INFORMDATA LLC

Role Description The International Specialist manages daily operations in the international department, ensuring the accuracy, reliability, and security of criminal record searches, employment and education verifications, and other services. They process client requests with a strong commitment to trust and data integrity, providing precise updates while safeguarding sensitive information. The role involves manual entry of requests, tracking delayed orders, and adhering to custom client requirements. Attention to detail and proactive communication with the team are essential to prevent delays and uphold data accuracy. Additionally, the specialist will develop a deep understanding of international products and services, reinforcing quality and trust throughout the process. Duties and Responsibilities - Adherent to established Standard Operating Policies and Procedures to ensure the expectations of our clients are being met. - Perform the necessary research to ensure customer orders are processed thoroughly and efficiently. - Maintain client confidence and protect operations by keeping proprietary information confidential. - Utilize all available tools to effectively perform job responsibilities. - Communicate timely updates and results as outlined by InformData and client expectations. - Utilize knowledge of products, services, and workflow to ensure orders are processed per policy and procedure. - Maintain communication with the vendors to establish lasting relationships. - Ensure that all searches are being updated with the required details within the required time frame. Qualifications - Detail-oriented, with good written and oral communication skills. - Must have strong organizational skills and time management skills. - Must be flexible and able to multitask. - Proficient in Microsoft Office Suite (Excel - Intermediate or higher proficiency). - Proven ability to identify, assess and solve problems and communicate results. - Experience with process workflow design and creating standard operating procedures. - Basic knowledge of data structures. Working Conditions - This position requires the incumbent to work indoors at a desk for extended periods of time. - The person must be able to comprehend and follow work instructions in a fast-paced, team environment. - This position requires the ability to interact with all levels within the organization and respond professionally to all individuals. - This position may be requested to work overtime on occasion to meet company objectives. Equal Opportunity Employer InformData is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Role Description As Director of Strategic Alliances and Partnerships, you will lead InformData’s growth by developing an ecosystem of technology partners and GTM alliances. This role will shape how our organization brings joint solutions to market with our most strategic partners. Responsibilities will include defining and executing alliance strategy, managing senior partner relationships to drive business outcomes for current and new partnerships. The ideal candidate will have demonstrated expertise to partner with key players in the industry and work hands-on to approach and engage potential alliances. Success will be measured on revenue, market share gains, and overall competitiveness. Reporting to the Chief Product Officer, this role will work closely with product offering teams, sales leadership, and marketing to align solutions, activate co-sell motions, and drive pipeline growth and revenue contribution through partner-led initiatives. The role operates in a highly matrixed environment and collaborates closely across the organization including marketing teams, Operations, IT, and other business groups to ensure alignment, consistency, and scalable execution. Key Responsibilities - Lead alliance strategy and execution for assigned strategic partners, ensuring alignment with InformData solutions and services priorities. - Serve as the primary executive point of contact for partner relationships, including governance, QBRs, and long-term planning. - Develop and operationalize joint business plans, including solution alignment, co-sell motions, and go-to-market priorities. - Partner with product offering teams to align partner technologies with InformData roadmaps and influence solution development and packaging. - Work closely with sales leaders to enable partner-led selling motions, accelerate pipeline, and support revenue attainment. - Collaborate with marketing teams to plan and execute joint go-to-market programs, campaigns, events, and customer advocacy initiatives. - Coordinate with corporate partnership teams and other InformData business units to align investments and execution. - Establish success metrics and track performance, including pipeline contribution, revenue impact, adoption, and program effectiveness. - Represent InformData in partner executive engagements, industry events, and ecosystem forums. Leadership Scope and Impact - Operates with a national scope and significant autonomy within defined strategic objectives. - Influences revenue and growth outcomes through alliance strategy and execution. - Leads complex initiatives through matrixed teams across product, sales, marketing, and operations. - Acts as a trusted advisor to senior InformData stakeholders on ecosystem and partner strategy. Qualifications - Bachelor’s Degree in Business, Marketing, or related field; Master’s preferred. - 12+ years of experience in B2B technology roles, including strategic alliances, partner management, or go-to-market leadership. Preferred Qualifications - Experience managing relationships with major enterprise technology partners (e.g., Microsoft, SAP, ServiceNow, NVIDIA, hyperscalers, or leading ISVs). - Experience in forming relationships with local and state governments. - Demonstrated success driving joint partner strategies that deliver measurable business impact. - Demonstrated skills and hands-on experience using AI tools to improve productivity, decision-making, or business outcomes. - Strong experience working across product, sales, and marketing organizations in global, matrixed environments. - Expertise in enterprise B2B solution positioning, messaging, and value articulation. - Experience managing budgets, agencies, or external vendors. - Strong analytical and operational skills, including forecasting and performance measurement. - Willingness to travel as needed; travel expectations will vary based on candidate location. Company Description Please note that this job description is meant to give a basic understanding of the position and does not cover every part of the job duties and requirements. InformData reserves the right to change or assign other duties to this position at any time. InformData is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Role Description The Employee Relations Specialist serves as a trusted advisor to employees, supervisors, and managers by promoting a positive workplace culture and strengthening employee engagement. This role ensures fair and consistent application of company policies while supporting an inclusive, respectful, and compliant work environment. This is a hands-on opportunity to develop and deliver the employee experience in a transformational culture. The Employee Relations Specialist is responsible for addressing employee concerns, conducting investigations, advising on performance and conduct matters, and supporting conflict resolution while mitigating organizational risks. Through proactive partnership with leadership and HR, this role helps to enhance employee experiences, reinforce organizational values, and mitigate risk while driving a culture of accountability and engagement. Duties and Responsibilities Employee Relations & Culture - Serve as a key point of contact for employee relations matters, promoting open communication, trust, and responsiveness across the organization. - Foster a positive, inclusive workplace culture by addressing employee concerns in a timely, respectful, and solution-focused manner. - Act as a culture steward, reinforcing organizational values, behavioral expectations, and engagement principles in daily employee interactions. - Partner with leadership to identify and address employee sentiment, engagement trends, and workplace issues proactively. Investigations & Risk Management - Conduct prompt, thorough, and impartial investigations related to employee complaints, misconduct, harassment, discrimination, and policy concerns. - Ensure investigations are handled with confidentiality, professionalism, and sensitivity to employee experience. - Document findings accurately and recommend appropriate, consistent outcomes aligned with policy and company values. Supervisor and Manager Advisor - Coach people leaders on effective leadership, performance management, corrective action, and employee engagement practices. - Advise on conflict resolution, employee communications, and approaches that balance accountability with empathy. - Support leaders through difficult employee situations while reinforcing fairness, consistency, and inclusion. Employee Engagement & Development - Partner with HR and management teams to design and support initiatives that strengthen employee engagement, retention, and morale. - Contribute to development of training content and facilitate team sessions on HR processes, people leader fundamentals, and development. - Assess employee relations data, turnover, case trends, and feedback to identify opportunities for improving workplace culture and engagement. - Contribute to engagement surveys, focus groups, listening sessions, and follow-up action planning with teams. Policy, Compliance & Collaboration - Ensure compliance with federal, state, and local employment laws while maintaining a positive employee experience. - Support the development, implementation, and communication of employee relations policies and practices. - Participate in HR projects, culture initiatives, audits, and continuous improvement efforts as assigned. Qualifications Education and Experience - Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience. - Minimum of 5 years of progressive experience in employee relations engaging with employees for concerns and formal investigations. - Minimum 4 years of hands-on experience as a generalist/business partner implementing HR processes and programs across a small or mid-size business population. Knowledge, Skills, and Abilities - Strong knowledge of employee relations principles, engagement strategies, and multi-state employment laws. - Demonstrated ability to manage sensitive situations with discretion, empathy, and sound judgment. - Exceptional interpersonal, communication, and conflict-resolution skills. - Ability to influence and coach leaders at all levels while maintaining credibility and trust. - Strong organizational skills with attention to detail and accurate documentation. - Must be curious, driver of change, and contributor to optimizing the HR eco-system. - Ability to balance employee advocacy with organizational needs in a fast-paced environment. - Proficiency with HRIS systems and Microsoft Office applications. Preferred Qualifications - HR certification such as SHRM-CP, SHRM-SCP, PHR, or SPHR a plus. - Demonstrated experience building a career architecture. - Experience supporting culture change, engagement initiatives, and multi-state organizations. Company Description

Role Description As a Verifications Specialist at InformData, you will play a critical role in ensuring the accuracy of the information provided by candidates on employment and leasing applications. You will validate candidate details by contacting academic institutions, professional references, military organizations, and employers. Your work directly contributes to the integrity of the data we provide to our clients, helping to build trust and uphold a high standard of professionalism. Duties and Responsibilities - Handle inbound and outbound calls to academic institutions and employers, military institutions, and professional references to verify candidate information. - Maintain professionalism on calls and in all internal and external communications. - Maintain and improve quality of results by adhering to standards and guidelines. - Handle escalated cases with academic institutions and employers to verify candidate information. Qualifications - Professional verbal and written communication skills. - Exceptional active listening skills with ability to capture what is being stated accurately. - Ability to navigate through multiple computer applications with speed and accuracy. - Persistency, ability to probe effectively. - Ability to quickly and accurately document information. - Excellent judgement with ability to report accurate content. - Ability to problem solve complex issues and use analytical skills. - Ability to maintain a high level of organization. - Ability to multitask and follow assignments to completion with high attention to detail. - Adaptable. - Team oriented. - Ability to type 40 WPM or more. - Solid accuracy of grammar and spelling. - High School diploma or equivalent experience. - Proficiency in data collection and computer applications. - Previous data entry experience. Working Conditions - This position requires the incumbent to work indoors at a desk for extended periods of time and use of work station. - The person must be able to comprehend and follow work instructions in a fast-paced, team environment. - This position requires the ability to interact with all levels within the organization and requires the ability to respond professionally to all individuals and work well as a team player. - This position may be requested to work overtime on occasion to meet company objectives. Equal Opportunity Employer InformData is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job DetailsJob Location: Remote - Kennesaw , GA 30144Job Summary The Quality Assurance Supervisor is responsible for supporting day to day quality assurance operations to ensure established KPIs and SLAs are consistently met. This role partners cross departmentally to oversee and support recheck investigations, ensuring work is completed accurately, efficiently, and in alignment with client expectations. This position plays a key role in identifying trends, escalating quality concerns, and driving continuous improvement across teams. This position requires strong attention to detail, sound judgment, and the ability to collaborate effectively with internal stakeholders. Duties and Responsibilities Support the Senior Manager of Quality and Director in overseeing recheck workload management and related quality processes Ensure recheck investigations are completed accurately, timely, and in alignment with client expectations and internal standards Serve as a point of escalation for client and internal quality related questions, including: Quality Action Plans Quality Account Reviews Quarterly Business Reviews Client escalations Identify opportunities to improve workflows, increase efficiency, and drive continuous process improvements Assist with onboarding and training of new team members, ensuring understanding of quality standards and procedures Manage and maintain ZenDesk queues to ensure timely intake, tracking, and resolution of quality related requests Create, update, and maintain departmental documentation, standard operating procedures, and training materials Monitor team performance to ensure individual and team goals, KPIs, and quality expectations are being met Provide ongoing guidance, feedback, and support to quality assurance team members Please note that this job description is meant to give a basic understanding of the position and does not cover every part of the job duties and requirements. InformData reserves the right to change or assign other duties to this position at any time. QualificationsJob Qualifications Demonstrated basic leadership skills with the ability to guide, support, and influence others Proficient in standard computer software, including Microsoft Word, Excel, Outlook, and PowerPoint Ability to work effectively in a team-oriented environment while making sound, day-to-day decisions Strong written, verbal, and presentation communication skills Ability to work flexible hours, including days, evenings, and weekends when required Willingness to travel occasionally, sometimes with short notice Self-directed, motivated, and confident in decision-making and execution Excellent multitasking, time management, and attention to detail skills Maintain proficiency in background screening processes. Gain operational understanding of all InformData processes. Aid in ensuring the following accuracy ratings are maintained Accuracy/DPMO Productivity Recheck Turnaround Time (TAT For Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. InformData is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The International Specialist manages daily operations in the international department, ensuring the accuracy, reliability, and security of criminal record searches, employment and education verifications, and other services. They process client requests with a strong commitment to trust and data integrity, providing precise updates while safeguarding sensitive information. The role involves manual entry of requests, tracking delayed orders, and adhering to custom client requirements. Attention to detail and proactive communication with the team are essential to prevent delays and uphold data accuracy. Additionally, the specialist will develop a deep understanding of international products and services, reinforcing quality and trust throughout the process. Duties and Responsibilities - Adherent to established Standard Operating Policies and Procedures to ensure the expectations of our clients are being met - Perform the necessary research to ensure customer orders are processed thoroughly and efficiently - Maintain client confidence and protect operations by keeping proprietary information confidential - Utilize all available tools to effectively perform job responsibilities - Communicate timely updates and results as outlined by InformData and client expectations - Utilize knowledge of products, services, and workflow to ensure orders are processed per policy and procedure - Maintain communication with the vendors to establish lasting relationships - Ensure that all searches are being updated with the required details within the required time frame Qualifications - Detail-oriented, with good written and oral communication skills - Must have strong organizational skills and time management skills - Must be flexible and able to multitask - Proficient in Microsoft Office Suite (Excel - Intermediate or higher proficiency) - Proven ability to identify, assess and solve problems and communicate results - Experience with process workflow design and creating standard operating procedures - Basic knowledge of data structures Working Conditions - This position requires the incumbent to work indoors at a desk for extended periods of time. - The person must be able to comprehend and follow work instructions in a fast-paced, team environment. - This position requires the ability to interact with all levels within the organization and respond professionally to all individuals while working well as a team player. - This position may be requested to work overtime on occasion to meet company objectives. Equal Opportunity Statement InformData is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.