INPUT 1 LLC

Role Description We’re looking for a strategic and hands-on Director of Client Success to lead and evolve our Client Success function. This is a high-impact leadership role responsible for shaping our client partnerships from onboarding through long-term growth. You’ll lead a team, strengthen executive-level client relationships, and help transform our approach from reactive support to proactive, growth-focused client success. If you thrive at the intersection of strategy, operations, and relationship management and enjoy building teams while staying close to the work, this role is for you. What You’ll Do - Lead & Evolve the Client Success Function - Lead, coach, and develop a team of Client Experience Managers into proactive Client Success Managers - Establish clear KPIs, workflows, and performance expectations - Build a culture rooted in accountability, client advocacy, and continuous improvement - Identify skill gaps and implement training to strengthen business, product, and operational expertise - Own Client Relationships & Growth - Build and maintain strong executive-level relationships across key clients - Act as an escalation point for complex client and operational challenges - Shift the team toward proactive strategies focused on retention, optimization, and growth - Partner with clients to improve workflows, increase product adoption, and expand services - Lead strategic business reviews and drive long-term partnership success - Drive Seamless Onboarding & Implementation - Oversee the transition of new clients from Sales to Operations - Lead implementations for new clients, products, and programs - Ensure timelines, expectations, and deliverables are clearly defined and met - Identify and resolve gaps in processes, communication, and execution - Deliver a best-in-class onboarding experience that builds trust from day one - Collaborate Cross-Functionally - Serve as the bridge between Clients, Sales, Product, Operations, and Technology - Improve communication, alignment, and service delivery across teams - Help prioritize scalable improvements that enhance both client experience and internal efficiency - Deliver Operational & Strategic Impact - Define and track KPIs across client satisfaction, retention, onboarding, and performance - Analyze trends and data to uncover opportunities for improvement - Present insights and recommendations to executive leadership - Contribute to the long-term strategy and evolution of Client Success What Success Looks Like - High client satisfaction and retention across your portfolio - A strong, engaged, and evolving Client Success team - Smooth, efficient onboarding and implementation experiences - Improved cross-functional alignment and reduced escalations - Measurable improvements in client experience and operational efficiency Qualifications - Bachelor’s degree or equivalent experience - 7–10 years in Client Success, Account Management, Operations, or related roles - 3–5+ years leading client-facing teams - Experience managing executive-level client relationships and escalations - Strong operational mindset with experience in implementations and service delivery - Proven ability to lead cross-functional initiatives - Analytical, data-driven, and comfortable with KPIs and reporting Preferred - Experience in SaaS, Insurance Technology, Premium Finance, Payments, or Financial Services - Background in process improvement or scaling operations - Familiarity with CRM and workflow systems How You Work - Strategic thinker who isn’t afraid to roll up their sleeves - Strong communicator who can influence at all levels - Problem-solver who thrives in fast-paced, evolving environments - Leader who develops people and builds high-performing teams Our Values At Input 1, how we work matters just as much as what we achieve. We value: Integrity, Respect, Flexibility, Self-Evaluation, Knowledge, and Compassion. Additional Information Input 1 is a dynamic organization, and responsibilities may evolve based on business needs. We are committed to providing reasonable accommodations in accordance with applicable laws.

Role Description We’re looking for a detail-driven, action-oriented Implementation Specialist to play a critical role in bringing new clients, products, and programs to life. This is a hands-on role where you won’t just coordinate implementations, you’ll own them. From onboarding through go-live, you’ll drive execution, solve problems, and ensure everything is set up for long-term success. If you’re someone who thrives in fast-paced environments, enjoys managing moving parts, and takes pride in seeing projects through to completion, this role is for you. What You’ll Do - Own Client Onboarding & Implementation - Lead and execute onboarding for new clients, products, and programs - Serve as the primary point of contact during implementation - Facilitate kickoff meetings, discovery sessions, and status updates - Translate client requirements into actionable workflows and tasks - Track timelines, dependencies, risks, and milestones—and keep everything moving - Support testing, validation, and operational readiness - Identify risks early and drive resolution before they become issues - Ensure a smooth transition into ongoing Client Success support - Drive Cross-Functional Execution - Partner closely with Sales, Client Success, Operations, Product, Accounting, and Compliance - Coordinate tasks across teams to ensure alignment and timely delivery - Remove blockers and keep implementation progress on track - Bridge the gap between client expectations and internal execution - Support Operational Setup & Workflow Design - Assist with operational setup and onboarding logistics - Analyze workflows to identify gaps, dependencies, and improvements - Document processes, requirements, and implementation steps - Support knowledge transfer and training where needed - Help stabilize operations post-implementation - Deliver a Strong Client Experience - Build trusted relationships with clients and internal stakeholders - Communicate clearly and proactively throughout the implementation lifecycle - Manage expectations around timelines, risks, and deliverables - Maintain professionalism and composure in fast-moving or complex situations - Keep Projects Organized & Moving - Maintain implementation plans, documentation, and status reporting - Track action items and ensure follow-through - Prioritize tasks across multiple implementations simultaneously - Contribute to standardized templates, workflows, and best practices - Continuously Improve - Identify opportunities to improve efficiency, scalability, and client experience - Contribute ideas to enhance implementation processes and execution - Participate in post-implementation reviews and lessons learned - Support KPI tracking and reporting What Success Looks Like - Implementations delivered on time and with high quality - Smooth onboarding experiences with strong client satisfaction - Clear, accurate documentation and operational setup - Reduced delays, escalations, and errors - Strong cross-functional collaboration - Faster time-to-go-live and successful post-implementation stabilization Qualifications - Bachelor’s degree or equivalent experience - 5–8 years in client-facing implementation, onboarding, or operational roles - Experience coordinating projects across multiple teams - Strong organizational and time management skills - Excellent communication (written and verbal) - High attention to detail and strong follow-through - Ability to manage multiple priorities in a fast-paced environment - Problem-solving mindset with a bias toward action Preferred - Experience in SaaS, insurance, fintech, payments, or financial services - Familiarity with onboarding workflows, business processes, or implementation tracking - Experience with CRM, project management, or ticketing systems - Experience working with mid-market or enterprise clients How You Work - You take ownership and follow things through—no dropped balls - You’re highly organized and thrive in structured, detail-heavy work - You communicate clearly and proactively - You stay calm under pressure and adapt quickly - You collaborate well but don’t need constant direction Our Values At Input 1, our culture is built on: Integrity, Respect, Flexibility, Self-Evaluation, Knowledge, and Compassion. Additional Information Input 1 is a dynamic organization, and responsibilities may evolve based on business needs. We are committed to providing reasonable accommodations in accordance with applicable laws.

Job DetailsJob Location: Fully Remote, TX 95973Salary Range: $30.00 - $35.00 HourlyPayment Operations Specialist - Fully Remote Input 1 is looking for a Payment Operations Specialist to support daily payment operations and merchant onboarding for our growing fintech team. Please watch this video prepared by the hiring manager, Tina Hecteman, to get a better idea of the role: Hiring Manager Video What to know before applying: We are seeking individuals with 3 - 5 years of experience in payment operations, merchant underwriting or risk monitoring. Pay: $30 - $35/per hour. Schedule: Monday through Friday 7:30AM - 4PM Pacific Standard Time. Equipment: We do not provide equipment. Key Responsibilities: Manage merchant onboarding and inquiries Monitor transactions, process chargebacks, resolve payment discrepancies Assist with KYC/AML compliance, payment risk reporting, and process updates Collaborate with internal teams for smooth operations Qualifications: 3 - 5 years of experience in payment operations, merchant underwriting, or risk monitoring Bachelor’s in Finance, Business, or related field preferred Experience with credit card and ACH processing, processing chargebacks, payments compliance and/or payments risk Insurance industry knowledge helpful but not required Strong communication and Excel skills We value integrity, flexibility, and a collaborative approach. Apply now to join our innovative team! Input 1 LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. If an offer is made, the pay rate determinations will take into account relevant market data and the applicant's prior experience, education, industry knowledge, and other qualifications directly related to the position to ensure internal equity. QualificationsN/A

Job DetailsJob Location: Fully Remote, TX 95973Salary Range: $30.00 - $35.00 HourlyWe are seeking a detail-oriented and highly responsive Payments Operations Specialist to support our growing Payments-as-a-Service (PaaS) operations. This role is critical in ensuring smooth day-to-day payment activities, supporting merchants, and maintaining operational accuracy across systems. You will serve as a key point of contact for merchant and internal inquiries, execute payment operations tasks, and contribute to reporting and risk monitoring—while working within defined processes and escalating exceptions appropriately. What You’ll Do Merchant Support & Communication (Most Critical) Act as the primary point of contact for merchant and internal inquiries via phone and email Respond within defined SLAs, ensuring timely, clear, and professional communication Resolve routine issues independently and escalate complex cases appropriately Operational Accuracy & Data Integrity (Critical) Maintain accurate merchant records, documentation, and system updates Perform data entry and validation with a high level of precision Ensure consistency across systems and reporting tools Reporting & Excel-Based Operations (Highly Important) Maintain recurring operational and risk reports Use Excel (filters, lookups, pivots, etc.) to validate and analyze data Support reporting processes that drive operational visibility and decision-making Execution Within Defined Criteria Perform tasks using structured guidelines and defined workflows Identify exceptions and escalate appropriately rather than making final decisions Support underwriting, onboarding, and risk review processes Systems & Tools Navigation Work across multiple platforms (payment systems, CRMs, tracking tools) Ensure data consistency and accuracy across systems Quickly learn and adapt to new tools and workflows Payment Operations Support Assist with ACH returns, chargebacks, and transaction monitoring Support merchant onboarding and lifecycle processes Contribute to improving payment outcomes and reducing returns What We’re Looking For Required Qualifications Bachelor’s degree in Finance, Business, Accounting, or related field 3+ years of experience in payment operations, merchant support, or financial services Strong attention to detail and accuracy in data handling and documentation Excellent communication and responsiveness in a fast-paced environment Proficiency in Excel for operational reporting and data validation Ability to follow structured processes and escalate exceptions appropriately Preferred Qualifications Experience with ACH returns, chargebacks, or transaction monitoring Familiarity with KYC/AML processes and compliance environments Experience working in fintech or regulated financial services QualificationsNA

Job DetailsJob Location: Houston, TX 77002Salary Range: $22.00 - $24.00 HourlyMulti-Channel Customer Care Specialist Fully Remote | $22–$24/hour | 🕒 Full-Time Are you a customer care pro who thrives in a fast-paced, high-volume, multi-channel environment? Do you love solving problems with speed, accuracy, and empathy? If you’re ready to make a real impact, we want to meet you! Hear directly from our hiring manager, Barbara Carter, to learn what makes this opportunity special: https://vimeo.com/1123987006/2921ab6d79 What You’ll Do Handle a high volume of customer interactions through calls, live chat web messages, and emails. Deliver accurate account information, process payments securely, and document all interactions. Manage follow-ups in our Premium Billing System (PBS) to ensure tasks are completed promptly. Escalate complex issues to the right teams with clear, detailed documentation. Collaborate with teammates through Genesys and keep your status and time tracking up to date. Communicate account updates across departments for seamless customer service. What We’re Looking For 2+ years in a high-volume contact center with voice and chat channels in remote environment. Typing speed: 40+ WPM with strong grammar and spelling. Excellent communication, problem-solving, and multitasking abilities. Tech-savvy—experience with Genesys an/or Zoho is a plus. A customer-first mindset with patience, empathy, and a passion for helping others. Alignment with our core values: Integrity, Respect, Flexibility, Self-Evaluation, Knowledge, and Compassion. How We Measure Success Voice: 71+ calls/day | Avg. handle time ≈ 5.5 minutes. Web: 56 messages/day | Avg. handle time ≈ 7 minutes. Availability: 7 hours daily | 95% answer rate. Quality: 80%+ average monitoring score. Key Details Schedule: Monday–Friday, 8:40 AM–5:10 PM PST (must be comfortable working Pacific hours). Equipment: Use your own setup — two monitors, stable ethernet, and camera on for virtual meetings. Why You’ll Love Working With Us You’ll join a caring, collaborative team that values excellence, empathy, and growth. Every interaction is an opportunity to make a difference for our customers—and we’ll empower you to shine every step of the way. Apply today and take the next step in your customer care career! Qualifications-

Job DetailsJob Location: Fully Remote, TX 95973Salary Range: $27.00 - $31.00 HourlyManual Software QA Tester – Fully Remote – Entry Level Watch a video presentation prepared by the hiring manager. Click on the following link to access the video: https://vimeo.com/942147247/8b4b5e012e?share=copy About Input 1: Since the 1950s, our family-built agency has grown into a leader in premium financing, software, and business process outsourcing for the property and casualty insurance industry. At Input 1, we champion integrity, compassion, respect, and a culture that rewards excellence over egos. Pay and Logistics: Pay: $27.00 - $31.00/hour, paid bi-weekly. Logistics: This is a fully remote, hourly-paid position. You will need to provide your own equipment (laptop, reliable internet, webcam, headset). Benefits: We offer competitive benefits including medical, dental, vision, life insurance, 401k, 11 paid holidays, plus vacation/sick leave. Requirements/Experience: High school diploma required. Associate or Bachelor’s degree in Computer Science or related field preferred (or equivalent experience). 1-2 years of experience in Quality Assurance Testing OR Coursework/Certification in QA testing or Computer Programming is required. Knowledge of computers and applications such as MS Word, Excel, Jira and Postman. Experience in SaaS software testing or development preferred. Apply Today and Start Your QA Journey with Input 1! QualificationsNA

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Input 1 is looking for a Payment Operations Specialist to support daily payment operations and merchant onboarding for our growing fintech team. - Manage merchant onboarding and inquiries - Monitor transactions, process chargebacks, resolve payment discrepancies - Assist with KYC/AML compliance, payment risk reporting, and process updates - Collaborate with internal teams for smooth operations Qualifications - 3 - 5 years of experience in payment operations, merchant underwriting, or risk monitoring - Bachelor’s in Finance, Business, or related field preferred - Experience with credit card and ACH processing, processing chargebacks, payments compliance and/or payments risk - Insurance industry knowledge helpful but not required - Strong communication and Excel skills Requirements - 2 - 5 years of experience in payment operations, merchant underwriting or risk monitoring - Pay: $30 - $35/per hour - Schedule: Monday through Friday 7:30AM - 4PM Pacific Standard Time - Equipment: We do not provide equipment Benefits - We value integrity, flexibility, and a collaborative approach Company Description Input 1 LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.