Role Description The Correspondence Representative 2 performs research, analysis, documentation, and interpretation for the provider reimbursement programs for an organization that provides health insurance. Updates, maintains, and reviews fee scheduling and pricing structures. Ensure contracted rates and reimbursement policies are priced and applied accurately. You will report to the Supervisor, Claims Research & Resolution. As the Correspondence Representative 2 you will: - Make reimbursement policy and process recommendations and ensure compliance with government regulations - Analyze provider reimbursement patterns and trends - Use your skills to make an impact Qualifications - 2 or more years of Customer Service and/or administrative experience (in past 5 years) - 1 or more years of Healthcare claims experience - Proficiency with Microsoft Outlook (email communication) - 1 or more year of technical experience (multiple system platforms and split screens simultaneously) Requirements - 1 or more years of Medicare and/or Medicaid experience - Familiarity with MHK knowledge - CAS experience - Familiarity with CRM knowledge - Experience with provider reimbursement policy analysis and documentation - Knowledge of regulatory requirements and compliance standards for health insurance - Microsoft Word (document creation) and Excel (formulas) Benefits - Medical, dental, and vision benefits - 401(k) retirement savings plan - Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave) - Short-term and long-term disability - Life insurance - Many other opportunities Additional Information Training: - This position is scheduled to start on Monday, July 26, 2026. - This will be a virtual training for 3-4 weeks with a schedule of 8:00 AM – 4:30 PM Eastern Monday - Friday. - We may extend the Training and Nesting on business needs. - You must be on time, in a quiet environment, dressed appropriately, with your camera ON during training and for other meetings required by leadership. Work Schedule Following Training: - Following training, we require associates to have flexibility to work any 8-hour shift between the hours of 6:00 AM – 6:30 PM Eastern time, Monday - Friday. - May require some weekends and overtime, based on needs. - The initial 120 days of employment constitute an appraisal period. This Appraisal Period is necessary to your learning and development, which is why we ask for perfect attendance during both the classroom training and nesting periods. - The department has a strict attendance policy. - You will learn many systems, policies, and tools, and it takes time to become proficient in the role. You must be willing to remain in this position for a period of twelve (12) months before applying to other Humana opportunities. HireVue: - As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. - HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. Work at Home: - To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: - At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. - Satellite, cellular and microwave connection can be used only if approved by leadership. - Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. - Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. - Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: - While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours: 40 Pay Range: The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $40,000 - $52,300 per year

• Provide CPT, HCPCS and ICD-10-CM coding across 1-4 specialties • Recognize critical care cases by patient acuity • Code surgical procedures typical of an ER setting • Apply ICD-10-CM diagnosis codes with specificity • Maintain compliance with coding standards and policies • Participate in company training and education sessions • Ensure confidentiality and compliance

• The Pro Fee Coder will review clinical documentation to assign and sequence diagnostic and procedural codes for specific patient types to meet the requirements of hospital data or physician data retrieval for billing and reimbursement. • Coder I may validate APC calculations to accurately capture the diagnoses/procedures documented in the clinical record for hospitals. • The Coder I performs documentation review and assessment for accurate abstracting of clinical data to meet regulatory and compliance requirements. • Coder I may interact with client staff and providers. • Select and sequence ICD-10, and/or CPT/HCPCS codes for designated patient types which may include but not limited to: Ancillary (Diagnostic)/ Recurring; Hospital, Clinic; Physician Pro Fee; Technical Fee or Evaluation and Management, any associated chart capturing with any patient type. • Review and analyze facility records to ensure that APC assignments and/or Evaluation and Management codes accurately reflect the diagnoses/procedures documented in the clinical record. • Abstract clinical data from the record after documentation review to ensure that it is adequate and appropriate to support diagnoses, procedures and discharge disposition is selected. • Complete assigned work functions utilizing appropriate resources. • May act as a resource with client staff for data integrity, clarification and assistance in understanding and determining appropriate and compliant coding practices including provider queries. • Maintain strict patient and provider confidentiality in compliance with all HIPPA Guidelines. • Participate in client and Savista staff meetings, trainings, and conference calls as requested and/or required. • Maintain current working knowledge of ICD-10 and/or CPT/HCPCS and coding guidelines, government regulations, protocols and third-party requirements regarding coding and/or billing. • Participate in continuing education activities to enhance knowledge, skills, and maintain current credentials.

• Coding Specialists are an important part of the Team at CorroHealth. • The Coding Team Member will provide CPT, HCPCS and ICD-10-CM coding a minimum of 1-4 specialties. • Will be Coding Professional Fee surgeries. • Professional Fee Specialties could include General Surgery, Trauma, and more complex surgeries. • Team Member must be able to work from home and be independent in their coding skills. • Provide various components of coding services to support our clients. • Recognize critical care cases by patient acuity. • Code surgical procedures typical of an ER setting to capture additional revenue when appropriate. • Apply ICD-10-CM diagnosis codes to the highest level of specificity available. • Accurately apply diagnosis and procedure codes utilizing ICD-10-CM, ICD-10-PCS, CPT®, and HCPCS • Interpret coding guidelines for accurate code assignment • Identify the importance of documentation on code assignment and the subsequent reimbursement impact. • Align conduct with AHIMA's Standards of Ethical Coding and the Company’s Code of Ethics and Business Conduct and support the Company’s Ethics and Compliance Program. • Comply with all internal policies and procedures.