Inktavo

Role Description As a Technical Support Specialist, you are dedicated to making sure every customer interaction ends with a solution. You'll be the person our customers turn to when they hit a roadblock, diagnosing technical issues, walking them through the platform, and making sure they have what they need, leveraging our software to help them be successful. Technical Support Specialists at Inktavo combine deep product knowledge with a hands-on approach to problem-solving. Whether it's feature education, troubleshooting, or simply helping a customer feel heard, your focus is always on getting them back on track quickly and confidently. You'll work with businesses across the decorated apparel, signage, and promotional products industries, helping them get the most out of our platform every single day. Day in the Life - Respond to inbound support requests via email and phone, diagnosing and resolving technical issues in a timely manner. - Take ownership of your tickets in Zendesk, owning the customer experience from start to end. - Lean on your team and support them in return, sharing knowledge and maintaining a culture of accountability and dependability. - Look for solutions independently first, taking time to think through the problem before escalating. - Guide customers through platform features, configurations, and integrations to ensure they are set up for success. - Investigate and document bugs, escalating complex issues up the team with clear reproduction steps. - Maintain detailed notes on troubleshooting and next steps on your tickets to ensure an efficient and consistent workflow. - Identify patterns in support tickets to proactively flag recurring issues and contribute to product improvement discussions. - Develop and contribute to help center documentation, FAQs, and internal knowledge base articles. - Collaborate cross-functionally with Customer Success, Sales, and Product teams to advocate for customer needs. Qualifications - Bachelor's degree or equivalent work experience in a technical or customer-facing role. - 1+ years of experience in technical support, SaaS support, or a related field. - Strong troubleshooting and analytical skills with the ability to break down complex problems clearly. - Excellent verbal and written communication skills. - Strong proficiency with Zendesk preferred, or similar ticketing systems. - Comfortable working with web-based platforms. Requirements - Industry experience in a print/signage shop, e-commerce. - Knowledge of QuickBooks Online. - Familiarity with API integrations. Benefits - Competitive benefits. - Unlimited PTO. - Remote work available for U.S.-based candidates. - 401(k) with employer match. - Paid parental leave. - In-office benefits for those local to Dallas, TX: - Catered lunches. - Casual office atmosphere & located in the Design District. - Fully stocked kitchen.

Support @ MergeCo The Customer Support Team regularly interacts with our users and troubleshoots any issues our customers might face via phone and email. Our goal with Customer Support at Inktavo + OMG is to ensure we are responding efficiently to inquiries and assisting customers in understanding and navigating our software while maintaining top-tier customer support. Day in the Life - Manage large amounts of incoming calls and emails - Handle customer concerns and provide appropriate solutions - Identify and assess customer needs to achieve a high level of satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Work on other service-related projects as they arise Must Haves - 2+ years experience in a customer support role - Excellent ability to clearly communicate through phone and email - High attention to detail with research and investigative skills - Ability to multitask - Able and willing to work 8 AM - 5 PM CT Monday through Friday - Experience with Mac Operating systems, internet services, browser functions and basic software applications - SaaS experience a plus - eCommerce experience a plus A Few of the Perks - Competitive benefits - Unlimited PTO - Remote work available for U.S.-based candidates - 401(k) with employer match - Paid parental leave - In-office benefits for those local to Dallas, TX: - - Catered lunches - Casual office atmosphere & located in the Design District - Fully stocked kitchen

Engineering @ MergeCo At MergeCo, we aren't just merging two companies; we are building a unified, scalable foundation for the future of our industry. Our IT philosophy is rooted in Governance over Administration. We don't just "fix tickets"—we build the secure, automated "rails" that allow our Engineering and Business teams to run their "trains" at high velocity. We are seeking a Senior Site Reliability & Platform Engineer who views infrastructure as code and security as a baseline requirement. You will be a key architect in defining our shared responsibility model, ensuring that while we provide the platform, the platform provides the guardrails. In this role, you will be a systems thinker who understands that IT is an enabler, focusing on building robust platforms rather than performing arbitrary third-party integrations. Day in the Life - Platform Engineering: Design and maintain our core Kubernetes and Cloud Native environments within GCP, AWS, and Azure, ensuring high availability, scalability, security, and seamless deployment patterns. - Observability & Reliability: Implement a comprehensive observability stack to provide deep insights into system health, performance, and security posture. - Cross-Cloud Strategy: While GCP is our primary home, you will provide expertise in integrating and bridging legacy or specialized workloads in Azure and AWS. - Automation & Lifecycle: Build automated, repeatable processes for provisioning and deprovisioning infrastructure, reducing manual toil to near zero. - The "Rails" Philosophy: Develop self-service tools that empower DevOps and Engineering teams to manage their own tool configurations while remaining compliant with MergeCo security standards. Who You Are - A Systems Thinker: You understand that IT is an enabler. You focus on building robust platforms rather than performing arbitrary third-party integrations. - Kubernetes Expert: You have deep experience managing production-grade clusters (GKE preferred) and understand the intricacies of service meshes, networking, and container security. - Cloud Polyglot: GCP is your native tongue, but you are fluent enough in Azure and AWS to navigate complex multi-cloud environments. - Security-First Mindset: You treat security as a core feature of reliability, not an afterthought. - Collaborative Partner: You prefer "Partnership" over "Gatekeeping," working with business units to define where the platform ends and their application Must Haves - 5+ years in SRE, DevOps, or Platform Engineering roles. - Expert-level Kubernetes orchestration and containerization (Docker/Containerd). - GCP Professional Cloud Architect or equivalent experience (IAM, VPCs, GKE, Cloud Operations). - IaC Mastery: Deep proficiency in Terraform, CDK, or Pulumi - Observability: Experience with Prometheus, Grafana, ELK, or Datadog to drive SLIs/SLOs. - Familiarity with Azure/AWS for hybrid-cloud connectivity and migrations. - Scripting/Coding: Proficiency in Go, Python, or similar for tooling and automation. Nice to Haves - Cloud Polyglot: Familiarity with Azure/AWS for hybrid-cloud connectivity and migrations. - Observability Tooling: Experience with Prometheus, Grafana, ELK, or Datadog to drive SLIs/SLOs. - Experience navigating complex multi-cloud environments. A Few of the Perks - Competitive benefits - Unlimited PTO - Remote work available for U.S.-based candidates - 401(k) with employer match - Paid parental leave - In-office benefits for those local to Dallas, TX: - - Catered lunches - Casual office atmosphere & located in the Design District - Fully stocked kitchen

Engineering @ MergeCo As a Director, you will be responsible for setting and executing our engineering strategy over many platforms, ensuring we deliver high-quality, scalable, secure, and forward-looking solutions. This position requires strong leadership skills, deep technical knowledge, and the ability to manage a complex team structure. Specifically overseeing both Staff Engineers and Engineering Managers who manage their own teams. This role will report directly to the Chief Technology Officer (CTO). Day in the Life Strategic Leadership and Execution - Define and champion the long-term technical roadmap and architectural vision in alignment with company goals and product strategy. - Translate business objectives into clear, measurable engineering goals and initiatives. - Drive continuous improvement in engineering processes, tooling, and practices (e.g., CI/CD, unit testing, AI tooling) to maximize efficiency and delivery speed. - Manage the departmental budget, resource allocation, and capacity planning across all managed teams. People and Organizational Management - Mentor, guide, and evaluate Engineering Managers, fostering a culture of high performance, accountability, and operational excellence within their teams. - Directly manage and provide technical guidance to Staff Engineers, ensuring technical alignment and driving complex, cross-functional engineering initiatives. - Work with your peers to develop and execute a comprehensive talent strategy, including recruiting, retention, performance management, and career development across all roles within your engineering organization. - Cultivate a healthy, inclusive, and collaborative engineering culture that promotes innovation, psychological safety, and technical mastery. Technical and Operational Excellence - Establish and enforce rigorous standards for code quality, system performance, security, and scalability. - Oversee the architecture review process, ensuring that all systems are robust, cost-effective, and meet future business demands. - Act as a technical escalation point for critical issues, driving timely resolution while also communicating a comprehensive root cause analysis. Must Haves - Minimum of 10 years of progressive experience in software engineering, with at least 5 years in a senior leadership role managing managers (Manager of Managers). - Demonstrated experience in scaling engineering organizations and delivering complex, high-traffic, and distributed systems. - Proven ability to manage both direct individual contributors (Staff/Principal Engineers) and subordinate management layers. - Experience reporting directly to a C-level executive (CTO, CIO, CEO, etc.). - Exceptional strategic planning and execution skills. - Deep technical understanding across multiple domains (e.g., cloud infrastructure, microservices, data engineering, front-end architecture, AI/ML architecture). - Capable of engaging effectively with technical teams, executive leadership, and external stakeholders, demonstrating strong communication, negotiation, and influencing skills. - Strong financial acumen related to managing cloud infrastructure costs and departmental operating budgets. - A servant-leader mindset with a passion for mentorship and developing organizational capabilities. - U.S. Citizen or Permanent Resident status required. Visa Sponsorship is not available at this time. A Few of the Perks - Competitive benefits - Unlimited PTO - Remote work available for U.S.-based candidates - 401(k) with employer match - Paid parental leave - In-office benefits for those local to Dallas, TX: - - Catered lunches - Casual office atmosphere & located in the Design District - Fully stocked kitchen

Market & Pricing Strategy @ MergeCo As we evolve into the next chapter of our company, we are sharpening where we play, whom we serve, and how we win. The Director of Market & Pricing Strategy will play a critical role in that effort by grounding decisions in market reality, ensuring our product roadmap decisions are aimed at the right customers, in the right segments, with a differentiated value proposition, and ensuring we have a consistent framework across the organization. This role sits within the Product organization and reports to the Chief Product Officer. The ideal candidate is a market and pricing strategist who operates like a thought and product leader, someone who brings clarity to ambiguous questions and influences decisions without owning the roadmap. You are deeply curious about customers, markets, and value creation, and are motivated by helping teams decide where to play and why, not by defining features or managing delivery. You have experience in roles such as market strategy, pricing strategy, corporate strategy, or management consulting, with hands-on exposure to product-led businesses. Experience in high-growth B2B SaaS, vertical SaaS, marketplaces, or post-acquisition environments is strongly preferred. Day in the Life Market Segmentation & Sizing - Define and maintain company-wide market segmentation, including current and potential market segments and meaningful cohorts (e.g., buyer type, size, etc.) - Size markets (TAM / SAM / SOM) and segments, and work closely with the CPO, Product, and Marketing leaders to evaluate opportunities and support portfolio-level decision-making. - Identify high-level needs and value drivers across customer segments. - Create clear, decision-oriented analyses and artifacts (models, memos, and presentations) that enable leadership to make confident decisions on the portfolio, roadmap, and strategy. - Partner with the CPO to inform theme prioritization and opportunity sizing. - Participate in strategy sessions across the organization to integrate cross-functional perspectives into recommendations. - Collaborate with GTM leaders to define and evolve the Ideal Customer Profile (ICP) to outline where the company has the strongest product-market fit, highest value, and growth potential. - Collaborate closely with product and go-to-market teams to align on a consistent market segmentation. Competitive & Market Intelligence - Own competitive analysis across the portfolio. - Track and analyze current, emerging, and adjacent competitors, focusing on where we win, where we lose, and why. - Track industry trends and provide insights for strategic planning. - Conduct structured competitive and capability analyses, as well as feature comparisons, to identify implications for market position and mergers & acquisitions. - Translate competitive dynamics into clear strategic implications for product planning and positioning. - Provide regular updates to the executive team and cross-functional stakeholders. Pricing and Packaging - Own pricing strategy across products. - Define pricing models, structures, and discounting strategies that optimize our business. - Ensure pricing decisions align with target segments and value delivered. - Evaluate and test pricing, packaging strategies, and new monetization opportunities. - Collaborate with Product to determine packaging that reflects customer needs and drives upsell and cross-sell opportunities. - Communicate pricing, packaging, and self-service strategies for integration into roadmaps. - Partner with Product, Finance, Sales, Marketing, and Customer Success on pricing decisions and tradeoffs. - Collaborate with Customer Success, Payments, and Marketing to execute pricing strategies and tactics. Must Haves - Bachelor’s degree in Business, Economics, Finance, or a related field required. Advanced degree is a plus. - 7–10 years of relevant experience. - Strong judgment in market segmentation, pricing, and opportunity sizing. - Comfort working with imperfect data and making directional recommendations. - The ability to synthesize complex information into clear, executive-ready insights. - Curiosity and experience with research, including setting goals, determining key questions, selecting methodologies, executing, analyzing, and summarizing results. - Strong analytical and quantitative skills and data literacy (statistics, Excel/Sheets required; SQL a plus). - Excellent written and verbal communication skills. - The ability to influence senior stakeholders without formal authority. - A bias toward action, focus, and practical impact over theoretical frameworks. - U.S. Citizen or Permanent Resident status required. Visa Sponsorship is not available at this time. Nice to Haves - eCommerce experience - Branded merchandise knowledge - Vertical SaaS experience - Understanding of marketplaces - Mergers and Acquisitions - Previous work in AI tools A Few of the Perks - Competitive benefits - Unlimited PTO - Remote work available for U.S.-based candidates - 401(k) with employer match - Paid parental leave - In-office benefits for those local to Dallas, TX: - - Catered lunches - Casual office atmosphere & located in the Design District - Fully stocked kitchen

Business Development @ MergeCo As a Business Development Rep, you are the first impression of Inktavo + OrderMyGear for leads and prospects, making your role vital for the success of the Sales Team and the company as a whole. You will work closely with the team to shape our sales process and, along the way, interact with business and product leaders across the company to help Inktavo + OrderMyGear continue to grow quickly. BDRs at Inktavo + OrderMyGear combine product expertise with industry knowledge and a commitment to kicking off the sales cycle with new prospects. As a BDR, you will hunt and find new companies to evaluate Inktavo + OrderMyGear, and you will head up the qualification process in the sales cycle with businesses in the team sporting goods, decorated apparel industries, promotional product industries, and anyone else selling to groups online. As a BDR, you will have the opportunity to cultivate the skills and tools needed to develop in your career at Inktavo + OrderMyGear. Are you interested in growing your career in sales? Are you passionate about learning and developing? Then, you have come to the right spot! We strive to promote our high-performing BDRs into higher-level sales roles within the team. Learn more below about what a day in life looks like for a BDR. Day in the Life - Educate and qualify prospects, developing sales-ready leads and opportunities - Research organizations’ and prospects’ roles to create a penetration strategy - Handle detailed questions about Inktavo + OrderMyGear’s product and service capabilities - Connect with prospects by phone and email, using Outreach and Salesforce - Engage in effective communication while building relationships with potential Inktavo + OrderMyGear users, including C-level executives, outside sales reps, and accounting teams - Actively work to meet or exceed established monthly, quarterly, and annual quotas Must Haves - Bachelor degree. If no degree, 2+ years of sales experience - 1+ years of sales, business development, or other relevant experience with a strong track record preferred - Excellent verbal and written communication skills - Team player who possesses a desire and ability to work in a goal-oriented, high-growth sales environment - Strong attention to detail - Confidence to prospect and develop new sales leads - U.S. Citizen or Permanent Resident status required - Visa Sponsorship not available Nice to Haves - Salesforce proficiency - Experience in outbound prospecting - Experience working with high-volume leads list - Experience with Outreach.io or similar sales engagement tools - Knowledge of the Team Sporting Goods or Promotional Products industries a plus A Few of the Perks - Competitive benefits - Unlimited PTO - Remote work available for U.S.-based candidates - 401(k) with employer match - Paid parental leave - In-office benefits for those local to Dallas, TX: - - Catered lunches - Casual office atmosphere & located in the Design District - Fully stocked kitchen

Sales @ MergeCo We’re looking for a high-energy, outbound-focused Account Executive to drive new business in a fast-paced, transactional sales environment. As an Account Executive at MergeCo, you are responsible for developing, managing, and winning over prospective clients through the entire sales lifecycle, from initial contact through close. The Sales team combines product expertise, industry knowledge, and a commitment to helping new customers succeed on the platform to uncover prospects’ needs, priorities, and areas of opportunity. If you thrive on activity, competition, and winning multiple deals per week—this role is built for you. Day in the Life - Generate new business through high-volume outbound prospecting (calls, email, LinkedIn) - Run a full sales cycle from prospecting → demo → close - Manage a high-velocity pipeline with a short sales cycle - Help prospective businesses evaluate our solutions and handle detailed questions about our product capabilities - Deliver concise, compelling product demos - Handle objections in real-time and move deals forward quickly - Establish relationships, engage and "win over" key decision makers within prospective customers’ businesses, including C-level executives, outside sales reps, and accounting teams - Consistently hit and exceed monthly and quarterly quota targets - Track activity and pipeline accurately in CRM (Salesforce) Must Haves - Bachelor’s degree in Sales, Marketing, Business, or a related field preferred - A minimum of one (1) year of quota-carrying high-volume SMB/Production SaaS experience with a track record of success, meeting or exceeding quota - Ability to quickly learn and understand the intricacies of our software product and relevant applications to unique customer workflows - Proven track record of: - High activity levels (calls, outreach) - Closing deals in a short sales cycle environment - Comfortable making cold calls daily (this is critical) - Strong objection handling and ability to think on your feet - Competitive, goal-oriented, and motivated by performance metrics - Excellent communication skills—clear, concise, and confident - Highly coachable and adaptable to feedback - Team Player - Collaborative A Few of the Perks - Competitive benefits - Unlimited PTO - Remote work available for U.S.-based candidates - 401(k) with employer match - Paid parental leave - In-office benefits for those local to Dallas, TX: - - Catered lunches - Casual office atmosphere & located in the Design District - Fully stocked kitchen

Engineering @ MergeCo We're looking for a Senior Software Engineer who's curious, takes ownership of their work, and believes in leaving things better than they found them. This is a fully remote position where you'll architect and build web applications, collaborate with a talented team, and make a real impact on our product. Clear, proactive communication matters here. In a remote environment, we rely on each other to stay aligned, share context, and support one another. You'll be working with: Ruby on Rails, Vue, Inertia, Postgres, Sidekiq, OpenSearch, GraphQL, RSpec, Docker, CircleCI, Heroku, and AWS. Day in the Life - Design, develop, and maintain features across our full stack using Ruby on Rails, Vue, and related technologies - Collaborate with product, design, and engineering to shape scalable, maintainable solutions - Own the health and evolution of the platforms you work on, proactively identifying opportunities for improvement - Write clean, tested, and well-documented code - Engage in thoughtful code reviews and knowledge sharing to elevate the whole team - Communicate clearly and regularly, keeping stakeholders informed and aligned - Support and mentor teammates, fostering a culture of empathy and mutual respect Must Haves - 5+ years of professional software engineering experience - Strong expertise in Ruby on Rails with a track record of building and maintaining production applications - Solid understanding of web application architecture - Experience with relational databases (PostgreSQL) and query optimization - Proficiency with Git and modern development workflows - Experience with AI-assisted development tools (Claude, GitHub Copilot, or similar) - Strong communication skills and ability to work collaboratively - Located in the United States Nice to Haves - Experience with Vue.js, Inertia.js, or Stimulus - Familiarity with GraphQL - Familiarity with Docker, CI/CD pipelines, and cloud platforms (AWS, Heroku) A Few of the Perks - Competitive benefits - Unlimited PTO - Remote work available for U.S.-based candidates - 401(k) with employer match - Paid parental leave - In-office benefits for those local to Dallas, TX: - Catered lunches - Casual office atmosphere & located in the Design District - Fully stocked kitchen

Role Description In this role, you are responsible for the primary channel through which our clients sell branded merchandise. You will own the problems and opportunities within the Store-building and management experience, leading your squad to define, design, and deliver features that provide ongoing customer value, drive key business outcomes, and strengthen our competitive advantage. This role sits within the Product organization and reports to the Director of Product. The ideal candidate loves solving complex problems to help our business grow and is curious and enthusiastic about product management. Day in the Life - Lead a dedicated cross-functional squad (Engineering & Design) to predictably deliver quarterly roadmaps. - Responsible for the "what" and, collaborating with engineering, design, and go-to-market teams, for the “how” and "when" of delivery, from planning to launch. - Conduct continuous discovery to develop a deep understanding of our customers and translate those insights into data-grounded business cases. - Integrate knowledge of industry trends and the competitive landscape to identify opportunities for innovation and differentiation. - Turn insights from discovery and data analysis into clear problems & opportunities for the quarterly roadmap. - Define and track success metrics that move the needle on our initiatives and themes. - Manage the product backlog with a focus on predictability. - Partner closely with Go-to-Market (GTM) teams to provide context needed for successful launches. - Identify opportunities where new capabilities—including performance scaling and AI—can simplify operational complexity. - Communicate ongoing updates on roadmap progress, changes, and risks for internal stakeholders and executives. Qualifications - A minimum of 4 years of experience in Product Management, ideally within B2B SaaS or eCommerce. - Proven ability to create clarity out of complex, sometimes conflicting requirements and turn them into actionable plans. - A natural curiosity and drive to understand the "why" behind user behavior and our business, without needing constant direction. - Strong ability to use data (SQL, Looker, Sigma, Tableau, or similar) to identify problems, validate hypotheses, and measure the success of delivered features. - Demonstrate an understanding of AI technologies and constraints and implications for defining, designing, and delivering products. - A toolkit includes AI for prototyping, documentation, etc., and you have specific examples of how you use these tools in your process. - Passion for delivering high-quality products that meet or exceed user needs and drive business results. - Ability to align cross-functional stakeholders and translate technical constraints into business value. - U.S. Citizen or Permanent Resident status required. Visa Sponsorship is not available at this time. Requirements - eCommerce and/or B2B SaaS experience. - Experience with Jira, Confluence, Linear, and similar tools. - Experience with Pendo, Amplitude, Google Analytics, etc. - Experience with Figma, V0, Lovable, Claude, etc. Benefits - Competitive benefits - Unlimited PTO - Remote work available for U.S.-based candidates - 401(k) with employer match - Paid parental leave - In-office benefits for those local to Dallas, TX: - Catered lunches - Casual office atmosphere & located in the Design District - Fully stocked kitchen

• Initiate, negotiate and close new deals with prospects and customers • 40-50 outbound calls per day to sales qualified leads, 2 demos per day • Conduct personalized, live online product tours to educate prospective customers on InkSoft solutions • Generate a pipeline that leads to closed revenue and quota attainment • Collaborate and work with different members of the team (marketing, account managers, leadership, etc.) to build strategic adoption plans for customers • Prepare and educate prospects on new features and releases • Monitor and identify industry trends and challenges • Provide solutions based on customer’s business needs, pain points, and usage patterns • Sell on solutions and return on investment vs. technical functionality • Build credibility and trust while influencing buying decisions