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Impiricus logo
Impiricus

The future of HCP-Pharma connectivity. Impiricus is the HCP-preferred platform to engage with Pharma.

Technical Account Manager

Location

United States

Posted

53 days ago

Salary

$100K - $110K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglishSQL

Job Description

Technical Account Manager

Impiricus

• Manage and optimize custom FIAs for PLD, including determining data fields, logic, and mappings needed for accurate performance reporting. • Coordinate data ingestion workflows, validating inbound client files, formatting, field mapping, cleaning, and troubleshooting any discrepancies. • Support API integrations for data handoffs, ongoing data syncs, event tracking, and cross-system updates, partnering with Engineering/Dev for technical implementation. • Own target list segmentation requirements (Tier 1, Tier 2, geography, specialty, claims-based logic, etc.) and ensure these map cleanly into execution systems. • Maintain sample integration workflows used with partners, product, or internal systems—ensuring CS is clear on data flows, triggers, and dependencies. • Support configuration and validation for user portals, rep access, permissioning, and surface troubleshooting issues to Engineering/Dev when needed. • Ensure all tagging, tracking, click tag structures, and metadata requirements are clearly documented and implemented correctly. • Serve as the technical owner during campaign setup, ensuring all data, tagging, and reporting requirements are ready prior to launch. • Lead QA testing for data flows, and tracking alongside Product and Engineering/Dev. • Monitor execution post-launch, validating ingest timing, PLD mapping, and identifying technical issues quickly. • Own the Jira workflow for campaign launches: Create launch tickets with accurate requirements, segmentation details, tags, and timelines. • Track build progress and clarify requirements for Engineering/Dev as needed. • Close out tickets with documentation of what was deployed and any changes made. • Communicate technical risks, dependencies, and lift to the broader pod.

Job Requirements

  • 3+ years in SaaS implementation, ad tech, health-tech operations, or technical client success.
  • 1+ years of experience writing SQL queries and experience supporting data pipelines and integration workflows.
  • Strong understanding of data structures, APIs, tagging/tracking, segmentation logic, and QA processes.
  • Ability to translate technical workflows into clear, client-friendly communication for CS and Sales.
  • Highly organized with strong problem-solving skills and comfort coordinating across multiple teams.

Benefits

  • Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge
  • Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan)
  • 100% paid short- and long-term disability, plus life and AD&D insurance
  • Take the time you need with a flexible vacation policy — recharge your batteries your way
  • 12 weeks of paid leave to spend time with your newborn, adopted, or foster child (available after 6 months)
  • If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option.
  • We’ll ship you the gear you need to create a comfortable workspace at home.
  • Save for your future with tax advantages (and company match!)

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