Role Description Insight’s Google Solution Line Change Management team is seeking a highly strategic and experienced Senior OCM Consultant to serve as our AI Change Strategist. This specialized hybrid role bridges the gap between core Organizational Change Management (OCM) delivery and advanced AI strategy for our most strategic global clients, including Fortune 25 and Fortune 100 companies, acting as both a strategic advisor and an AI subject matter expert. The AI Change Strategist is not merely managing the "people side" of technology change, but is a key architect of the change itself, driving both the strategy and its execution. This role will translate rapid AI implementations into practical "ways of working" for all levels of business. This position is vital to ensuring Insight remains the leading partner in the Google Workspace AI sector by driving high-stakes delivery, developing new service offerings, and leading R&D efforts. - Lead AI Strategy & Strategic Transformation: Serve as a SME and lead for dedicated AI workstreams and comprehensive "Work Transformation" projects. - Architect Service Offerings: Design and architect specialized Gemini and Gemini Enterprise service offerings and Standard Operating Procedures (SOPs). - Drive Presales & GTM: Lead the AI-specific components of high-stakes presales presentations and develop robust demo environments to showcase the value of Connectors and Agents to customers. - Develop Methodologies: Create and document delivery methodologies to train the broader OCM team on AI integration and Change Strategy. - Innovation and R&D: Lead continuous AI Research & Development to stay ahead of the curve and maintain a competitive edge in the rapidly changing generative AI environment. - Strategic Transformation: Lead complex organizations through comprehensive "Work Transformation" and process reengineering projects, using AI as the primary tool. - Practice Growth: Maintain a 60% billable utilization target while driving recognized revenue and sales in the AI space. - Travel: up to 30%, as-required, for both customer-facing and internal needs. - Establish AI Adoption Governance: Design and implement governance models that support AI "ways of working," ensuring that process changes are sustainable, measurable, and aligned with organizational goals. - Tailored Delivery Support: Develop personalized coaching and support frameworks (e.g., AI champions programs, feedback loops) to guide employees through the transition from legacy processes to AI-augmented workflows. - Impact Measurement Frameworks: Define KPIs specifically for AI-driven transformation, such as time-savings, process efficiency, or quality of output, to provide data-driven support for ongoing delivery efforts. Qualifications - Education: Bachelor’s degree in Business, Organizational Development, Information or Computer Science, or similar. Equivalent practical experience will be considered. - Preferred: MBA in Strategic Management, Business Transformation, Industrial-Organizational Psychology, Business and Technology, or related field. - Proven experience in Organizational Change Management (OCM) within a technology consulting environment, specifically focusing on transforming processes, developing AI use cases across business stakeholders. - AI Expertise: Demonstrated experience with Generative AI and Large Language Models (LLMs), with direct expertise in Gemini Enterprise or similar platforms. - Strategic Leadership: Proven ability to architect service offerings and lead workstreams for complex, high-stakes projects. - Strategic Communication & Enterprise Mindset: Proven track record of operating within an enterprise mindset to solve large-scale organizational challenges. - Communication Excellence: Exceptional ability to lead high-stakes presales presentations and translate complex AI technicalities into accessible business strategies. - Technical Proficiency: High proficiency in Google Workspace and a deep understanding of AI implementation into organizational workflows. - Project Management: Strong organizational skills with the ability to manage multiple priorities in a fast-paced, rapid growth environment. - Analytical Rigor & Data Literacy: Proficiency in Google Sheets or Excel, with a "deep dive" mindset toward data. - Delivery Experience: Proven track record of managing end-to-end transformation lifecycles—from assessment and strategy to pilot implementation, feedback collection, and scaling support. - Change Support & Enablement: Demonstrated ability to create enablement materials that help end-users adopt new technologies in a live work environment. - Cross-Functional Collaboration: Experience partnering with IT/Engineering teams to ensure the "delivery support" effectively bridges technical AI capabilities with user needs. Benefits - We’re legendary for taking care of you, your family and to help you engage with your local community. - Core values of Hunger, Heart, and Harmony guide everything we do.

• Act as a technical advisor to customers and Ramp’s internal teams while supporting high-value implementations and expansion opportunities by guiding integration, configuration, and system design • Partner with Customer Activation and Account Management teams to assess customer requirements and propose scalable solutions; particularly involving ERP, HRIS, and API integrations • Collaborate with onboarding specialists and implementation leads to support technical workstreams (not run them), ensuring faster time-to-value and customer success • Work with customers to problem-solve technical hurdles and propose effective product implementations for each customer with a deep understanding of the full range of integration and configuration options • Participate in technical discovery to understand customer systems and workflows, and recommend best-fit Ramp architecture. This includes when and how to use Ramp’s API • Be a subject matter expert across our HRIS and Accounting integration partners, partnering with Sales, Product and partners to advocate for integration development in-line with customer needs • Troubleshoot integration blockers and guide customers through complex configuration decisions without writing code directly • Contribute to internal documentation and tooling that scales Ramp’s ability to support integration use cases across a growing customer base • Influence Ramp’s product roadmap by channeling customer pain points and feedback to the Product and Engineering teams

• Serve as the primary Technical Consultant for Enterprise and Strategic Enterprise accounts running Microsoft Dynamics 365, supporting complex, high-impact customers with multi-entity, multi-ERP, and global financial environments • Act as a technical advisor to customers and Ramp's internal teams while supporting high-value implementations and expansion opportunities by guiding D365 integration, configuration, and system design • Partner with Customer Activation and Account Management teams to assess customer requirements and propose scalable solutions involving D365 Finance & Operations, HRIS, and API integrations • Collaborate with onboarding specialists and implementation leads to support technical workstreams, ensuring faster time-to-value and customer success • Work with customers to problem-solve technical hurdles and propose effective product implementations with a deep understanding of D365 integration and configuration options • Participate in technical discovery to understand customer D365 environments and workflows, and recommend best-fit Ramp architecture including when and how to use Ramp's API • Be a subject matter expert across Microsoft Dynamics 365 and Ramp's accounting integration capabilities, partnering with Sales, Product and partners to advocate for integration development aligned with customer needs • Troubleshoot D365 integration blockers and guide customers through complex configuration decisions • Contribute to internal documentation and tooling that scales Ramp's ability to support D365 integration use cases across a growing customer base • Influence Ramp's product roadmap by channeling D365 customer pain points and feedback to the Product and Engineering teams

Role Description This is a remote role that may only be hired in the following location(s): Arizona, North Carolina or Texas. This position leads the development and support of infrastructure that supports the Bank's database technologies. Serves as a technical lead resource in project planning and management, problem resolution, and hardware or software support. Presents technical alternatives and solutions to management that are reliable, adaptable, and cost-effective. Leads technical teams on assigned projects and collaborates effectively across the organization. Implements, upgrades, and tests technical systems that ensure the Bank's applications run smoothly. Provides consultative guidance to associates, management, and business units through expertise in multiple technologies. Serves as a resource to associates and may provide leadership for other database administrators by assigning and reviewing work within the team. Responsibilities - Data Masking – Non‑Production Environments (Delphix) - Architect and implement data masking and virtualization solutions to protect sensitive data in development, testing, and QA environments. - Lead the design of masking algorithms, rulesets, and policies for PII, PHI, PCI, and other regulated data types. - Configure and manage Delphix environments across multiple database platforms (Oracle, SQL Server, PostgreSQL, DB2, etc.). - Integrate masking and data provisioning into CI/CD pipelines, enabling secure-by-design development workflows. - Conduct risk assessments of non‑production environments to identify residual data exposure and drive remediation. - Monitor, troubleshoot, and optimize masking performance, data consistency, and operational reliability. - Stakeholder Engagement, Education & Enablement - Work closely with application owners, developers, DBAs, infrastructure teams, and testers to understand business workflows and data usage patterns. - Clearly explain why data must be masked or encrypted, how the controls reduce risk, and how they support regulatory and enterprise compliance. - Educate teams on how TLS and data masking technologies work, including limitations, tradeoffs, and best practices. - Influence adoption through collaboration rather than enforcement—balancing security, usability, and performance. - Serve as a trusted advisor during onboarding of new applications, platforms, and integrations. - Operational Excellence & Continuous Improvement - Develop, maintain, and improve documentation, runbooks, standards, and technical guidance. - Support audits and regulatory inquiries with clear evidence of implementation and control effectiveness. - Automate monitoring, testing, and validation of encryption and masking controls where possible. - Stay current on emerging data protection threats, technologies, and industry best practices, recommending enhancements as needed. - Provide mentoring and technical guidance to junior engineers and operational teams. Qualifications - Bachelor's Degree and 8 years of experience in Database Technologies OR High School Diploma or GED and 12 years of experience in Database Technologies - Strong expertise in TLS, HTTPS, certificates, PKI, and encryption protocols - Hands-on experience with Delphix data masking and virtualization - Deep understanding of relational databases and data classification/masking strategies - Experience integrating security controls into CI/CD and DevOps pipelines - Proficiency with scripting/automation (Python, PowerShell, SQL, etc.) - Knowledge of regulatory and compliance frameworks (PCI DSS, HIPAA, GDPR, etc.) - Ability to communicate complex technical concepts to non‑technical and semi‑technical audiences - Strong stakeholder engagement skills with the ability to influence without authority - Collaborative mindset with experience working across application, infrastructure, security, and compliance teams - Risk-based thinking—able to balance security requirements with business needs - Excellent documentation, presentation, and knowledge‑sharing skills - Mentorship and leadership capabilities within technical teams Benefits - Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. - More information can be found at https://jobs.firstcitizens.com/benefits .