• Develop an all-inclusive travel program with your client • Implement a Business Plan to establish, achieve and measure the business objectives of the travel program • Establish and maintain relationships with key customer decision-makers • Explore opportunities to expand client servicing relationships through coordination of sales effort, pricing, and implementation • Work closely with our Implementation Specialist during onboarding of new business to ensure customer expectations are met

• Support High-Quality Program Implementation • Build and maintain strong relationships with medical providers and clinic staff • Conduct regular in-person check-ins to assess model adherence, identify strengths and barriers, and develop action plans for continuous quality improvement • Guide new clinics through the application and onboarding process • Partner with clinic teams to enhance parent/caregiver engagement and ensure sustainable program integration • Cultivate champions in clinics and health systems promoting long-term program success • Partnership Development and Sustainability • Support local and statewide efforts to integrate Reach Out and Read within early learning and family support systems • Identify and build relationships with community partners • Program Data and Reporting • Ensure timely and accurate completion of twice-yearly site progress reports • Maintain accurate records in organizational databases • Book Support and Funding • Assist sites with book selection, ordering, and tracking processes • Provide guidance to clinics on fundraising and identify programs in need of support

Role Description The Cyber Senior Program Manager shall provide executive-level leadership, oversight, coordination, and management for enterprise cybersecurity operations and compliance activities supporting the U.S. Small Business Administration (SBA) Enterprise Cybersecurity Services (ECS) effort. The individual will be responsible for the successful execution of all contract requirements associated with Program Management identified in Task Area 3.5.1 of the Performance Work Statement (PWS), including management of contractor personnel, subcontractors, schedules, deliverables, quality assurance, financial reporting, and customer engagement activities. Key Responsibilities - Serve as the primary point of contact between the Contractor and SBA leadership, Contracting Officer (CO), Contracting Officer Representative (COR), and stakeholders. - Provide overall program leadership, strategic direction, administration, and quality control for all ECS task areas and cybersecurity operations. - Develop, maintain, and execute the Program Management Plan (PMP), including transition planning, staffing strategies, risk management, quality management, and work breakdown schedules. - Manage contractor and subcontractor personnel supporting enterprise cybersecurity, RMF, SOC, incident response, vulnerability management, and compliance activities. - Monitor contract performance to ensure compliance with all RFQ, PWS, SLA, QASP, federal cybersecurity mandates, and agency requirements. - Lead monthly Program Management Reviews (PMRs), status meetings, executive briefings, and stakeholder engagements. - Prepare and deliver project status reports, financial reports, staffing reports, meeting minutes, and other contractual deliverables. - Coordinate resolution of programmatic, operational, technical, staffing, and performance issues while ensuring timely communication with the Government. - Provide oversight for cybersecurity initiatives aligned with NIST, FISMA, FedRAMP, Zero Trust, OMB directives, and SBA cybersecurity policies. - Ensure all program deliverables meet quality standards, Section 508 compliance requirements, and established timelines. - Support workforce planning, surge support requirements, and 24x7x365 cybersecurity operational readiness. - Maintain awareness of emerging cybersecurity threats, technologies, and federal compliance requirements to support continuous program improvement. - Support risk management activities, escalation procedures, and mitigation strategies across all task areas. - Ensure all personnel maintain required certifications, background investigations, and security eligibility requirements. Qualifications - Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, Engineering, Business Administration, or related discipline. Master’s degree preferred. - Minimum of fifteen (15) years of progressive experience managing large-scale federal cybersecurity and information technology programs. - Minimum of ten (10) years of experience leading enterprise cybersecurity initiatives supporting federal agencies. - Demonstrated experience managing programs involving RMF, FISMA, SOC operations, vulnerability management, incident response, continuous monitoring, and compliance reporting. - Experience managing geographically dispersed teams in hybrid and/or 24x7 operational environments. - Strong knowledge of NIST SP 800-series publications, OMB mandates, FedRAMP, Zero Trust Architecture, and federal cybersecurity frameworks. - Demonstrated ability to manage budgets, schedules, staffing, subcontractors, risk management, and executive communications. - Excellent verbal and written communication skills, including executive-level reporting and briefing experience. - Project Management Professional (PMP) certification preferred. - Relevant cybersecurity certification(s) such as CISSP, CISM, GSLC, or equivalent preferred. - Ability to obtain and maintain a Moderate Risk background investigation; must be eligible for Top Secret clearance if required during contract performance. Desired Experience - Experience supporting SBA, DHS, CISA, or other civilian federal agencies. - Experience leading enterprise cybersecurity modernization and Zero Trust initiatives. - Experience managing cybersecurity operations in cloud and hybrid environments including AWS, Azure, Microsoft 365, and SaaS platforms.

Role Description We are seeking a Public Relations and Industry Analyst Relations – Sr. Staff Program Manager to help shape our enterprise industry storylines and ensure our technology, innovation, and leadership are understood by customers, partners, industry analysts, media, CIOs, and the broader market. This role is designed for a senior level communications leader who can map our brand and products to breaking tech industry trends as well as translate complex, highly technical topics into clear, credible, and compelling stories, all while operating confidently in a fast moving, global technology environment. The Sr. Staff Program Manager will play a critical role in executive and thought leadership programs, media relations, corporate and brand communications, industry analyst relations, and issues management—partnering closely with senior leaders, marketing, legal, HR, government relations, and regional teams. Key Responsibilities - Brand Public Relations - Develop and execute integrated corporate communications strategies that support business priorities, brand positioning, and long-term reputation. - Translate complex business, technology, or industry topics into clear, compelling narratives for external audiences, ensuring relevancy with industry trends. - Lead execution for corporate communications initiatives, demonstrating proficiency in delivering storylines and media relations leadership needed to deliver tier-one business tech press results. - Ensure message consistency across press, owned channels, executive platforms, and stakeholder communications. - Executive & Thought Leadership Communications - Partner with senior executives to elevate visibility through media, speaking engagements, and external platforms. - Develop executive messaging, briefing materials, Q&A, and spokesperson preparation. - Support executive social media presence and long-form thought leadership content as appropriate. - Media Relations & Issues Management - Translate complex technology topics—such as infrastructure, AI, cloud, data, hardware, or enterprise software—into clear narratives for business, financial, and technical audiences. - Demonstrate proven relationships with top-tier business and technology, and trade media. - Lead proactive media outreach, announcements, and storytelling opportunities. - Support crisis and issues management planning and response, including message development, coordination, and rapid execution. - Industry Analyst Relations - Build a global enterprise tech analyst relations strategy aligned to business priorities, technology roadmap, and corporate narrative. - Establish clear engagement models, governance, and best practices for analyst interactions across regions and business units. - Build and maintain strong, trusted relationships with leading technology, infrastructure, AI, cloud, and enterprise analysts. - Cultivate relationships with priority analyst firms and serve as a point of contact (e.g., Gartner, IDC, Forrester, Everest, Moor Insights, Futurum, etc.). - Lead analyst briefings, deep-dive sessions, inquiry programs, and executive engagements. - Ensure target analysts have a clear understanding of company strategy, technology differentiation, and long-term vision. - Cross-Functional Collaboration - Work closely with marketing, investor relations, government relations, legal, HR, and regional communications team members to ensure alignment and coordination. - Manage agency partners and vendors as needed to support program execution. - Contribute to setting measurement and reporting goals and achievements to demonstrate impact and inform strategy. Qualifications - Extensive experience in corporate communications, public relations, or related fields. - Enterprise technology sector experience preferred. - Proven experience leading media relations, industry analyst relations, and corporate communications programs in a large, complex organization. - Strong writing and editing skills with the ability to communicate clearly to executive-level and external audiences. - Proven experience developing conference/event plans and leading execution aligned to senior leadership team goals and objectives. - Experience supporting executive communications and high-stakes, high-visibility initiatives. - Sound judgment, strong attention to detail, and the ability to operate effectively under pressure. Requirements - Experience in enterprise technology, infrastructure, cloud, AI, semiconductors, enterprise/B2B, data, or hardware software ecosystems. - Experience managing agencies and cross-regional communications programs. - Track record for establishing, meeting/exceeding goal OKRs and KPIs for high-impact earned media programs and initiatives. - Familiarity with executive thought leadership, speaking programs, and social platforms. - Bachelor’s degree in communications, journalism, public relations, or equivalent experience. Benefits - Eligibility to participate in discretionary bonus program. - Medical, dental, vision, and life insurance. - Short-and long-term disability. - 401(k) and employee stock purchase plan. - Health savings account, dependent care, and healthcare spending accounts. - Paid time off, including 12 holidays and flexible time off. - A minimum of 48 hours of paid sick leave. - 16 weeks of paid parental leave.