Role Description We're looking for a Director of Guest Experience to help shape and elevate the hospitality experience across six companies within the Stayd collective. This is a fully remote role, based in the US. This role will serve as the strategic and operational leader for Guest Experience across multiple brands and markets. The Director of Guest Experience will oversee: - Guest communication strategy - Service standards - Team development - Escalations - SOP creation - Quality assurance - Operational alignment across all six companies A major focus of this role will also be helping modernize and evolve the Guest Experience department through technology, AI, and operational innovation. This person will help optimize: - AI-assisted communication tools - Automations - Operational workflows This is not a corporate CX role. This is a hands-on operational leadership position for someone who understands hospitality at a deep level, thrives in fast-moving environments, and knows how to build scalable systems without losing the human side of guest experience. This person will work closely with company leadership teams to improve: - Guest satisfaction - Operational efficiency - Communication workflows - Team accountability One moment you may be reviewing KPIs and building department strategy, and the next you may be jumping into a difficult guest escalation, refining SOPs, or helping operational leaders troubleshoot workflow gaps. The ideal candidate understands that exceptional hospitality is equal parts people, systems, accountability, communication, and consistency, and knows how to scale all five successfully across multiple brands and markets. Qualifications - 4+ years of leadership experience in hospitality, vacation rentals, or hotels operations is required - Strong experience leading remote and/or multi-market teams - Deep understanding of the short-term rental industry strongly preferred - Tech-forward, highly adaptable, and excited by evolving technology and AI tools - Experience with platforms such as Guesty, Breezeway, Slack, Airtable, HubSpot, Conduit, AI-assisted communication tools, or similar systems strongly preferred - Someone who embraces innovation and actively looks for smarter, more efficient ways to operate - Proven ability to build systems and processes in fast-growing environments - Comfortable handling high-level guest escalations and operational challenges - Strong operational mindset with a solutions-oriented approach - Strong written communication skills with the ability to coach others on guest messaging and tone - Ability to balance hospitality, operations, and financial realities simultaneously - Calm under pressure and capable of making thoughtful, fast decisions - Bilingual (English/Spanish) strongly preferred Requirements - Lead and oversee Guest Experience operations across 6 vacation rental brands - Manage Guest Experience leadership teams and support frontline team development - Create scalable hospitality standards while maintaining each company's unique brand voice - Improve guest satisfaction, response times, resolution handling, and review performance - Build, refine, and audit SOPs, workflows, and escalation processes - Analyze guest communication trends, operational gaps, and recurring pain points to drive improvements - Oversee guest communication standards across Airbnb, VRBO, Booking.com, direct bookings, and internal systems - Help optimize AI-assisted communication tools, automations, and operational workflows - Identify opportunities to leverage technology and AI to improve efficiency, consistency, reporting, and guest communication - Review escalated guest situations and guide resolution strategy - Monitor KPIs including review scores, response times, team productivity, and resolution rates - Help unify service standards across the Stayd collective while supporting operational growth First 90 Days - Conduct a full audit of current Guest Experience operations across all 6 companies - Evaluate workflows, staffing structures, SOPs, QA standards, escalation handling, and communication systems - Identify operational inefficiencies, recurring guest issues, and service gaps - Build relationships with operational leaders across all brands and markets - Create and present a strategic Guest Experience development plan with clear priorities, measurable goals, and implementation timelines - Recommend scalable improvements for staffing, automation, training, communication standards, and operational alignment - Identify opportunities for improved AI adoption, operational tooling, and automation efficiencies - Establish baseline KPIs and accountability metrics across the collective - Begin implementing immediate operational wins while developing a longer-term Guest Experience roadmap Benefits - $80,000 base salary - On-target earnings (OTE) up to $110,000 - PTO + flexible work environment - Fully remote position based in the US - Opportunity to help shape and scale a growing hospitality collective - Fast-moving, collaborative, no-corporate-fluff environment - Leadership team made up of real operators who understand the business firsthand - Long-term growth opportunities within a rapidly expanding platform

Role Description The Senior Strategic Insights Lead will be responsible for reporting, analytics, and insight generation to support operational performance across Coverdale Infusion Clinics. This role will translate complex data into clear, actionable insights to help improve the patient journey, support decision-making, and meet the needs of all stakeholders. The role also requires a deep understanding of the Specialty Pharmaceutical industry, financial modeling, and business intelligence/insights. Qualifications - Bachelor’s degree (or an equivalent combination of experience and education) in business insights, data analytics, financial analysis, or a related field is required. - 5+ years of experience in business intelligence, reporting, analytics, or operational insight roles. - Strong experience with Power BI, Excel, and data visualization tools. - Proven ability to work with large datasets, identify trends, and communicate insights to non-technical audiences. - Experience in specialty pharmaceuticals, patient support programs, or healthcare analytics is required. - Strong attention to detail, critical thinking, and stakeholder management skills. - Ability to manage multiple priorities in a fast-paced environment. Requirements - Analytical thinking, problem solving, and data storytelling; strong written and verbal communication (including technical writing). - Experience in cost-benefit analysis, business case development, and cross-functional collaboration. - Ability to work independently and collaboratively in a fast-paced, continuous improvement environment. - IIBA (or similar) and vendor/partner experience are assets. - English required, French bilingualism an asset. Benefits - Purpose-Driven Impact: Your insights will directly influence how we deliver care, optimize operations, and create meaningful patient experiences. - Growth That Matters: Ongoing learning, cross-functional collaboration, and opportunities to deepen your expertise in analytics and healthcare. - Work-Life Harmony: A consistent, flexible work environment that supports focus, collaboration, and productivity.

Title: Strategy & Corporate Development Director Location: USA-New York-NY-777 Third Avenue Kansas City, KS Tampa, FL Chicago, IL Overland Park, KS View Fewer Locations locations Washington, DC Job Description: At Epiq, your work contributes to complex, global legal outcomes. You'll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that's recognized externally. Enabled by modern platforms and AI, you'll do the most meaningful work of your career and see your impact at scale. Job Description: Job Summary: The Director, Corporate Development will play a critical role in supporting the Vice President of Corporate Development, overseeing strategy and corporate development initiatives and the corporate Strategic Planning Process. Responsibilities span strategic planning, strategic growth efforts, market strategy, and mergers and acquisitions. This role operates in a project-based environment, engaging with a variety of stakeholders based on organizational priorities. Essential Job Responsibilities - Analyze market trends and competitive dynamics to generate insights that inform Epiq's long-term strategic direction. - Maintain and evolve the company's quantitative fact base, including market sizing and forecasting, to support enterprise-wide planning. - Lead and facilitate long-range and annual planning processes in partnership with Business and Functional leaders. - Drive strategic initiatives by leveraging customer and market research to shape internal and external growth decisions. - Conduct sophisticated financial modeling, valuation analyses, and benchmarking to support executive-level decision-making. - Support M&A and internal strategic initiatives through due diligence activities and development of business cases for build, partner, or buy opportunities. Qualifications & Characteristics - Demonstrated entrepreneurial mindset with the ability to independently surface, structure, and drive initiatives while seeking guidance appropriately. - 5+ years of experience in consulting and corporate strategy. Ideally, experience in both top-tier strategy consulting (2-3 years) and corporate roles (2-3 years). - Successful experience in Corporate Strategy Planning, running or supporting strategic and financial planning processes. - Experience with SaaS/Technology and Services industries, with genuine curiosity about technology innovation and emerging trends. The Compensation range for this role is $185K USD - $200K annually and may be eligible for an annual bonus. Preferred Location: USA- New York Remote Office In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Must be authorized to work in the United States for any employer #LI-RC1 #LI-Remote Your specific salary will be determined based on several factors: - Location-based market rate for the role - Your abilities in relation to the job specification - Performance during screening and interview - Pay parity with the wider team in the considered location Further details about the package will be provided during the initial screening call with the Talent Acquisition Team. Click here to learn about Epiq's Benefits. Epiq Leadership Compass Enterprise Decision Making Applies deep business and financial insight to guide strategic decisions, resource allocation, and thought leadership. - Use financial and market expertise for long-term direction - Build strategic partnerships - Promote a customer-first mindset - Allocate global resources for innovation and growth Cultivates a Growth Mindset Fosters innovation through curiosity, smart risk-taking, and adaptability-aligning change with strategy for lasting impact. - Promote curiosity and forward-thinking - Build a culture of innovation through partnerships - Drive innovation to meet client needs - Lead innovation with a clear vision - Align innovation with market trends Builds Talented Teams Builds and develops inclusive, high-performing teams aligned to strategic goals for exceptional talent and business results. - Focus on employee engagement - Build a strong talent pipeline Fosters Relationships & Collaboration Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success. - Build trust-based partnerships - Nurture long-term relationships - Remove collaboration barriers - Celebrate cross-team success Engages & Influences Inspires action and alignment through clear communication, purposeful influence, and a compelling vision. - Use storytelling to build buy-in - Align communication with organizational goals - Guild alignment through strong engagement Maximizes Performance Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq's goals. - Use data to identify improvement opportunities - Make informed decisions - Align team goals with boarder strategy - Empower teams to manage their own goals - Translate vision into clear priorities - Prepare for disruptions with strong change management It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

• Build and continuously improve products serving both external users and internal teams, ensuring strong user experience, scalability, and measurable business impact. • Set clear technology direction and align engineering and data roadmaps with company strategy and business priorities. • Oversee system architecture and cloud infrastructure, ensuring reliability, scalability, performance, and cost efficiency as the company grows. • Guide key technology decisions across platform architecture, cloud providers, and engineering practices with sufficient hands-on depth to earn engineering team trust. • Leverage data to inform product strategy, operational improvements, and executive decision-making. • Strengthen analytics capabilities to create visibility across business and operational metrics. • Ensure strong security, privacy, and compliance practices, especially in environments handling sensitive personal and health-related data. • Implement data protection, access governance, and audit frameworks aligned with applicable regulatory requirements. • Develop and scale high-performing teams across engineering and data functions. • Hire, coach, and support senior managers and technical leads to build a strong leadership layer beneath you. • Establish clear operating rhythms, performance frameworks, and technical standards. • Drive alignment between technology, operations, finance, and business teams.