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Input 1 LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Payment Operations Specialist
Location
United States
Posted
72 days ago
Salary
$30 - $35 / hour
Seniority
Mid Level
Job Description
Payment Operations Specialist
INPUT 1 LLC
Job DetailsJob Location: Fully Remote, TX 95973Salary Range: $30.00 - $35.00 HourlyWe are seeking a detail-oriented and highly responsive Payments Operations Specialist to support our growing Payments-as-a-Service (PaaS) operations. This role is critical in ensuring smooth day-to-day payment activities, supporting merchants, and maintaining operational accuracy across systems. You will serve as a key point of contact for merchant and internal inquiries, execute payment operations tasks, and contribute to reporting and risk monitoring—while working within defined processes and escalating exceptions appropriately. What You’ll Do Merchant Support & Communication (Most Critical) Act as the primary point of contact for merchant and internal inquiries via phone and email Respond within defined SLAs, ensuring timely, clear, and professional communication Resolve routine issues independently and escalate complex cases appropriately Operational Accuracy & Data Integrity (Critical) Maintain accurate merchant records, documentation, and system updates Perform data entry and validation with a high level of precision Ensure consistency across systems and reporting tools Reporting & Excel-Based Operations (Highly Important) Maintain recurring operational and risk reports Use Excel (filters, lookups, pivots, etc.) to validate and analyze data Support reporting processes that drive operational visibility and decision-making Execution Within Defined Criteria Perform tasks using structured guidelines and defined workflows Identify exceptions and escalate appropriately rather than making final decisions Support underwriting, onboarding, and risk review processes Systems & Tools Navigation Work across multiple platforms (payment systems, CRMs, tracking tools) Ensure data consistency and accuracy across systems Quickly learn and adapt to new tools and workflows Payment Operations Support Assist with ACH returns, chargebacks, and transaction monitoring Support merchant onboarding and lifecycle processes Contribute to improving payment outcomes and reducing returns What We’re Looking For Required Qualifications Bachelor’s degree in Finance, Business, Accounting, or related field 3+ years of experience in payment operations, merchant support, or financial services Strong attention to detail and accuracy in data handling and documentation Excellent communication and responsiveness in a fast-paced environment Proficiency in Excel for operational reporting and data validation Ability to follow structured processes and escalate exceptions appropriately Preferred Qualifications Experience with ACH returns, chargebacks, or transaction monitoring Familiarity with KYC/AML processes and compliance environments Experience working in fintech or regulated financial services QualificationsNA
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Medical Staff Service Coordinator
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Role Description Under the supervision of the Hospital Manager of Medical Staff Services/DUHS CVO, the Medical Staff Services Coordinator is responsible for coordination of aspects of DUHS Medical Staff Services office by providing essential verification and quality control functions to support DUHS's goals for credentialing and privileging health care providers while ensuring adherence to legal, regulatory, and delegated requirements. Assignments are planned and executed with considerable independence in compliance with established policies and procedures, bylaws, regulations and laws. - Organizing and directing a comprehensive and specialized credentialing program to assure continued accreditation compliance by the Joint Commission, NCQA, and AAAHC, as well as any other regulatory organizations. - Interpretation, explanation and following all regulatory guidelines, including medical staff bylaws, fair hearing plan, rules and regulations and policies. - Maintaining accuracy in the Credentialing database to identify medical staff members and their clinical privileges; prepares and maintains other related records and reports. - Responsible for the accuracy and integrity of the credentialing and privileging database system and for data entry performed in the medical staff office. - Receives application/reappointment application from the CVO, oversees the completion of the credentialing process for medical, professional, and advanced practice professional staff and granting of clinical privileges/scopes practice for the DUHS Medical Staff. - Coordinating, monitoring and maintaining the credentialing and re-credentialing process. - Gathering additional data for reappointment applications for incorporation into hospital-specific processes (i.e., QI elements, FPPE/OPPE process, etc.) and evaluation/analysis of confidential healthcare provider credentials. - Works with medical staff leadership and hospital clinical staff for the approval and ongoing review of credentialed practitioners. - Monitoring and revising credentialing and privileging/scope of practice forms as needed. - Ensures maintenance of medical staff, advanced practice professional staff, and professional staff files. - Scheduling and supporting the Credentials Committee; prepares agenda, attends and prepares minutes. - Provides support to the Credentials Committee chair as needed. - May participate on other Hospital committees as requested. - Uses discretion to escalate identified red flags to the Manager, Medical Staff Services/CVO Office. - Communicating medical staff information to appropriate departments; including approval notices to the provider, and other entities (if applicable). - Prepares reports to the respective boards to comply with their deadlines. - Demonstrates effective leadership skills and coordination of intra-department activities and inter-department integration. - Assures necessary revisions are communicated with the Manager, Medical Staff Services/CVO Office for the ongoing development and implementation of policies and procedures. - May develop and facilitate the medical staff orientation, as well as other on-boarding activities, as requested by the Manager, Medical Staff Services/CVO Office. - Perform other related duties incidental to the work described herein. Qualifications - Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program. - In lieu of bachelor's degree, four years relevant experience in Managed Care or Medical Staff Credentialing/Privileging (in addition to the experience requirement for the role). - One year of experience in a Medical Staff/Managed Care credentialing office. - Certification by NAMSS (CPMSM or CPCS) strongly preferred. Company Description Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
