• Prepare, verify, and carry out invoicing via electronic processing and reporting activities for an assigned portfolio of accounts • Contribute to contract management activities, taking responsibility for deliverables and working collaboratively • Balance and maintain client relationships • Reconcile accounts and investigate discrepancies • Keep abreast of contract progression concerning invoicing units • Interact closely with the Revenue team to ensure timely billing and investigate discrepancies on assigned clients • Negotiate directly with assigned sites on all site related contracting items including clinical trial agreements, budgets, payment terms, ancillary agreements and amendments • Partner with internal Study Startup team, CROs, Clinical Operations teams, and TAU partners to improve overall SB&C metrics and deliver processes • Ensure standards are applied to the SB&C processes across projects • Leverage leading industry tools and data sources to provide budget and contract feedback aligned with parameters and fair market value guidance • Promptly recognize and improve potential delays and escalate to appropriate team members • Track all actions and negotiations to ensure timelines are achieved for studies and sites assigned • Support resolving escalated issues identified by the site activation sub-team in partnership with the internal Study Startup team

• Review of study protocols and investigating testing requirements • Assist in facilitating the timely response for proposals • Coordinate testing methods with partners for study support • Act as a link between the laboratory and other departments • Provide subject matter expertise within the team • Support with escalations and assist with team member training • Maintain relationships between ACM and referral laboratories • Provide scientific/technical information for client RFP’s and RFI’s • Alert leadership to any issues during the trial lifecycle • Assist in development and updates to templates and tools

• Prepares Pricing for Sales utilizing analysis of revenue, market share, capacity, and competitor activity in the wholesale, B2B, and ITC markets • Conducts market research, assesses data, and develops insights into market trends and pricing strategies • Sends ITC/Third Party Off-net Requests, including: Timelines for Service Turn-up/Install New circuits, Re-term Upgrades, Coterminous Upgrades, Re-terms, and Disconnects with ITC & 3rd Party. ITC & 3 rd Party RFP follow-up for returned pricing • Coordinates tools, reports, and communications for accurate pricing information responsive to market changes - After 60-90 Days, Pricing Refreshed • Works with Technical Solutions Architect & Planning Engineers to ensure proper solutions are being priced. • Assists with conducting internal circuit audits to ensure accuracy & confirm renewal cost info with LMP. • Assists in auditing and notification of LMP rate increase data. • Conducts Aureon LIT Building analysis and provides maintenance. • Other duties as assigned

Role Description - Manage on-demand and scheduled maintenance service requests for national clients. - Coordinate service providers, technicians, property managers, suppliers, and other stakeholders to ensure timely resolution of service issues. - Maintain detailed and accurate documentation, notes, and updates across multiple software platforms. - Manage a high-volume workload while maintaining service quality, responsiveness, and accuracy. - Effectively manage complex scopes of work, escalated service requests, and challenging maintenance situations. - Review labor, material, and subcontractor costs to ensure pricing accuracy and reasonableness. - Negotiate vendor pricing while maintaining strong vendor relationships. - Research material costs and procure parts when appropriate. - Balance client expectations with profitability objectives by maintaining appropriate margins. - Obtain multiple vendor quotes when required and evaluate pricing and scope to ensure the best value. - Provide proactive and professional communication to clients via email, phone, and customer portals. - Maintain accurate schedules, status updates, and service documentation. - Escalate service issues, delays, cost increases, and other concerns as appropriate. - Build and maintain strong client relationships through responsive and solution-oriented service. - Prepare professional proposals for project work and service requests that exceed routine maintenance scope. - Develop clear scopes of work using appropriate industry terminology. - Price projects appropriately to maintain profitability while remaining competitive. - Submit proposals requiring management approval prior to client presentation. - Manage approved projects through completion, ensuring all required documentation and deliverables are obtained. Requirements - Fully remote position requiring a dedicated home office workspace. - Reliable high-speed internet connection is required. Schedule - This is a full-time position, typically requiring 40 hours per week. - Typical work hours are Monday through Friday between 5:00 AM and 5:00 PM Pacific Time. - Occasional overtime, evening, weekend, and holiday work may be required based on business needs and client demands. Compensation - $26.00 to $38.00 per hour, depending on qualifications and experience. Benefits - Medical Insurance - Dental Insurance - Vision Insurance - Life and AD&D Insurance - Short-Term Disability Insurance - Long-Term Disability Insurance - Critical Illness Insurance - Accident Insurance - Hospital Indemnity Insurance - Employee Assistance Program (EAP) - Pet Insurance - 401(k) Plan with Employer Matching Contributions - Paid Vacation - Paid Sick Leave - Paid Personal Days - Paid Holidays - Fitness Reimbursement Program - Employee Recognition Programs - Bonus Opportunities - Tuition Reimbursement - Home Office Stipend - Paid Volunteer Time