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Smarter with AI, the leading end-to-end conversational AI platform provider.
Data Analyst – Custom Solutions
Location
Florida
Posted
71 days ago
Salary
$75K - $100K / year
Seniority
Senior
Job Description
Data Analyst – Custom Solutions
IntelePeer
• Design, build, and maintain Sigma dashboards that visualize AI and interaction performance across client accounts • Lead standardization efforts — developing reusable dashboard templates and a consistent KPI framework • Analyze AI agent performance data with a focus on call containment rates • Develop and deliver weekly performance scorecards and support quarterly business reviews • Partner with Customer Success Managers to prepare and present data-driven insights during client reviews
Job Requirements
- Proficiency in Sigma for dashboard development
- Demonstrated ability to communicate analytical findings to non-technical audiences
- Experience developing performance scorecards, trend reports, or similar recurring analytical deliverables
- A structured, detail-oriented approach
Benefits
- Unlimited Vacation for exempt employees
- Paid Holidays
- Competitive medical, dental & vision insurance for employees and their dependents
- 401K Retirement Plan
- Stock Options
- Company-paid life insurance
- Health & Flexible Savings Accounts
- Cell phone, gym, and internet reimbursement
- Paid Parental Leave
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- Free snacks (Denver, and or Fort Lauderdale)
- Fun events (virtual and in-person)
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