Independence Pet Holdings

Role Description Pumpkin is seeking an Insurance Agent who will report to the Supervisor, Customer Care. This friendly and motivated individual will be responsible for: - Researching and responding to insurance and non-insurance customer service inquiries over phone, email, text, chat, and social media. - Processing new customer enrollments, claims, and fulfillment tasks. - Providing exceptional customer care to customers across multiple communication channels in a timely and efficient manner. - Using problem-solving skills to solve customer issues, rectify poor experiences, and maintain positive relationships with customers. - Understanding company policies to ensure all claims and policies are compliant and/or knowing when to make an exception. - Answering customer questions and providing insurance and non-insurance related information. - Educating customers on our full product offerings and taking the initiative to help them buy additional coverage. - Using ticketing software, back office software, and other digital tools to manage and track performance. - Data entry for the above tasks. - Other duties as assigned. Qualifications - Prior experience in customer service role involving a high degree of customer interface. - Experience with ticketing software (Zendesk, Kustomer, Gladly, etc.). - Roll-up-your-sleeves mentality – does what it takes to get the job done. - Excellent verbal and written skills. - Administrative and computer skills. - Great attention to detail with every task. - Entrepreneurial interest and a passion for pets. - Existing Property & Casualty Insurance License. Benefits - Comprehensive full medical, dental and vision Insurance. - Basic Life Insurance at no cost to the employee. - Company paid short-term and long-term disability. - 12 weeks of 100% paid Parental Leave. - Health Savings Account (HSA). - Flexible Spending Accounts (FSA). - Retirement savings plan. - Personal Paid Time Off. - Paid holidays and company-wide Wellness Day off. - Paid time off to volunteer at nonprofit organizations. - Pet friendly office environment. - Commuter Benefits. - Group Pet Insurance. - On the job training and skills development. - Employee Assistance Program (EAP). Company Description Pumpkin, a subsidiary of IPH, offers premium accident & illness coverage and wellness plans for dogs and cats. Founded in 2020, our plans help families afford advanced diagnostics and treatments – from routine to critical care – so their pets can live longer, healthier lives. Our nationwide team of 200+ pairs pet health expertise with purpose-built technology to make care without compromise possible. Pumpkin’s deep understanding of the science and finance of veterinary care makes us an asset to our more than 10,000 nationwide veterinary professional partners and is one reason we are trusted by nine out of ten surveyed veterinarians. Our consumers love us, too. We are the #1-rated pet insurance brand on Google, have a 4.9-star rating on TrustPilot and are one of the fastest-growing pet health companies in the US. We have insured over 230,000 pets and paid more than $176 million in claims since launch. At Pumpkin, we believe pet parenthood is parenthood. While life with pets looks different than raising human children, the responsibility, commitment, and love run just as deep. That belief is why we exist: to help parents choose the best care for their loved ones – without compromise.

Role Description We are seeking an experienced and hands-on Senior Manager, Data Engineering to lead the strategy, architecture, and execution of Clarus' modern data platform. This role will be responsible for building and scaling foundational data capabilities across data ingestion, master data management (MDM), data quality, and platform engineering. As a growing organization, Clarus values leaders who can balance strategic thinking with hands-on execution. The ideal candidate thrives in fast-paced environments, enjoys solving complex data challenges, and is excited to build scalable data foundations that enable products, analytics, operational workflows, and business decision-making. This role will partner closely with Engineering, Product, Analytics, and business leaders to establish trusted, high-quality data assets and deliver a data platform capable of supporting Clarus' next stage of growth. Key Responsibilities - Define and execute the roadmap for data engineering capabilities aligned with business and product priorities. - Design, build, and optimize scalable batch and real-time data ingestion frameworks using Azure Databricks, ADLS Gen2, and Azure-native technologies. - Establish reusable data engineering patterns, orchestration standards, and platform best practices. - Drive reliability, observability, performance optimization, and cost efficiency of data pipelines and infrastructure. - Lead the strategy and implementation of Master Data Management (MDM) capabilities across key business domains. - Define and govern trusted data assets and golden records for critical business entities including customers, products, providers, and partners. - Partner with business, product, and analytics stakeholders to ensure consistent and trusted enterprise data. - Develop scalable approaches for entity resolution, matching, taxonomy management, and hierarchical data modeling. - Champion modern lakehouse architecture principles and modular data design. - Establish robust data quality frameworks, monitoring, SLAs, and operational support processes. - Ensure alignment with enterprise governance, security, privacy, and regulatory requirements. - Lead, mentor, and grow a team of data engineers while fostering a culture of ownership, collaboration, and continuous improvement. - Contribute directly to architecture decisions, technical design, and critical implementation efforts when needed. - Drive agile delivery, sprint planning, and engineering best practices across the team. - Establish CI/CD standards, testing strategies, and DataOps best practices to support platform scalability and reliability. Qualifications - Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. - 10+ years of experience in data engineering, data platform development, or related disciplines. - 2+ years of experience leading technical teams, mentoring engineers, or serving in a technical leadership capacity. - Deep experience with Azure cloud data platforms, including Azure Databricks, ADLS Gen2, Azure Data Factory, Event Hub, and related services. - Strong experience building modern data platforms, lakehouse architectures, and distributed data processing solutions. - Experience developing and implementing Master Data Management (MDM) solutions and enterprise data models. - Expertise with SQL, Python, Spark, and modern data engineering frameworks. - Experience building and supporting both batch and real-time data processing pipelines. - Strong understanding of data governance, metadata management, data quality, and security best practices. - Experience implementing CI/CD pipelines, DevOps practices, and infrastructure automation. - Excellent communication skills with the ability to influence technical and non-technical stakeholders. - Experience in healthcare, insurance, pet health, or other highly regulated industries is a plus. - Experience with entity resolution, probabilistic matching, or customer data platforms is a plus. Benefits - Comprehensive full medical, dental and vision Insurance - Basic Life Insurance at no cost to the employee - Company paid short-term and long-term disability - 12 weeks of 100% paid Parental Leave - Health Savings Account (HSA) - Flexible Spending Accounts (FSA) - Retirement savings plan - Personal Paid Time Off - Paid holidays and company-wide Wellness Day off - Paid time off to volunteer at nonprofit organizations - Pet friendly office environment - Commuter Benefits - Group Pet Insurance - On the job training and skills development - Employee Assistance Program (EAP)

Role Description As a Product Manager at Clarus, you will play a pivotal role in shaping the future of pet insurance technology by bringing innovative, customer-centric solutions to market. This role will lead product initiatives from concept through launch, partnering cross-functionally with Engineering, Design, Operations, and Marketing to deliver meaningful business impact and exceptional user experiences. This is an opportunity for an execution-oriented product manager who thrives in a fast-paced, collaborative environment and is passionate about solving complex challenges in the evolving pet care ecosystem. You will help prioritize opportunities, translate customer and market insights into actionable requirements, and drive the successful delivery of scalable solutions that improve outcomes for veterinary teams, pet parents, and industry partners. Qualifications - 3+ years of product management experience, ideally in B2B SaaS, insurance technology, or related digital platforms - 5+ years professional experience - Previous experience launching new commercial products or features - Strong communication and collaboration skills, with the ability to work and negotiate effectively across teams - Experience with Agile methodologies and tools (e.g., ADO, Jira, Aha!) - Analytical mindset with the ability to leverage data to inform decisions - Technical aptitude required—this role will be working with engineers daily - Ability to operate effectively in a fast-paced, evolving environment with shifting priorities Requirements - Collaborate with the Director of Product to execute product roadmaps, ensuring timely delivery of features and enhancements. - Conduct user research, gather customer feedback, and analyze market trends to inform product decisions and identify opportunities. - Translate business needs into clear product requirements for design and engineering teams. - Maintain and prioritize the product backlog, balancing short-term deliverables with long-term strategic objectives. - Partner closely with engineering, UI design, marketing, and customer success teams to ensure smooth product development and successful launches. - Support testing, QA, and post-launch analysis to ensure product quality and performance meet expectations. - Assist in preparing product documentation, training materials, and internal communications to enable effective product launches. Preferred Qualifications - Experience in the insurance industry (P&C, life, health, or embedded insurance). - Pet health or pet insurance experience is a plus. - Familiarity with APIs, digital transformation initiatives, or InsurTech platforms. Education - Must meet one of the following requirements: - Bachelor’s Degree or equivalent work experience (One-year relevant experience is equivalent to one-year college) - Associate’s Degree in a Technical Field - Certification in relevant focus area Benefits - Comprehensive full medical, dental and vision Insurance - Basic Life Insurance at no cost to the employee - Company paid short-term and long-term disability - 12 weeks of 100% paid Parental Leave - Health Savings Account (HSA) - Flexible Spending Accounts (FSA) - Retirement savings plan - Personal Paid Time Off - Paid holidays and company-wide Wellness Day off - Paid time off to volunteer at nonprofit organizations - Pet friendly office environment - Commuter Benefits - Group Pet Insurance - On the job training and skills development - Employee Assistance Program (EAP)

Retention Agent remote type Remote locations Akron, OH time type Full time job requisition id JR102360 Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. Embrace Pet Insurance, a subsidiary of IPH, is leading the way in redefining pet health insurance in the U.S. We’re committed to open and honest communication, products that earn the trust of our Embraced pet parents, and customer service that’s both personal and professional. Join an award-winning team at the forefront of the industry. Our Sales and Service teams are J.D. Power certified for Outstanding Customer Service Experience for Phone Support. This recognition marks a turning point in how pet insurance providers are evaluated, and we’re proud to lead the way in setting a new standard for clarity, compassion, and reliability every time a pet parent reaches out for support. Job Summary: Embrace Pet Insurance is seeking a Retention Specialist. The main role of the Retention Specialist is to work closely with existing customers to address their concerns, preserve their trust, and retain their business. The ideal candidate will be an excellent communicator with strong problem-solving skills and a customer-focused attitude. Job Location: Remote - USA Main Responsibilities: - Develop and implement strategies to retain existing customers - Communicate with customers via phone, email, and chat to address their concerns and resolve issues - Identify causes of customer dissatisfaction and work to resolve the underlying problems - Work with other departments to resolve customer concerns and ensure timely resolution - Monitor customer retention metrics and report on trends to the management team - Stay up-to-date on product and industry trends to better serve customers - Continuously identify and implement process improvements to deliver better customer experience and improve retention rates Basic Qualifications: - Excellent communication skills, both verbal and written - Proven customer service and/or sales experience, preferably in a retention capacity - Ability to understand and address customer concerns effectively - Strong problem-solving skills - Ability to work in a fast-paced, team-oriented environment - Proficiency with customer management systems and call center technology - High school diploma or equivalent, bachelor’s degree preferred #remote All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following: - Comprehensive full medical, dental and vision Insurance - Basic Life Insurance at no cost to the employee - Company paid short-term and long-term disability - 12 weeks of 100% paid Parental Leave - Health Savings Account (HSA) - Flexible Spending Accounts (FSA) - Retirement savings plan - Personal Paid Time Off - Paid holidays and company-wide Wellness Day off - Paid time off to volunteer at nonprofit organizations - Pet friendly office environment - Commuter Benefits - Group Pet Insurance - On the job training and skills development - Employee Assistance Program (EAP) Interview Technology Notice: Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process. By continuing with the interview, you consent to this use. Text Messaging Notice: If you provide a mobile phone number, you may receive job-related communications via text message. Message and data rates may apply. You may opt out of text communications at any time by replying “STOP.”

Title: Growth Product Manager, Consumer Experience Location: IPG_OFFICE_New York Job Description: Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. Independence Pet Group (IPG), a subsidiary of IPH, is one of North America’s largest pet insurance and services organizations. Our impressive family of brands (Figo, Felix, ASPCA Pet Health Insurance, Pets Plus Us, and AKC Pet Insurance) supports insurance for more than 1,000,000 pets in the U.S. and Canada and provides well-being, safety, resources, and business solutions to the pet industry, including microchip identification and an online pet registry.  Location: Hybrid — Chicago, New York, or Phoenix Job Summary PetPlace is seeking a Growth Product Manager with deep experience building and optimizing consumer-facing digital products. In this role, you will own the end‑to‑end journeys that help new pet parents discover, understand, and engage with PetPlace. You will work directly with consumers through research, testing, and rapid experimentation to uncover insights and translate them into high‑impact product improvements. Your work will shape the experiences that drive activation, engagement, and long‑term loyalty, positioning PetPlace as the go‑to destination for new pet parents seeking support, resources, and education. Main Responsibilities - Own and optimize consumer-facing journeys across PetPlace.com and our pet adoption flow, ensuring clarity, value, and seamless engagement. - Act as the voice of the customer, developing a deep understanding of user personas, motivations, pain points, and behaviors. - Conduct direct consumer research, including interviews, surveys, usability testing, and behavioral analysis to uncover insights that drive product decisions. - Design and execute A/B tests, multivariate tests, and rapid experiments to validate hypotheses and improve conversion, activation, and retention. - Leverage data to identify opportunities, diagnose friction, and make compelling, insight‑driven recommendations. - Monitor and report on consumer product KPIs, ensuring transparency and alignment across stakeholders and leadership. - Collaborate closely with engineering, design, and marketing to concept, scope, and deliver consumer‑centric features that drive measurable growth. - Embrace the MVP mindset, iterating quickly based on user feedback, market signals, and performance data. Qualifications - 5+ years of Product Management experience building and optimizing consumer-facing (B2C) digital products. - Proven track record owning consumer journeys, funnels, and engagement metrics in a fast‑paced environment. - Hands-on experience conducting direct consumer research and translating insights into product improvements. - Strong background in experimentation, including A/B testing, funnel optimization, and iterative product development. - Analytical mindset with expertise in consumer behavior, KPIs, and data-driven decision-making. - Exceptional communication and collaboration skills, with the ability to align cross-functional teams. - Genuine passion for animals and a deep understanding of the bond between pets and their families. - Thrives in a dynamic, fast-moving environment where ideas, diverse perspectives, and adaptability are essential. Beneficial Skills - Experience in the pet health or pet care industry. - Experience working in B2C product organizations or high‑traffic consumer apps. - Familiarity with SAFe Agile methodologies. #LI #IPG All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following: - Comprehensive full medical, dental and vision Insurance - Basic Life Insurance at no cost to the employee - Company paid short-term and long-term disability - 12 weeks of 100% paid Parental Leave - Health Savings Account (HSA) - Flexible Spending Accounts (FSA) - Retirement savings plan - Personal Paid Time Off - Paid holidays and company-wide Wellness Day off - Paid time off to volunteer at nonprofit organizations - Pet friendly office environment - Commuter Benefits - Group Pet Insurance - On the job training and skills development - Employee Assistance Program (EAP) Interview Technology Notice: Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process. By continuing with the interview, you consent to this use. Text Messaging Notice: If you provide a mobile phone number, you may receive job-related communications via text message. Message and data rates may apply. You may opt out of text communications at any time by replying “STOP.”

Role Description The Sales Data Analyst will play a key role in optimizing our sales and customer success operations by managing data, reporting, and CRM processes. This individual will support customer segmentation, sales team alignment, performance measurement, and reporting for both internal teams and external partners. This is a data-driven role requiring someone with strong analytical skills, CRM experience (Zoho and Microsoft Dynamics strongly preferred), and the ability to contribute to process improvements. While this role is primarily back-end, presentation skills are important for supporting QBRs and partner alignment discussions. Key Responsibilities - Support customer segmentation and book-of-business management for sales and CS teams. - Partner with strategic partners and sales teams to align customer data, track sales/CS performance, and optimize partner engagement. - Manage and maintain CRM data integrity, assisting with development and optimization as needed. - Generate reports for QBRs, including sales funnels, Clarus portal KPIs, forecasting, and performance analytics. - Track and analyze rep activity, sales pipeline metrics, and partner team performance. - Provide insights on CRM utilization and automation opportunities for improved efficiency. - Collaborate with leadership to identify gaps in sales enablement and customer success processes. - Support strategic decision-making through data analysis and performance tracking. Qualifications - Bachelor’s Degree in appropriate field of study or equivalent work experience. - 3+ years experience in sales/business analyst roles, particularly in insurance, veterinary, or SaaS industries. - CRM management experience (Zoho and Microsoft Dynamics preferred) with ability to own dashboard development and analyze data. - Strong data analysis and reporting skills (Excel, Power BI, Tableau, or similar tools). - Ability to support internal/external QBRs with data-driven insights and reporting. - Experience working with strategic third-party sales partners, optimizing performance and success. - Self-starter with the ability to identify gaps, suggest optimizations, and take initiative in process improvements. Requirements - Limited US travel is anticipated. Benefits - Comprehensive full medical, dental and vision Insurance. - Basic Life Insurance at no cost to the employee. - Company paid short-term and long-term disability. - 12 weeks of 100% paid Parental Leave. - Health Savings Account (HSA). - Flexible Spending Accounts (FSA). - Retirement savings plan. - Personal Paid Time Off. - Paid holidays and company-wide Wellness Day off. - Paid time off to volunteer at nonprofit organizations. - Pet friendly office environment. - Commuter Benefits. - Group Pet Insurance. - On the job training and skills development. - Employee Assistance Program (EAP).

• Investigates and processes assigned insurance claims, verifies coverage, and compensation amounts, per insurance policy. • Updates Explanation of Benefits (EOB), pays and closes claim. • May order medical records from providers. • May communicate with clients and providers during treatment. • Works closely with veterinary hospitals and policyholders to evaluate and review a pet’s medical history to determine a baseline of health. • Performs other duties and responsibilities as assigned.

• Provide exceptional customer care to customers across multiple communication channels like phone, email, text, chat and social, in a timely and efficient manner • Uses problem-solving skills to solve customer issues, rectify poor experiences, and maintain positive relationships with customers • Understand company policies to ensure all claims and policies are compliant and/or know when to make an exception • Answer customer questions and provide insurance and non-insurance related information • Educate customers on our full product offerings and take the initiative to help them buy additional coverage • Process new customer enrollments, incoming claims, and ongoing fulfillment tasks in accordance with company policies • Use ticketing software, back office software, and other digital tools to manage and track performance • Data entry for the above tasks • Other duties as assigned

Role Description Clarus is seeking a Strategic Account Director – Pet Health Insurance & PIMS to lead strategic partnerships and enterprise growth across pet health insurance providers and Practice Information Management System (PIMS) platforms. This role is highly commercial and partnership-driven, requiring expertise in contract structuring, pricing strategy, and long-term ecosystem collaboration. You will serve as a senior advisor to partners, shaping how we integrate, co-market, and scale within the broader animal health technology and insurance ecosystem while coordinating internal teams to deliver results. Main Responsibilities - Strategic Partnership Development - Identify, develop, and expand relationships with pet health insurance providers and PIMS platforms; build an ecosystem pipeline aligned to strategic priorities. - Develop joint go-to-market strategies and partnership frameworks (e.g., referral models, co-selling motions, integration roadmaps) that drive mutual growth. - Lead co-selling and co-marketing initiatives with partners; coordinate enablement, communications, and success metrics. - Enterprise Sales & Deal Leadership - Own complex enterprise deal cycles involving integrations, partnerships, and platform alignment, from discovery through contract execution. - Develop business cases and ROI models tailored to partner needs; align internal stakeholders on pricing, scope, and expected outcomes. - Drive revenue growth through strategic agreements and partner-led motions; track performance and optimize based on results. - Establish clear internal governance, progress reporting, and success metrics for active deals and strategic partners; communicate status, risks, and outcomes to stakeholders and track performance against defined targets. - Advanced Contract & Pricing Negotiation - Lead contract negotiations, including pricing models, revenue-share structures, and multi-year agreements. - Partner with Legal, Finance, and executive leadership to structure scalable deals and ensure adherence to internal approval processes. - Ensure contracts align with strategic objectives, partner economics, and long-term value realization. - Executive Stakeholder Engagement - Build and manage relationships with senior executives across partner organizations; establish governance and executive alignment. - Lead high-impact presentations and business reviews with clear narratives, data, and action plans. - Serve as a trusted advisor on partnership strategy, integration priorities, and growth opportunities. - Onboarding, Integration & Retention - Coordinate cross-functional teams to support onboarding and integrations, including technical requirements, timelines, and partner communications. - Monitor performance, adoption, and engagement; develop and execute retention and expansion plans with partners and internal teams. - Identify and mitigate risks while uncovering new growth opportunities through data, partner feedback, and market insights. - Cross-Functional & Product Collaboration - Partner with Product to define integration needs, prioritize roadmap items, and improve partner and customer experiences. - Collaborate with Sales, Customer Success, Implementation, Finance, and Legal to align execution, governance, and commercial outcomes. - Use reporting and analytics to inform strategy, measure success, and optimize partner performance over time. Qualifications - Proven ability to structure and close large, strategic deals with multiple stakeholders. - 7-10+ years of experience in enterprise sales, strategic partnerships, or business development (Insurance, animal health, and/or health tech preferred). - Direct experience working with pet health insurance providers and/or PIMS platforms. - Deep expertise in contract management, pricing strategy, and negotiations. - Strong understanding of insurance models, reimbursement workflows, and/or veterinary software ecosystems are strongly preferred. - Strong executive presence with excellent written, verbal, and presentation skills. - Analytical and data-driven; able to leverage reporting to inform strategy and measure outcomes. - Demonstrated leadership of cross-functional initiatives; prior people management experience is a plus. - Willingness and ability to travel up to 50%. Benefits - Comprehensive full medical, dental and vision Insurance - Basic Life Insurance at no cost to the employee - Company paid short-term and long-term disability - 12 weeks of 100% paid Parental Leave - Health Savings Account (HSA) - Flexible Spending Accounts (FSA) - Retirement savings plan - Personal Paid Time Off - Paid holidays and company-wide Wellness Day off - Paid time off to volunteer at nonprofit organizations - Pet friendly office environment - Commuter Benefits - Group Pet Insurance - On the job training and skills development - Employee Assistance Program (EAP)

Title: Program Manager, Senior Location: IPG_OFFICE_Chicago Job Description: Established in 2021,Independence Pet Holdingsis a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. As part of the broader JAB Pet Services ecosystem, IPH collaborates closely with affiliated companies in the UK and Europe to drive alignment, knowledge sharing, and technology strategy consistency across regions. Job Summary: Independence Pet Holdings (IPH) is seeking a collaborative, results-driven Sr Program Manager to partner closely with Transformation Program Business Owners and Senior Business Leaders in leading complex projects and initiatives as part of a high-impact enterprise transformation. This role will manage projects and initiatives that are focused on optimizing business processes and modernizing core enterprise systems. The Sr Program Manager will play a critical role in advancing a future-ready insurance platform and operating model that strengthens operational efficiency, scalability, and the customer experience. The ideal candidate will have a proven ability to drive cross‑functional and enterprise‑wide alignment, manage complex program and project interdependencies, and ensure disciplined execution and delivery of strategic initiatives. This role requires demonstrated experience leading programs within a scaled agile (SAFe) delivery framework and operating across complex, global organizational environments to deliver outcomes on scope, schedule, and budget. Industry experience in Pet insurance is preferred but not required, along with hands‑on experience deploying SaaS technology solutions and exposure to applying AI‑enabled business solutions. Job Location: Remote or Hybrid – Chicago, IL Main Responsibilities: - Lead coordinated program/project delivery as part of IPH’s global insurance transformation, guiding execution across MGAs, system integrators, and business and technology teams. - Partner with global System Integrators (SI) to define delivery scope, dependencies, performance metrics, and integration across insurance value streams. - Apply Scaled Agile (SAFe) principles to structure ARTs, coordinate planning, manage dependencies, and drive iterative delivery across distributed teams. - Oversee/align vendor SOWs, contractual compliance, financials, and delivery quality within internal and external work groups - Collaborate with all technology teams including Enterprise Architecture, Information Security, Data, and Platform teams to ensure end-to-end insurance solution integrity. - Drive program/project program reporting that track KPIs and manage risks, issues, and drive business change management with strong controls and timely escalation. Qualifications: - 12+ years of progressive experience in program management, leading large, complex initiatives. - Proven experience managing external integration partners with accountability for delivery outcomes, contractual compliance, and cross‑partner integration. - Strong understanding of insurance value streams, including quote‑to‑bind, policy lifecycle management, billing and payments, rating engines, underwriting, claims adjudication, and agent and customer servicing. - Demonstrated success leading cross‑functional, virtually staffed programs with budgets exceeding $10M. - Proficiency with the Scaled Agile Framework (SAFe), including experience coordinating across multiple Agile Release Trains (ARTs), value streams, or large solution constructs. - Strong business and technical acumen, with the ability to align complex insurance workflows to enabling technology solutions. - Proven financial management and contractual oversight skills within large, SOW‑driven vendor and partner ecosystems. - Excellent communication and leadership skills, with the ability to effectively influence and update senior executives and diverse cross‑functional stakeholders. - Bachelor’s degree in Business, Technology Management, or a related discipline. Preferred Qualifications - SAFe, PMP, PgMP, or equivalent program management certifications. - Experience operating within global, matrixed organizational environments. - Direct experience implementing EIS or other core insurance platforms. - Master’s degree in Business, Technology Management, or a related field. #iph All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following: - Comprehensive full medical, dental and vision Insurance - Basic Life Insurance at no cost to the employee - Company paid short-term and long-term disability - 12 weeks of 100% paid Parental Leave - Health Savings Account (HSA) - Flexible Spending Accounts (FSA) - Retirement savings plan - Personal Paid Time Off - Paid holidays and company-wide Wellness Day off - Paid time off to volunteer at nonprofit organizations - Pet friendly office environment - Commuter Benefits - Group Pet Insurance - On the job training and skills development - Employee Assistance Program (EAP) Interview Technology Notice: Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process. By continuing with the interview, you consent to this use. Text Messaging Notice: If you provide a mobile phone number, you may receive job-related communications via text message. Message and data rates may apply. You may opt out of text communications at any time by replying “STOP.”