule: - Full time: Monday- Friday, including every other Saturday. - Appointments are scheduled between 9:00 AM- 6:00 PM - Never responsible for working on Sunday. Requirements - Minimum of 6 months to 1 year of experience as an Outside Sales Representative (In home sales preferred) - Ability to adapt to new procedures and follow our scripts/system - Must be technologically experienced in using an iPad - Must be able to lift 40 lbs. without restrictions - Must have a valid Driver’s License, reliable vehicle, and car insurance - Must be able to handle a high volume of driving (200 mile radius) - Must be available Monday- Friday and some Saturdays - Bilingual in English and Spanish is preferred. The statements in this job description are intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties and skills required. Benefits - Medical, Dental & Vision plans - 401K with matching program - Paid Training - Unlimited Uncapped Commission and Bonus Opportunities - W-2 - Positive work culture, premium name brand and supportive sales leaders

Assistant Sales Manager Hybrid JBRx - Baths for Less LLC. Full time Raleigh, North Carolina, United States OverviewApplication Description Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 12 successful locations launched nationwide in under 5 years. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certiied installers, and over 60 years of proven excellence to deliver the highest standard of customer satisfaction.  We are currently seeking a driven and experienced Assistant Sales Manager to support our growing in-home sales team within the home improvement and bath remodeling industry. This is a sales and coaching role where you’ll lead by example—running in-home appointments while developing and coaching sales representatives through a structured ride-along training model. This position is ideal for a top-performing closer with leadership instincts who is ready to take the next step in their career by directly influencing team performance, customer satisfaction, and revenue growth.  *****EARNING POTENTIAL- $160,000-$190,000 ANNUALLY*****  Key Responsibilities of Assistant Sales Manager: - Run Sales Appointments: Conduct in-home design consultations with residential customers seeking bath and shower remodels. Present tailored solutions that meet both design preferences and functional needs - Sales Training & Ride-Alongs: Train and mentor new and developing reps using a two-step model: first, they shadow you; then you shadow and coach them - Sales Coaching & Development: Deliver real-time feedback and coaching to improve reps’ presentations, objection handling, and closing skills - Lead by Example: Maintain a high personal close rate, model exceptional sales behavior, and help foster a high-performance sales culture - Performance Reporting: Track rep progress, appointment results, and training needs; report directly to the Sr. Sales Manager - Customer Service: Build trust and rapport throughout the consultation process. Follow up on project questions and ensure a smooth customer experience - Project Assessment: Accurately measure bathrooms and assess project needs (tubs, showers, conversions, etc.) - Pre-Scheduled Appointments: Attend confirmed appointments—no cold calling or prospecting required - Additional duties as assigned Training for Assistant Sales Manager: - 2-weeks of interactive virtual training; must take and pass written and practical assessments - Required to report to our local office once a week for mandatory trainings Compensation for Assistant Sales Manager: - $70,000 base, plus up to 10% commission on personal sales, potential monthly sales bonus, and $350.00 monthly car allowance Schedule of Assistant Sales Manager: - Full time: Monday- Friday, every other Saturday - Appointments are scheduled between 9:00 AM- 6:00 PM - Never responsible for working on Sunday Qualifications: - Proven success in in-home sales, ideally in home improvement or remodeling - Strong one-call close ability and confidence in high-ticket consultative sales - Experience training or mentoring sales reps is strongly preferred - Excellent communication, presentation, and interpersonal skills - Highly organized, coachable, and performance-driven - Comfortable using technology, specifically an iPad - Willingness to drive within assigned territory (100-mile radius) - Must be available to work evenings and weekends as needed - Valid driver’s license and reliable vehicle required The statements in this job description are intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties and skills required. Benefits - Paid time off (PTO) - 401(k) with matching program - Medical insurance - Dental insurance - Vision insurance - Health savings account - Life insurance

• Responsible for creating direct communications and outreach to our dealer network on a weekly basis about new initiatives, content and tools. Support Newsletter Communications. • Engage with our dealer network through the coordination of **Webinars** that educate our dealers on the best local marketing and advertising tactics and new product launches. • Lead our **marketing advisory meetings **to gain new insight into best-in-class tools used by our top dealers. • **Support new product development** by preparing communication materials that drive sales for these products. • Constant improvement and renewal of **sales sample kits, pull up banners**, brochures, sales, and marketing event aids. • Responsible for **apparel and marketing materials** selections on brand store • Lead **Dealer resource center /digital content management website and update Image Relay content** – Collaboration with our applications manager. • Other Duties and projects as assigned.

Role Description The Associate Channel Marketing Manager will be responsible for increasing business share and product sales in our dealer network through dealer outreach and communication, marketing projects, in-home sales tools, and dealer marketing content support for our Jacuzzi Bath Remodel and Bathwraps (Private Label). The Associate Channel Marketing Manager will heavily support and communicate with our dealer network on an individual dealer and day-to-day basis and will be the key liaison between our different teams. Their ability to communicate successfully and easily and work as a team is key to the success of this role. The Channel Manager will also support Product Marketing by having responsibility for updating our Product Reference Manual and Price Guide. The Channel Marketing Manager will continually improve marketing aids and sales aids to be on the leading edge of the bath remodel home improvement industry. The person in this role must keep dealers up to date on our latest market, advertising, in-home sales tools strategies, tactics, and tools to ensure strong brand loyalty. Responsibilities - Responsible for creating direct communications and outreach to our dealer network on a weekly basis about new initiatives, content, and tools. Support Newsletter Communications. - Engage with our dealer network through the coordination of Webinars that educate our dealers on the best local marketing and advertising tactics and new product launches. - Lead our marketing advisory meetings to gain new insight into best-in-class tools used by our top dealers. - Support new product development by preparing communication materials that drive sales for these products. - Constant improvement and renewal of sales sample kits, pull up banners, brochures, sales, and marketing event aids. - Responsible for apparel and marketing materials selections on brand store. - Lead Dealer resource center/digital content management website and update Image Relay content – Collaboration with our applications manager. - Other Duties and projects as assigned. Qualifications - Bachelor's degree in Business, Marketing, Communications, or 5 years of equivalent marketing experience in home improvement or a related industry. - Call Center, Customer Service or Event Marketing experience preferred. - Ability to develop innovative marketing ideas and solutions to enhance sales and dealer engagement. - Excellent written and verbal communication skills, with experience creating and distributing newsletters and email communications. - Experience working with a variety of vendors to develop and distribute marketing materials. - Ability to effectively lead engaging webinars and training sessions for dealers. - Demonstrated ability to work effectively with internal teams to align marketing efforts with sales strategies. - Skilled at tracking project costs, managing deadlines, and allocating resources to stay within budget. - Experience supporting product development and branding efforts with creative input. - A sales-oriented mindset with the ability to create excitement and drive engagement around products and marketing efforts. - Strong problem-solving abilities and the initiative to ask questions and get creative when faced with challenges. Requirements - Compensation is based on experience; $70,000+ and annual bonus potential. Benefits - 401(k) with matching program - Paid time off (PTO) - Health insurance - Dental insurance - Vision insurance - Health savings account - Life insurance

Role Description We are looking to add a Regional Director of Installation to oversee and enhance our production operations. This leadership role is crucial for ensuring that production/installation processes align with the company's goals for safety, quality, on time delivery, cost, inventory and customer satisfaction. This position plays a crucial role in driving production excellence and continuous improvement initiatives throughout the region. - Develop and execute production/Installation strategies that align with business objectives and customer requirements. - Oversee the performance of multiple Jacuzzi Bath Remodel locations, ensuring operational excellence and adherence to quality standards. - Develop and implement strategies to enhance productivity, reduce costs, and improve product quality. - Lead, mentor, and develop Sr. Production Managers and their teams to foster a culture of high performance and accountability. - Collaborate with cross-functional teams, including Customer Care, Quality Assurance, and supply chain, to streamline processes and enhance customer satisfaction. - Monitor key performance indicators (KPIs) for installation metrics, regularly review performance to drive continuous improvement and ensure revenue targets are met. - Accountable for the management of the company’s inventory and the oversight of continuous restocking procedures at each location. - Manage budgets, forecasts, and resource allocation for production/installation activities. - Foster a culture of continuous improvement through Lean manufacturing principles, Six Sigma, or other process enhancement methodologies. - Manage relationships with key stakeholders to ensure production capabilities meet market demands. - Ensure compliance with safety regulations and quality standards across all facilities. - Other duties as assigned. Qualifications - Bachelor's degree in Operations Management, Industrial Engineering, Business Administration, or a related field; MBA preferred. - 10+ years of experience in production management or operations leadership, with a minimum of 5 years in a regional or multi-site management role. - Excellent leadership and people management skills, with the ability to build and motivate high-performing teams. - Strong analytical and problem-solving abilities to drive operational excellence. - Experience developing programs, processes, metrics, and procedures to enable an effective scale-up of production/installation. - Exceptional communication and interpersonal skills, capable of working collaboratively across all levels of the organization. - Experience with ERP systems and production management software. (Infor/LN experience is a plus). - Ability to travel frequently within the region to support production/installation facilities. Requirements - Compensation is $130,000+ depending on experience. Benefits - Paid time off (PTO). - 401(k) with matching program. - Medical insurance. - Dental insurance. - Vision insurance. - Health savings account. - Life insurance.

• Provide overall leadership and governance for major enterprise platforms, including: • Salesforce and CRM ecosystems (sales, service, customer experience) • ERP platforms supporting manufacturing, supply chain, finance, and operations • Ensure enterprise systems are scalable, secure, integrated, and optimized for performance and reliability. • Establish and maintain application roadmaps that balance modernization, technical debt reduction, and business innovation. • Lead the end‑to‑end delivery of major technology initiatives—from roadmap development and business case creation through implementation and stabilization. • Ensure strong service delivery, system availability, and business continuity across all enterprise platforms. • Partner with infrastructure, security, and architecture teams to ensure systems meet cybersecurity, compliance, and governance standards. • Drive disciplined execution, vendor management, and financial oversight for enterprise systems programs. • Translate complex technical concepts into clear, relatable language for non‑technical stakeholders. • Promote transparency and shared understanding of technology decisions across the organization. • Lead change management efforts to support adoption, capability building, and sustained value realization. • Lead, mentor, and develop enterprise systems leaders and teams, building strong succession and long‑term capability. • Foster a culture of accountability, engagement, continuous learning, and high performance. • Support recruiting, talent development, and performance management across the enterprise systems organization. • Encourage innovation while maintaining operational discipline, governance, and stability.

Role Description The Vice President of Enterprise Systems is a senior technology leader responsible for shaping, delivering, and operating the enterprise application landscape for a private-equity-backed organization in the luxury utility market. This role has global scope and partners closely with the CIO and executive leadership to ensure enterprise systems enable growth, operational excellence, scalability, and value creation. As a trusted advisor to the CIO, the VP of Enterprise Systems bridges strategy and execution—aligning technology investments with business priorities across commercial, manufacturing, supply chain, and corporate functions—while ensuring platforms are secure, resilient, and future-ready. The Director, Financial Planning & Analysis is a remote position, but the candidate must be located in, and willing to work in, Eastern Standard Time zone. Who You Are - A trusted advisor and operational partner to the CIO in defining and executing the enterprise technology strategy. - A leader who aligns enterprise systems strategy and investments with business objectives, operational priorities, and value-creation goals. - An executive liaison between IT and senior business leaders, ensuring shared accountability and strong partnership. - A clear communicator, capable of driving actionable insights on technology risks, opportunities, trade-offs, and investment decisions. What You'll Do - Enterprise Systems Ownership - Provide overall leadership and governance for major enterprise platforms, including Salesforce and CRM ecosystems (sales, service, customer experience) and ERP platforms supporting manufacturing, supply chain, finance, and operations. - Ensure enterprise systems are scalable, secure, integrated, and optimized for performance and reliability. - Establish and maintain application roadmaps that balance modernization, technical debt reduction, and business innovation. - Program Delivery & Operational Excellence - Lead the end-to-end delivery of major technology initiatives—from roadmap development and business case creation through implementation and stabilization. - Ensure strong service delivery, system availability, and business continuity across all enterprise platforms. - Partner with infrastructure, security, and architecture teams to ensure systems meet cybersecurity, compliance, and governance standards. - Drive disciplined execution, vendor management, and financial oversight for enterprise systems programs. - Communication & Change Leadership - Translate complex technical concepts into clear, relatable language for non-technical stakeholders. - Promote transparency and shared understanding of technology decisions across the organization. - Lead change management efforts to support adoption, capability building, and sustained value realization. - Talent & Organizational Leadership - Lead, mentor, and develop enterprise systems leaders and teams, building strong succession and long-term capability. - Foster a culture of accountability, engagement, continuous learning, and high performance. - Support recruiting, talent development, and performance management across the enterprise systems organization. - Encourage innovation while maintaining operational discipline, governance, and stability. Qualifications - Bachelor’s degree in Information Technology, Computer Science, Business, or a related field (advanced degree preferred). - 10+ years of progressive IT leadership experience, with preference for manufacturing, industrial, or complex operational environments. - Deep expertise in enterprise platforms, including Salesforce and large-scale ERP solutions. - Proven ability to balance strategic planning with hands-on execution in fast-moving, growth-oriented organizations. - Demonstrated success leading, developing, and scaling high-performing technology teams. - Experience leading enterprise modernization, digital transformation, or ERP/CRM programs. - Strong understanding of cybersecurity, infrastructure, data, and enterprise governance. - Experience operating in private-equity-backed or transformation-focused environments strongly preferred. Benefits - Competitive total compensation package. - Base salary commensurate with experience. - Eligibility for a performance-based bonus program. - 401(k) with matching program. - Paid time off (PTO). - Health insurance. - Dental insurance. - Vision insurance. - Health savings account. - Life insurance.