Independence Pet Holdings

• Investigates and processes assigned insurance claims, verifies coverage, and compensation amounts, per insurance policy. • Updates Explanation of Benefits (EOB), pays and closes claim. • May order medical records from providers. • May communicate with clients and providers during treatment. • Works closely with veterinary hospitals and policyholders to evaluate and review a pet’s medical history to determine a baseline of health. • Performs other duties and responsibilities as assigned.

• Provide exceptional customer care to customers across multiple communication channels like phone, email, text, chat and social, in a timely and efficient manner • Uses problem-solving skills to solve customer issues, rectify poor experiences, and maintain positive relationships with customers • Understand company policies to ensure all claims and policies are compliant and/or know when to make an exception • Answer customer questions and provide insurance and non-insurance related information • Educate customers on our full product offerings and take the initiative to help them buy additional coverage • Process new customer enrollments, incoming claims, and ongoing fulfillment tasks in accordance with company policies • Use ticketing software, back office software, and other digital tools to manage and track performance • Data entry for the above tasks • Other duties as assigned

Title: Program Manager, Senior Location: IPG_OFFICE_Chicago Job Description: Established in 2021,Independence Pet Holdingsis a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. As part of the broader JAB Pet Services ecosystem, IPH collaborates closely with affiliated companies in the UK and Europe to drive alignment, knowledge sharing, and technology strategy consistency across regions. Job Summary: Independence Pet Holdings (IPH) is seeking a collaborative, results-driven Sr Program Manager to partner closely with Transformation Program Business Owners and Senior Business Leaders in leading complex projects and initiatives as part of a high-impact enterprise transformation. This role will manage projects and initiatives that are focused on optimizing business processes and modernizing core enterprise systems. The Sr Program Manager will play a critical role in advancing a future-ready insurance platform and operating model that strengthens operational efficiency, scalability, and the customer experience. The ideal candidate will have a proven ability to drive cross‑functional and enterprise‑wide alignment, manage complex program and project interdependencies, and ensure disciplined execution and delivery of strategic initiatives. This role requires demonstrated experience leading programs within a scaled agile (SAFe) delivery framework and operating across complex, global organizational environments to deliver outcomes on scope, schedule, and budget. Industry experience in Pet insurance is preferred but not required, along with hands‑on experience deploying SaaS technology solutions and exposure to applying AI‑enabled business solutions. Job Location: Remote or Hybrid – Chicago, IL Main Responsibilities: - Lead coordinated program/project delivery as part of IPH’s global insurance transformation, guiding execution across MGAs, system integrators, and business and technology teams. - Partner with global System Integrators (SI) to define delivery scope, dependencies, performance metrics, and integration across insurance value streams. - Apply Scaled Agile (SAFe) principles to structure ARTs, coordinate planning, manage dependencies, and drive iterative delivery across distributed teams. - Oversee/align vendor SOWs, contractual compliance, financials, and delivery quality within internal and external work groups - Collaborate with all technology teams including Enterprise Architecture, Information Security, Data, and Platform teams to ensure end-to-end insurance solution integrity. - Drive program/project program reporting that track KPIs and manage risks, issues, and drive business change management with strong controls and timely escalation. Qualifications: - 12+ years of progressive experience in program management, leading large, complex initiatives. - Proven experience managing external integration partners with accountability for delivery outcomes, contractual compliance, and cross‑partner integration. - Strong understanding of insurance value streams, including quote‑to‑bind, policy lifecycle management, billing and payments, rating engines, underwriting, claims adjudication, and agent and customer servicing. - Demonstrated success leading cross‑functional, virtually staffed programs with budgets exceeding $10M. - Proficiency with the Scaled Agile Framework (SAFe), including experience coordinating across multiple Agile Release Trains (ARTs), value streams, or large solution constructs. - Strong business and technical acumen, with the ability to align complex insurance workflows to enabling technology solutions. - Proven financial management and contractual oversight skills within large, SOW‑driven vendor and partner ecosystems. - Excellent communication and leadership skills, with the ability to effectively influence and update senior executives and diverse cross‑functional stakeholders. - Bachelor’s degree in Business, Technology Management, or a related discipline. Preferred Qualifications - SAFe, PMP, PgMP, or equivalent program management certifications. - Experience operating within global, matrixed organizational environments. - Direct experience implementing EIS or other core insurance platforms. - Master’s degree in Business, Technology Management, or a related field. #iph All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following: - Comprehensive full medical, dental and vision Insurance - Basic Life Insurance at no cost to the employee - Company paid short-term and long-term disability - 12 weeks of 100% paid Parental Leave - Health Savings Account (HSA) - Flexible Spending Accounts (FSA) - Retirement savings plan - Personal Paid Time Off - Paid holidays and company-wide Wellness Day off - Paid time off to volunteer at nonprofit organizations - Pet friendly office environment - Commuter Benefits - Group Pet Insurance - On the job training and skills development - Employee Assistance Program (EAP) Interview Technology Notice: Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process. By continuing with the interview, you consent to this use. Text Messaging Notice: If you provide a mobile phone number, you may receive job-related communications via text message. Message and data rates may apply. You may opt out of text communications at any time by replying “STOP.”

Title: Data Scientist - Senior Full time job requisition id JR102354 Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. Job Summary: IAIC (Independence American Insurance Company) is IPH’s carrier organization, responsible for actuarial pricing, indications, and insurance-driven insights into portfolio performance. The Data Science team within it ensures IAIC and IPH remain at the forefront of actuarial and pricing sophistication by evaluating new data sources, developing advanced analytical techniques, and delivering predictive insights that drive better-informed business decisioning. We are seeking a highly experienced Senior Data Scientist to join this team. This role is an individual contributor who leads complex data science initiatives, develops and maintains advanced predictive models, and partners closely with actuarial, business, and data teams. The Senior Data Scientist serves as a technical leader on projects such as developing new rating variables and interactions, exploring novel modeling approaches to understand customer behavior, and supporting pricing, conversion, and retention analytics. This role plays a key part in shaping the direction and best practices of the R&D group, mentoring other data scientists, and strengthening the analytical culture across IPH. Job Location: - Remote or Hybrid (United States) - Chicago, IL | New York, NY | Scottsdale, AZ | Cleveland, OH Main Responsibilities: - Develop, enhance, and maintain predictive models (e.g., GLMs, machine learning, ensemble approaches) to support pricing, segmentation, and performance forecasting while balancing regulator considerations. - Lead exploratory data analysis to evaluate relationships between data elements and insurance processes, including pricing, conversion, retention, and risk segmentation. - Apply advanced statistical techniques to identify key drivers of sales, retention, and profitability, and forecast expected outcomes. - Translate complex technical findings into clear, actionable insights for both technical and non-technical audiences through presentations, reports, and visualizations. - Perform advanced root cause analysis using complex SQL and analytical techniques to investigate data inconsistencies and system issues; collaborate with Data Engineering and Business Units to resolve findings. - Design, implement, and maintain scalable data pipelines to collect, process, and integrate structured and unstructured data from internal systems and external data sources. - Lead data science projects end-to-end, owning analytical scope, methodology, timelines, and deliverables. Serve as a technical lead on larger, cross-functional initiatives. - Create and maintain dashboards and reporting solutions (e.g., Power BI) to monitor key metrics such as rate level, risk segmentation, retention, and portfolio performance. - Mentor and develop analytics talent within the team and across the organization. - Stay current on industry trends, emerging technologies, and advancements in data science, analytics, and actuarial science. Qualifications: - Graduate degree in Statistics, Mathematics, Actuarial Science, Data Science, or related quantitative field and 2+ years of experience in a data science or analytical role or 5+ years of progressive experience in a data science or analytical role. - Strong proficiency in Python, SQL, R, or other statistical programming languages for data manipulation, modeling, and analysis. - Strong foundation in statistical modeling and machine learning, with the ability to interpret and clearly communicate model results. - Ability to manage multiple priorities and projects in a fast-paced environment, both independently and collaboratively. Able to engage and influence others with empathy and fostering trust. - Strong problem-solving, critical thinking, and attention to detail. - Excellent written and verbal communication skills, with the ability to influence across both technical and non-technical audiences. Preferred Qualifications: - Experience with SQL Server and/or Snowflake/Databricks. - Solid understanding of data warehousing concepts. - Hands-on experience with WTW Radar suite (Radar Base, Emblem) and/or Earnix. - Experience with data visualization tools such as Power BI, Tableau, or similar platforms. - Experience in Pet Insurance or P&C Insurance. #carrier All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following: - Comprehensive full medical, dental and vision Insurance - Basic Life Insurance at no cost to the employee - Company paid short-term and long-term disability - 12 weeks of 100% paid Parental Leave - Health Savings Account (HSA) - Flexible Spending Accounts (FSA) - Retirement savings plan - Personal Paid Time Off - Paid holidays and company-wide Wellness Day off - Paid time off to volunteer at nonprofit organizations - Pet friendly office environment - Commuter Benefits - Group Pet Insurance - On the job training and skills development - Employee Assistance Program (EAP)

Title: Graphic Designer Location: Remote, USA Job Description: Full time job requisition id JR102021 Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. Established in 2021, Independence Pet Holdings (IPH) is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach includes our own insurance carrier, insurance brands, and partner brands. Independence Pet Group (IPG), a subsidiary of IPH, is one of North America’s largest pet insurance and services organizations. Our impressive family of brands (Figo, Felix, ASPCA Pet Health Insurance, Pets Plus Us, and AKC Pet Insurance) supports insurance for more than 1,000,000 pets in the U.S. and Canada and provides well-being, safety, resources, and business solutions to the pet industry, including microchip identification and an online pet registry. Job Location: Remote Application Requirements To be considered for this role, please upload your resume and include your design portfolio via attachment or link that demonstrates your ability to create compelling design work. Job Summary: Independence Pet Group (IPG) is seeking a mid-level Graphic Designer to bring our brands to life across digital and print touchpoints. You’ll join a collaborative creative team alongside three senior designers, supporting a portfolio of well-known pet insurance brands, including Figo, ASPCA Pet Health Insurance, AKC Pet Insurance, and Pets Plus Us. This role focuses on designing smart, engaging, on-brand creative in a fast-moving, multi-brand environment. The ideal candidate is a curious, detail-obsessed designer who thrives in collaboration, values craft, and understands how strong design supports bigger marketing goals across both B2C and B2B audiences. You’re comfortable taking creative direction, learning from experienced designers, and translating strategy into clean, thoughtful execution across channels. If you love great typography, strong visual systems, and making brands feel cohesive everywhere they show up, you’ll feel right at home here. Pet lovers are especially encouraged to apply. Main Responsibilities: - Independently design and iterate on existing marketing materials across digital and print channels, demonstrating a growing mastery of each brand’s visual language - Support a portfolio of pet insurance brands including Figo, ASPCA Pet Health Insurance, AKC Pet Insurance, and Pets Plus Us across DTC and Partnership marketing channels - Collaborate closely with creative director, three senior designers, and cross-functional marketing partners - Lead small-to-moderate design projects under the guidance of creative director and senior designers, managing tasks, timelines, and deliverables - Translate creative direction, briefs, and brand standards into polished visual executions - Develop layouts and visual concepts, presenting work for review and approval - Incorporate feedback efficiently and thoughtfully to refine work and improve outcomes - Maintain brand consistency and visual quality across all deliverables - Support production needs such as image resizing, color correction, copy updates, and file preparation - Source photography and visual assets with strong attention to detail and brand guidelines - Proactively identify opportunities to improve design processes, workflows, or efficiencies - Work independently on moderately complex projects and seek guidance on higher-complexity initiatives as needed - Adapt quickly in a fast-paced, multi-brand environment and contribute to team brainstorming and problem-solving Skills & Qualifications - Creative thinker with a passion for great design and enthusiasm for working on a collaborative team - Proficiency in Adobe Creative Suite (Illustrator, InDesign, Photoshop); Figma experience strongly preferred - Solid understanding of visual design principles including layout, hierarchy, color, and typography - Experience working within established brand systems and style guides - Strong communication and collaboration skills - Comfortable receiving and applying constructive feedback - Highly organized with strong time management and multitasking abilities - Detail-oriented with a sharp eye for quality and consistency - Proactive mindset with a desire to improve processes and contribute to team growth - Positive, no-job-too-small attitude - Experience supporting both B2C and B2B marketing efforts is a plus - Strong portfolio demonstrating digital and print design work - Minimum of 3 years of professional graphic design experience - Bachelor’s degree in graphic design or equivalent work experience Application Requirements To be considered for this role, please upload your resume and include your design portfolio via attachment or link that demonstrates your ability to create compelling design work. #FIGO #LI All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following: - Comprehensive full medical, dental and vision Insurance - Basic Life Insurance at no cost to the employee - Company paid short-term and long-term disability - 12 weeks of 100% paid Parental Leave - Health Savings Account (HSA) - Flexible Spending Accounts (FSA) - Retirement savings plan - Personal Paid Time Off - Paid holidays and company-wide Wellness Day off - Paid time off to volunteer at nonprofit organizations - Pet friendly office environment - Commuter Benefits - Group Pet Insurance - On the job training and skills development - Employee Assistance Program (EAP)

Title: Inside Sales Representative Location: Ohio Job Description: Established in 2021,Independence Pet Holdingsis a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. Pumpkin,a subsidiary of IPH,promises uncompromising care to the cats & dogs we love unconditionally. By helping prevent future health risks and ensuring access to gold-standard veterinary medicine and individualized support when it mattersmost–we aim to enable $1/2B in life-extending and life-saving treatment over the next five years. Job Location: Hybrid in Columbus, OH Pumpkin is seeking an Inside Sales Representative who is responsible for accelerating growth and strengthening brand presence across veterinary clinics. Drives growth by engaging veterinary clinics through an omni channel approach and developing a robust account base within your territory. Utilizing solution selling, territory management, and business development capabilities, this role is responsible for executing strategies to maximize sales performance and deliver measurable results. Key Responsibilities - Lead strategic growth through veterinary practice relationships and account management - Create and execute strategic territory business plans with measurable targets - Manage full sales cycle from prospecting to closure - Develop account nurture programs to deepen client relationships - Map and engage key stakeholders within assigned accounts - Leverage video conferencing, phone, and digital tools for client communication Required & Preferred Qualifications Must-Have - 2+ years of B2B/B2B2C inside sales experience - Strong virtual selling and consultative communication skills - Proven track record of meeting sales targets - Adaptable mindset for working in a dynamic environment - Ability to obtain Property & Casualty License within 30 days Nice-to-Have - Experience with digital and social selling tactics - Startup environment, animal health or veterinary sales background - Existing Property & Casualty Producers license - Experience with Salesforce CRM and consultative B2B sales #pumpkin #li All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following: - Comprehensive full medical, dental and vision Insurance - Basic Life Insurance at no cost to the employee - Company paid short-term and long-term disability - 12 weeks of 100% paid Parental Leave - Health Savings Account (HSA) - Flexible Spending Accounts (FSA) - Retirement savings plan - Personal Paid Time Off - Paid holidays and company-wide Wellness Day off - Paid time off to volunteer at nonprofit organizations - Pet friendly office environment - Commuter Benefits - Group Pet Insurance - On the job training and skills development - Employee Assistance Program (EAP)

Title: Actuarial Analyst remote type Hybrid Working locations Scottsdale, AZ New York, NY time type Full time job requisition id JR102276 Job Description: Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. Independence American Insurance Company (IAIC), a subsidiary of IPH, has over 50 years of underwriting experience and a history of innovation in the pet insurance industry. IAIC has built a reputation as a trusted and dependable partner. We are a pet-focused underwriter with deep insurance industry experience, offering a product with proven consumer appeal. Job Summary: Independence American Insurance Company (IAIC) is seeking an Actuarial Analyst who will analyze and evaluate the likelihood of future events to reduce and manage future financial risks. Job Location: Hybrid Main Responsibilities: - Completes and interprets actuarial analysis, valuations, cost estimates, and modeling using mathematics, statistical programming, and financial theory. - Assists with the completion of rate filing documents for all states. - Researches rate filings, as needed. - Maintains and updates existing models, tools, and other files used for analysis. - May prepare reserving, forecasting, rate filings, pricing analysis, and experience reports for review. - Completes ad hoc reporting, as necessary. - Completes appropriate database work, as necessary. - Performs other duties and responsibilities as assigned. Qualifications: - Bachelor’s Degree in Math, Finance, Actuarial Science, Economics, Accounting, Computer Information Systems, other quantitative field, or equivalent work experience (One-year relevant experience is equivalent to one-year college) - 2 years’ relevant experience - Licenses/Certifications: Must have passed Two+ Actuarial Exams #IAIC #li All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following: - Comprehensive full medical, dental and vision Insurance - Basic Life Insurance at no cost to the employee - Company paid short-term and long-term disability - 12 weeks of 100% paid Parental Leave - Health Savings Account (HSA) - Flexible Spending Accounts (FSA) - Retirement savings plan - Personal Paid Time Off - Paid holidays and company-wide Wellness Day off - Paid time off to volunteer at nonprofit organizations - Pet friendly office environment - Commuter Benefits - Group Pet Insurance - On the job training and skills development - Employee Assistance Program (EAP)

• Manage and support a small team responsible for day-to-day operational workflows, ensuring accuracy, timeliness, and strong follow-through • Own execution of key operational and compliance processes, including policy servicing support, DOI complaint coordination, licensing workflows, and audit preparation • Build, maintain, and improve standard operating procedures (SOPs) and operational documentation, including edge cases and escalation paths • Identify and implement process improvements to reduce manual work, minimize errors, and improve team efficiency and scalability • Partner with Compliance, Underwriting, and external stakeholders to ensure processes align with regulatory and carrier requirements • Support internal audits and regulatory reviews by gathering documentation, tracking requirements, and coordinating responses • Monitor operational workflows (e.g., cancellations, billing issues, disputes) and escalate issues or anomalies, working cross-functionally to drive resolution • Partner with Product to translate operational challenges into system and workflow improvements, contributing to requirements and testing • Coach and develop team members through regular feedback, prioritization support, and guidance on problem-solving and process adherence

• Works closely with veterinary hospitals, and policyholders to evaluate and review a pet’s medical history to determine a baseline of health. • Investigates and processes assigned insurance claims, verifies coverage, and compensation amounts, per insurance policy. • Updates Explanation of Benefits (EOB), pays and closes claim. • May order medical records from providers. • May communicate with clients and providers during treatment. • Performs other duties and responsibilities as assigned.

• Provide exceptional customer care to customers across multiple communication channels like phone, email, text, chat and social, in a timely and efficient manner • Uses problem-solving skills to solve customer issues, rectify poor experiences, and maintain positive relationships with customers • Understand company policies to ensure all claims and policies are compliant and/or know when to make an exception • Answer customer questions and provide insurance and non-insurance related information • Educate customers on our full product offerings and take the initiative to help them buy additional coverage • Process new customer enrollments, incoming claims, and ongoing fulfillment tasks in accordance with company policies • Use ticketing software, back office software, and other digital tools to manage and track performance • Data entry for the above tasks • Other duties as assigned