Unlocking the Power of the Genome
Staff Field Applications Scientist
Location
Australia
Posted
15 days ago
Salary
0
Seniority
Lead
Job Description
Staff Field Applications Scientist
Illumina
• Serve as a primary technical field contact for internal applications support teams and as an SME in NIPT and Bioinformatics • Responsible for knowledge transfer and support for frontline staff • Deliver customer trainings and Illumina professional services as needed • Provide data analysis, logistical, and troubleshooting support for complex issues • Provide basic applications support (installation, system validation, customer training) to customers in Australia and New Zealand using Illumina's high throughput sequencing and array systems as needed • Troubleshoot issues related to user's technical skills, biochemistry/assay design, experimental design, software and instruments • Interpret customer needs and identify if the responsibility for a problem resolution falls to product management, engineering, or other company personnel • Liaise with internal teams (Product, Field and Technical support) during troubleshooting process • Act as a first point of contact within both ANZ and APJ to resolve complex NIPT applications and bioinformatics issues in the district and region, both on site and remotely • Liaise with Regional and Global Product Support teams to ensure timely communication and advice provision on current issues to field teams • Coordinate educational efforts with NIPT and Bioinformatics support teams globally • Develop and maintain positive relationships with customers • Coordinate and execute on installations including facility inspections, instrument validation, and customer training • Support sales efforts through technical presentations and customer management • Act as a key contributor of customer feedback to marketing and product development teams • Develop and improve key company processes that support our mission of building a world-class customer support organization • Mentor and coach internal support team members in area of expertise
Job Requirements
- Prior field experience supporting customers using sequencing technologies
- Demonstrated understanding of sequencing data analysis software applications
- Demonstrated experience with next generation sample preparation technologies and protocols
- Demonstrated superior problem solving and interpersonal and account management skills in a commercial environment
- Experience in next-generation sequencing applications
- Demonstrated experience with instrumentation such as liquid handling robotics and optical scanners
- Outstanding problem solving and interpersonal skills
- Demonstrated high-level written and verbal communication
- Clear vision of and commitment to providing outstanding customer service
- Must be willing to travel up to 50%
Benefits
- We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission.
- Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics.
- We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race.
- We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility.
- We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.
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