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Customer Accounts Representative
Location
Canada
Posted
3 days ago
Salary
$48K - $60.5K / year
Seniority
Mid Level
Job Description
Customer Accounts Representative
Iron Mountain
• Manage the account portfolio: make inbound and outbound calls and follow up via email to identify causes of late payment, resolve billing disputes, and collect unpaid invoices to reduce the monthly delinquency rate. • Collaborate to achieve results: maintain a close working partnership with internal teams to resolve customer service issues and escalate complex cases to management when necessary. • Ensure administrative compliance: uphold strict adherence to Iron Mountain policies and procedures by accurately and thoroughly recording all call notes and collection activities in the Oracle system.
Job Requirements
- 2 years of experience in customer service or accounts receivable/collections.
- Previous experience in a call center, collections, or customer service is a strong asset.
- Demonstrated problem-solving ability requiring independent judgment, strong attention to detail, and the capacity to collaborate effectively in a dynamic team environment.
Benefits
- Comprehensive benefits coverage available after 30 days of employment.
- Stable Monday–Friday schedule, offered fully remote to support a healthy work–life balance.
- Opportunities for continuous learning and development.
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