Inmar Intelligence

Role Description This role is office-based in Mexico. The role requires professional fluency in English (spoken and written). The ServiceNow Senior Developer is responsible for the design, development, and implementation of solutions within the ServiceNow platform. This role involves advanced customization, integration, and maintenance of the ServiceNow environment, ensuring optimal performance and alignment with business requirements. The Senior Developer will work closely with stakeholders to translate business needs into technical solutions and provide technical leadership to junior developers. The position is remote, but needs to sit in Mexico. Qualifications - Bachelor's degree in Computer Science, Information Systems, or a related field or equivalent experience. - 5+ years of experience in ServiceNow development and implementation. - Strong architectural understanding of Common Service Data Model (CSDM) as well as Service Portfolio Management (SPM). - Proficiency in JavaScript, HTML, CSS, and other web technologies. - Experience with ServiceNow APIs and integration methods. - Expertise in implementing and optimizing ITIL aligned processes to enhance service management. - Excellent problem-solving and analytical skills. - Strong communication and interpersonal skills. Requirements - Must have experience in ITOM or ITAM (HAM and SAM) implementation. - Extensive experience with ServiceNow scripting, workflows, and integrations. - ServiceNow Administration and New Application Implementation. - Proficiency in ServiceNow Security and Access Control (ACLs / Roles). Benefits - Put clients first and display a positive attitude. - Treat clients and teammates with courtesy and consideration. - Build collaborative relationships. - Set and attain goals with a sense of urgency. - Focus on achieving results and exceeding expectations. Individual Competencies - Integrity: Takes responsibility for actions and tells the truth. - Teamwork: Works cooperatively with others to achieve objectives. - Adaptable: Responds to change with a positive attitude. - Innovative: Develops and supports new and improved methods. - Curious: Seeks new knowledge and listens to others. - Analytical and Critical Thinking: Uses a logical approach to problem-solving. - Problem Solving: Gathers and analyzes information to generate solutions. - Safety: Supports a safe work environment by following safety rules and regulations. Recruitment Fraud Notice Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate Inmar recruiters on LinkedIn and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Workday Careers site and learn how to spot scams in our full notice.

• Serve as a technical leader and architect for developing advanced reverse logistics and warehouse management solutions using Microsoft technologies • Mentor and guide engineering teams to ensure adherence to best practices in software design, coding, and architecture • Collaborate with cross-functional teams to align software solutions with business objectives, operational needs, and regulatory requirements • Design and implement systems to manage pharmaceutical returns, recycling, and disposal in compliance with DSCSA, FDA, and other relevant regulations • Develop warehouse management systems (WMS) to optimize space utilization, inventory tracking, order fulfillment, and real-time reporting • Create APIs and integrations to connect warehouse systems with pharmacy management platforms, supply chain tools, and external logistics providers • Utilize Azure cloud services and containerization tools like Docker and Kubernetes to build scalable, fault-tolerant systems • Implement CI/CD pipelines to streamline development, testing, and deployment processes for reverse logistics and warehouse management software • Ensure all software solutions comply with healthcare and pharmacy regulations, including DSCSA, FDA, HIPAA, and environmental guidelines • Monitor and improve system performance to support high transaction volumes, real-time inventory tracking, and data processing • Incorporate AI/ML-driven insights to enhance warehouse efficiency, predict product returns, and optimize reverse logistics processes

Role Description Under the general supervision of the Manager, Billing Operations, the Representative, Billing Operations provides support to the Invoicing and Billing Operations teams for assigned Inmar Clients. - Master file maintenance - Resolution of data issues - Research and trending of data related to the Quality Assurance process - Generating and maintaining standard operating procedures - Providing cross training to other associates - Performing invoice research as needed The position requires interaction with the Account Teams across various business units. The individual must show initiative and urgency with good judgement and attention to detail. Qualifications - Bachelor’s Degree preferred - 3-5 years work experience and/or any equivalent combination of experience and training - Competent in Google Office Suite, Microsoft Office Suite Requirements - Aggregate and configure inbound data to meet standard template formats - Follow up with account teams for missing Purchase Order information - Monitor and take necessary internal action on held invoices - Maintain shared mailboxes and coordinate follow up action as needed - Retrieve and research invoices needed for audit or collections - Follow standard operating procedures for completion of assigned workload - Coordinate with other departments and team members as required - Ensure all department productivity standards are met - Adhere to department and company policies and procedures - Generate and maintain reporting dashboards of key performance indicators - Monitor reporting trends to proactively identify and address potential issues - Perform routine file maintenance for updating contact information as provided - Run reports and save to a designated location for the invoicing team Benefits - Medical, Dental, and Vision insurance - Basic and Supplemental Life Insurance options - 401(k) retirement plans with company match - Health Spending Accounts (HSA/FSA) - Flexible time off and 11 paid holidays - Family-building benefits, including Maternity, Adoption, and Parental Leave - Tuition Reimbursement and certification support - Wellness and Mental Health counseling services - Concierge and work/life support resources - Adoption Assistance Reimbursement - Perks and discount programs

Job Description Position Summary: The Director, Security Engineering is responsible for leading and advancing Inmar’s enterprise security engineering capabilities across infrastructure, application security, vulnerability management, and emerging security domains. This role provides strategic direction, operational leadership, and technical oversight to ensure security is embedded into the design, development, and operation of systems across the organization. This leader partners closely with IT, engineering, product, and business teams to deliver scalable, resilient, and secure solutions that protect Inmar’s assets while enabling innovation and growth. The Director drives alignment to industry frameworks (e.g., NIST, CIS, OWASP) and reinforces a culture of accountability, continuous improvement, and customer first thinking.Job Description Position Summary: This position can be located on site at the headquarters in Winston Salem, NC or remote within the continental US. Primary Accountabilities: Major Responsibilities/Essential Functions: Strategic Leadership & Execution - Define and execute the security engineering strategy aligned to enterprise risk, business priorities, and regulatory expectations - Lead multiple domains including Infrastructure Security, Application Security, Vulnerability Management, and Security Assessment/Research - Establish clear roadmaps, priorities, and measurable outcomes tied to organizational goals and SMART targets - Drive a “prevent, detect, respond” mindset across all engineering functions Team Leadership & Development - Lead and develop high-performing managers and engineering teams across global locations - Establish clear accountability, ownership, and performance expectations - Coach leaders to drive consistent execution, transparency, and continuous improvement - Foster a culture aligned to Inmar values: truth-seeking, empowerment, and high accountability Security Engineering & Architecture Oversight - Ensure secure design and implementation across: - Cloud and infrastructure security (network, endpoint, IAM, SaaS) - Application and API security (secure SDLC, WAF, code analysis, DevSecOps) - Vulnerability management and remediation programs - Security tooling including SIEM, automation, and AI security capabilities - Drive standardization, automation, and efficiency in security controls and processes - Partner with architecture and engineering teams to embed security into platforms and services Risk Reduction & Operational Excellence - Continuously assess and improve security posture across enterprise environments - Oversee vulnerability identification, prioritization, and remediation strategies - Ensure effective use of metrics, KPIs, and reporting to track risk reduction and program maturity - Support incident response readiness through strong engineering and detection capabilities Cross-Functional Partnership - Partner with IT, Software Engineering, Product, Legal, Compliance, and business leaders to align security with business outcomes - Support regulatory and audit requirements (e.g., HIPAA, PCI, NYDFS, DEA, personal data protection standards) - Collaborate with third-party vendors and service providers to ensure secure service delivery Innovation & Emerging Capabilities - Lead assessment and adoption of emerging technologies including AI security and advanced threat detection - Drive research and evaluation of new tools and techniques to enhance security effectiveness - Ensure scalability of security capabilities to support business growth and global operations Required Qualifications: - Bachelor’s degree in Computer Science, Information Technology or related field or equivalent work experience required. Masters degree preferred - 10+ years of experience cybersecurity with strong focus on security engineering and infrastructure; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position - 5+ years of leadership experience managing multiple teams and managers - Deep expertise across infrastructure, cloud, application security, and vulnerability management - Experience aligning security programs to frameworks such as NIST, CIS, OWASP - Proven ability to lead large-scale initiatives and drive measurable outcomes Preferred Qualifications: - Experience in regulated environments (promotion services, healthcare, or similar) - Familiarity with modern security tooling (SIEM, EDR, IAM, SAST/DAST, CI/CD security) - Experience with cloud platforms (AWS, Azure, GCP) and containerized environments - Strong understanding of AppSec practices Key Competencies - Strategic thinking with strong execution discipline - Ability to simplify complexity and drive clarity across teams - Strong partnership and communication skills with executive leadership - Data driven decision making and accountability for outcomes - Commitment to continuous improvement and operational excellence Success Measures - Measurable reduction in enterprise risk and vulnerability exposure - Successful delivery of security engineering roadmap and key initiatives - Strong alignment and partnership with IT and business leaders - High-performing, engaged, and accountable engineering teams - Improved security maturity across infrastructure, applications, and emerging domains The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Duties responsibilities and activities may change, or new ones may be assigned at any time with or without notice. While performing the duties of this job, the associate is: - Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms. - Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper. - Occasionally required to stand, kneel or stoop, and lift and/or move up to ## pounds. - Regularly required to view items at an extremely close range and must be able to adjust and readjust focus. - Regularly required to remain in a stationary position. Occasionally: Job requires this activity up to 33% of the time Frequently: Job requires this activity between 33% - 66% of the time Regularly: Job requires this activity more than 66% of the time As an Inmar Associate, you: - Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations. - Treat clients and teammates with courtesy, consideration and tact; you also can perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client. - Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results. - Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability. - Understand that results are important and focus on turning mission into action to achieve results following the principles of agile, dynamic execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome. - Support a safe work environment by following safety rules and regulations and reporting all safety hazards. At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages. Eligible associates have access to: - Medical, Dental, and Vision insurance - Basic and Supplemental Life Insurance options - 401(k) retirement plans with company match - Health Spending Accounts (HSA/FSA) We also offer: - Flexible time off and 11 paid holidays - Family-building benefits, including Maternity, Adoption, and Parental Leave - Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning - Wellness and Mental Health counseling services - Concierge and work/life support resources - Adoption Assistance Reimbursement - Perks and discount programs Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms. We are an Equal Opportunity Employer, including disability/vets. Recruitment Fraud Notice: Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate Inmar recruiters on LinkedIn and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Workday Careers site and learn how to spot scams in our full notice. This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.

• Manage a portfolio of accounts; participate in the overall client strategy and execute with excellence on the account plan • Work closely with Client Strategy and Client Services teams to meet the needs of the client • Drive pipeline growth at the highest decision-making level (c-suite) and grow profitable revenue across client territory • Lead contract negotiations and ongoing contract management and renewals, ensuring work is completed timely and results support incremental growth in revenue • Collaborate with client on product and service extensions that could deliver incremental value; bring Solutions Experts into those discussions as necessary • Maintain detailed, accurate records in Salesforce.com covering all account activity • Proactively manage internal communications within and outside of the Sales team, as appropriate

Position Summary: Under general direction from a sales manager, the Sales Executive works from an assigned client list, typically consisting of smaller companies or emerging brands, to close new business for Inmar – a new client or a new product solution for an existing client – or to renew sales contracts. Drawing from success in previous sales roles, the Sales Executive uses a persuasive nature and creative methods to qualify leads, cultivate relationships and close deals that drive new revenue. Using in-depth knowledge of Inmar's solutions and constantly keeping abreast of the client's needs, the Sales Executive consultatively presents account information and new ideas that solidify and grow the account, while effectively cultivating relationships. Primary Accountabilities: Influence - Perform outbound cold calls to generate leads and new sales opportunities - Respond to inbound requests as assigned - Mine existing accounts for expansion opportunities across the Inmar portfolio - Secure calls/meetings; prepare and deliver product presentations, including product demonstrations online - Identify key decision makers within the client’s team - Own the account renewal/resale process, unless the account is re-assigned - Develop innovative networking skills to drive pipeline development at the decision-making level Operational - Document new opportunities in salesforce.com; properly disposition assigned opportunities and manage follow up tasks appropriately - Generate special reporting as needed - Provide support and assistance to manager and team members; effectively engage other internal resources when needed - Serve as an internal sales resource to non-sales departments as requested Additional Responsibilities: - Performs other duties as assigned - Complies with all policies and standards Required Qualifications: - Bachelors in business, marketing, or a related field required - 4+ years of related work experience, or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed for this position required - Sales experience with financial services, healthcare, logistics, or ecommerce preferred - Experience with CPG manufacturers or Retailers preferred - Experience in developing and winning business in a highly competitive environment; ability to sell across products and a variety of different solutions; ability to negotiate contracts, deal with price pressure and successfully resolve with strong profit margins; ability to discern the solution that is best for the customer and the value range they are willing to pay required - Strong questioning skills and the patience to hear customer out - Good decision making, knowing when to leverage additional resources to move deals past obstacles - Able to compose professional business correspondence, proposals and reports - Proficient in Salesforce and Conga; able to quickly learn other sales technologies Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. - Use Hands to Handle Objects - Regularly - Reach with Hands or Arms - Regularly - Talk or Hear and Read Instructions - Regularly - Stand, Kneel, or Stoop and Lift 20 Pounds - Occasionally - View Items at a Close Range - Regularly Rarely: Job requires this activity up to 25% of the time Occasionally: Job requires this activity between 25% - 50% of the time Frequently: Job requires this activity between 50% - 75% of the time Constantly: Job requires this activity more than 75% of the time Individual Competencies - Communication: Contributes to strategy for their team. - Problem Solving: Completes routine and repetitive tasks where tasks are straightforward. - Establish Focus: Communicates at a high level and is able to negotiate on a broad spectrum of matters. - Integrity: Able to communicate well in straight-forward situations. - Business Acumen: Gains support for ideas within the team. - Teamwork: Advanced communication skills used to lead a team. - Vision and Strategy: Division. As an Inmar Associate, you: - Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations. - Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client. - Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results. - Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability. - Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome. - Support a safe work environment by following safety rules and regulations and reporting all safety hazards. At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages. Eligible associates have access to: - Medical, Dental, and Vision insurance - Basic and Supplemental Life Insurance options - 401(k) retirement plans with company match - Health Spending Accounts (HSA/FSA) We also offer: - Flexible time off and 11 paid holidays - Family-building benefits, including Maternity, Adoption, and Parental Leave - Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning - Wellness and Mental Health counseling services - Concierge and work/life support resources - Adoption Assistance Reimbursement - Perks and discount programs Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms. At Inmar, compensation reflects our belief in integrity, transparency, and the value of individual contributions. The hiring range for this position is: 56,588.63 - 94,314.38 USD Annual The final offer may vary based on factors such as geographic location, job-related skills, education, certifications, work experience, and other relevant considerations. Depending on the job level and role, it may include: - Annual discretionary bonuses through our Core Company Performance Bonus Plan - Equity grants, sign-on bonuses, and other tailored incentive opportunities - Additional discretionary compensation, such as: - Growing Revenue Incentives - Corporate or VIP Bonuses - Deferred compensation opportunities The actual annualized salary offered at the time of hire will be communicated in the candidate’s offer letter. We remain committed to fairness and transparency across all locations. Where required, including for remote-eligible roles, local pay ranges are disclosed in accordance with applicable laws and regulations. We are an Equal Opportunity Employer, including disability/vets. Recruitment Fraud Notice: Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate Inmar recruiters on LinkedIn and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Workday Careers site and learn how to spot scams in our full notice. This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.

• Lead the development of data product strategies and identify product-market fit through market assessment, competitive research, internal stakeholder feedback and customer engagement • Continuously pursue understanding the customer problem and size of the problem to validate strategic direction. • Establish data-driven business requirements to validate product plans and investment • Define the product roadmap through annual and quarterly planning, in alignment with key stakeholders across the Inmar business units • Partner with engineering to plan, scope, and execute the product roadmap, clearly articulating use cases and requirements • Deliver prototypes in collaboration with Product Design to visualize new product ideas for rapid customer engagement and feedback • Lead data-driven prioritization of new opportunities and the product backlog via key business stakeholder planning meetings • Identify and manage against key Product KPIs to measure success of your products • Clearly articulate the user value and Inmar business value created by your product • Partner with sales and marketing to define go-to-market strategy, executing programs based on product stage (POC, MVP, Beta, GA) • Continuously capture customer and market learnings to bring back into the roadmap via a rapid iterative development cycle

• Technical Develop domain knowledge of Digital Promotions Network (DPN) and Inmar Consumer Extension (ICE) API calls that are needed to Implement a Client • Develop domain knowledge of Digital Promotions Network Offer Manager and Customer Service programs • Pre-Launch Support: Assist with Onboarding tasks related to new retailer or partner implementations and support development teams working on APIs • Post-Launch Support: Assist with managing first-level support to customer by monitoring support request to identify any recurring issues and recommending product changes. • Participate in Customer Success team’s review meetings to discuss issues or problems • Provide technical guidance to retailers & partners, work to resolve technical issues for the customer efficiently and effectively

• Responsible for servicing and supporting Inmar's healthcare clients. • Provide Level 1 client support (Phone/Email); escalate technical issues as needed. • Facilitate Health Checks (business reviews) annually with clients. • Document all client engagements in Salesforce CRM. • Facilitate the onboarding process of new clients within 90 days. • Configure TraySafe mobile and kiosk devices. • Provide remote webinar and on-site trainings for end users, technicians, and admins. • Troubleshoot Linux/Ubuntu-based TraySafe kiosks and servers. • Perform UAT testing for software releases and hardware rollouts. • Run and schedule reports and maintain accurate technical records for system configurations.

• Under general direction from a sales manager, the Sales Executive works from an assigned client list, typically consisting of smaller companies or emerging brands, to close new business for Inmar. • The Sales Executive uses a persuasive nature and creative methods to qualify leads, cultivate relationships and close deals that drive new revenue. • Consultatively presents account information and new ideas that solidify and grow the account, while effectively cultivating relationships. • Influence Generate leads and new sales opportunities. • Respond to inbound requests as assigned. • Mine existing accounts for expansion opportunities across the Inmar portfolio. • Secure calls/meetings; prepare and deliver product presentations, including product demonstrations online. • Identify key decision makers within the client’s team. • Own the account renewal/resale process, unless the account is re-assigned. • Develop innovative networking skills to drive pipeline development at the decision-making level. • Provide support and assistance to manager and team members; effectively engage other internal resources when needed. • Serve as an internal sales resource to non-sales departments as requested.