Inspiring joy and wellbeing through innovative wellness products.
Technical Service Representative
Location
Canada
Posted
1 day ago
Salary
$55K / year
Seniority
Senior
Job Description
Technical Service Representative
Jacuzzi Group
• Provide expertise to our dealers and customers to resolve technical, functional, and operational issues for spa and swim spa products • Answer and respond professionally to technical dealer calls and emails with a customer first aptitude • Provide verbal instruction and French translation as needed for repairing spas and installing accessories • Perform service calls to the customer site as required • Troubleshoot warranty related issues, providing customers with an explanation of warranty terms for various products • Write technical memos and product bulletins to keep dealers current on product updates • Work with the QA department on continuous improvement of our products • Provide the organization with analysis regarding problems reported from the field
Job Requirements
- Fully fluent in French and English
- A minimum of 5 years’ experience with customer interaction in a manufacturing/industrial environment
- Strong technical aptitude and hands on capability in the field. Knowledge of spa products is an asset
- Working knowledge of mechanic components and electrical troubleshooting
- Demonstrated verbal and written communication skills.
- Excellent problem-solver, able to manage and resolve conflict
- Ability to work independently and effectively with co-workers and customers
- Knowledge of MS Office Suite, ERP systems
- Occasional travel, valid passport and driver’s license required
- Occasional overtime and weekend work may be required
- Understanding of electro-mechanical concepts is required
Benefits
- Remote work
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
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