• Owns and drives the safety culture on the account, starting with role modeling safe behavior and ensuring accountability against the account’s safety policies and procedures program. • Responsible for driving the positive direction of the account’s contract Key Performance Indicators to include establishing the account’s processes, procedures and programs; driving accountability against the set processes and procedures; and ensuring continuous improvement. • Responsible for managing and meeting the account’s Labor, Parts, Repairs, and Maintenance (PRM) budgets. • Establishes, improves, and ensures consistency and accountability against the account’s Quality Maintenance program driving Operational Equipment Efficiency and Uptime in the positive direction. • Provide operational leadership setting the accounts technical direction through a team of Regional Managers. • Ensures that maintenance fundamentals are in place and executed against. • Drives development and implementation of Standard work & Leader Standard Work to minimize variation. • Responsible for prompt response to client requests: including timely root cause analysis and corrective action plans when gaps are identified. • Works with their Sr. Operations Director leadership to drive seamless service delivery essentially resulting in a matrix organization for all regions. • Proactively identifies issues with people & processes and develops gap closing actions to prevent issues. • Works closely with Client senior leadership to translate strategy into tactical execution. • Drives compliance against all Federal, State and Local regulations. • Reviews program metrics daily to identify negative trends and deploy corrective actions. Also identifies positive trends to extract best known methods and implement across the account to drive Operational Equipment Efficiency and Uptime. • Works directly with the client business unit directors for their assigned portfolio • Other duties as assigned.

• Execute standardized research deliverables across recurring, syndicated and wave based studies to support high volume demand • Produce tables, charts and structured outputs used in client facing reports and presentations • Clean, validate and quality check research datasets, flagging issues or anomalies for review • Own execution heavy workstreams to reduce delivery bottlenecks and improve turnaround times • Follow established research workflows, managing updates and version control for existing deliverables • Partner with senior researchers to support larger projects and identify opportunities to streamline repeatable research tasks

• Support the day-to-day operations and project coordination of the Academy’s core digital products • Serve as the central coordination point across internal teams, external agencies, and cross-functional stakeholders • Manage workflows, tracking timelines, coordinating stakeholder approvals, and handling operational tasks including web publishing, QA, and asset management • Serve as the first line of defense for digital requests from across the organization and affiliated entities • Triage incoming requests, assess scope, and execute directly, route to the appropriate vendor, or escalate to the Director of Digital Experience • Manage project workflows using Airtable or similar tools • Coordinate day-to-day operations across the website, mobile app, and member portal • Serve as the primary coordination point with the web development agency, mobile app developer, CRM consultant, and other vendors • Support cross-functional intake meetings with various teams • Manage logistics of cross-platform projects including scheduling, documentation, and stakeholder communications.

• Drive programs with a strategic lens within defined program scope • Own end-to-end program execution for assigned programs • Identify opportunities for automation within programs • Lead cross-functional alignment with rigor and care • Establish reliable operating rhythms • Set a high bar for follow-through