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Iron Mountain

We protect, unlock, and extend the value of your information and assets throughout the entire lifecycle.

Customer Accounts Representative

Location

Canada

Posted

3 days ago

Salary

$48K - $60.5K / year

Seniority

Mid Level

High School2 yrs expFrenchOracle

Job Description

Customer Accounts Representative

Iron Mountain

• Manage the account portfolio: make inbound and outbound calls and follow up via email to identify causes of late payment, resolve billing disputes, and collect unpaid invoices to reduce the monthly delinquency rate. • Collaborate to achieve results: maintain a close working partnership with internal teams to resolve customer service issues and escalate complex cases to management when necessary. • Ensure administrative compliance: uphold strict adherence to Iron Mountain policies and procedures by accurately and thoroughly recording all call notes and collection activities in the Oracle system.

Job Requirements

  • 2 years of experience in customer service or accounts receivable/collections.
  • Previous experience in a call center, collections, or customer service is a strong asset.
  • Demonstrated problem-solving ability requiring independent judgment, strong attention to detail, and the capacity to collaborate effectively in a dynamic team environment.

Benefits

  • Comprehensive benefits coverage available after 30 days of employment.
  • Stable Monday–Friday schedule, offered fully remote to support a healthy work–life balance.
  • Opportunities for continuous learning and development.

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