• Provide expert execution for complex, high impact Quality Assurance and Audit initiatives • Plan, lead, and deliver largescale and cross-functional testing efforts • Ensure accurate benefit, clinical, and pricing configuration • Support successful client implementations and operational changes • Partner closely with implementation, account management, operations, product, and regulatory teams • Ensure thorough test planning, execution, validation, and clear communication of results • Support regulatory and operational audits • Contribute to procedural and control enhancements

• Driving strategic outbound pipeline development • Identifying high-value opportunities • Initiating contact with potential enterprise customers • Mapping complex corporate structures • Multi-threading across strategic accounts • Detecting deep customer pain points • Helping organizations understand how MariaDB’s enterprise solutions can solve data challenges • Executing rigorous outbound prospecting motion • Actively nurturing early-phase enterprise opportunities

• Conduct sales consultations with warm, pre-qualified leads • Help prospective students identify the best educational path for their career goals • Close high-ticket program enrollments through consultative selling • Maintain accurate records in our CRM system • Consistently meet and exceed sales targets • Collaborate closely with Marketing, Admissions, and Student Success teams • Share customer insights and feedback to help improve our programs and sales processes

• Serve as the primary contact for inquiring families, handling inbound and outbound calls, texts, and emails to educate them on InStride’s program, treatment methods, and clinical outcomes. • Foster trusting relationships by offering empathetic guidance and advocating for families facing hurdles in accessing care. • Proactively reach out to families to resolve onboarding barriers and keep them “unstuck”. Confidently navigate complex insurance workflows—including verifying eligibility against specific payer contracts, managing Single Case Agreements, and coordinating with the authorization team. Connect directly with insurance representatives, pushing back when necessary to secure accurate information and fiercely advocate for our families. • Act as a central liaison connecting families with our internal teams—including Payer, Scheduling, Authorization, Growth, and Clinical staff. Maintain a team-first mindset with a constant readiness to jump in, support, and cover for colleagues as needed.