Integris logo
Integris

Our company works as an extension of your team, providing you with smarter solutions, while putting people first.

Strategic Account Advisor

StrategyStrategyFull TimeRemoteSeniorTeam 501-1,000Since 1997H1B SponsorCompany SiteLinkedIn

Location

Kansas

Posted

2 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglishCloud

Job Description

Strategic Account Advisor

Integris

• Serve as the primary relationship manager for Integris' clients, fostering positive and trusting relationships. • Provide strategic and impactful consultative services to enhance clients' IT experience, productivity, and network security; collaborate with other team members as needed. • Facilitate Strategic Business Reviews (SBRs) with assigned clients to develop, review, or update technology strategy, budgets, and service delivery metrics. • Conduct regular risk assessments to anticipate and address client satisfaction issues, managing overall risk levels within the client success team. • Oversee all critical client communications, including project updates, handling major issues, and providing VIP interactions. • Collaborate with Integris' technical team to understand day-to-day operations, analyze output, and make recommendations for operational adjustments. • Promote growth of Integris' revenue by making recommendations that align products and services with client needs. • Stay informed about market trends, competitor activities, and customer preferences to strategically position Integris' products or services. • Ensure clients receive accurate quotes aligned with forecasting and annual goals. • Work with clients to maintain hardware, software, and licensing under current maintenance and support contracts. • Monitor and ensure proper design and implementation of client agreements, adhering to Integris' best practices and maximizing agreement utilization and gross margins. • Deliver exceptional experiences to clients and end-users by verifying high-quality and efficient support. • Understand and remediate the impact of work that has not been executed as expected. • Ensure requests are addressed within SLA target. • Ensure all work, customer interactions, and relevant customer data is documented and tracked in real-time in ConnectWise. • Meet assigned metrics and KPIs. • Any additional duties as assigned.

Job Requirements

  • 3-4 years of experience in customer success or account management roles; experience in an IT/MSP environment preferred.
  • Influential skills to identify cross-sell and upsell opportunities.
  • Ability to perform in a fast-paced environment and pivot between differing tasks.
  • Excellent written and verbal interpersonal communication, customer service skills, and de-escalation skills required.
  • Ability to promote a positive company image to clients even during moments of tension.
  • Strong collaboration skills.
  • Understand and embrace accountability and ownership concepts.
  • Attention to detail and time management skills.
  • Strong customer service mentality and clear phone diction.
  • Willing to learn recent technologies and concepts related to this role.
  • Understanding of computer hardware and software, and common network concepts including cloud computing concepts.

Benefits

  • Medical, Dental, and Vision Insurance
  • 401K Retirement Plan
  • Minimum 4 Weeks of Paid Time Off (PTO)
  • Birthday PTO
  • Paid Holidays
  • Paid Time Off for Volunteering
  • Short-Term and Long-Term Disability Insurance
  • Life Insurance
  • Supplemental Insurance
  • Employee Assistance Program

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