Role Description Maharah Human Resources Company is seeking a dedicated Call Center Representative to provide outstanding customer support via inbound and outbound calls. The ideal candidate will handle customer inquiries, resolve issues, and ensure a positive customer experience. - Answer incoming calls and respond to customer questions and requests promptly and professionally. - Provide accurate information regarding products, services, and policies. - Assist customers in resolving issues or direct them to the appropriate department. - Document customer interactions and maintain updated records using the CRM system. - Follow up with customers to ensure their issues are resolved and ensure customer satisfaction. - Meet performance targets and service level agreements. Qualifications - High school diploma or equivalent qualification. - Previous experience in call center or customer service roles preferred. - Excellent communication and listening skills. - Ability to remain calm and professional in challenging situations. - Basic computer skills and familiarity with CRM software. - Strong problem-solving skills and attention to detail. - Ability to work effectively in a team environment. Benefits - Stimulating work environment. - Competitive salary + incentives. - Career development opportunities.

• Offer subject matter expertise to patients and handle escalated calls • Manage Salesforce and our message center • Handle insurance tasks • Set an example by meeting SLAs consistently • Occasionally lead team huddles and meetings • Attend on-boarding and learn about OrthoFi’s culture • Train in our OrthoFi Software • Complete customer service and collections specific on-boarding curriculum • Handle all outbound and inbound communications with financially responsible parties

Role Description Provides pre-service financial clearance by generating patient estimates, communicating financial responsibility, and collecting payments prior to service. Performs a complete verification check on all health insurance coverage. Demonstrates and promotes service excellence at all times. - Obtains all financial demographic information from the discharge planner for the organization, as well as outside referrals. - Verifies all required insurance information, including primary payor data. - Notifies Nurses of any change in insurance information, as needed. - Provides information on all insurance coverage and any patient financial responsibility to discharge planner. - Completes all required elements of the insurance verification form. - Enters verified insurance information into computer. - Acts as a liaison between verifications and reimbursement. - Performs related duties as required. - Generate and communicate pre-service estimates based on insurance benefits and patient financial responsibility. - Collect and document patient payments prior to service while providing financial counseling and payment options as needed. Qualifications - High School Diploma or equivalent required. - 1-3 years of relevant experience, required. - Experience with patient collections and pre-service financial counseling (preferred). - Experience preparing patient estimates in a healthcare setting (preferred). - Knowledge of insurance benefits, deductibles, coinsurance, and out-of-pocket calculations (preferred). - Remote Monday-Friday 10am-6pm. Requirements - All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. - Duties not mentioned here, but considered related are not essential functions. Benefits - The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. - When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

• Handle incoming and outgoing Proxy Solicitation and Information Agent calls. • Handle a large volume of calls from an automated dialer. • Manual research of contact information for shareholders. • Solicit shareholder votes and accurately record voting instructions. • Respond to shareholder inquiries using fact sheets and materials provided. • Maintain an updated call center database by entering information. • Produce results and maintain required performance metrics.